Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.1  
Quality of Work
4.2  
Service
1  

Dealer Reviews

Show:  

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience

By randallmadison on 6/27/2017 at 3:05 AM. Helped by Darrell, Skylar, Jonathan.

TrueCar used car purchase. Best way I've ever bought a car. People at Napleton were very friendly though. All dealerships operate the same but the service here made the difference. No five star as we waited for 30+ minutes to sign paperwork on our cash purchase because they have one closing office(?). Darrell and Skylar were very professional. Jonathan very welcoming. Always the add on sales pitch but they aren't pushy. Polite decline and moved on. Would recommend and go back. Like any car purchase, just be educated or be taken.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By jamieak2772 on 6/26/2017 at 3:35 PM. Helped by Marty Katz.

It doesn't matter what you are buying or where you go, there aren't any good or bad organizations. The sales people within these organizations makes them good or bad. Hopefully most are good, but some will be bad. If you are lucky, you will find the very good ones. Across the last seven years, Marty Katz has sold me three cars, at your dealership, and I just wanted to take a moment to say that he is one of the good ones! He has always been personable, treated me professionally and fairly, and the one time, when something did go off the tracks, went out of his way to get involved, help me out, unravel a distressing situation, and save me quite a bit of money. Don't let your treatment be determined by random chance. Go see Marty. He is one of the good ones!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car

By H & V on 5/2/2017 at 10:49 PM. Helped by Skylar Davis.

We just purchased our Mazda. We had a pleasant experience with Skylar Davis. The process was very smooth from beginning to end. He displayed professionalism, patience, and customer care during the entire sales process. We highly recommend him. H & V Algonquin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a great time driving and buying my New Mazda 6!!

By Kevin RJ on 12/27/2016 at 11:46 PM. Helped by Mike Mora, Wilbert Rodriguez, Jonathan P.

Went in to Schaumburg Mazda to check out the 2016 Mazda 6 and ended up loving the car. This dealership did a good job making sure I was happy and I got a good deal on the vehicle! I ended up driving off the lot in my new white Mazda 6 and couldn't be happier! Checked reviews here before I came in and am glad I ignored them. These guys were nothing but great!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst mazda dealer

By grzegorz kuna on 12/17/2016 at 6:02 PM. Helped by kasia, manager tim.

Most unprofessional and the worst, as well as outrageous service, a Mrs kasia Poland saleswoman does not help and laughs with customers, it is rude and coarse, when a friend was explaining to her that when Nissan previously had, he had no such problems with the car, p.kasia said, "you could BUY THE NISSAN AND NOT Mazda" after this there came Manager Mr. TIM and threatened by the police !!! He boasted that he has the knowledge of the police schaumburg .... So there is treated Customers who bought the car for $ 35,000

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience w/Marty

By AricK on 12/1/2016 at 3:50 PM. Helped by Marty Katz.

I went to Napleton's Schaumburg Mazda to buy my first new car, and the experience couldn't have been better. Marty was enthusiastic, exciting, and knowledgeable. I'm sure he could tell I was a bit apprehensive and nervous because this was my first new car purchase, but he made the experience fun. He treated me with respect, and found a way to work with my budget requirements. He even found a way to get me more than I ever expected. I had an idea of what I thought I could afford versus what I wanted, and he found a way to get me both. I love my Mazda CX5! Make sure you go see Marty if you ever need a new car! I will 100% be back next time I'm ready!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My beautiful Mazda 3!!!

By Sparky on 10/4/2016 at 6:24 PM. Helped by Kate, Mike.

Just bought my Mazda 3 from Kate. Easy, painless and hassle free experience from the moment i walked in until i left in my new car. Makes me think that buying a car doesnt have to be that stressful. You will not regret giving these guys a chance, right people in the business. Big thanks to Kate, who went above and beyond to make me satisfied !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In love with my Mazda!

By kgolden on 7/15/2016 at 2:16 PM. Helped by Marty Katz.

This past weekend, I went to Napoleon Schaumburg Mazda for a new car. I was a little anxious and nervous about my first experience doing this on my own. Marty made me feel completely at ease and was very focused on finding out exactly what I am looking for in a car. He made sure to stay within my budget and gave me some different options. He was extremely knowledgeable in all the car models and thoroughly answered any question I had. After signing all the paperwork and finishing up with the financing office, Marty could have let me go and left me to fend for myself in figuring out all the minute details of the car. Instead, he made sure to help me set up my phone with the bluetooth in the car and went through all the details of the screen (setting my favorites, music settings, sound settings, and customizing some of the features of the car) to make sure I left knowing how everything works! (The last place I went to, I ended up finding out about features way later on or not understanding how some worked!) I know that my car is set up exactly how I would like it now!! He really cared about getting me exactly what I wanted and didn't just rush me out of the door after he had everything he needed! He continued to take care of me and encouraged me to call him directly if I think of any question or need anything else! My entire time working with Marty was entirely stress free, fun, informative, and so extremely helpful! I will be seeing Marty the second I need another car! Do yourself a favor and visit him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car

By Okstanford on 4/16/2016 at 1:38 PM. Helped by Cate and Chris.

