Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.2  
Price
4.3  
Quality of Work
4.4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service center

By Charles1002 on 10/20/2017 at 3:37 PM.

I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issue happens almost daily at random times. I even video recorded several of the incidents. The video showed me driving with the e-brake down and the car in drive and the park warming notification light and sound going off as I drove. The mechanics could not duplicate the issue while the car was in their service. So the issue was not fixed. I was charged $70 for the diagnosis test. I do not agree that should have been charged this fee as my car is under warranty and I have video evidence of the issue. So I am out $70 and I am still having the same issue. Not sure what good warranty is with VW.

I would not recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
5   Overall Experience
3   Price
1   Quality of Work

Quote from GM Ian Riding, "We get sued all the time."

By patches520 on 10/19/2017 at 12:46 AM. Helped by Tito.

My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands aren't tied by higher Manage which can make your good experience into your worse nightmare. I bought my car 1 year ago and they still haven't made good on their promises and it isn't because Tito didn't try but was blocked.every time he tried. Jeffrey and Tito wonderful but I am so sorry to say DO NOT BUY FROM THIS COMPANY OR AT LEAST THIS LOCATION THE ORLANDO L;OCATION.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Squid on 10/14/2017 at 10:00 PM. Helped by Dakota Welbourn.

Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyone in the market for a VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Johanna27 on 10/14/2017 at 9:59 PM. Helped by Dakota Wellbourn.

I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic place!

By Cthrailk12 on 9/23/2017 at 3:03 AM. Helped by Dakota welbourn.

This location is by far the best VW dealer I have been to. The staff is kind and helpful, and the salesman I had was awesome! Dakota had extensive knowledge of the vehicle I was interested in, answered all my questions and then some! He was professional and honest, one of the best salesmen I've ever spoken to! They take their time and make sure you're getting the best car for your needs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE!

By Vwfan3000 on 9/23/2017 at 2:13 AM. Helped by Dakota Welbourn.

Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and went very quickly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Stellar customer service!

By Passatlover13 on 9/23/2017 at 2:29 AM. Helped by Dakota.

I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expectations! Dakota knows what he's doing and is in the business to do right by the customer and he does that and more! 10/10 would recommend this dealership all day long!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer

By ChrisDruschel on 9/1/2017 at 1:06 PM.

My Wife and i were looking to upgrade our Jetta to an SUV so we went to napleton to take a look. We worked with Jeff and found a brand new tiguan SEL... it was perfect. it was a busy sunday so it took a bit longer than we would liek and there was some back and forth to get the deal finalized. but this is standard i have bought several cars and this is typicall, so it wasnt anything un expected. JEff and the manager i believe Ian handled the situation well and got us through it... we left with a great 2018 Tiguan SEL... happy wife ... happy life. Thanks Jeff and the Napleton Team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My experience at Napletons Volkswagen

By Volkswagen on 8/10/2017 at 2:06 PM.

My husband and I went to purchased a car 10 days ago ..Our experience was amazing we have the most talented and friendly salesman Bradly. We just want to say many thanks to Bradly for his hard work and dedication .So ...to all the people out there if you're planning to buy a car please go and see Bradly I truly recommend him .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the Best Dealerships I have ever done Buisiness with!

By customer on 8/4/2017 at 9:37 PM. Helped by Chris Leone.

This place was amazing!!! I was a Sales Manager for a Dealership up in NY for 12yrs and this place was professional and all the staff was extremely nice. If you are in need of a Vehicle please get ahold of these guys at Napleton... Ask for John!!!!!

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
5   Friendliness
1   Overall Experience
2   Price
5   Quality of Work

Wasting time with spam & they tried to sell me everything

By caselorance on 7/29/2017 at 1:40 PM.

The service was great, they were very courteous in person. However, now that I've had the oil change, I've been reentered for a barrage of email and snail mail so that I can't forget this place exists. I've already repeatedly opted out of Sirius XM calls, emails and letters. When I called Sirius XM, just out of curiosity, we confirmed my suspicion that I'm not even capable of having satellite radio, yet they still procede to send me ads, and it is because Napleton clearly sends your information in to them when you have a checkup, just as a reminder. I had already adressed this once, VW has some kind of partnership for kickbacks for enrollments, and Sirius XM then proceeds to do all manner of tomfoolery with you credit card information according to consumer reports. I also get plenty of advertisements from Napleton VW, suggesting I go to places like Miami to get my service checkup... this is such a waste of time, and it's just a nuisance that I don't have time to put up with. I called them recently about the Sirius XM, they said, 'we're so sorry, this never happens, we'll get that taken care of right away...' and I just received this letter about my next oil change. I specifically requested not to be advertised to during the service, I said, 'DO NOT CONTACT ME I WILL CONTACT YOU IF I NEED ANYTHING, AND DO NOT SHARE MY INFORMATION'. I said that to avoid this very situation. They apparently don't have that capability, as the bot in the back is programmed to use my information as they will. I want to stress that this review is not the fault, nor a reflection of the employess I dealt with, but I'm pretty sure that any negative reviews reflect directlly on them, so they ask you to kindly review them and blah, blah.. they were great, but your policies are abhorent and I want nothing to do with you from here on. Hopefully this will get your attention!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great sales man with a complicated financial department

By Fernan1325 on 7/13/2017 at 1:17 AM. Helped by Nelson Mateo (Sales).

Nelson was a great sales guy, he did everything possible to make this a great car buying experience. There were some bumps in the financial department but it was overall a good journey. Highly recommend!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Very accommodating people

By Wheely on 5/22/2017 at 5:19 PM. Helped by james barker.

Very accommodating people .Took the car in. Did what was needed. Cleaned it and gave it back. All on time and as agreed. J Barker, the tech and the livery person all performed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the trip

By McCallum's on 5/21/2017 at 3:26 AM.

Well worth traveling from Tampa to Orlando. Staff is amazing price was awesome. Best car purchase experience we have ever had. Would definitely make another purchase here.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

CONARTISTS DONT GO

By Anonymous on 5/15/2017 at 4:58 PM. Helped by Troy de man.

These people are THE worst dealership I have ever had to deal with. I had gone there one two separate occasions with two different parties and both times we stormed out of there in utter disbelief at how unprofessional these people are. The finance manager is a complete fake, xxxxxxxxxxx, all they want to do is rip you off and if they can't then they don't make the deal happen. Please don't go here, there's so many other dealerships to go to. SKIP THIS ONE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly, knowledgeable Sales

By Sarah Jane on 5/13/2017 at 9:51 PM.

Thank you to Tom S. for taking extra time and finding me the perfect car. I love my tornado red beetle! Tom listened to me and found the perfect match. I couldn't be happier with my decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great all around!

By Pkitch on 5/7/2017 at 3:32 PM.

Great all around, great choice, no hassle or pressure, we felt very comfortable here. Special mention to Ian and Raphael, could. It have been more courteous, friendly and were fun to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a beetle from jeff eller and it was my best experie

By Bev123 on 5/7/2017 at 3:22 PM.

Jeff eller was the most professional and courteous salesman. I will go back every time to napletin Volkswagen just to deal with him I actually enjoyed my time there!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pretty awesome!

By Mary on 5/6/2017 at 9:32 PM.

John was great with listening to what I was looking for and helped me get exactly what I wanted! Great salemen! I would definitely go again for my next car there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Napletons VW of Orlando

By ajewel7 on 4/8/2017 at 1:11 PM.

My experience at Napletons VW was amazing. Ian smoothed the process out for me, and John was the nicest salesman I've ever met. I will definitely be doing business with Napleton in the future!

I would recommend this dealer.