Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.2  
Overall Experience
4  
Price
4.1  
Quality of Work
4.1  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Delightful Service and Service Adviser

By sam on 4/15/2019 at 12:53 PM. Helped by Aaron Killian.

Good service definitely makes a difference. I brought my Chrysler 200 convertible in to your dealership this past Thursday and I want Management to know how much I appreciate Aaron Killian for going out of his way to take care of my needs and for taking time to answer questions about service required. All this done with a smile and a greeting that made everything perfect. I am extremely impressed by him. He has an outstanding and wonderful sense of communication, excellent manners, and incredible experience. He deserves a special thank you for his ready smile, his kind attention, and his generous time dedicated to helping me. I consider myself most fortunate to have him as my service adviser. S.Engelsberg 4/13/19

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't get taken of advantage of here!

By NapletonSucks on 4/5/2019 at 7:31 PM. Helped by Scott.

I brought my car to Napleton's to have repairs done. They diagnosed it as the alternator, and fixed it under the extended warranty. I paid my $100 deductible and got my car back a few days later. It was still having problems. I took it to the Cadillac dealership, and they alerted me that the alternator Napleton's put in was after market and not sufficient for the car. I have ended up getting yet another alternator and paying an additional deductible to have the problem fixed. This type of unscrupulous and deceptive practice needs to be reprimanded and properly handled by a responsible agency.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with salesman

By AngelSinger on 4/5/2019 at 7:10 PM. Helped by Chase Bond.

I had a great experience working with the salesman. I was doing research on what my next car purchase should be and he spent alot of time with me and was very knowledgeable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very pleasant

By ron richardson on 4/3/2019 at 8:51 PM.

I had a great experience buying my new ram 3500 nice bunch of guys I would recommend your dealership to all my friends I feel like I got a fair deal.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Total waste of my time

By firefighterfill on 3/28/2019 at 10:46 PM. Helped by Don’t recall who I walked around with for 45 minutes. Was too upset to recall names.

After calling to view a vehicle in stock, I drove an hour to the dealership and upon arrival nobody could find the vehicle. We literately walked around for 30 minutes with being told it’s here somewhere.. then finally being explained that it was taken home by an employee as a loaner vehicle and they just didn’t call to let me know that the car wasn’t there at the location until after I was on site. Finally the manager just said, well sorry we wasted your time. Total time wasted 2.5 hrs If you are looking for a used vehicle that is on their web page call before you drive there and make sure they “currently” have car on site before you go there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chase Bond

By Robert on 3/28/2019 at 1:43 PM. Helped by Chase Bond.

Chase Bond helped me get into the vehicle I wanted at the price and payment I wanted. He did not sell me any dreams and was transparent throughout the process. I recommend that you go talk with him if you are nervous about making a deal. He will guide you through it all. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal

By Happyguy123 on 3/28/2019 at 1:07 PM. Helped by Marvin Veerapen.

Just leased a Jeep Grand Cherokee, Marvin was my sales person he was easy to deal with. Manager gave me a great deal I think his name was Dj Thanks guys

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Poor Follow-up & POOR service once vehicle purchased

By StuartFL on 3/27/2019 at 8:25 PM.

Okay, so when you are looking for a vehicle, they will call you & call you! We bought a $26000 vehicle from these guys. "David" was nice enough, but dropped the ball on several things. 1) No manual was with our jeep. We asked for one. Never got it. 2) When we went to pick up the vehicle, it was supposed to be detailed. IT WAS NOT. So my husband made an appointment to have it detailed, and drove to have it done, and when he got there, no one was there to do it and no one knew about the detail appointment. BAD BUSINESS. They scheduled a 2nd detail AFTER 6pm. When my husband arrived at 6:15 appt time, he was informed by service that the detail staff leaves at 5pm. Again, terrible communication since we drove 40 miles to the appointment. 3) My husband noticed some dents 3 days after purchasing the vehicle. One fairly major dent. OUR FAULT for not checking the jeep out close enough, but this should have been DISCLOSED. 4) I could not be there to sign and get my name on the title. The salesperson said, "no problem, will only cost you $20 to fix it at DMV. " WRONG. Cost is $80. To their credit, dealership said they would pay that if we brought receipt there. We'll see if they honor their word. 5) We PAID to have a trailer hitch package to install hitch and connector put on the vehicle. Our appt was at 9:30am. They didn't get to us until 11a.m. My husband was there until 3pm. THEN, when he picked up a trailer he needed to pick up 4 hours away, he drove home with NO TRAILER lights because the idiots in service did not hook it up properly. Hooking it up would involve the computer system of the jeep working in tandem with the new trailer light connector. Once again, he had to bring the vehicle back, ON HIS TIME, to get the work we paid for done properly. Honestly, disappointed at the lack of follow-up or consideration ONCE you buy a vehicle. Napleton management is dropping the ball on this one. We cannot in good faith recommend Napleton to our friends. Poor follow-up.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great buying experience without the pressure

