Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast Emergency Service

By AlwaysaFord on 7/31/2019 at 10:55 PM. Helped by Sam Dicarlo.

Sam Dicarlo in Service is the best, I needed a tire fast ( didn't want to commute on the mini spare) Got me in and out in record time without an appointment. Well done Sam

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sunroof repair

By MR Explorer on 7/23/2019 at 3:59 PM. Helped by Darrian did a great job on this one..

This was a difficult problem to both diagnose and successfully repair, Even though this took several trips to figure out exactly what the issue was all service was performed on time. Service rep was fantastic always polite and patient. Everyone learned a lot on this one. Thanks for the great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!

By JMG on 7/19/2019 at 7:47 PM. Helped by Shane Holmes.

Shane Holmes always delivers. Always as promised. Great experience every time! Highly recommend you give this dealership a chance. You will not be disappointed. Will go back for all my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service Ever!

By klnes820 on 7/16/2019 at 8:10 PM. Helped by Kirk.

Kirk has helped me TWICE so far since I purchased my 2014 Ford Escape on June 1st! Each time, he was kind, compassionate and thorough. He kept me in the loop about everything and made sure that my car was fixed in a timely manner! I'm never bringing my car anywhere else! Thank you so much Kirk & team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best cashier and awesome customer service experience

By msymills on 7/10/2019 at 10:02 PM. Helped by Rica Blackburn.

Rica Blackburn answered all my questions, she was very friendly and took care of my concerns. I will definitely be coming back there and let my friends know as well! Thank you Rica

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By TawneyL on 7/10/2019 at 9:08 PM. Helped by Rica Blackburn.

I went in for a warranty related question and Roca helped me out tremendously. I would definitely recommend anyone I know to go here for help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased 2019 Escape

By Ampannjau on 7/7/2019 at 12:22 AM.

Excellent experience! All was laid out and explained in detail. Negotiated a bit and made a deal. Definitely will be back if ever in need of a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

F150 lease

By Neb14 on 7/2/2019 at 12:15 PM. Helped by Kevin Gordon.

Leased a 2019 F150 and everyone was more than friendly and helpful. They beat 4 other dealers prices by $70 dollars a month. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Serviced my Ford Fusion with Professional Quality

By Dan's Fussion on 5/22/2019 at 2:35 PM. Helped by Darrin Maihack, Douglas Campbell.

My experience began with Darrin Maihack at the Service Desk. He explained all the cost and time frame and was helpful and concise. My problem was a noise in the rear end and I assumed it would take a few days but Technician Douglas Campbell finished the work that very same day including finding a shifter cable recall and an oil change. The car was brought out with a fresh wash and a completely clean interior. I am more than pleased with the experience with Napleton Ford in Libertyville.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Buyers remorse therepy!

By AJessup6 on 4/7/2019 at 10:48 PM. Helped by William Swanson.

Another deal at another dealership just fell through and it was getting late in the day as we drove around in an old car far from home. We sat down and found a beautiful Ford Expedition but were unable to pull up specifics on Google due to poor connectivity. So we called and talked to Mary. I asked if it was a "Limited" edition. She assured me it was. I got there and they tried to sell me a new Limited instead of the car we had asked for. Once that was straightened out, my wife and I were in a hurry to get them home because it was after closing. I was focused on the issue that killed the last deal rather than asking if it was a limited or not. In the haste we discovered it about 5 minutes after our car was seen driving to the back, that part was mostly my fault. However during the negotiations I was not allowed to see the ungodly interest rate until we went back to the financial guy. I also told them that I wished to put down, with the trade in, no more than $4000. In order to get the payments to about $350 we were both giving a little. He finally came back with the payment I wanted but failed to mention he kicked in another $1000 for me. I very well may have anyway but did not give me that option. So I have severe buyers remorse over, 1 Mary not listening to what I asked, 2, Sales men not informing me of the interest rate until after deal was made, and yes you did know. 3 Kicking in an extra $1000 out of my pocket for me, awfully nice of you. 4. We also noticed on the way home there were 2 chips out of the windshield that there 1 million point supper duper inspection missed or ignored. Some of this is our fault for last minute rush and I accept responsibility for it. The other part is why I hate dealerships. I have rarely walked out of one feeling like I got a fair deal. I am resolved in the fact that we got screwed. I will say that the Ford Expedition we bought is a great car and I still love ford. We will likely be trading in a couple of years I can assure you it won't be here. Likely another dealership, that of course will probably have similar experience.

