Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change and battery cleaning!

By Tuckytucktuck on 2/10/2019 at 6:22 PM. Helped by Jessenia.

Jessenia is the best hands down. Always super nice and smiling and takes care of me everytime I get my car serviced! Awesome lounge area and very nice and professional employees all around.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

John Leone saved the sale!

By Onecoolredhead on 1/28/2019 at 11:10 PM. Helped by John Leone, Steve Barry.

I was very disappointed with my last transaction in 2016, and almost did not return to this dealership. John Leone saved the sale with his professionalism and compassion for my situation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By Kipp75 on 1/21/2019 at 5:47 PM. Helped by Jesenia Martinez.

I was happy with the great customer service i received. My service attendant was able to get my repairs done quickly for me. Overall an wonderful experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

heartbroken experience

By Sharing on 1/14/2019 at 10:20 AM. Helped by Coocoo.

I bought a Dodge from Nissan dealer. In 2 month and 400 miles drive, the car broken. I tried to get refund/trade in for another car. I paid 12K 2 month ago, and got $3500 for trade in yesterday. there was no deal. The saleman was very "perfessional" and treated me as a 3 yrs old who made lots of mistakes even I am his mom's age. He told me I should do the research on the car and buy all the warranty. I should know mechanic and business rules before I walk in this dealer. I didn't. I have a Nissan Altima for years and I am happy for it. I came Nissan dealer and told them I wanted a car simple and reliable. Now here is where I am. The saleman tell me you can't tax back. I know the basic US tax law: the return products put to cost and minus by profit. No profit, no tax. The principle of this is US value integrity and customer service. However, how can I explain the basic business rule to a businessman who is lying. I come back home late from dealer without appetite. This is the second night I can't sleep since the car broken. I cried at night. I remember the best car seller. His secret is "integrity". He treat one customer right, and he get all the customer's family members, friends and next generation. He sell car quick and happy. The principle of Japanese big company is altruism. The company supports the customers, so the whole world support the company. The company automatic grow bigger and bigger. How can a company gets nutrition from customer's tear which is so bitter and poison. Money is a ruler for value, but value is much more than money. If a company get the money and lose value, it likes eat junk. One can get full, but will sick. Tonight, when the whole world sleeps. I am sleepless and cry. I wish all businesses are integrity. Not only because the business is the fundamental of economy, but it setup the tune of community. Bad business environment is contagious for the society. It spread dishonest and poor money value. 2 month ago, I walked into Nissan dealer and stepped into a xxxx. Yesterday, I tried to clear up and made a big mess. I hope nobody get trapped as me. I hope the trouble come and go. I hope all the single mom get a nice sleep:)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Armada Squeak

By 2019 Armada on 1/9/2019 at 12:13 PM. Helped by Mike-service advisor, Danny-shop foreman.

Our brand new 2019 Armada with approximately 2000 miles had a terrible squeak that I thought was behind the dash on right side, or in right front wheel well. I took the vehicle in for troubleshooting on a Wednesday morning. First thing, Mike my service advisor, asked if I would stick around to have their shop foreman Danny ride with me so he could hear the squeak. The service department had our Armada for 3 days locating and fixing the squeak. Danny told me they had a hard time isolating the location of the squeak. I appreciate the fact that although we did not purchase this vehicle from Naples Nissan, they were persistent/determined to locate and fix the problem. I also appreciate Mike (my service advisor) keeping me informed of the status of our vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied and highly recommend dealership!

By Mogiordano on 1/8/2019 at 10:32 PM. Helped by Kris Rivers, Marcell Beltran.

I’m very satisfied with my new Nissan Rogue! Everyone that I met was very pleasant to speak to. They made sure I got the exact car I wanted at a reasonable price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By Msriv77 on 1/8/2019 at 9:53 PM. Helped by David, Wade.

David and Wade were extremely helpful in getting what I want. The process was generally quick and they even opened a little earlier just for me! Very accomodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Time for a new truck

By Titantim on 1/7/2019 at 9:37 PM. Helped by Henry Hernandez, Mike Chombosk,.

Purchased my first 2 Titans in ‘04 and’06 from Naples Nissan. Never had a problem with service or being led on, that all changed when new owner took over. Now that you are Naples Nissan again I am looking forward to reestablishing the relationship and hopefully the same level of service you were known for in the past.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Car sv

By Denise on 12/23/2018 at 3:12 PM. Helped by KC.

Great service provided by KC always asking if there is anything more that is needed. Friendly , warm feeling every time we are the at the dealership !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Truly Exceptional!

By drbabs on 12/21/2018 at 6:16 PM. Helped by Jessica Martinez.

Jessica went above and beyond to make sure my experience was pleasant! I can contact her directly and she helps determine the necessary services. I highly recommend her!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase

By Jmarlow08 on 12/21/2018 at 3:33 AM. Helped by Kris Rivers.

Kris is an excellent salesman. He was very thorough . He made me feel relax and that he genuinely cared about helping get the right vechicle for my daughter . I found everyone was quite friendly . I would definitely recommend Kris as as saleman. My overall experience was a good one

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By taytadz on 12/17/2018 at 3:36 PM. Helped by Daniel Toledo.

I have always brought my car to Naples Nissan and ALWAYS enjoy their service department. My car is in great shape with their help! Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy,fast,comfortable,friendly,good terms

By Pedro2018 on 12/16/2018 at 4:14 PM. Helped by Celestino Rivero.

No pressure in the whole deal.Sales person was helpful every step of the way.I was pleased with the purchase made to my convenience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

My new car!

By QRrock123 on 12/15/2018 at 7:38 PM. Helped by Gabriel.

Marcos was great with my selection. Nice, friendly facility with free refreshments. Looking forward to coming back for a car wash. Had some scratches on the car which they are going to take care of this Monday. Sales Manager Gabriel was great with us and fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXTRAORDINARY!

By Mimble on 12/7/2018 at 6:58 AM. Helped by Steve Barry, Guillermo Oliva, Ken Chavis.

Everyone we encountered took the extra step it takes to attend to our needs for buying an Altima....Steve Barry, our Sales Rep was extremely knowledgeable and went the extra mile to personalize our buying experience. He listened carefully to what we wanted in a reliable, safe and technologically updated vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great personal service

By Lmeyer on 11/30/2018 at 7:45 PM. Helped by Peggy.

My car was serviced promptly and all work reviewed in detail. They also showed me the quiet working area to wait while I could work on my laptop during service and with complimentary coffee! Really appreciated!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Billy GUITARman101 on 12/1/2018 at 11:31 AM. Helped by Ceasar.

Friendly and informative salesman and helped me find what I needed. Financing was painless and the finance officer explained each page of the contract, very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Felt so special

By Smv on 11/30/2018 at 12:31 AM. Helped by Doug two tOthers.

Upon arrival until pick up, I was treated like I was only customer there! igot One on one care! Mgr even walked me to my car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By 2394047218 on 11/24/2018 at 3:32 PM. Helped by Jesenia Martinez.

I wanted to take a moment to thank my amazing service advisor at Naples Nissan. Jesenia was very helpful and tentative. I will recommend Naples Nissan to all my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales team, start to finish

By Gtidrew on 11/13/2018 at 11:53 AM. Helped by Sean Cleland Ken Caraglio.

I bought a 13 year old used car from these guys and was treated the same as if I bought new. That says a lot about the sales team and all other staff involved. Ken Caraglio went above and beyond to resolve a minor issue with the car that I did not notice until I got home.

I would recommend this dealer.