Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.8  
Friendliness
4.1  
Overall Experience
3.8  
Price
3.8  
Quality of Work
3.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!!!

By Ant W. on 8/19/2019 at 10:33 PM.

I appreciate the fact I was treated with professionalism. I also had a few laughs on top of getting the car I wanted to drive away in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have had!!!

By CT on 8/13/2019 at 1:21 AM.

Cody Tubbs and Brandon Sell along with the rest of the team at Napleton's St. Louis made my first solo car buying a very happy experience. Owning a Nissan prior I knew what I wanted and the team worked to get me into the car with everything I had ask. Could not have asked for a better sales team than what I experienced. Thank you to all at Napleton's for your help in keeping me a very happy Nissan Owner again...

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent Service

By bsmith on 7/31/2019 at 4:23 PM.

Just inquiring, very helpful. I'm glad I stopped by just to get an idea of what I might want to purchase in the future and he offered up great insight.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

First service appointment

By Divas wholesale on 7/9/2019 at 10:16 PM.

My first oil change on my 2016 Rogue with 22677 miles. I was told I need brakes and tires from the service department and the sales manager said I don't need they are just trying to sale me brakes. Who do I brlieve? I thought buying CPO cars were inspected by a certfied inspector. Well I will see what the Attorney General has to say.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair and Ethical Service Advising...Appreciation of Customer

By Oge Oge on 7/5/2019 at 3:52 PM. Helped by Kathryn (Kat) Miedich.

Before writing this review, I wanna preface with the fact that I've been a loyal customer to Napleton Nissan over the past two years since moving to St. Louis. On June 30, 2019, I had an unfortunate repeat failure of a vehicle part that caused me to have my car towed to the dealership the next day. For about the past year, I've been working exclusively with Service Advisor, Kathryn (Kat) Miedich, and she's been absolutely phenomenal--a refreshing presence of integrity, honesty and sincerity in a profession where customers can be skeptical of Service Advisors because of feeling like they're just out for money and pushing unneeded services. In this instance, I was basically 100% certain I knew what failed on the car due to having experienced it before, but Kat wasn't with the dealership when I had the original repair done so the only point of reference she had was the original service/repair write up in the system from almost two years ago. The original repair came with a 12 month/12,000 mile warranty but, unfortunately, this most recent breakdown happen after that period. So in working up a price estimate, she initially gave me the current rate (which I understood completely due to having worked in business for years). Her integrity and empathy came through in this moment, because I rebutted with the fact I paid less the first time. In my doing so, she wound up being able to get me the same price as I originally paid! She's wonderful and deserves this great recognition!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Altima

By leontynew on 6/11/2019 at 12:22 AM.

Wish I would have gotten more for my trade in. Got $250 for my old car. Thanks. Great job in understanding what my monthly payment needed to be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By barbara on 6/1/2019 at 2:48 AM.

Cody spent the day working with me to find the perfect new car him and John went out of their way to accommodate my request. They even came to my home to program my garage door to my car. They really did an excellent job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome

By dmt1982 on 5/28/2019 at 9:43 AM.

Our sales guy was amazing and very patient. Went out of his way to help us. Helped us find the car that worked best for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By tmoore on 5/25/2019 at 5:59 PM.

Brandon Elliott was wonderful to deal with. He was very knowledgeable and helpful. He is very personable and professional. I would definitely do business with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT

By maryfuri on 5/25/2019 at 12:10 AM.

Cody Tubbs was professional and great to work with. I would recommend working with him. Wanted to meet my car needs as well as my financial needs

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I’ve ever had!!

By cmb34 on 5/23/2019 at 6:09 PM.

Such an incredible dealership! Bruce Mady and Shane Lough helped me out!! If it wasn’t for them I would not be in my brand new Nissan!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bruce Mady and shane Lough are amazing humans

By Heyhey1 on 5/23/2019 at 5:21 PM.

Bruce and shane helped me out with my new car got me into the gtr I was looking for at a AMAZING PRICE!!! Will be bringing everyone I know in Thanks again Bruce and shane

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

False Advertising and Shady Sales

By Beachlover on 5/23/2019 at 3:22 PM.

They put out low prices and false mileage on Autotrader. When I tried to get the price that was advertised they added on more charges. They were also very snarky and unfriendly once I called them on their methods. I was lucky that another dealership told me they put their loaner cars out as "new". When he said that, I asked about the mileage on the car I wanted and it had almost 10K miles on it and Autotrader said 5.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Shaun5261 on 5/23/2019 at 1:48 AM.

Really friendly customer service was offered. A competitve price and supportiveness was given. Really helpful as well. Napleton has been our go to place when it comes to customer service.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Purchasing a new vehicle

By Agree$$$ on 5/18/2019 at 2:40 PM.

Was given a clear understanding of the purchase I was making, the process and options I had through out the buying process. Great group of guys at this establishment

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
3   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

New car shopping

By JG on 5/17/2019 at 8:11 PM.

JayP went out of his way to help us find the right truck for my needs. Great job and wonderful customer commitment! He spent the hot afternoon with us, and listened to our concerns.

I would recommend this dealer.

Overall Rating

2.3  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price

advertise something not on car to get us into dealership

By lyft Rick on 5/2/2019 at 1:12 AM. Helped by Shannon.

Found car online drove to dealership test drove car agreed to buy one of the main reasons we came is because it was advertised with navigation the sticker on the car from the dealership also said navigation the response from sales people was it’s unfortunate but the computer made a mistake and we won’t put it in or reduce the price of the car because after we took the car in trade we hade to make repairs of over four thousand dollars so we started to leave. The sales manager followed us to our car asked us to come back in and they would fix the problem we returned because we needed car immediately for our work.it was costing us over three hundred dollars a day and we lost the entire day on this car the dealer made no effort to make it right so needing a car for the next day we bought it for full asking price when I was leaving they handed me only one key and fob said that’s it buy your own key. Went to Buick dealer key cost forty dollars ( chip) key The fob was over two hundred with programming We feel this dealer is not trust worthy and would tell everyone not to shop there. RickFrye

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First buying experience

By Savvy on 4/24/2019 at 5:28 PM. Helped by Shayne financial.

This is my first car buying experience and it was amazing! Brandon Ellitott was a great helper in showing me everything I could learn about buying a car! Thank you all so much including the Nissan team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team

By MIKE on 4/4/2019 at 2:43 AM.

Brandon Elliott was extremely helpful throughout the entire process from determining the right vehical and options to final decision. Very personable and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By HTMASA on 4/9/2019 at 5:02 PM. Helped by Norman Franco.

Napleton delivered again! Couldn't be happier with the service and staff! Norman kept me in the loop on what needed to be done as well as answering my questions on what warranty service was going to be coming up.

I would recommend this dealer.