Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
5  
Overall Experience
4  
Price
4.3  
Quality of Work
3.7  

Dealer Reviews

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Overall Rating

2.8  

3   Customer Service
5   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Nice Folks. Lousy Car.

By Frogbritches on 3/19/2019 at 11:05 AM. Helped by Various.

Be careful. I bought a 2010 VW GTI from these folks in October. The vehicle began having oil leak issues within three weeks. I gave them an opportunity to fix the car and paid them several thousand more dollars to do so. Within a month or so it was leaking oil again. They repaired the car again in January (at no cost to me), but it’s now March and leaking oil again. I wish they had simply refunded my money as I initially requested and as I requested after the initial repair failed. They are nice folks who made an attempt to correct the problem, but ultimately they sold a poor product and were unable to correct the problem. It’s been a nightmare purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never Pressured in the Sales Process

By Montero06 on 8/27/2018 at 12:34 AM. Helped by Brent and Rachel.

This has been the best experience I have ever had in buying a car. Brent was relaxed and never tried to “sell” me the car. He was patient and never made me feel inferior when I was unsure. The 2006 Mitsubishi Montero I bought was everything I expected and I have no regrets. He kept his promises and that is exceptional in today’s market. I would definitely recommend this dealer to anyone looking for a great car. The staff are professional with a genuine and friendly service making you feel you are important. It was a pleasure and delight doing business. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommended

By Eric W. on 8/3/2018 at 10:39 PM. Helped by Brent.

Great experience. Brent made the process of buying a car simple with no pressure like you would get from another dealer. I highly recommend National Auto Warehouse for anyone looking to purchase a quality used car.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Unprofessional and Difficult to Contact

By DASeals2015 on 2/23/2016 at 8:13 PM. Helped by Brent, two others whose names I don't recall.

While the folks at National Auto Warehouse stayed late and found avenues that made it possible for us to purchase the vehicle we had gone there to look at, the salesmen were unprofessional and did not seem confident in their own knowledge about the vehicle. They were not unfriendly or rude by any means, but they were not exceptionally friendly either. Furthermore, just days after purchasing the vehicle, we noticed a loud sticking/skidding noise that occurred when we turned the steering wheel. While we were in contact with the dealership to set an appointment to view the vehicle and talk about a trade-in, they were very easy to get hold of and quick to return our calls. However, once we drove the car off the lot and subsequently had the steering issue that was covered by the limited 10-day warranty, the dealership was very difficult to get hold of to set an appointment. National Auto Warehouse did replace the parts that were causing the noise, but not in a timely fashion.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Knowingly sales vehicles with major problems/defects

By lemons on 10/29/2015 at 2:37 PM. Helped by Brent.

My son purchased a used Pathfinder from this dealership. During the purchase there was no problem getting in touch with the salesman. After the sale within the 10 day warranty the oil gauge went out. He tried several times calling the salesman who would not return his calls, TO finally get in touch with him I had to call and leave my name (first name only) and number amazingly he called me back within the hour. My son had had this car for 7 months and it has been in the shop for major work more than the months he has had it. My son found the first time he it broke down that is the car had been hit at a high rate of speed and whoever repaired the engine and components did a "quick fix" and from there the problems began. He has been stranded on the side of the road numerous times with a car he is still making payments on. He has tried numerous times to call the company and will never get a return call. He did call and by change the salesman answered the phone when he was stranded on the side of the road 3 breakdowns ago and told him what was going on, what he had found out about the vehicle being wrecked and how many times he had to have it repaired with the salesman's response being "what do you want me to do". Things just continue to go wrong with this car, all which are engine related and are very expensive to repair. Currrently the car is sitting on the side of the highway waiting to be hauled for repair while this months payment is due, when he paid last months payment the car was in for repairs for 4 days again after having to be hauled for repair. My son has called numerous times regarding this breakdown, he has been hung up on-only to call right back and the closing voice mail pick up. He has left several voicemails for the salesman and has left messages with someone who answered the company phone with no return calls. DO NOT BUY FROM THIS COMPANY. THEY ARE NOT AN HONEST COMPANY THAT SOMEONE CAN TRUST TO BE HONEST AND PROVIDE QUALITY CUSTOMER SERVICE. DEFINITELY DO NOT PLAN TO GET THE SALESMAN TO RESPOND TO ANY CALLS ONCE YOU DRIVE A PURCHASED CAR OFF THAT LOT. THAT WITHIN ITSELF TELLS ME THAT HE IS AWARE THE TYPE OF VEHICLE HE JUST SOLD YOU.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase and regular service

By Will H Knoxville on 12/3/2014 at 11:07 PM. Helped by Michael, Brent, Jackie, Don.

