Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to go

By Mark on 9/3/2019 at 3:46 PM.

Bought a car from John nearly 10 years ago and knew this would be the place to go when I was back in the market. Very knowledgeable and helpful and just the nicest people all around to deal with. This is the only place to go if you are looking for a vehicle that they have on the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By carguy85 on 8/27/2019 at 5:50 PM.

Always good customer service and Melissa always has the paperwork ready when I arrive so I don’t have to waste my time waiting around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Consistently Excellent Service

By Rick and Rene on 8/13/2019 at 2:25 PM.

It's been a pleasure to deal with this highly competent service center. Melissa Caprari keeps me informed from the initial contact to the completion of the service. I have complete confidence in your service staff.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional Service.

By JimH on 8/12/2019 at 6:58 PM.

Simply excellent service. Loaner was great and even accommodated my keeping the loaner a second day. The car was thoroughly cleaned and shinning when I picked it up. Many thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service from start to finish. Super personable!

By Alpha on 7/13/2019 at 6:16 PM. Helped by Ashley and Melissa.

From the first phone call to pick up, the operators and service reps were great. I was given a beautiful loaner vehicle equivalent to what I was driving. They returned my vehicle on time and looking brand new. Zero issues and no complaints. Perfect score for Team Ken Pollock Alfs Romeo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to work with.

By ronwill55 on 7/12/2019 at 8:57 PM.

Mike, Jeri, and Frances were all instrumental in making our purchase an easy process. The vehicle we bought was like new, even though it was two years old. Overall a welcome difference in purchasing a vehicle.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Taken with no response

By Brian on 7/12/2019 at 4:38 PM. Helped by Kyle Prociak and Steve Steltz.

I purchased a used Mercedes GL550 from the dealership and all the sales person and management could keep saying was how good of condition this one owner vehicle has been kept. Looks I agree, but during the test drive I noticed a little shaking in the wheels and noted ti the says person Kyle Prociak that whoever balanced the new tires needs to do a better job and he agreed. Outside of that the car drove nice. I drive the car home that day, and within 3 days time I have an antifreeze leak on the vehicle. Within 10 days, I loose the A/C system on days that are 90 degrees outside. Steve Steltz one of the service managers states his guy goes over these cars with a fine tooth comb and how are they to know that the A/C was going to fail. NO assistance at all, but it comes back to their comments of "How well is the car as a one owner been kept" After spending 2.5 hours at a Mercedes dealership, it was determined that someone overfilled the AC unit on the car and when the temps would go above 80 it would shut it down. So unknown if you they put anything in the AC during the time it was at their location, but during the test drive of the car I addressed with Kyle that there is a vibration and the new tires placed on the car are not balanced correctly. Kyle agreed and felt the vibration throughout the car. Mercedes dealership took each wheel off and balanced each tire since all where not correctly balanced, but what is most disturbing is that I have 2 bent wheels that should have been addressed by your dealership during the placement of the new tires on the car. The wheels should have been fixed before placing them back on the car for sale and should have not been stating how much this car is in great condition since it is a one owner car with bent rims. I now know what type of dealership Ken Pollock is within the Wilkes Barre area, not a trust worthy car dealership at all based on the representation of a car that was sold with known bent rims and an overcharged AC System.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service

By Doreen on 7/3/2019 at 10:16 AM.

It was the easiest time I had purchasing a car. Thank you John B. and Fred for helping me get the car I wanted at a great price. I was never rushed. All my questions and concerns were addressed. The finances were completely explained by Jeri.I have purchased here before and I will always recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Wonderful Experience!!!

By Kim78 on 5/31/2019 at 12:13 AM.

I would buy another car from them in the future and would recommend to family and friends. Great deals and great people plus great cars equals the best car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

incredible experience!

By Georgine F. on 5/31/2019 at 12:00 AM.