Walked into the dealership and Cate and the general manager Chris Wreak were great. Would go back in a heart beat. If you wanna have quick service and not be bothered just go there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Courteous and Marty Katz was a pleasure to do business with

By steves new mazda on 4/11/2016 at 2:54 AM. Helped by Marty Katz.

Looking to upgrade a vehicle. Not an SUV guy and the traditional Mini-van was larger than I wanted or need. Contacted the dealership over the internet. I made it clear I new what I wanted and what the deal would need to be. Saw Marty on a Saturday. Nice long test drive. The deal was where I wanted it to be. Marty understood how to receive my business and the vehicle was purchased. If the car is as good as this went I will be a very happy camper. 2015 Mazda 5 fit my needs in all areas. Thanks again Steve

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Be Warned...

By Ro Law on 2/6/2016 at 10:13 PM. Helped by Adam Hefe.

They will treat you nice and "woo" you until you purchase the car and then you are SOL. I bought a 2011 Mazda3 in August 2015 and they gave me an official IOU as a part of my purchase agreement to touch up the paint on my bumper. I have called over 15 times and driven to the location 5 times in the last 6 months and have received the most disrespectful and dismissive responses from several employees (including managers). Each time they tell me that they will call me back to set up the appointment and they never do. I also noticed that my passenger airbag and Bluetooth weren't working correctly and when I called they said that I didn't have a warranty on my car "in the system". I literally had to dig up the paperwork as proof because they "couldn't find the record" and bring it to the dealership, but I still haven't received any service (2 months later). I have since filed a Better Business Bureau (BBB) case against them. Please don't fall into the trap that I did. Find a respectful place to spend your hard earned money.

I would not recommend this dealer.

Overall Rating

1.5  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Poor buying experience - go to CarMax

By Mounted Police on 8/18/2015 at 3:37 PM. Helped by Rocco, Darrell.

I am not one that likes to haggle, but to pay $500 below sticker for a used car was a slap in the face. My husband really wanted the 2014 Mazda6. It was not the salesperson as much as management that frustrated me. They added the cost of the certification of $995 onto the sticker price and then tried to offer us $500 for our trade in that I had appraised at CarMax for $3,000. I'm sorry but this is not only shady, but you look like criminals. Rocco, the finance manager, was the worst finance person I have ever dealt with. He is impatient when you ask questions, is downright rude, and to top it off he did not find us the best financing as I questioned when he rushed us..this ended up costing us an additional $150 in refinance fees that I think he should repay us! The got a rate of 2.54% and he found 4.59%, which was a total of $1,130 less in interest. Rocco you need to find a new job!!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Got my beautiful Mazda here!!!!

By MazdaGirl on 8/5/2015 at 1:51 AM. Helped by Kate, sales manager.

My first new car was a big deal for me and it was hard to find a dealership where i would feel comfortable and not being pushed to buy now. Very friendly people and the whole process just went smooth and easy. Maybe i am just an easy buyer but i think they were great and i am going to recommend them to my family and friends. Zoom Zoom :)

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

UNETHICAL, LYING, DEVIOUS PROFITEERS.

By OldRugger on 8/2/2015 at 6:36 AM. Helped by DARREL PHEE.

Referred to Napleton by Consumer Reports car buying service, when we found the Mazda3 we wanted online. Visited w my wife for test drive. They pushed us on financing and not taking the car to our mechanic for an inspection. Said it was certified, 100+ point inspection, guaranteed perfect. Our mechanic said it needed new filters, wiper blades, and trans fluid. All not covered under bumper to bumper warrantee. However, Salesman Darrel Phee seemed like a nice kid, and he got us the price and terms we wanted. Closed the deal, ordered the check from my bank, were on our way to the dealership to sign the papers and drive away with the vehicle. I get a voicemail a few miles from the dealership that his manager had just sold the car. Darrel had shook my hand 24 hours earlier, said we had a deal, never asked for a deposit to hold the car, and BAM! no warning, it was gone. My wife insisted on stopping in for an explanation, and we didn't even get an apology. They reinforce all the worst stereotypes of car salesmen.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Less then one day bad transmission

By Ej on 5/18/2015 at 10:16 PM.

As big dealer they don't take responsibility , I bought a SUV (2007 Yukon XL) last weekend explain the sales person I'll flight and drive back to Houston Tx Ask for truck condition to drive 16 hours they said no problem when I got there they were cleaning The truck I asked to start the truck , and after sign papers , I drove couple hours and lose reverse in the Truck and there answer was I checked it and just don't use reverse , drive 8 hours more lose the transmission close to Prescott Arkansas where I found a mechanic who told me the people who sold the truck they new about it because had 2/4 Over flood with transmission fluid and after towing the truck to Houston tx spend a week to fix the truck and wait for they're answer I'm sorry but the vehicle is as-is and shown. Anything that occurs to the vehicle after sale is responsibility of the purchaser , be carefully with sales and dealership may sure check the truck/car before signing.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fran Napleton would be ashamed

By Dan on 4/12/2015 at 6:16 PM. Helped by Skylar Davis, Charles Weck, "Master Mechanic" Davis, service manager.

