Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.6  
Friendliness
4.5  
Overall Experience
4.2  
Price
4.5  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck Service

By Taurian Curry on 5/7/2019 at 1:34 AM. Helped by Ken.

Ken in service was great. Even took me in earlier than what my appointment was scheduled for. I was out in a hour tops. Great experience and Ken is always very supportive in all concerns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely friendly and very helpful.

By fdstrug on 3/30/2019 at 5:54 PM. Helped by Steve Reich Mike James Mike Thomas.

Mike and Steve did everything possible to help in choosing the right car for us. By the time our purchase was complete they made us feel like family! We would Highly recommend them to everyone. We never felt pressured into anything.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dealer never try to fix the problem after the sale

By Hala on 12/28/2018 at 5:27 PM.

Found a car listed on car curious ATS 2015 I did call the dealer and made a deal in the same day, the car advertised as it has an aluminum wheel,, the dealer dilever the car in the following day, I did notice that the wheel are not aluminum, instead it was aluminum painted wheel with a sloppy painting job, paint bubbles all over, I did Called the dealer and spoke with the manager, he said bring it over we will take care of it, I took the car there, the manager said I only can repaint the wheel, I said the car listed as an aluminum wheel and I should Got an aluminum wheel, he got upset and told me he doesn’t want to talk to me no more then the sales man came by and said he will call me in the following week, If been about two months and have not received any call, I tried to call them several times and left a massage with no response, I did contact another Cadillac dealer they told me the seller should be responsible for what they advertised and advise me to make a complain to the Cadillac headquarters. Be careful when you deal with them no one will talk to you after you buy.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very professional and concerned as to why I were her .

By hallo685 on 12/7/2018 at 4:46 PM. Helped by ROBERT MILNE AND CASHIER.

November 29-2018 I went to Napleton Cadillac for services notice they exercise their professionalism by respecting me as a customer and as a person.The service area very clean, waiting area clean also.I felt comfortable in the waiting area, the staff that I came in contact with very courtesy and polite . GREAT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership.

By Keenan, Tom on 11/7/2018 at 4:11 PM. Helped by Marty in service department. Lee in customer service who picked up my vehicle..

Napleton Cadillac has excellent people who deliver the best customer service. What I enjoy most is that my vehicle goes in for service and is repaired correctly everytime. This is wonderful as I don't have to bring it back in for service again. It saves me time and I love it. Thank you Napleton Cadillac and thank you Marty and staff for the excellent customer service you always deliver. Appreciate it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people that go above and beyond

By Flinz on 10/3/2018 at 10:59 AM. Helped by Mike James.

Great people that go above and beyond.always willing to what ever it takes to make the customer happy. Best dealership I have dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Survey, I give Mike James a Excellent rating!

By bapsXT5 on 9/26/2018 at 9:31 PM. Helped by chris, martin.

I, gave Mike James a rating of Excellence I am very pleased with the 2018 Cadillac it was a great doing business with. Thank You lcjxt5

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By TB on 6/29/2018 at 7:52 PM. Helped by Jeff Tyler, John Tyler, Daisy.

Very helpful team. Met my needs and then some. Extremely knowledgeable and friendly to work with. I am very pleased with the car, could not be more happier

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Lousy

By Johnmans on 6/29/2018 at 3:08 PM. Helped by Paul,John,Daisy,.

I will never do business with this dealership ever again, I'm a senior and a veteran and they took advantage of me buy selling me a car as is and they never posted it on the car anywhere ,and they didn't give me papers to show me it was being sold as is and they never gave me the buyer's guide paper thats supposed to be posted on the car

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 CADILLAC ESCALADE

By SUZY85 on 5/14/2018 at 4:13 PM. Helped by BOB.

I HAD A WONDERFUL EXPERIENCE WITH NAPLETON CADILLAC!!! BOB IS A GREAT MEMBER OF THE SERVICE DEPARTMEN TAND AS WELL AS THE REST OF HIS TEAM. I CALL IN AND THEY GET ME IN A LOANER AS QUICKLY AS POSSIBLE, AS WELL AS A THERAL INSPECTION ON YOUR VEHICLE. I ALSO HAD A MY TRUCK DETAILED AFTER MY KIDS A BLAST* TRASHING THE CAR AND I HONESTLY CAN SAY THEY BROUGHT IT BACK NEW!!! THEY WILL MAKE YOU FEEL LIKE FAMILY, AND THATS THE REASON I DID A REVIEW EVERYONE DESERVES A WONDERFUL EXPERIENCE :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Use car purchase

By rpresley on 5/7/2018 at 8:01 PM. Helped by August Blancas.

