Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.6  
Quality of Work
4.5  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Ank101092 on 12/19/2018 at 1:52 AM. Helped by Negus Graham.

I was very nervous going into the dealership as this was my first new car purchase. Bill Rosenberg and Negus Graham were AMAZING. This has been the best experience I have ever had at a dealership. I loved that they were both honest and really worked with me. I could tell that they did everything they could to get me in the car I really wanted. I'm so happy everything worked out. I will be coming back to this location time and time again all thanks to Bill and Negus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Silvia

By Julio M. on 12/15/2018 at 8:37 PM.

Went in on 12/13/18. Was greeted by Silvia. Smooth, easy transaction. Professional and never pushy. I would highly recommend. Love the car and my first time experience at Nalley

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer!

By MeMaw's Beetle on 12/3/2018 at 9:51 PM. Helped by Financial representative..

The entire experience with Nalley Volkswagen was positive from beginning to end. Starting with a simple email to Talas Rogers inquire about a vehicle for my Mom, to arriving at the dealership meeting with our salesperson, Silvia Egan. Silvia was very patient, listened to my Mom's needs, and helped her finally get the car of her dreams with no pressure or tricks. We would certainly recommend Nalley Volkswagen and are all for team Talas Rogers and Silvia Egan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

walked out of the dealer super happy!

By kay1019 on 11/30/2018 at 8:12 PM. Helped by Negus Graham.

Silvia was a great person to work and seal the deal with! She helped us step by step in insuring we got exactly the car we wanted. She made our experience at Volkswagen very great so did all the people there. Everyone was very friendly, patient, and easy to work with. Will definitely recommend people to purchase their cars here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Friendly, Accomodating

By ihawes on 10/10/2018 at 2:56 PM.

The TDI that I purchased was originally "not for sale" that was supposed to be sent to an auction. The Sales manager Talas worked with me because it was the only one on their lot. He put new tires on the car, fixed a wheel bearing, and got me a great price. I was very happy with how the took care of me as their customer. Silvia was incredibly nice and was the best agent to work with. The dealership was no pressure, down to earth, good people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and professionalism.

By klewis2 on 9/8/2018 at 2:37 PM.

Silvia provided exceptional service with absolute professionalism. No tricks. Everything clear, concise, and prompt. I would recommend her to anyone looking for a vehicle at Nalley.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service

By Erika Paris on 9/7/2018 at 9:13 PM.

Great customer service. He is friendly and took the time to show me the car, answered all my questions, also offered to bring back the car for a complete detail since it was late night when we bought it. I'm pleased with his assistance and definitely will recommend friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very knowledgeable, excellent service.

By ANichols17 on 8/11/2018 at 7:51 PM.

I had the best experience at Nalley VW. John Prattes made sure we received an honest price for the 2018 Tiguan we purchased. I will only purchase vehicles from this dealership in the future because of how he and his team made our last purchase. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

She was always there!!

By CrisKoln on 8/7/2018 at 6:03 PM.

We had a particular car purchase (Online/from Germany) Silvia made sure all the process worked smoothly, and she was always on top of things. She managed to stay in communication, considering time difference: answering all our questions very kindly and in detail. We really liked working with her. When we met her in person, she was very kind, friendly and very knowledgeable. We recommend her 100%!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

She was great!

By maggiewall on 7/30/2018 at 4:21 AM.

Silvia was so great to work with! She was very helpful and kind. She communicated with us well and I would recommend her to anyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Silvia Egan

By Coffee on 7/30/2018 at 3:15 PM.

Sylvia was wonderful to work with when looking for a used automobile. We took quite a few test drives and Sylvia was patient and worked hard to help us with our decision. I don't believe we have ever dealt with anyone before that worked harder to earn our business. Very knowledgeable, sweet, honest and a no pressure sales process. Just a joy to work with when looking for an automobile. I highly recommend working with Sylvia!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible man and experience

By Tomivy on 7/22/2018 at 2:59 PM.

This “general manager” has no customer service skills. He is rude, condescending, and I will never buy a car from him or his dealership. Enough to read reviews about him all over social media to know that my experience was not a one incident issue. He insulted me in front of all the people at the dealership and continue to folllow me to my car when I was storming out and attacking me verbally. Do yourself a favor and stay away from this horrible man and from his low class dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply the best !!!

By George D on 6/6/2018 at 9:45 PM.

Silvia was easy to work with. She is a very sweet and kind person. There was no pressure from her and she answered all our questions truthfully and honestly. The whole experience was a pleasure and we would recommend Silvia to everyone. Thank you Silvia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Time Lease

By sbalex2837 on 5/30/2018 at 11:14 AM.

