Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.4  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Buying Our New 2019 CX-9

By HappyNaplesBuyers on 1/5/2019 at 11:00 PM.

Just had a great experience with Naples Mazda and Phil Falzarano. We were shown the perfect car for our needs, the 2019 CX-9, and Phil explained the vehicle in-depth, walking us through every feature. The valuation of my trade-in was fair and we just drove away with our new car. I recommend Phil Falzarano and Dave Kruse for helping us in this process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not Your Parent's Dealership

By Sammsash on 11/21/2018 at 11:01 AM.

Growing up I always heard about how much of a headache going to car dealerships was and having to deal with the stereotypical greasy car salesman. You know, the one that seems to have their fingers crossed behind their backs while touting that they can give you the best deal? At Naples Mazda that is not the case. I researched every crossover/SUV and shopped around for 2-3 weeks before I made my decision and Naples Mazda made my dreams a reality. Professional, personal and knowledgeable staff are just a few of the great traits that they display. I ended up having to work with 2 salesman due to scheduling but they both made sure I got the best deal on my 2018 Mazda Cx-5 Touring with the preferred package and walked out with a smile on my face. Thank you so much. I'll be sending people your way. Shout out to April as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent, superior sales and service!

By JHennessycx5 on 11/2/2018 at 2:33 PM.

We've known Jim for over 4 years, and have purchased 2 new CX-5's from him. He's very patient, knowledgeable, accessible, and really listens & understands his customers needs. We highly recommend him, and when it's time to replace our current vehicles, we will be back to see Jim again.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SCAM ARTISTS

By BILL on 8/22/2018 at 1:10 AM. Helped by TOM J. AND.

Your dealership in Naples defrauded me Tom Jahn, the car salesman did the shell game with the Carfax report, he had me sign off on it and then did not give it to me until today (one week after purchase).. The finance guy sold me 5 years of guarantee saying "That the car only had a few months left on the 36 month guarantee". When it actually has 13 months left. The car had been wrecked even though it only had 7,000+ miles on it. Both of these representatives were very deceitful and I want my money back!!!!! I will not start my social media campaign against your dealership until the first of next week, to give you an opportunity to make it right. Bill

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Very dishonest

By Zulufoxtrot29 on 7/24/2018 at 5:25 PM. Helped by Jonathon.

Everything was wrong. I got screwed. I'm a veteran and this is what they do. I got the feeling the car was switched and when I drove of there was 107 miles on my bare bones car. Beware of them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Still Paying the Price

By Senior Citizen Scammed and still paying the price on 7/13/2018 at 4:53 PM.

Louis Small, finance manger at Naples Mazda, scammed me into signing documents and warranties that I did not want or need. His only defense was "you can cancel them". When I complained more about it his reply was "you just don't get it, you are missing the point" REALLY? Oh sure I can cancel them but 2 months later I am still trying to get the refund. Multiple phone calls! Every week! And I don't GET the money back, it goes to the lender. So my payments are $60 higher than they should have been. Stay away from this place!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful experience!

By Simona on 6/4/2018 at 10:48 PM.

Mr. Cali was very helpful when I need it to trade in my leased car. He made sure that I got the best deal. I am a longtime customer and this was the 3rd car I had leased from this dealership. Thank you again!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a new Mazda

By 2018mazdacs3 on 4/20/2018 at 8:35 PM.

Both Jonathan Nederostek and Dan Gullick made our purchase an extremely happy one. This dealer is outstanding both for sales and service. We can't recommend them highly enough. Definitely the place to go in Naples if you're looking for a car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DISHONEST SCAM ARTISTS!!

By Jay123 on 3/8/2018 at 4:51 PM.

I would NOT recommend Naples Mazda to anyone! They're the most dishonest, deceitful dealership that operates using LOTS of "bait and switch" business practices! BEWARE of the service department too. Worst dealership!!!!!! SLICK and DISHONEST!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent dealer experience!

By Richard on 1/21/2018 at 5:31 PM. Helped by Conrad, (finance).

Purchased a like new used vehicle from this dealership. Can not say enough about the dealership employee team. Great staff and friendly no pressure attitude. They answered every single question honestly, including a follow-up after sale question by phone. Would definitely utilize this auto dealership in the future if I am looking for another purchase. Thanks again for the friendly and warm experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Helpful

By Chat on 1/11/2018 at 9:50 PM.