August Blancas was very helpful to me in purchasing another vehicle. I had a Hummer H3 year 2006 and it was good to me but the rust had taken it's toll. August helped me purchase a Nissan Murano 2011. August thank you very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great accomation and value for the lease !!

By pat345 on 4/19/2018 at 2:55 PM. Helped by Chris Baxter.

I and my husband were quite impressed with the time, effort and friendliness of Mr. Chris Baxter. He worked diligently with us to help us get our dream car. I look forward to coming in to get tips on enjoying all the features on the car. He went back and forth between us and the finance guys to help us get a reasonable deal. Chris is to be commended that he has the stamina, charisma needed for the job. I give Chris a bigggggg pat on the back. Way to go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Do Excellent Work

By Phillip Turner on 4/13/2018 at 1:23 PM. Helped by Tim.

Car not running properly,as usual the service is excellent.they diagnosed the problem ,solved it with Excellent Service.As given a loaner car so that I wasn't incovienced one bit! Great Job!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Lousy Sales

By stannsno1 on 12/29/2017 at 8:17 PM. Helped by Mike James.

My lease was up and finding out my salesman was sick waited to hear back from him which finally happened. Was given some preliminary numbers on a new lease or purchase and was told to call back after the 15th of Dec because there would probably be better incentives. I called back on the 19th and my salesman told me he would get back to me on the 2 vehicles I was interested in, and never heard a word since. You would think I would have been contacted prior to my lease expiration or contacted after the 15th prior to me reaching out to them. But nothing, hot a word I have since dealt with other dealers to try a help me with my decision on a auto and have found all other dealers way more helpful than Napelton Cadillac. This is the first review I ever did in my life and hopefully the last, but I just felt compelled to write it because I have not felt this dissed in a very long time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By top cat on 11/14/2017 at 6:20 PM. Helped by Tim and Marty.

I am in the sales field and know what good service mean and this is why the service team at Napleton is the best i love working with them.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
3   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Cadillac Service

By La Sharon Carter on 8/21/2017 at 10:35 AM. Helped by Don't remember.

The waiting room is very warm and inviting. Its clean, bright, warm in cooler months, chilly during hot months. In pass service reps greeted me secomd visit I had to approach them. Check in service was speedy. I left my car for service in the AM. It was ready in the late afternoon for pickup. If I waited I was quoted an hour wait. I will return because close to home.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience

By Dontbuyfrankfortchevy on 7/11/2017 at 11:14 PM. Helped by Mike James.

I worked with mike james, hes the man. Very professional very easy to make a deal with. Got a fair price and great customer service. In and out 1.5 hrs. No bs here at this dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made me feel comfortable

By Meredith on 5/4/2016 at 1:24 AM. Helped by Danny and Nate.

I visited a few other dealerships before I ended up at Napleton and the service I received here topped all of my other experiences. The staff is very friendly, attentive, knowledgeable and followed through on everything I asked for even before coming into the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Tiffany Frierson on 1/30/2016 at 1:17 AM. Helped by Barb Smith.

I would like to personally thanks fantastic sales associate Barb Smith for the awesome and great service. She exceeded my expectations with my visit and I left with the car of my dreams.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

I have been a Napelton customer for years; bought 3...

By Ladydi17 on 8/11/2011 at 6:54 PM. Helped by Ron Gadomski.

I have been a Napelton customer for years; bought 3 cadillacs from Joe Horvath. I have been swayed away from Napeltons service ever since Sean Haugh departed. Service was poor to say the least since he left until my experience today. I am a business owner myself and appreciate great service when it comes along and thought you should know about the exceptional service I received today with Ron Gadomski. Not only polite and knowledgeable, he seemed like he genuinely cared about the service Napelton provides for me. I feel that that is important in any business and very rare nowadays and wanted you to know how much it is appreciated. Thumbs up to Ron...he is truly an asset to your company and definately will bring me back!! Thanks Ron!! Diana Lazovich 6747 Parrish Avenue Hammond, In 46323

I would recommend this dealer.