Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patients and persistence

By MrGlass on 8/16/2019 at 1:24 AM.

JP made me feel like the deal would get done no matter what. I felt confident in how he negotiated my deal. I would work with him again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good exeprience

By bigbearsfan on 8/10/2019 at 7:56 PM.

I first want to give a big thanks to Malinda who was patient with me on the phone as I gathered information on the 2018 Lunar Silver Metallic, CR-V EX-L I was considering. She was very patient and easy to talk to. She didn't try to rush me off the phone. That's a sign of good customer service. When I arrived at the dealership, I was greeted by, Jeff Parham. I essentially hung out with Jeff after our test drive and it was a very good time. We talked about our similar interests in music and I happened to learn (and remember) quite a bit during my time with him. In terms of helping with the sale of the car, he was straightforward and to the point, and answered my questions without making me feel like I was crazy. Every dealership is a slightly different experience, so I appreciate him explaining how things at his dealership worked. The only wrinkle in an otherwise good experience was in finance. I was told some of the services would be free to me, but then saw charges on the purchase contract. I accepted the ($200) extra charge and the services provided because my son will be a permitted driver next year and I can foresee some of the issues with key replacements. I like the laid back environment and the overall friendliness of the staff. I'll be sure to check Napleton River Oaks Honda, the next time I need a new Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick fast and to the point

By Tekie on 7/31/2019 at 3:43 AM. Helped by Joe.

Joe was great... i like a sales guy whos not over barring but straight to the point. I didnt feel like he was rushing just to make a sale.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Informative and knowledgeable

By Mrothb on 7/25/2019 at 11:24 PM. Helped by Yomi Brown.

Yomi assisted me with learning more about my decisions and it was only because I was researching with no intention of buying that day. She still acted like a consultant and rather than performing tricks, she educated me. KUDOS

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Sales Service

By Ran's Mom on 7/1/2019 at 2:49 PM.

I had a Great Experience when I purchased my new vehicle. Nina Perrin was very professional, patient & I appreciated her knowledge of the vehicle that I purchased. Great Job Nina...Thank you for the fantastic service. I look to working with you again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good service

By rick 2 on 7/1/2019 at 2:36 AM.

the manager glen smith and saleman nina perrin provided good service in a proffwsional and timely maner was in out paperwork done no mistakes etc

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Sale

By Kiana T. on 7/1/2019 at 2:14 AM. Helped by Joseph Ritchie.

This is my 2nd purchase from this dealership. I worked with Joseph Ritchie this time & he’s an awesome sales consultant. Great energy, patient & understanding! I would recommend this dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nina Perrin is Awesome to work with!

By Silva Fox on 6/30/2019 at 9:12 PM.

Nina Perrin is Awesome to work with! Excellent communication skills, she understood my needs and she provided great service! I've returned three times, each time I've requested to work with Nina.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent 100%

By AlexC on 6/30/2019 at 2:01 AM.

this is a excellent dealership. I recommend this highly. Michael Johnson has to be the best of the best that there is. You will not be disappointed.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

JP is a blessing.

By Happy customer 123 on 6/29/2019 at 5:58 PM.

Napleton River Oaks Honda has been very good to us in the purchasing and servicing our vehicles with courteous and professional people. Our experience at Napleton has been second to none.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very attentive and informative,

By cross on 6/25/2019 at 2:35 PM. Helped by my buddy and pla brother TY..

this is to make sure everyone knows mr jeff parham is the real deal ,thats why this is my 4th purchase!!and from the beginning he has been wonderful .jeff will always have my buisness ,and i will pass his cool style and informative qualites to friends,and who ever else need a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Pleasant and helpful

By Rmichael1! on 6/22/2019 at 2:52 PM.

I usually would prefer to go to the dentist instead of car shopping but my experience at this dealership has changed my mind. Everyone was a pleasure to deal with, especially J.P. This is my first Honda purchase. I'm confident it won't be my last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

9th and 10th purchase

By Gcamisa on 6/20/2019 at 1:33 AM.

Purchased our 9th and 10th vehicle from Napelton and JP. Wonderful dealer. Best salesman. I drove 68 miles again just to purchase from JP. There is a Honda dealer 3 minutes from me but I prefer to do business there. Awesome

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fantastic experience Jeffery Parham

By Music girl on 6/19/2019 at 1:58 AM.

Everyone was extremely helpful, especially JP. I would highly recommend him and the dealership to my friends. I also think the price was good. Thanks to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

thanks earnest

By KimJ on 6/1/2019 at 4:23 PM.

Wow. This is a VERY VERY VERY VERY great place to come and buy a car. I love everything about it. Truly Amazing. I dealt with Earnest & i recommend asking for Earnest also if you come to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

would recommend

By LezK on 5/31/2019 at 10:45 PM.

really nice dealership. I love the quickness & the steadiness in the business. I would recommend though when visiting to assure getting what you’re looking for in a car the best person to speak with would be Michael Johnson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Stars

By SantaK on 5/31/2019 at 10:43 PM.

the best of the best go & see Michael Johnson. He will literally assist you in finding whatever car fits your wants and needs. Go to this exact dealership and ask for MICHAEL JOHNSON.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

thank you

By MaxK on 5/31/2019 at 10:41 PM.

this is a very well established dealership. if you visit ask for Michael Johnson. He is one of the best there and will assist you very well.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Terrible, Horrible, and Totally Unacceptable Experience!!!

By Your Loss on 5/31/2019 at 8:16 PM. Helped by Monica ??, Michael Curtis.

I received an "Exclusive" offer but once they added in all their fees, the cost of the vehicle was more than the sticker price. I believe this is called Bait and Switch. But I am not the one and I will be reporting your unethical business practices too.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience! In and out in 2.5 hours

By knwankpa on 5/29/2019 at 4:41 AM.

The entire experience was one that was made seamless by the friendly staff. As a first-time car buyer, I would highly recommend this dealership. Oliver Marin was very patient and very nice. Mohammad Suliman also went out of his way to explain things to me and my mother. I appreciate these two. Thank you!

I would recommend this dealer.