Deceitful and borderline criminal...sales and service. Intentionally abused my car on a test drive doing damage. The service manager gave their "Master Mechanic" Davis the green light to take me for a drive in my Miata for a wild ride around the block. The car had just 500 miles on the odometer at the time. Davis red-lined the tach and was shifting without using the clutch. Seemed to intentionally be hitting potholes. I sent subsequent e-mails to the salesman who sold me the car asking for some kind of remediation but only got stone-walled for months. Turned out the salesman is the mechanic's son. Finally got thru to the owner/manager Weck. His response was he would have me arrested if I ever set foot in the dealership again. This is how they dealt with a 71 year old man. No respect.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible services and liars

By Barbara on 4/4/2015 at 9:06 PM. Helped by Kate Wedzik, Rocco Mininni.

We traveled 40 minutes to come to this dealership because we found a used 2014 Mazda6 with low miles on it. Kate was our saleslady and she was great. She explained to us the features of the car and that with how huge the rebates are on the 2015 Mazda6 that it is really worth getting it. We were in the process of buying the new Mazda6, when everything went straight downhill in finance with Rocco. Beware: Rocco is a crook, a liar, as well as bad tempered. He’s saying that in order to have a 3.9% you have to buy a warranty and if I don’t want the warranty then I will be at 6.9% LIES!! He was trying to make money on us not only on the APR but also on the warranty. I asked to see mine and my dad’s credit reports and scores and he proceeded to pull lies out of his butt saying “under this and this act I cannot show you it or I will loose my job”. Another LIE! I knew he was trying to rip us off. He was constantly rushing us to sign all the paper work in his office as soon as possible. He got aggravated when I asked him to explain stuff. He either explained it on the quicks did not want to repeat himself or said that it is common sense. Last time I checked you’re supposed to be nice to the customers. I wanted Kate to come into the office. He had a huge problem with that and when he finally went to get her, he was yelling at her. I walked out of the office a few times on the phone and he went on to yelling that there’s two customers after me and to hang up so we can finish this. Very unacceptable! I walked back in and told him everything he is saying is complete lie because I contacted one of my friends who is also in sales and finance. The look on his face was complete shock and he immediately began shaking. Also, he was bribing us “If you give us a good survey, then we will buy you weather tech mats for your car”. He needs to learn some ethics ASAP. He was extremely unprofessional and very rude. He treated us badly. WORST experience ever! I would never think about coming back here and I would not recommend this dealership to anyone unless you want Rocco to rip you off!!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lied to my face

By riv3rflood on 3/31/2015 at 3:09 AM. Helped by Rene Quinones.

I had talked with the dealer and had agreed upon a price. On more than one occasion, I came to this establishment and had a very agreeable price. Set on a price and very sure that I was going to get what was agreed upon, I came to the dealership with full expectations. The expectations were shattered as the price they gave was 2,000 from the agreed upon price. An offer should not even be made if that offer cannot even be met with even a 50 foot pole. Not only that, with each time, I had said I know the vehicle through and through, do not wish to go through the same experience over and over again but the dealer would not start agreeing on a deal until we had repeatedly seen the car. Me as well as my friend have had a very bad experience. My personal experience was with the dealer Rene and I do not recommend buying a car from Schaumburg Napleton Mazda. Also, I was bribed with free floor mats and stuff if I were to write full mark reviews.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SHAME ON YOU Mr NAPLETON!

By anavenegas on 2/17/2015 at 5:50 PM. Helped by NEVER GOT A NAME, FINANCE MANAGER.

Went there last night to return a leased vehicle after being told by Mazda financial and one of employees there at the dealership that was no need to set up anything as long as I am there before 9PM. I got there around 8:15 PM and as soon as I came in everyone look the other way so after a few minutes I talked to the finance manager (never got a name) who told me that he did not know I was bringing the lease return in order to do that I will have to be there before 5PM and they do not take lease returns after 5PM( I purchased the lease there and was planning to buy a 2015 CX5) however we never got to that point because I felt like they wanted me to leave . I also have to mention that we have the same problem when we first went there 40 months ago, first time we got there around 8:30 ready to buy but the salesperson told us that the manager wanted us to come back the next day because the store closes at 9PM!(first time I hear this from a car dealership) .Due to the hours we work and timing we were not available to make the purchase until the following week. These people are very rude and unprofessional. From there we went to Rohrman Ford few blocks away and they were very happy to sell us a new Ford Escape. We left Rohrman at 10:35 PM and there was 3 more people still buying cars when we left. For your info next time you have a lease return just call Mazda Financial and they will go to you and pick up the vehicle. SHAME ON YOU NAPLETON!!!!!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

cannot believe this place still in business

By ozz on 2/17/2015 at 3:55 AM. Helped by don't even remember.

From the first time we went there until the last Today the worst experience ever buying a car, salespeople have no knowledge of vehicles while trying to pretending they do,managers rude and unprofetional, our sales manager was smoking outside the office right next to the side door for about 15 minutes while we were inside waiting for him. Stay away from this please. CANT BELUEVE THIS IS A NAPLETON DEALERSHIP, SHAME ON YOU!

I would not recommend this dealer.