Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By judy1 on 8/16/2019 at 3:52 AM.

This is the second car I have purchased at this dealership due to excellent customer service. I have and will continue to recommend it to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Strong Customer Service

By DB1995 on 8/13/2019 at 2:40 PM.

We began our search for a car back in February 2019, debating whether we needed to add an additional car with new drivers in our household. Jim "Ski" Szatkowski provided us the information we needed and was very helpful during our visit and test drive. Six months later we were finally ready to purchase a vehicle and reached out to Ski. We were at the dealership within the hour and Ski had everything ready for us. We left the dealership with the car that afternoon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth process

By Yoko on 8/12/2019 at 11:34 PM. Helped by John Mac, Bob Mueller.

I went in not knowing what to expect because you just never know when walking into dealerships. I responded to a flier received from John Mac and set an appointment to come in. When I say working with Bob Mueller and John Mac was one of the smoothest processes I have ever encountered while working out a car deal, I really mean it. John was up front about costs and made me comfortable when making my decision. I didn't feel pressured as I have in times past with other car salesmen. I definitely recommend these 2 when considering your next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Ive528 on 7/30/2019 at 4:22 PM.

What an amazing experience i had buying my very FIRST car. Thank you Chris for making it the smoothest purchase! Would highly recommend seeing Chris Olson for any questions!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great program for those coming out chapter 7

By BigPepsiBlue54 on 8/3/2019 at 9:44 PM. Helped by Bob Mueller and John Mac.

After being turned down from various dealerships, they welcomed me and made the process of buying easy as possible. They didn't set any unrealistic expectations and I still wound up driving off their lot after catching a Lyft. I am very appreciative. John and Bob were excellent. Not enough words to express. They have definitely gained a customer for life. Thank you gentleman, Sincerely, Dwight B

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car at a Great Price

By Jeeplover on 7/30/2019 at 2:19 AM.

Came in to browse the used cars, fell in love with the Cherokee. Checked out new cars and drove out with a brand new one.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Repeat Customer

By kpl36 on 7/31/2019 at 11:27 AM.

I was in the need for a new vehicle and didn't hesitate to head to NCJDR after having a good experience less than a year ago. The people are nice, honest, and aggressive in earning your business. Working w/ Ski was very easy and wouldn't hesitate to recommend him to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By TammieC76 on 7/29/2019 at 3:53 PM. Helped by Danielle.

Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I got my car there it was not and now they want me to reschedule it. I am so confused, as to why you would schedule me to come in for a specific service and not have the part. Tom's explanation "We need the VIN number off the car". Um not a good enough reason, I could have given you the VIN, I have had work done there in the past and you should have my VIN on file. I SPECIFICALLY asked if you would have the part there before I made the appointment. Second - I have been having a similar issue to one I had in the past they fixed, and so they seen the check engine light on and wanted to take a look I agreed seeing I was "getting the recall fixed". When I picked up my car it still has the same issue even after I paid almost $600 for repairs. The worst part is the fact that the whole reason I even brought my car to the dealership is to have the recall fixed, I should have just taken my car to my normal shop where they actually care about customers, and don't try to over charge you. $160 to pull codes on a check engine light?? Never again, I will be sure to bring to a reliable shop, I refused to listen to their lies and be given horrible customer service when you are expected to pay so much extra for services. Customer service - Huge issue with Danielle the cashier. I couldn't find the box to place my keys, when I was leaving my car. The salesman who was standing outside was really nice told me I could leave them with the cashier, he walked me over to the cashier spot, she must have been on break I was told to wait for her that she would be back. I waited about 5 minutes. When she arrived I told her I was trying to give her my keys for service in the morning. She was like you need to put in key box outside. I explained I couldn't find it and asked if she could show me where it was. She rolled her eyes at me and was like I'll do it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst dealership I have ever been to in 40 years ,

By Customer 101 on 7/19/2019 at 12:48 AM. Helped by Tim McKay , Kirt, roland.

Brought my car in for a simple battery check engine light . I was called and told my car was leaking from the drive train and it was out of warranty by 29 days , I don't think there was anything wrong with my drivetrain , they cover the warranty on that work but still charge me $500 and $302 for a battery total of $802 , give me my car back with the shroud missing from underneath that protects the oil pan and the starter and all the other components and missing my battery insulation case , first time they had my car for a week and three days the next time they have my car just for the shroud for a week and two days I believe they did nothing to my car , parts missing off my car never heard of such a thing from a dealership . The lack of professionalism is the worst I've ever seen they tried to tell me that the shroud wasn't there , could not tell me where my parts were , really seem like they did not care I would never recommend this dealer to anyone , if I could give minus stars I would, I am sorry Chris olson but your service is the worst you will lose more and more sales over time , I am going to tell everybody about this dealership that I work with and in my life for as long as I can ,because I don't want this to happen to anyone else it was the worst experience with a dealership I have ever had in 40 years of buying cars . The service person's name is Kirk and the other one is Roland worst service people I've ever dealt with don't call you back they say things that are true they lie ,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal- Great People!

By Jen S on 7/17/2019 at 6:41 PM. Helped by Rob Goldman and Dan Volz were great!.

Awesome buying experience in both sales and finance! This the 2nd car we are buying from Rob Goldman and sitting with Dan Volz to wrap up the finance side of the deal. Trustworthy and super friendly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By jeep2019naperville on 7/16/2019 at 6:15 PM.

It was great service and Chris Olson did a very good job. The overall process was very efficient. More words needed to hit the minimum required.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly no hassle buying experience

By Amanda30 on 7/16/2019 at 4:17 PM.