Immediate response on Chat. Was willing to help with my questions in a respectful manner and helpful. Chat is a great way to communicate. You Rock Allison!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CX3 Purchase

By Ksciog12 on 12/31/2017 at 4:18 PM.

Awesome sales experience from start to purchase for my daughter.. Highly recommend Naples Mazda and Jim Lazor, thank you. Will do business again in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick and Upfront

By 06kmart on 12/27/2017 at 2:49 PM. Helped by Vinny Cafone.

The entire sales team, including the manager, Dan were great to work with. They made the process very clear and were ready to help me in any way possible! Not to mention, the entire process was extremely quick comparative to past experiences at other dealerships. GREAT TEAM!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable, Helpful, and Responsive

By mazdabuyer on 11/2/2017 at 7:09 PM.

We had a great experience working with Dave Kruse at Naples Mazda in Florida. Dave helped us buy a new car for my niece who moved to the area. I am located on the West coast and they made the process as easy as possible. Dave is so knowledgeable and was incredibly helpful. Most importantly, he was extremely responsive and always had answers for us. He was quick and got back to us with concrete numbers when other dealers were not easy to work with remotely. We were able to have everything ready to go upon our arrival to Florida. Thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great place to buy a new car!!!

By Mymazda3hatch on 9/4/2017 at 7:03 PM.

Nice atmosphere. Friendly and knowledgeable group of people. My husband and I stopped to compare the quality and price to other dealerships. The salesman showed us all the option we had to choose from and we fell in love with the new mazda 3. From the salesman to the sales manager, they exceeded our expectations and we felt very comfortable making our purchase. Thank you!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miles of smiles

By Geesefl on 8/31/2017 at 2:14 AM. Helped by Mitch Dobbins.

Gracious, friendly, knowledgeable, helpful, patient, enthusiastic, professional all describe staff and my experience in buying my car at Naples Mazda. Second car from this dealership. Service Department great, as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with!

By Michelle A on 8/29/2017 at 10:16 AM.

This is the 2nd car I have purchased with Tom Jahn. He is honest and fair. If you are looking for a Mazda, Jeep or Dodge and want a no pressure, low stress experience go see Tom today!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
5   Overall Experience
1   Price
1   Quality of Work

Terrible Service

By Lennox on 8/16/2017 at 3:31 PM. Helped by I wish I had written down the names of the employees but I'would hope that could pull my records to check this out..

This is one dealership that doesn't care about servicing your Mazda. I have been waiting for 2 years to get my airbag which was recalled replaced. My first call went very nicely. We don't have the part in stock but we'll order it and call you when it come in. A few weeks later I had some EXTREMELY ANGRY part or service person answer. When I explained why I was calling, he literally yelled at me. WE DON'T HAVE THOSE PARTS AND WE HAVE NO IDEA WHEN WE WILL GET THEM. With that I called the Corporate Office, they spoke to the service department and assured me ( I was on the line when corp called) that they would order the parts, they should be in within 1-2 weeks and they would call me for an appointment. When I didn't hear from them, I called them. I could get no one on the phone. They just said leave your name and number and we will call you back. I reached out today to Corporate and they also could not reach anyone in service parts, managers, even the general manager left a a message to call back. At this time, I explained to corp, that I could not trust my car with Naples Mazda. They called Fort Myers office and spoke to a wonderful person set up an appointment for me to come in. They offered to give me a car and to come back the next day to pick up my car rather than having me wait there. Now that' customer service. I highly suggest if you are purchasing a Mazda to go to Fort Myers where they will take care of you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to buy a car!!

By lolasmom on 8/9/2017 at 4:35 PM. Helped by Conrad Castano.

As someone who hates the whole car buying process, I cannot say enough about Naples Mazda. From beginning to end they were so helpful and made it a great experience! Many thanks to JJ and Conrad, you guys are the best and I love my new car!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good experience

By T and C on 7/18/2017 at 1:32 AM.

Thanks Ryan for working with us and trying your best to make this a great experience. Definitely recommend Ryan as a sales person. He was professional, kind and pleasant to work with.

I would recommend this dealer.