By Bosco on 3/22/2019 at 8:50 PM. Helped by Sam in Finance.

My husband and I recently purchased our new Jeep Cherokee from Mike I. Mike was professional and well informed. We enjoyed the relaxed pressure free experience working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chase is the person you want to work with.

By Curtis5150 on 3/21/2019 at 6:57 PM.

I wasn’t sure I could do the deal and chase made it happen better than I could have hoped for. I am very happy with my mini.

I would recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price

TAKEN TO THE CLEANER

By Mellow Fellow on 3/18/2019 at 10:40 PM. Helped by Zembruski.

I thought I had all the numbers clear with the salesman at Napleton for my Grand Cherokee lease before I came in to take possession. Bad surprise, the numbers were WAY higher at the closing than I was expecting. Big honcho came in with hard sell razzle-dazzle, very unpleasant. I ended up getting the car but I'm sure i was given a bad deal. Not nice, I'll never do business with Napleton again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional

By Lucjean on 3/16/2019 at 2:01 AM.

Came to dealership hoping to get a car. I honestly didn't think i could get a vehicle but Benjamin made me feel like anything was possible and surely he made it happen. I'm speechless and im definitely bringing everyone i know to Benjamin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Cece0120 on 3/13/2019 at 11:45 PM.

Over the years I’ve purchased many new vehicles from various dealers. Ben by far has been the most pleasant experience. He definitely puts his heart into customer service. Nice experience. Will most certainly return. I highly recommend Benjamin to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tell a friend

By Trevor123 on 3/12/2019 at 11:58 PM. Helped by Marvin Veerapen.

My grandmother bought a car from Marvin Veerapen last week, after her buying experience she recommended that I go up there and buy a car from him also. After calling and speaking to him I came in and was treated to a great experience. I would tell all my friends about Napletons and Marvin Veerapen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Love This Place

By icandyboutique24 on 3/12/2019 at 5:12 PM.

Ben was very nice, And He Help me soon as I Got Here, He was very sweet and Kind, Very Helpful, And Will Remmond Him To Everybody

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Juli@123 on 3/12/2019 at 12:19 PM.

I was helped upon request and I was pleased that I was helped right away no waiting and I would recommend this dealership to my friends and family

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great buying experience

By Hotrod123 on 3/11/2019 at 9:35 PM. Helped by Marvin V.

Marvin V is a great sales professional, helped me with my buying experience. I would recommend him to all my friends and family members. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They LISTEN

By Ruby2019 on 3/9/2019 at 2:06 PM. Helped by Chase bond.

Went in to buy a car with my mom Who is 87.... Chase greeted on the lot . Such a nice young man, very polite and treated my mom like his own grandma..... she liked him as much as the car, lol

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

“Love to waste your time”

By Crisd on 3/6/2019 at 7:19 PM. Helped by Salesman not listed and not the issue. Financial area has problems..

Two trips to dealership to purchase vehicle and still unable to get with their financial person. Allegedly waiting on pricing for custom work but I find it odd that they gave me prices verbally shortly after my first visit yet now waiting on them. Also, issues flagged on first visit not resolved, like no second key and wheel balance.. Went home to wait which was over two hours ago. Total time to purchase vehicle wasted at time of this post is 7 hours. I would like to mention that I already have financing approved through my credit union. This dealership has serious organizational and customer service issues.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Dinamcdonald on 2/26/2019 at 1:20 AM.

Benjamin was Great from beginning to end. Listened to my wants and needs and helped me in making my final decision. Overall I am totally satisfied!!

I would recommend this dealer.