Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and Comfortable

By Gohammie on 8/17/2019 at 9:08 PM.

I was a first-time car shopper and Tina made the entire experience very easy. She was extremely patient and knowledgeable during the entire process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experiance

By MARTIN_A1 on 8/17/2019 at 8:51 PM.

Always a pleasure working with Irving. Great customer service. They always try to help you out the most to fine the perfect vehicle yo suite you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Jeep Wrangler

By laurendussmann on 8/17/2019 at 6:57 PM.

Julio is great! I have been wanting a Jeep for years and no I finally have one and he made it very quick and easy! I will definitely recommend this dealership and Julio to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deals, excellent service

By Scoonan on 8/17/2019 at 4:24 PM.

I live out of town and found a car oline, called in and they were immediately willing to work with me as i had family look at the car. My salesman, Q, was great with me. Showed me around all parts of the car and explained everything in detail. Great all around dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun and exciting!!!

By Jorlat86 on 8/16/2019 at 10:29 PM. Helped by Raymond Slivka.

I walked in and was greeted with smiles and the willingness to help. Between Ray and Jared the over all experience was painless and quick (which is not typical when buying a car) The knowledge and patience it took get me into the car I wanted and at price I could afford really shows the dedication and loyalty they have to returning customers. Thanks again for all your help!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Verify on 8/16/2019 at 4:19 PM.

Very happy with purchased. I will recommend. The service was excellent and the explanation of car was good. I hope to continue to have the same attention in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great deal with the SHYGUY!

By Salvatore on 8/14/2019 at 5:07 PM.

I came to the dealership looking for a Jeep I found the one that I like I found a guy by the name of Chris shy they call him the shy guy he was amazing you help me through the process and I was very happy in the end I would recommend this dealership that everybody and please ask for Chris shy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy to get my Jeep, Very well taken care of!

By MeLosh23 on 8/13/2019 at 9:36 PM. Helped by Joe Falzone.

The team as Napleton’s Arlington Heights Chrysler Dodge Jeep Ram took great care of me and my family! A special shout out to Jared Hietikko who helped me get the Jeep I was looking for, took the time to answer all our questions and show me around the Jeep inside & out :) Also, I must say what a pleasure it was working with Joe Falzone as well, he went out of his way to accommodate my family as we searched for the right vehicle to meet our needs! Thanks again to Jared and Joe for all they did, I appreciate it greatly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome first car purchase

By Rodriguez on 8/12/2019 at 1:45 PM.

I bought my first car from Jared at napleton he explained to me the best route for financing to get me the best rate and payment for me all well getting me the exact car i wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple, Easy, Informative, and Accommodating

By beccases19 on 8/10/2019 at 2:05 PM. Helped by Kevin, Todd.

About 2 months ago I purchased a car From Napeltons and from start to finish they made the buying process incredibly easy and painless. This is the second car I’ve purchased from them and would highly recommend to anyone in the market to purchase a new car. Jason who sold me the car was extremely knowledgeable and professional through the whole process. I would also like to give a special shout out to the service center. Kevin, Todd, Jerome, and ofcourse Douglas have always been extremely accommodating, helpful, and made sure I was well taken care of. I truly enjoy working with any of them and have no issue going that extra mile to get my car serviced there. Overall the Napeltons family as a whole does a great job of making me feel like a valued customer which is why I will always choose them. When I think car buying I think Napeltons. I look forward to continuing to work with you guys in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!Great job!Awersome!

By Bogdan on 8/10/2019 at 12:34 AM.

My husband and I find sharp Dove Ram.Great experience professional stuff.Awersome job Irving Medina Delivery Manager!We definitely coming back with our family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Ram 1500

By Don on 8/9/2019 at 10:49 PM. Helped by finanice director ( sorry forgot the name).

nice people to deal with and very informative on the cars and trucks. A used 1500 and like I was buying a new one. They did seem to go and make sure I was going to be happy with what I bought.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By Jprtow on 8/9/2019 at 2:44 PM. Helped by Varina.

Varina is a customer service agent who definitely changed my dealership experience she was super helpful and patient and took care of all my concerns and needs if you go in for service see her she’s awesome

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Cecrowe on 8/9/2019 at 3:24 AM.

My sales associate Julio did a great job and all of the staff were very helpful in getting me the car I wanted at a fair price! Would recommend this dealership if you are in the market for a new car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent service and selection

By Donaldduck on 8/8/2019 at 11:18 PM.

Great experience and fun dealership to be at! Great selection of vehicles at great prices! Thanks for providing top of the line service and deal !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the best place to buy a new car!

By Sue on 8/8/2019 at 5:48 AM.

This is the place to be if you need a car. Jared not only got me the exact vehicle i needed but he also got me really made a good deal. He kept his word and has great customer service, answers phone calls and text messages within minutes even late at night. I'm happy I came to Napleton In Arlington Heights they took great care of me. Second car ive bought from Jared at Napleton and wont be the last

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good deal with the shy guy

By Stribjr2 on 8/7/2019 at 5:44 PM.

This dealership have great deals and good customer service. Great salesmanship. ( Chris-The Shy Guy) is the guy to see. Very good selection of automobiles.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Easy and Pleasurable

By Kbordeau on 8/7/2019 at 9:36 PM.

Buying a vehicle at Napleton’s and especially from The Shy Guy was great. Probably one of the best experiences I’ve had when it comes to car dealerships and sales people. Would definitely come back!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By NL2019 on 8/6/2019 at 10:59 PM.

Very please tell visit! Julio was very patient and did his best at explaining all of the information regarding the vehicle of interest. Great work Team!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Knowledgeable.

By SUV14 on 8/3/2019 at 8:08 PM.

My sales consultant "The shy guy" was professional, courteous, relateable, flexible, and knowledgeable. You could tell he is experienced and friendly. Stress free and enjoyable.

I would recommend this dealer.