O was a helpful and knowledgeable salesman who never made me feel pressured and gave me time to make a decision. This was my first time leasing a new car and he was able to walk me through the process very well. When test driving the car, he was a wealth of knowledge about all of the features and took the time to explain and demonstrate everything. O was friendly and enjoyable to work with and ensured that I had a very positive experience!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
5   Quality of Work

Told me to go with faulty brakes No regard for my safety.

By Nalleyvwsux on 5/10/2018 at 8:07 PM. Helped by Mat (Service Manager).

Long story short. I bought a certified pre-owned Passat from VW Jacksonville. Around 2 weeks after purchase the brakes were very flat and very hard. I took the car to Nalley Volkswagen in Alpharetta. This is where the fun begins: I had guarantees from Tom Bush Volkswagen in Jacksonville, who also spoke to Nalley Volkswagen in Alpharetta assuring them that payment of any repairs would be handled by Tom Bush Jacksonville. The service manager then decided after having spoken to Tom Bush sales manager that he was not prepared to do the work until the check arrived. The lack of good faith from Nalley VW to Tom Bush VW shocked me. If the branches can't trust each other why should the customers trust VW? The decision then fell to the service manager to ask for a guarantee in writing from Tom Bush that they would cover the cost as at this point it seems that Tom bushes word verbally was not good enough. The long and the short of it was that I was told to mosey on off with faulty brakes and as I understood faulty disks and calipers, as pointed out by the mechanic. Zero regard was given for my safety and zero regard was given to Nalley VW'S possible culpability had I been involved in an accident with no brakes. I called to complain and spoke to the general manager of the branch who flatly refused any wrongdoing on their part. I can say that had I had an accident that would have been on Nalley Volkswagen. Don't bother putting any complaints to the GM. You will get nowhere. The only good outcome of this was that the young man that helped me actually get my car serviced and repaired was absolutely brilliant at his job. I would use Tom Bush VW in Jacksonville for my services if they weren't 500 miles away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought Three New VW's from this dealership

By Mark S. on 4/27/2018 at 7:12 PM.

I would rate this dealership a 10... Always the best pricing and always exx. service and communications. I drive 550 miles from Florida for these deals.. and never have been disappointed when the deal is concluded.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BUYER BEWARE!!!

By JackieS on 4/24/2018 at 6:50 PM.

The 4 star average on this place is misleading. Please make sure you scroll down and keep reading the earlier comments, as this dealership seems to to consistently provide negative buying experiences. I purchased a used vehicle from here less than 6 months ago and it has been nothing but problems since then. As several other people have mentioned, the salespeople will sell you a car and only once all the papers are signed will they reveal that the car does not have a user's manual and only one key is available. My check engine light came on about a month after I bought it and they said it was low on oil and that the user manual (which I didn't have) states the oil needs to be checked every 1,000 miles. I made sure to do that from there on out, but my car continued to have problems and not just minor ones. My car broke down in the middle of a road 5 months after I bought it and needed to be towed. The service team was helpful in working with me to get it fixed and set me up with a loaner. I appreciate their assistance, but have been disappointed with the repairs. Less than 1,000 after those major and costly ($3000) repairs, my car is out of commission once again. I have never spent so much time and money on car repairs in my life. This dealership sold me a lemon and this has been the most stressful and negative car buying experience you could imagine. I came here because of Nalley's reputation in the Atlanta area and believed that they would not allow cars like these on their lot. I would warn anyone against purchasing a vehicle here.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Bad experience turned good

By Roy Norman on 4/6/2018 at 2:08 AM.

The only reason I wasn't able to give Nalley Volkswagen 5 stars is because my experience really started off poorly. Well, after talking to multiple people, I was able to speak with John Prattes. John did a great job of not only listening to my concerns but he went further than I expected to make me happy. I honestly was very upset with my experience, but John saved the experience and I have confidence that the dealership, over all, does a better job than what I experienced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service...

By John D. on 2/24/2018 at 6:54 PM. Helped by Joseph Valadez, Aaron Lenamond, Richardo (Mechanic).

Incredible service. I cannot say enough praise about the young Man I dealt with, Joeseph Valadez, who was friendly, knowledgeable, and professional. He went above and beyond for me in giving me incredible service. I would also like to include the Mechanic, Richardo, and the Shop Foreman, Aaron Lenamond, also for their knowledge and professional service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience.

By Tim H on 1/14/2018 at 3:10 AM. Helped by Aaron Lenamond, Robin Salomone, Raul Cantu.

Everyone worked hard and diligently to answer all questions and provided honest answers. The Passat was presented well by Silvia and she took time to show me the functionality and how to use all the new features in my car. Raul made the financing go very smoothly and was not pushy with any add on products. John was very personable and a pleasure to meet. The detail department braved below freezing temps to clean the car inside and out. Robin the cashier and the gentleman I dealt with in parts was very courtesy and helpful. Aaron took time to discuss service and maintenance with me about the Passat.

I would recommend this dealer.