Awesome service before and during sale, taken it back for regular service and same respect and craftsmanship. I would recommend this dealership to purchase or service any car or truck

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Hail damaged unit

By Porschefreak on 8/26/2014 at 1:18 AM. Helped by John.

Sell auction cars, hail damaged unit, asked for help with no assistance provided. They fight negative reviews on eBay to hide there unethical practices. Buyer beware!!!!!!

I would not recommend this dealer.

Overall Rating

3.0  

1   Customer Service
5   Friendliness
3   Overall Experience
5   Price
1   Quality of Work

They don't take care of their cars! Got a VW from...

By Zac4444 on 6/15/2013 at 3:14 AM. Helped by Brian.

They don't take care of their cars! Got a VW from them. They clearly have mostly VW inventory so they must specialize in VW's, right? Not so. My car had a service sticker for an oil change in about 5,000 miles. I decided to change it before that, good thing. The oil filter has never been changed, it was hard as a rock and there was sludge in the oil filter housing. HOW CAN YOU CHANGE OIL WITHOUT CHANGING THE FILTER? The oil filter has never been changed! How can you miss that on a $70,000 car? I bought it with a cracked timing belt (cost $2,000 to replace), with many other problems. Things missing, 0 maintenance history, and so on. Get it together! Go somewhere else! Like Harper VW and get a certified pre-owned, it's worth the cost. I only gave a minor 1-star rating just because the I like the car and they we're willing to get the deal done.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I purchased a 2009 Volkswagen Jetta from National Auto...

By wthomasgolden on 4/5/2013 at 2:49 PM. Helped by Brent.

I purchased a 2009 Volkswagen Jetta from National Auto Warehouse for my handicapped son in December 2012. Was told the car was in perfect condition and everything worked just like new. Was told that they could ship the car to me in Hot Springs Arkansas through their shipper for less than I could have it shipped myself. Was given an estimate of $600 and told that if it was less, the excess would be refunded to me. When the auto arrived the Satellite radio did not work. Brent Lesmerises told me to take it to the Volkswagen dealership and have it diagnosed. Brent sent me another radio for the car and promised to pay for the installation and repairs. When I submitted the receipts of approx $200 plus the $100 excess I paid for shipping, National Auto Warehouse cut off all communications with me and refused to reimburse me for the expenses. Very unprofessional and not a great way to treat their customers. It is really a shame to cheat customers out of nickles and dimes when you pay over $13,000 for an automobile. Their warranty is bogus unless you live in driving distance of Knoxville Tennessee. Buyers beware!!!

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Stereotypical sleazy car salesman. Bought a car from here...

By Kbeatty1 on 8/6/2012 at 4:39 PM. Helped by Brent.

Stereotypical sleazy car salesman. Bought a car from here and had the check engine light come on the day after purchase. Took it back to them only to have them ask for 300$ in repairs. Ended up putting over 2000$ into the car within 3 months of purchase. I am absolutely disappointed in Brent and his brother and will never return to national auto warehouse for another vehicle or service. I wouldn't trust that they would do a thorough job with the worthless inspection they do on their used cars. Worst experience with a car dealership in my life.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a Chrysler Concorde from National Auto...

By PAPARKER on 5/27/2011 at 9:12 PM. Helped by Don L..

I purchased a Chrysler Concorde from National Auto Warehouse. The staff was very friendly and knew the answers to my questions concerning the car. They were not pushy like other car dealerships. The car was in excellent condition. I am extremely satisfied with my purchase and the care that I received from this company.

I would recommend this dealer.