Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.6  
Service
3.1  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great every time!

By Yasmin Henson on 7/14/2017 at 10:10 PM. Helped by Kasi, guy in service department- Chris?,Mechanics and parts department..

Every interaction I have had with this staff has been great! Everyone is always courteous and extremely helpful! Whether it was a scheduled appointment or just walking in, I'm helped within minutes and very pleased with the service! Thank you guys!!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Headaches From The Moment I Left The Lot

By Bullsguy on 1/10/2017 at 7:00 PM. Helped by Beverly Garten.

To begin, I signed a lease on a 2016 Passat back in June of 2016. Salesman was Rusty, really great guy, extremely helpful, super caring and no issues whatsoever with him. A couple of days after I had the vehicle, I noticed it was pulling aggressively to the right. I called the dealership and they promptly made me an appointment. After the car being there literally the whole day, even though my appointment was at 9am, the car was "corrected" with an alignment and I didn't have to pay for it. Cool, I was happy and satisfied. Within' a few days, I thought it felt better but I told myself it was just my mind playing tricks. Not a month later, I had to make a 14 hour drive home for a funeral and as soon as I began to get up to highway speed, the car started pulling hard to the right again, to the point that it would switch lanes within a couple of seconds after letting go of the wheel. I brushed it off, I had a funeral so I obviously that was more important at the time. I called VW when I arrived back after the returning 14 hour drive and made an appointment for my 10,000 mile service. I brought the issue up to the service counter after the work was done and said it's still pulling to the right. I was told, and I quote, "yeah, some Passats actually do that". This is my third car and I've never in my life had a car pull to the right because the car just "does that"...but I had work so I nodded in awe and left. I regret not trying to get someone to help me at the time but again, I had work. Immediately following this, I had about 40 hours of driving to do due for work. Wasn't my choice, the Marine Corps doesn't give you the option of calling off so you can fix your car. After returning from that mayhem, I brought the car back for its 20,000 mile service. I brought the issue up immediately upon arriving so they would look at it. 3.5 hours later I'm told that it is indeed pulling to the right. They tried multiple solutions, nothing corrected it and finally they did a 4 wheel alignment just like they did when I first brought it in. Lord and behold, this time it was fixed. I don't know how the first alignment didn't correct it but this one suddenly did. Makes zero sense and when comparing the corrected alignment from the first visit to this visit, it had for the most part, remained the same off by .01 on some adjustments. Nothing to make a vehicle pull hard to the right. Plus all miles put on between alignments 95% highway miles. Meaning that from the time the first alignment was done to the time I got to the dealership for my 20,000 mile service, the alignment had remained the same. Now suddenly this new alignment fixed it. Again, makes no sense if they supposedly test drove it after the first alignment and said it was corrected. The icing on the cake was when I was told I would have to pay for the new alignment out of pocket. I get it, the warranty usually only covers the first 12,000 miles for an alignment but when the first alignment clearly wasn't done to standards, that's not my fault, that's the dealerships fault. I asked to speak to whom I believe was the service manager and she was rude, acted like I had no idea what I was talking about and couldn't stop mixing up the paperwork showing the alignments from the first and the current visit. For a service manager, she may wanna get under the hood of a car so she at least knows what she's talking about. That's like taking a boat captain and putting him in charge of a restaurant's kitchen, obviously it's not going to go very well. At the end of day, I paid the total cost which was still much more than any tire shop would charge for an alignment but whatever. I tried using a service coupon from the dealership's website and was told it wouldn't work with this. The coupon was for $20 off any service over $150. I walked out of that place with $279.99 less in my bank account. So, hats off to you guys. Hopefully Corporate follows up about the issue because they are well aware of it. As for me, I'll be driving an extra 45 minutes to go to a different VW dealership from now on.

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady dealer that rushes you

By Sub Preza16 on 11/15/2016 at 7:10 PM.

Very shady dealership. I bought a brand new '16 Subaru impreza with an aftermarket sunroof. Thing is, I was never told it was aftermarket until I had problems with a USB port in center console that was not working properly. They tried to pin this on me saying I had it installed until I called Subaru of America who forced their hand into fixing it. The headliner is falling and they won't fix it under warranty because it's not OEM. Wish I known before i bought this car because I would not have bought it. They rushed me through the process and just wanted me out of there with my signature. Never buy from here, shady all over. Warranty voided before I even bought the car!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best used car buying experience in my life!

By Beth Cassidy on 11/4/2016 at 10:04 PM. Helped by Not sure which Matt helped me, so I checked both.

After an unexpected need to buy a car, I asked a good friend, Tre, to help me buy a car. Without hesitation, he said, see Pete at National VW; he will do right by you. When I went to see Pete, I met fantastic Matt and wonderful Bill who work with amazing Pete. They listened, accommodated and assisted me in purchasing a late model used VW. It was an effortless, pleasant and expedient transaction for me. My subprime credit rating was not an obstacle to a fair deal. They allowed me top dollar for my trade in. I had just come from a Ford dealership in Morehead City after a poor experience. There they informed me I would need to coerce someone to co-sign for me due to my credit status. They gave me a pittance of an allowance for my trade in. They did not offer any other solutions. This would have been my 3rd purchase from them. So much for customer appreciation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Buying Made Easy

By RuFa on 10/29/2016 at 1:53 PM.

