Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.6  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership and sales team

By Roneckler on 2/14/2019 at 11:26 PM.

Derrick was my salesman and was very down to earth. Very knowledgable about the truck I was buying. No high pressure from anyone, just a relaxed atmosphere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rudy and service team

By Kevin on 2/12/2019 at 6:10 PM.

Rudy and team did a great job to get our Jeep Compass fixed and to provide a loaner. I definitely would recommend them to others to use.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair

By Vetlag on 2/12/2019 at 1:16 AM.

Couteous..on time..friendly.prompt.when out of his way to accomadatte me..explained my problem and how to correct issue and explained how parts have to be ordered

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service of Ram

By ASSPENCER2 on 2/11/2019 at 10:31 PM.

James at Naples Dodge was fantatasic! His effiecancy while our truck was in service far exceeded our expections. We will definitely be back! Thanks Guys!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Bigdog1250 on 2/8/2019 at 7:39 PM.

Great salespeople and customer service. Salesperson was knowledgeable on car I was looking to lease. Financials were a breeze and were completed in record time. I strongly recommend this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty Work on Jeep Grand Cherokee

By Wylie on 2/5/2019 at 10:22 AM.

My Jeep has been in for work on it 3 times. The first time, it was not covered by the warranty. The second & third time it was and I want to thank Rudy Vargas for his hard work in getting my work covered. The work has been complicated and it took a few days to get it done. It wasn’t a problem though, because I was given a loaner car from Hertz each time. Rudy has always worked to get my Jeep repaired as quickly as possible. Whenever I call, he is friendly and accommodating! Always happy and smiling, it is a pleasure to work with him. I need to bring my Jeep in again to fix the mirror I broke and I am sure I will have another great experience with Rudy and everyone at the dealership. I love my Jeep! So happy I have it to pull my camper! Thank you for all you have done to keep me on the road!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Billw20 on 2/4/2019 at 10:12 PM.

John Woodward is the best Service Adviser. I requested John Woodward for over 10 years. Trust him to follow up to verify that requested service is completed. He is also a great trouble shooter. Once I begin to discribe a problem, he always know what the solution is. Can’t say enough good things about John.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New vehicle purchase

By Mr.Mango on 2/1/2019 at 7:26 PM.

Craig made the purchase of my new Challenger quick and painless.The process was streamlined and the Dealership has done everything they said they would.Great Experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service of Jeep Wrangler

By Jas jeep on 1/31/2019 at 1:22 AM.

Dealer serviced Jeep on time changed oil rotation of tires.dealer completed on time everyone was courteous that I delt with I would recommend their service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

STARTING,PROBLEMS, TRANSMISSION CLUNKING AND WHINING, TROUBL

By PACIFICA 27! on 1/24/2019 at 3:53 PM.

TROUBLE WAS BATTERY NOT GIVING ENOUGH VOLTAGE TO TRANSMISSION MODULE, BATTERY WAS REPLACED UNDER,WARRANTY. NO PROBLEM NOW WITH STARTING ,SHIFTING TRANSMISSION OR WITH ANY TRANSMISSION NOISE. DEALER ALSO FIXED SLOW LEAK IN REAR PASSENGER TIRE. FOUND A SMALL FINISHING NAIL IN TREAD, PLUGGED AND SEALED IT AT NO CHARGE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Kestephens64 on 1/22/2019 at 7:25 PM.

Very polite and the peronal getting vehicle were top notch. Service could have been more quicker and calling when vehicle is done. Thank you very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service

By George Clooney on 1/16/2019 at 10:17 PM.

Excellent service. Completed oil change in the time stated. Michael R kept me informed. Even though the service area was like a war zone due to construction, everything went smooth. Great job! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RAM TOUGH : Still American In My Book

By RAM Man 2017 on 1/16/2019 at 7:30 PM.

NAPLES Chrysler Dodge, Jeep, RAM has proven to me time and time again that the CUSTOMER and REPAIR SERVICE are, both, “JOB #1” . . . Heck, they even wash my truck every time I take my RAM in for service. Let’s face it, it’s refreshing when a company and their staff of employees realize who really pays the salary. Let’s face it, it’s refreshing that we recognize them for “JOB #1” THANK YOU !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service visit

By Jeepgirl on 1/16/2019 at 1:29 PM.

Check in was easy and quick, service was prompt and my service representative (Brian Gatzki) communicated regularly to let me know the status of my vehicles service. No complaints whatsoever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 RAM

By Ram 2019 on 1/13/2019 at 8:30 PM.

I was just looking, before buying, I had the luck of having a very knowledgeable and helpful salesperson help me, his name was Fernando Gonzalez and thanks to his helpful attitude and no pressure help I decided to buy my car then and there because of the great customer service I was offered by Fernando

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular Service and Recall

By Pancho on 1/11/2019 at 1:15 AM.

Michael's customers service and attention was excellent. Maintained communication with me with progress details and next steps. Provided full description and the end with full explanation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Newbeqchbuggy on 1/9/2019 at 4:49 PM.

Derrick was very easy to work with. A true professional. Got the deal done in no time. I would highly recommend him to all my clients.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Came in to get a new Jeep

By SSPT on 1/8/2019 at 6:22 PM.

Ryan was my sales person and he was very informative and kind! I had stopped in another time and he followed up with me and so I asked for him when I was ready to make my decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CUSTOMER SERVICE

By shiloh on 1/7/2019 at 7:04 PM.

I WAS GIVEN GREAT SERVICE FROM SERVICE PROVIDER....JOHN WOODWARD. EXPLAINED EVERYTHING, VERY FRIENDLY AND PROFESSIONAL. I ALWAYS GO BACK TO JOHN FOR MY AUTO SERVICE NEEDS.....THANKS JOHN.........BOB DERR

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Recalls

By Scotty on 1/5/2019 at 6:17 PM.

Service was great with Rudy at this visit. Sales has not been great in the past, The last order worked pretty well, but the Town and Country issues were less than satisfactory

I would recommend this dealer.