I would not recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Who’s covering the warranty when the warranty isnt

By Kindasortanotsure on 1/11/2019 at 8:46 PM. Helped by Service.

So you have a 2 year old suv that you bring in with a module code that gets an update that may or may not fix the issue, not one but three x’s in 2 yrs., then you get told it’s now aged out and isn’t covered even though it may or MA Y NOT have been fixed prior to the end of the warranty but it’s now aged out and isn’t covered understand? So kinda feel like it’s the old game of see if you can find the pea under the three thimbles at the Vaudville tent! Shheeezz

I would recommend this dealer.

Overall Rating

1.8  

5   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst salesman in the Ford industry

By Workwithcustomerservice20yrs on 1/4/2019 at 11:03 PM. Helped by Mary was very wonderful on the phone before we arrived that's why we chose to go there first..

I visited and the salesman just pre judged us checked credit for my son. We had a cosigner. This salesman said he doesn't care his credit score was zero he actually raised his voice. We went to another Ford in Gurnee I'm not allowed to name them. My son left with a new Ford fusion and we could have left with another car for my other son. Called napelton Ford and the sales manager could care less about what are experience was there. So I say go to a different Ford there polite, and do anything and everything to help you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Exceptional service

By Michelle on 12/20/2018 at 7:34 AM. Helped by Steve Potts.

I ONLY buy cars from Alfredo Mena and with the help of Steve Potts. They never stear me wrong and always come through with a great value. I highly recommend them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!!!

By Taylor581 on 12/19/2018 at 3:47 PM.

This was my first time purchasing a new car. David Melamed made this the best experience I could have. He walked me through every step and explained everything. I had a budget and car in mind and he made it work for me. Even my mother and father said I should purchase the car from him because he took the time and energy to make sure i was comfortable making my purchase. I highly recommend David

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New F-150

By Scottpiperf150 on 12/4/2018 at 11:43 PM.

Excellent experience with all the people I was in contact with. All aspects of this deal went smooth. The features on this truck are more than I expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome People

By Leticia on 10/31/2018 at 7:54 PM. Helped by Scott Potts.

I have a tight budget and my choices were limited Alfredo Mena and Steve Potts really helped me out. They met all my needs and this was a great experience for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only the best

By James Schurr on 10/23/2018 at 4:11 AM.

I like to pride myself of dealing with only the best people in business and believe me Napleton is the finest auto business you could ever want. Napleton believes in get the customer and never loose his business. The are HONEST ! SINCERE, and DEVOTED to it's customers, whatever it takes to make thing right for the customer has been its Moto. As long as i am alive my automobile purchase will always be with NAPLETON, The Respect they show and give the customer is unmatched anywhere. My last purchase took 15 minutes but do to a power it could not print the contract so they said take the car come back tomorrow and we can sign the papers then , i said i had nothing better to do so I waited for the power to come back on and we finished the purchase. They also gave me 2 free oil changes for waiting. Great people who really care about the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wide selection of great choices. And I picked one!

By DaveE on 10/17/2018 at 6:36 PM. Helped by Mary Scott, and Steve Potts.

Thanks to Alfredo and Mary and Steve Potts I was able to get the perfect car for me. Had a bunch of choices and they helped me select one that fit me perfectly, both financially and well suited for my needs. Whole process was quick and easy and everybody did their jobs excellently and with a smile on their face. I genuinely appreciate the quality and service I found at Napleton Ford Libertyville

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, clean and accommodating dealership! 5 Stars

By healyd on 10/4/2018 at 6:46 AM.

Found the vehicle online amongst others and they offered me a price I couldn’t refuse. I dealt with Julie and she was the BEST! Highly recommend going through her. Danny in finance helped the process go smooth and answered all of my questions as I’m not a finance wizard. Over all the process was easy and hassle-free. Would recommend to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great personality, customer service was great, honestly.

By Orlando on 9/29/2018 at 2:58 AM.

I Had the best car experience with August and his team mates, I strongly recommend A+++, I had gone to a different dealership and sales rep were pushy and here at Napton Ford in Libertyville they were easy out going

I would recommend this dealer.