A huge thank you to Gino, Mike and Geri! I was in a bind and these folks rescued me. My car was totaled just a few days ago and I needed to find another vehicle. This was the first place I called yesterday. I explained my budget and Gino and Mike found some vehicles for me to look at. They found the perfect match for me! Geri made the paperwork so easy and I walked out the door today with an awesome car. They were just wonderful. I appreciate everything they did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By Gail56 on 5/26/2019 at 3:30 PM.

Gino and Kyle were great to work with! Gino was fair and honest, he put together a great deal!! Kyle was very knowledgeable and explained every aspect of my new Alfa. Jeri closed the deal with great financing. These guys are professional and experienced and I truly enjoyed working with them. Will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience even my dog loved it

By Miriamc16 on 4/26/2019 at 5:20 PM.

Everyone was very friendly and helpful. My salesman was very knowledgeable and the car. They all made sure we were taken care and they gave us the best deal for the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience At Ken Pollock

By Mike S. on 4/19/2019 at 4:03 PM. Helped by Zach Clark, Jeri Joyce.

We were lucky enough to spend time with Zach Clark and Jeri Joyce. They were fantastic and made the entire car buying experience seamless and stress free. We will absolutely do business with them again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

My first time experience at Ken Pollock

By kaplaniam on 4/13/2019 at 11:34 AM.

I was a first time Maserati buyer at Ken Pollock. I had a great experience with Mike Lynch. He took the time to go through each of the models and was very accommodating! Jeri Joyce was extremely helpful and patient with filling out the paperwork- very personable! Great people and cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience at KenPollock

By Pucca!2006 on 4/5/2019 at 11:51 PM.

I had a pleasure to meet Fred, and work with him! I was able to get the car I want and for a fair price! I was so impressed by his knowledge, Wisdom and kindness! I was very impressed how everyone jumped in including the manager I was there until 9:00 pm and Fred and Geri walked me to my new car with such a concern! Sincerely

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By FPM on 2/1/2019 at 1:29 PM.

Both Kyle and Gino were wonderful. Everything was explained carefully with pros and cons. It was the best experience I have ever had buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By bosco340 on 1/30/2019 at 3:11 PM.

I came in to look at a 2018 Nissan Pathfinder on the lot. I made an inquiry on their website and received a callback to schedule a test drive within 10-15 minutes. I dealt with Fred Lipka who was the salesman who had the vehicle ready for me to test drive upon arrival. Fred was very professional and such a nice guy to talk to. We had a nice conversation during the test drive and he was down to earth and NOT pushy in the slightest. I wasnt really in the market for a new vehicle (this one was slightly used) and it was more of a want rather than a need. I explained to Fred that I needed to keep my payments the same with no money down and I was still paying on a 2017 vehicle that I was currently in. Normally, coming to a dealership with ZERO flexibility isnt the greatest situation to make a deal happen but they did it for me. I explained my situation to the sales manger Gino Ginochetti and he not only got me to where I needed to be with my payments but LOWERED my payments by $7 per month. Business manager Jeri Joyce handled all the finance paperwork with the loan and went over warranty options. She also was extremely professional and went over everything slowly with me and answered any questions I had as well. When all was said and done they explained they were short staffed and had nobody to clean/detail the vehicle I just purchased and said to call back after some bad weather passed and they would gladly take care of it the way it should be. I never felt rushed, pressured or pushed into buying this vehicle and had nothing but a positive experience at Ken Pollock Alfa Romeo and would absolutely recommend them in purchasing a new or pre-owned vehicle. Manny

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Maserati

By Lala on 1/8/2019 at 5:05 PM.

Staff is very knowledgeable and friendly. The Maserati Lavante is awesome to drive with the Ferrari twin turbo V6. So worth checking out if your in the market for a great ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazingly easy purchase

By Mickcar on 12/28/2018 at 12:21 AM.

The showroom was immaculate and comfortable. THe staff were all friendly. Kyle and Jeri were both amazing. They made the when experience easy .Will nw back

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive Practices

By Tgoogs on 11/11/2018 at 5:27 PM.

They do not deal with integrity and honesty..Buyer beware, do not visit dealetship if want to to deal with people who are honest and forthcoming about a vehicle.

I would not recommend this dealer.