Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
3.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to DEAL with

By Nohasslebuying on 5/26/2018 at 12:47 PM.

Just purchased my 4th vehicle from Naperville Auto Haus and each time have been more satisfied. Quality cars at very fair prices !!!!! Have recommended family & friends as well. Family owned business that knows how to treat people !! THANKS Naperville Auto Haus

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By lauren24 on 5/23/2018 at 7:26 PM.

I bought a car from this dealership about a month ago. My old car had died and I was in need of a new car desperately. I spoke to the manager and the salesman on the phone before going into the dealership to see what they had available. They were both very helpful and polite- recommending cars and answering all my questions. I went in the next day to look at a few of the cars and ended up with a 2012 Honda Accord. The whole process was quick and painless. I'd recommend this dealership to anyone looking to buy a used car. Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive sales tactics I did extensive research in buying a

By She-tr on 1/5/2018 at 5:19 AM. Helped by Dell, Kelly.

I did extensive research in buying a Nissan GT-R and talked with several dealerships. Once I narrowed it down to Naperville Autohaus I asked the salemen details questions about the car outside of what was listed in the public Autotrader ad. I specifically asked him if there were any aftermarket parts on the vehicle and how long they have had it ect. The salesmen said no the only aftermarket part was an exhaust. The morning after I purchased the vehicle multiple engine lights started to pop on such as engine system malfunction visit dealer and t/m system visit dealer. When I reached out to the delearship they assured me I should run a few tanks of gas through it since it had been sitting for 5 months and that it should fix the issue. After taking it to the Nissan delearship they assured me the car was indeed not stock at all but heavily modified with aftermarket parts such as an entire rigged fueling system ect. They suggested I take it to a shop who's computer could read past the tunes that were done to the car all which mind you I was assured the car was stock when I bought it. Within 14 days of purchase the car was towed to a shop as the transmission quit shifting. I am now looking at a 7k repair bill to make this car I just purchased operable again. I reached out to the dealership multiple times for them to tell me I am outside of my 500 mile or 15 day warranty which mind you the problems arose within 1 day of purchase and within 500 miles. The salesmen kept telling me to run gas through the car to fix the issue which now I am to assume they purposefully gave me this advise that I have saved in text. I believe this dealer concealed parts that were on the vehicle to make a sale. I believe they had a deceptive ad as the car was not accurately described whatsoever. I also believe they have fraudulent methods when it comes to repairs to be done within the 500 mile warranty by telling consumers to run a few tanks of gas through them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Dealer

By L_S. on 4/25/2017 at 7:27 PM. Helped by Ken, Kelly.

Buyer beware. I called ahead and made appt to look at a specific car with Ken. He brought the car out and I asked how long they had the car in their inventory and he quickly replied "2 months". I asked for Carfax and noticed on the screen of the computer that they have had the car since last April - almost 12 months, not 2. I ask Ken again and he stammers and says he'd have to check. I wait and wait (for like 10 mins) and comes back to the desk where I'm sitting and tells me that the person who would have that information isn't in. If they'll lie about this who knows what else they'll lie about. Shysters. WORST OF ALL READ THE RESPONSE THEY LEFT PUBLICLY TO ME:( Clearly indicating Classless Dishonest Dealer to stay away from) Comment from Kelly H. of Naperville Auto Haus 3/22/2017 Dear Shyster Family, Please do not use time as evidence of your suspicions as you were two hours late for your appointment. The salesman you are insulting works very hard to earn a living and we stand behind him. We have 150 cars in inventory, and when he said MAYBE 2 months he was thinking of a similar vehicle. If he was not able to answer your question, he is instructed to find someone else who can. That being said, the proper protocol is to ask for a manager when something is bothering you. I would gladly have settled your concerns in person.

I would not recommend this dealer.