We worked with Rusty when we were purchasing our car. He clearly understood what we wanted an accommodated our request. No pressure throughout buying experience. Often, we were getting what we wanted before we even asked for it. If you go here definitely ask for Rusty for all of your car buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Glad I got my car from this dealership

By Steven Henkle on 9/12/2016 at 1:09 AM. Helped by Shawn.

The whole experience of test driving to purchasing was excellent. Very knowledgeable and friendly sales people. I will highly recommend this dealership to future car buyers Thanks for my new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Team

By Darrell on 8/29/2016 at 2:35 PM.

This was our 5th Volkswagen purchased from National Volkswagen. We purchased a Passat as a family car a years back. I now drive a Tiguan. We purchased Jettas for two of our daughters when they became drivers. We just traded one of the Jettas for a new Jetta. The sales staff at National always goes out of their way to provide an excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Third vehicle purchase!

By Blondee4lyfe on 8/18/2016 at 9:32 PM. Helped by Jeffrey.

I recently purchased a used Jeep Cherokee. Before this, I purchased two Dodge Durangos. The service is friendly and you don't feel pressured. I have had zero issue with any of my vehicles. I would recommend National Dodge to my family and friends.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

2 time was great

By mmclean on 7/21/2016 at 8:57 PM.

I would rate the experience good. The second day was GREAT. Day 1 we went in found a car we wished to purchase. We played the cat and mouse game with the salesman... we made an offer he disappears to talk to the wizard comes back with a counter,, we make another offer he again disappears to the wizard. We left after half a day without a car disappointed. The next morning I made the exact same offer via internet I had made the day before. Within an hour Rusty called me and ask when we could come make the deal. Within 2r hours we left with the car with a full tank of gas and the car detailed. We were very happy.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car

By Lonnie11 on 7/12/2016 at 8:29 PM.

Went for service on car and ended up buying a new car. Great service all around. Chris and Pete are very knowledgeable of their jobs. They made my experience great as usual. This is the third vehicle I have purchased there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and beyond!

By Donny G. on 6/29/2016 at 12:23 AM. Helped by Bill Parks.

My wife was interested in a VW Beetle Convertible. National VW was the closest dealership to us. Although they did not have a convertible on the lot. They went above and beyond to locate one for us. They were able to get the vehicle to their dealership in less than 36 hours and we were signing paperwork a day later. The staff stayed well past closing on a Saturday so that we could seal the deal. Outstanding customer service by all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Best car buying experience ever!

By Janine G. on 6/19/2016 at 2:55 AM.

We worked with Chris Zinicola and he was fantastic. We emailed back and forth for about a week while I told him precisely what I was looking for and for what price, and he got it for me. When I came in to test drive the car (a VW Beetle) it was perfect, just what I'd asked for, and for the price I was expecting & knew was fair (based on my my research -- and this is my 4th VW in 20 years). There was no pressure, no upsetting, and I was treated with the utmost courtesy and respect by everyone. I was in and out in a couple hours, and happy as can be with my new Beetle Dune.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Happy Customer! on 4/17/2016 at 1:51 AM.

This is the second purchase that we have made from National VW in the last three years. They are exceptional to deal with - there was no pressure to purchase and were very willing to help us find exactly what we wanted. We would not go anywhere else in Jacksonville! Thanks National VW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VW cc

By OwnerofVWcc on 4/8/2016 at 11:00 PM. Helped by Sales manager.

Awesome experience. This is actually the 3rd VW I've owned. Excellent staff, very friendly, helpful, not pushy at all, and willing to help go the extra mile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

no pressure

By Challengerman on 4/5/2016 at 5:02 PM.

This dealership was the first dealership in my entire life of buying vehicles, that did not pressure me into making a decision right away. Not only were they patient, non-pushy, extremely respectful, but after I purchased my used car, I noticed that ONE car matt was missing. Even tho this dealership couldve said "too late! You already purchased your used car..." Instead- they chose to send me a check to cover the missing floor matt. I am a Pastor and always dread having to purchase a vehicle, but these guys made me feel like a million bucks. Thanks so much.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
2   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

For my first truck purchase, it was pertty good.

By Jaxeddleman on 3/31/2016 at 7:05 PM.

I have the rating because I was tossed between two sale man but both were great. They both work together in the end to sale this truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very warm & friendly atmosphere

By Jibs1945 on 3/9/2016 at 12:59 AM. Helped by Finance man can't remember his name.

I have purchased a vehicle here in the past . And had positive results . The sales people go out there way to make you feel special .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total professionals and honesty from beginning. to end.

By lhoffa1949 on 2/25/2016 at 10:40 PM.

I first went to Wilmington to a dealer there, and after 3 days of back and forth negotiations , and lied to by the finance person, I keft and cane back to Jacksonville. National VW is outstanding .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is by far the best dealership I've ever dealt with!!!

By 60'sVWBug on 1/5/2016 at 6:46 PM.

I've bought many cars in my lifetime and I can say without a doubt that this dealership, staff, and service department is by far the best I've ever dealt with. Phenomenal customer care, and knowledgeable staff. Personal and professional, they truly make you feel like part of the family ... long after you've bought your car!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple and easy closing the deal

By Happy consumer on 12/23/2015 at 1:06 AM.

We saw the new and used Passats online and decided to go see them. Rusty helped us out and within 2 hrs from us walking on the lot to driving our new Passat off the lot! Great service we got! Thanks Rusty!!!

I would recommend this dealer.