Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
5  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car dealer and friend who takes great care of you

By Janice on 10/13/2018 at 1:41 PM.

Orlando Reyes not only provided me with the best car and best price, but he also treated me as a good friend. With his experience and his sense for his customer´s needs and wishes, I felt in best hands at all times. Orlando stands out with his professional and caring attitude. Even after buying the car, I could and I can always rely on his help, support, and advice. I highly recommend him to everyone and I am incredibly thankful for everything he did for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeff,Nelson Abi:

By Jetta on 10/3/2018 at 3:25 AM.

From the beginning To the end of the purchase I was very well pleased by Jeff,Nelson and Abi.this great team of professionals took the time to make this experience very outstanding

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car experience

By andrewgti17 on 9/29/2018 at 6:11 PM. Helped by Yogi.

Jeff and Yogi made this purchasing experience amazing. The customer service exceeded our expectations beyond belief. The dealership as a whole is very friendly and welcoming. I highly recommend new or used car buyers to shop at Napleton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

New Atlas!

By Nunyaw on 9/23/2018 at 8:04 PM.

Friendly service and an awesome new car! We had been looking at several mid sized SUVs with a 3rd Row. One we drove the Atlas, we knew this was it. Plus, we’re a VW family already! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They kept their promise

By Phylly on 9/20/2018 at 12:50 PM. Helped by Yogi.

I had just been told that I needed 1,300 hundred dollars of repairs on my matrix. I made an appt. At firestone for 7 a.m. the next morning. As I fixed lunch I was half paying attention to the TV. A Napleton ad came on. I thought, what the heck, maybe I'll go down before work. I'm glad I did. They put me in a 2019 Jetta. The color is muy caliente! Habanero- orangish red. Tajay, my salesman, is new to the game with a bright future in sales. Although he is young he's very polished and sincere. His mentor, Jeff, is old school and quite knowledgeable. They complemented each other well. I have more room, better gas mileage, a huge trunk and a plethora of safety features I've never had before. I will miss Bessie, but sometimes you just have to let go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer care.

By Princess on 9/18/2018 at 9:47 PM.

I was well taken care of at this facility. The management was very courteous and made it seem so easy. A truly great customer service. I had a great time.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Made it happen

By JeepTim on 9/16/2018 at 6:14 PM.

I went to purchase a 2007 Jeep Wrangler. When in the purchase inspection, the mechanics found corrosion on the brakes, shocks, and axles. For safety they recommended to not purchase. Made it happen in my payment range with a 2015!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customer

By Debbrimrdh@yahoo.com on 9/13/2018 at 9:42 PM. Helped by Brad in financing.

Sales rep. Jeff Eller learned my vehicle interest/needs and delivered. Very organized and professional. Best experience buying a vehicle I have ever had. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr Orlando Reyes is AWESOME!!!

By Lcruzmendez82 on 9/13/2018 at 3:09 PM.

Orlando received me and my wife and treated us like family. He was very patient and let us test drive 3 different vehicles. At no time I felt pressured to purchase a vehicle. He showed us the products in and out as well as the all the nice technolgy features VW has. I exchange my vehicle every 2-3 years and I have never been treated and educated on a vehicle better than this time with Orlando. If you are looking to buy a vehicle, contact Orlando for a great buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly Exceptional experience from Nelson Mateo

By Meggiepie on 9/12/2018 at 9:08 PM.

I came in and Nelson greeted me with a warm welcome and provided a great and smooth experience from beginning to end! I would recommend him to anyone! come see Nelson Mateo at Napleton Volkswagen of Orlando! I love my Tiguan R-Line!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Dreazlove on 9/12/2018 at 9:55 PM.

I use to have a 2014 Passat After seeing the 2018 I fell inlove! Napleton Volkswagen of Orlando staff are the best! I’ll definitely be back to buy another car.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very well taken care of. Staff friendly and helpful.

By Vazquezroyalty on 5/1/2018 at 4:34 PM. Helped by Thomas.

Traveled an hour and a half to make a deal. The staff at Napleton made sure my wife and I got the best deal. Very pleased with the outcome and look forward to dealing with them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Niyi Okunlola

By levigorman on 4/21/2018 at 6:54 PM.

I was completely taken care of by Niyi and all the staff. Great personality, pleasant experience, good atmosphere. I would recommend to all my friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent service from niyi okunlola!

By lsantiago14 on 4/6/2018 at 5:41 PM. Helped by niyi okunlola.

Niyi okunlola was an excellent person to deal with! Great personality and over all good individual! Will recommend any one speck with him for there next car purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Cars with the Best Service!

By Vegpuello on 4/4/2018 at 1:14 AM.

This is my second time buying a car at Napleton, no complains about them excellent vehicles and the team that has helped me twice is great Tito, Brad and Blake always nailed it 100% recommended both cars and service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly pleased with the service provided.

By Izzy Hernandez on 3/9/2018 at 10:05 PM. Helped by Alex Oliveras.

Alex Oliveras and Ian Riding the Sales Manager are phenomenal. Go buy a car from them!They will take care of you and make you feel like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Rosandre Barrett on 3/7/2018 at 5:09 PM. Helped by Alejandro.

Alejandro took care of me.. and it was a good deal I would recommend people to come and do business with alejandro he a friendly person

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent No Hassle Process

By bobgio on 3/2/2018 at 5:51 PM.

I enjoyed working with the team at Napleton to procure a new vehicle (Used Audi). They were friendly, made it easy and processed everything real quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 VW Tiguan

By Joe on 2/27/2018 at 2:05 AM. Helped by Kyle Byram.

Had went to David Maus VW winter park first and felt like was getting screwed around. Came here and our sales person was “Kyle B” and sales manager was “Ian” they were amazing and straight forward and found out David Maus never even submitted a credit check or contacted VW and expected us to pay $700 a month. But here at napleton “Ian” contacted VW made our trade in and a drastically cheaper monthly payment were we were happy. Kyle was such an amazing sales guy and very family oriented as we brought a 6yr old and while we did paperwork and everything else he kept him entertained, “Kyle for the babysitter of the year award” Hands down recommend this dealership!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

GTI purchase

By Rorykvar on 2/24/2018 at 10:07 PM.

Tom is extremely knowledgeable and patient. The used car purchase experience was awesome at Napleton VW with Tom’s assistance. I will recommend Napleton VW to anyone looking to purchase a quality car.

I would recommend this dealer.