Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By Vantabos on 8/17/2019 at 10:46 PM.

Joe was awesome and very easy to do business with! He took his time and explained everything very well. I am so happy that I came in today I will be recommending all my friends and family to JOE! Thank you for being so personable 🙌🏾😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Tanya on 8/13/2019 at 12:38 AM.

This is my 2nd vehicle from Napleton Valley Hyundai. Joe Williams is a great salesman and I got a great deal. The service was quick and I'll continue to do business with Napleton Valley Hyundai in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great sell personnels.

By Val149 on 8/11/2019 at 10:35 PM.

Professional sell personnels. We came in to sell. Ended up leasing. Friendly environment. Left satisfied with my purchase. Joe Williams went above and beyond. He was so patient with me. We appreciate all that he did. Will recommend him and this dealership to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great To Do Business With

By Tlsebby on 8/8/2019 at 9:43 PM.

Nizar Assria is our salesman. He is knowledgable about the Hyundai products and he listens to the customer. We had a very good experience shopping for and purchasing our new Tucson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Rashad1428 on 8/8/2019 at 1:02 AM.

When my brother and I went there we thought that we weren’t going to get a deal let alone a decent car. But we walked away with so much more and a brand new car to top it off. We had wonderful customer service and everyone explained all the details about the new car we received. They worked with us with our credit and valued our time there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great cutomer service

By artg12343 on 8/7/2019 at 2:28 PM.

Joe Williams was very easy to work with. He explained in great detail everything we needed to know and took us for a test drive after the sale to make sure we understood and could use all car's features. The sale experience itself was very simple and easy. Joe made us feel at home. If you are looking for an honest Huinday car salesman, who will have your interests in mind, I would recommend Joe Williams as a great example of that - you can't go wrong with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent throughout

By zoellerlarry on 8/6/2019 at 1:08 PM.

Both the person who handled the financial transaction as well as Nazar, my salesperson were helpful, efficient and friendly. One of the easiest car purchases I have ever made.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very impressive

By Gottwo3 on 8/4/2019 at 6:21 PM.

We originally went to buy my wife a car.Not only did they give her a good deal better than what she expected,l was also able to get the type of car l had wanted for a long time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Patient and Friendly

By Jackie O. on 8/1/2019 at 3:51 PM.

Went looking for a daily car and Goran, the salesman was very patient and helpful with us. Initially, I was going to leave without a car but Goran went above and beyond to make sure we got the car that we wanted along with with the best deal. Friendly staff

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Given a running around

By Au on 8/3/2019 at 10:05 PM. Helped by Kissy Freeman.

I had a good experience with the sales guy Alex. My problem started with the finance dept lady Kissy. She tried to sell me an extended warranty which I definitively refused. She added it to the pile of the paperwork for my signature which I mistakenly signed. On getting home I checked my paperwork and found the mistake. When I went back the next day for her to cancel the policy, she was rude and disrespectful. I made several phone calls and I have taken another trip to the dealership to see the GM but the problem is still not resolved for more than 1 month now.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Pleasantly Unexpected

By NRO on 8/2/2019 at 10:19 PM. Helped by Kissy?.

Ryan was Awesome! It started off shaky when I arrived because I felt I was lied to over the phone regarding financing used non-Hyundai vehicles. Ryan reassured me that everything would be just fine. It also helped that he was the one that took that car in so he knew a lot about it & the previous owner. He was knowledgeable, patient & sincere. The financing part was a breeze too! Kissy (i pray I’m spelling that right) was amazingly thorough & fast.So far we are very happy with the purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Carguy555000 on 7/30/2019 at 12:35 AM.

Nizar was great to work with! We knew to get the car we wanted we were going to need a phenomenal deal and Nizar came through for us. We even had a deposit down for another car at a different dealership but the follow up call convinced us to cancel the deposit and buy a Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience, EVER!!

By Princessmel711 on 7/28/2019 at 1:53 AM.

Joe was professional, patient and friendly! He made my experience pain-free! I felt right at home! Not only did he explain everything, he asked me what I liked, brought the car to me to test drive, made sure I knew the features and even programmed my phone's bluetooth. It didn't stop there, he even helped me transfer my personal items to my new car! I've purchased many cars in my lifetime and this was, hands down, the best experience; EVER! I highly recommend Joe as well as the entire Napleton Dealership to any and everyone looking to purchase a vehicle! I am so happy! 🤩

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Fantastic Service

By Nichole Humphrey on 7/27/2019 at 3:03 PM.

Joe Williams is a great sales associate. He was friendly, knowledgeable about the vehicles and went above and beyond to ensure he found a vehicle that not only met my needs but something I was super excited about driving. He even followed up with me several days later just to check in and see if I had questions or concerns. Overall, I received fantastic customer service. Thanks Joe!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!!

By Melissa98 on 7/27/2019 at 12:31 AM.

Victor N. Made sure I had the best experience while purchasing my car. He showed me a lot of options and helped me get the best deal I could. I will for sure return with him to purchase another car soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By restojj99 on 7/26/2019 at 10:45 PM.

This is our second car within a year that we bought and we love this dealer. They are very customer friendly and willing to work with you. Goran is awesome and so is AL from finance department! Would recommend this place to everyone I know that is looking for a car.yo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good guys, well knowledgeable. Customer for life!

By Smud93 on 7/26/2019 at 7:31 PM. Helped by Moustafa.

Ryan H. Did a stellar job making sure my new car purchase not only went smoothly, but that I was getting what I wanted. He didnt hesitate to show me several cars, test drive, and explained all the feats. Each option had to offer. I know he repeated himself several times as I'm forgetful and not once did I feel like he was annoyed or irritated. Highly professional with a great additude!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Service

By Terri1108 on 7/26/2019 at 4:15 PM.

Couldn’t be happier with the sales guy I work with. Just bought my second car from him and will continue to go back when I am in the mood for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Kgonz2213 on 7/25/2019 at 9:19 PM.

We stopped into Napleton’s to look at the palisade. This was our last stop as we visited 2 other Hyundai dealers closer to home. The other dealership wouldn’t even let us test drive the vehicle until we could guarantee we were serious and ready to buy that exact day. When we walked in Brian greeted us and and even though he was waiting for an appointment to come in he gave us his full attention. He let us drive the vehicle and never once made us feel pressured. He helped me purchase the car I really wanted at the price I wanted all with a smile on his face. My only regret is that this wasn’t the first stop on our search! I will highly recommend Brian and Napleton’s to friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Langland12 on 7/24/2019 at 8:51 PM.

Brian was great to work with. Friendly, knowledgeable, and patient. He made sure he showed me all the new features of the car and was just great to work with. I highly recommend Napleton and Brian

I would recommend this dealer.