Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Low Pressure Buying Experience

By Pat McCormick on 4/19/2017 at 1:44 AM. Helped by Kris Klingle.

I appreciated my sales consultant's follow-up without being pushy. Kris was warm and down-to-Earth. I did not feel like a number or simply a "sale."

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership experience ever.

By Richard28451 on 12/22/2016 at 5:13 PM.

My salesperson, Chris, was excellent. Very attentive and detailed. Listened to me and paid attention. This is my second purchase from National and could not be more satisfied with the dealership in whole.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stupid games, straightforward business!

By Blubaru2 on 10/21/2016 at 11:42 PM.

I hate wasting time going back and forth between the salesperson and the manager. This is our second purchase at National, and both have been a pleasure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My second purchase at this dealership.

By It's himself on 8/19/2016 at 6:42 PM. Helped by Jackson Bean.

Jackson and Chris were both great. The whole experience was very pleasant. My wife got exactly what she wanted and loves the vehicle. Chris's assistance got us the exact model to suit our lifestyle. We had initially been interested in another model. This is the second time I have purchased a vehicle from this dealership. I like Subaru, this being the third I have owned. I had a Subaru when I lived in Japan in the mid 1980s and Traded in my 2010 outback for this model.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant change

By Legacyfan on 6/29/2016 at 12:19 PM.

Our experience with Chris at National Subaru was quite a pleasant change from our previous dealings with a local Subaru dealer. Chris did not rush us into making a decision and was willing to get the keys to numerous vehicles so that I could compare each of them in order to make a final decision. He was pleasant and knowledgeable regarding the features of all vehicles I looked at. I originally decided on an Impreza and when I arrived at the dealership to pick it up, Chris had the paperwork and vehicle ready to go....until I saw the blue Legacy that just arrived at the dealer. Chris showed me the Legacy, I drove it and decided that was the car for me. Without hesitation, Chris re-did all the paperwork for the Legacy and it was ready to go shortly after my arrival.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Visit to Purchase of a Lease Vehicle for Daughter

By Tbyrd on 6/15/2016 at 2:27 PM.

Initially, I inquired online about a lease offer at National Volkswagen Subaru. The online salesman made contact and assigned us to Chris Zinicola. After a few texts with Chris, my family and I met with him the following morning. After showing us several cars and explaining different options, my daughter and I leased a 2016 Jetta from him that afternoon. The process went smoothly and the car is now sitting in our driveway. Overall, it was a great experience, especially for my daughter since it was her first car purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Two very satisfied customers.

By Dave/Eileen on 5/9/2016 at 7:31 PM.

After a somewhat disappointing start (both cars I reviewed on the website had been sold) we met with Chris who showed us another Forester. We test drove and Chris provided a narrative which explained the many features while making us feel comfortable. He answered our questions and was most helpful in finding a car not on premises. We noticed his follow-through during the process when unfortunately, the original car we chose was hail damaged on delivery. He apologized (as if it was his fault) and started a new search which took a short delay while finding a better equipped one at the same price. We couldn't be more pleased with his service to us. He is a shining reflection on your dealership. We will recommend National Subaru and Chris to our friends. It was an effortless, stress free experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By roadtar on 4/30/2016 at 4:46 PM.

Our car buying experience at National was a very pleasant one, thanks to Rusty Butler, He was polite, knowledgeable and a perfect gentleman.. We came in at 3:00 on Wed to test drive a Forester. Never expected to be driving it home at 5:30, but thanks to an efficient Pete Brennan, we did!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was very courteous and helpful.

By Jeff Fullelr on 4/19/2016 at 7:28 PM. Helped by Bill.

Chris is a great salesman. He answered all of our questions and was very helpful along with everyone else that we dealt with. Bill in the finance office was also very helpful. I always enjoy dealing with this dealership and will continue buying vehicles from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied repeat customer!

By Forester16 on 1/20/2016 at 11:20 PM.

This is the second new vehicle we have purchased from National Subaru ! They are always very friendly and helpful and willing to go above and beyond to make you a happy customer! Service dept is top notch and always ready to answer any question big or small . Sales and management are the greatest ! Will always recommend National to anyone shopping for a new vehicle ! Loving our new Forester !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a GMC ACADIA

By gmcowner on 11/18/2015 at 11:54 PM.

The salesman John Turja was awsome and his finance manager burned the midnight oil to get us into our new vehicle. The overall experience was great and we got a great used vehicle that was in our budget and perfect for our families needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

First time buyer

By Mr.Anderson on 11/6/2015 at 10:41 PM.

You always worry that you are going to be taken advantage of, ripped off, or cheated only in hopes of a salesman getting another notch on their quota. However, I had the privilege of having everything taken care of by Chris Zinicola. He was courteous, informative, and sensitive to the wants and needs I was looking for in a new car. I highly recommend asking for Chris! Great purchase from a great salesman!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Knowledgeable, Respectful, Helpful

By Sandi on 11/5/2015 at 12:48 PM.

I worked with Christ Zinicola. He listened carefully to what I said; was very knowledgeable, and courteous. I told him whatI wanted, and he responded with a very fair offer, better than other quotes I had received. Easy, straightforward, no sitting around for long periods of time wondering what is going on. The process of buying the car was very easy, and I drove it home the same day. This is a different kind of car buying experience, and one that I really appreciate. Everyone was polite, friendly, and very helpful. I am well satisfied. I plan t drive my Outback for a long time, but would come back here when the time comes.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Reviewer

By Snowtiggs on 7/4/2015 at 2:45 PM.

Staff was very nice to my children. Sales man was very knowledgeable. The staff did not complain that they had to stay late to finish the process. Thank you

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

my outback

By putbac on 6/19/2015 at 1:52 AM.

I brought my car from you because you did better than the dealer in mg we bern and you are closer for service. I didn't get all I thought I was getting but Chris worked to try to fix it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MY CrossTrek

By Diane P on 6/6/2015 at 7:50 AM.

Outstanding! Matt James is exceptional...his product knowledge and willingness to satisfy the customer goes a a long way. The facility is always neat and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience!

By Mariah on 5/18/2015 at 1:57 PM.

I had an excellent buying experience with Matt James. He worked around the things I wanted in my car and did extensive research to find the right car for me that fit in my budget. His friendliness, customer service, and constantly keeping me in the loop with everything made my buying experience very pleasing. I appreciate everything Matt did to make buying a car so simple and easy. I would recommend him to anyone I knew that was interested in getting a new car/trading in their car. I could not have asked for a better salesperson to represent Subaru.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service and overall quality experience.

By JakeS on 3/23/2015 at 3:10 PM.

The dealership was nice not run down like many in the Jacksonville area. The sales team seemed friendly and knowledgeable. They sold me on a beautiful, new, reliable car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By MarineWife2631 on 3/6/2015 at 2:09 PM. Helped by Bill.

We love Randy Brewer and may even have to drive from PA to make our next car purchase and to visit NC again. He has gone above and beyond every single time we have purchased a vehicle either for ourselves or for our son.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Fast, Easy, Fair

By Lee on 3/1/2015 at 8:35 PM. Helped by Mathew James.

I was shopping for a Subaru Outback with very specific features and trim packages. Matthew James went all out to search down the car I wanted. He was easy to work with, very knowledgeable, and shot me straight. The overall experience was great. I'd buy from Matthew again anytime! Matthew made it easy and got me what I wanted at the price point I wanted.

I would recommend this dealer.