Jim “Ski” Szatkowski was very helpful. From the moment I started browsing the lot, he offered to answer any questions, without being overbearing. When I figured out what questions to ask he pulled up all of the inventory that met my criteria and was sure to point out each one on the lot, so I would know the corresponding Jeeps that matched the details on the computer. He was very down to earth and easy to talk to. I wanted to have my husband come back to make the final decision, as it was to be his car after all. When I left that day, I knew we were going to be back because “Ski” didn’t turn up any pressure tactics or tell me that I had to buy that day. He made sure that I knew his hours and how to contact him, and simply asked that if I came back that I ask for him. I brought my husband back the next day. Ski had the keys waiting on his desk. I don’t know if it was coincidence or he wanted to make sure that he had the one ready that I was most interested in, but we took it for a test drive, and then bought it. It was a pleasant experience with all of the people we met, and fast. We got a quick tour of the shop while they valued our trade in and secured financing. The paperwork even with the trade in was extremely easy and we had everything in order in less than a half hour. As soon as that was finished and we had the keys Ski had it pulled up washed gassed and ready. He did a quick tutorial of all of the features and how to work everything, and we drove away very happy. I would defiantly visit them again if I ever want another Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Usmssemperfi on 7/13/2019 at 2:39 PM.

This dealership goes above and beyond. They made sure we got exactly what we wanted. They were helpful and answered every question we had in a very respectable and professional manner.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Problems after Recall Work was Done

By Bolszowka on 7/10/2019 at 12:55 AM. Helped by Mark, Tim.

Came in yesterday with my Jeep Compass for a recall, everything went smoothly till I was leaving. It was 10:50am, Mark, my service tech, said my car was ready. He walked me outside and to my left was a red Jeep and in front of that my jeep running. As I walked toward it it pulled away and I saw my car being driven off the lot. A man walking into the service department watched me and hear me say that's my car being driven off. He said it has an Uber sticker on it and I said yes I'm an Uber driver. I went back inside and said to Mark, "someone just drove off in my car", he was a little surprised. Long story short he said that it was taken off the lot by a manager of the Kia dealership down the street, she was picking up a loaner car. He called the Kia dealership, informed them that the manager took a customer's car instead of the loaner car. Now wouldn't you think if someone, excuse me a Manager, was picking up a loaner car she would see the Tall Cup of Lemonade, the Uber Stick, the or my Uber ID and realize this was not a loaner car. Who would want a loaner car with all that stuff in it. Mark called three times and explained the situation again and said I had appointments and bring the car back right away. I checked the distance between the two dealerships and it's two minutes away. Finally at 11:30am (40 minutes later and a missed preschedule Uber ride, she "Donna" brings the car back. I said to her "are you the person who took my car", she turned to me and "said yes sorry" and started to walk away. I then asked how she can just take any car off a lot, shouldn't you have papers or check with someone, then she said "I said I was sorry", started walking away again when I said I want your name and your dealership's phone number. She grabbed a card off the side and as the Service Manager (Tim) walked by she grabbed his pen. He's like "what's going on here, so I told him she took my car, thought it was her loaner that she was picking up". I said doesn't she need papers or something to pick up a loaner car? He then turn to her said go take care of what you need to", and said come into my office and I was straightened this out. Never said a word to her and wanted me to come into his office and explain. I said aren't you going to question her and why she took my car for 40 minutes. He said nothing and I walked out. I'm sick of people not taking responsibility for their mistakes and taking advantage of seniors. Donna was rude and Tim took no responsibility for letting another dealer get into one of their customer cars. Plus I don't know what they did with my car for 30 minutes, do I need to change my house keys, because they had my car with my key card for where I live. And don't tell me I should trust them or you because I don't. Also a headlight is out that I had repaired last week?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service & Satisfaction

By crc on 7/9/2019 at 2:57 AM.

First time purchasing a vehicle and Jim "Ski" Szatkowski made it painless and addressed all my concerns. Very satisfied from start to finish with the whole process. I would recommend "Ski" to anyone looking for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Painless

By Psardine97 on 6/20/2019 at 2:47 PM.

We came in on a Saturday morning without any real idea of what we were going to end up with. It was a very smooth process and ended up driving out of there with a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick & Easy

By Akrato13 on 6/4/2019 at 3:11 PM.

Second time purchasing a new vehicle from Jim "Ski" Szatkowski, he's always pleasant to work with! No pressure sales and very knowledgeable on the inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By Tatum572 on 6/1/2019 at 8:41 PM.

Jim Szatkowski was one of the most patient and easy going car service men I have ever experience. He didn’t pressure me to buy gave me information about every car I pointed to or was slightly interested in. I would recommend him to everyone and anyone who will listen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

have really taken care of me!

By karlwms on 6/1/2019 at 6:59 PM. Helped by Rob G, Dan, Pam.

Replacing a 2018 Cherokee, barely a year old, bought from your dealership a year ago, totaled in a rear-ender hit-n-run on Easter weekend, out of town. Local Jeep dealer there took care of appraisal action well. Once back in this area via a rental, was looking to replace the Cherokee I was liking more all the time! Ski helped me find just the nearly same car 1 year newer, 2019, another Cherokee Limited. He also answered a ton of questions for me on replacing the car, getting similar packages, reimbursements, how other things would work. Rob G helped line me up with paperwork from last year's purchase for my insurance. And Dan in financing and Pam in titles are doing their best to get me all the applicable refunds on the unused extended warranties. I am very much pleased with the service I've received!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Sprack0830 on 5/31/2019 at 12:07 AM.

We had a wonderful experience at Naperville Chrysler Dodge Jeep Ram. Ski was great to work with! I would recommend anyone looking for a car to go to him.

I would recommend this dealer.