Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, helpful and no pressure experience!

By Nicole&Jay on 7/12/2016 at 5:12 PM. Helped by Max Rozi, John Swanson.

My husband and I came in to Neftin VW to find a New Beetle just shortly after moving to Thousand Oaks from Chicago. We were warmly greeted by Maz Rozi who gave us great information and helped guide us through our first car buying experience. He was extremely knowledgable and gave us all possible options when looking at payment plans. We never felt any pressure at all and we really were treated like family. We even received tips and info about the area that we are now calling home from Max as well as John Swanson in the finance department. Everyone was extremely friendly and helpful and we couldn't be more pleased with the preformance, quality, and speed of our New Beetle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

unacceptable service

By GregSP200 on 5/10/2015 at 12:16 AM. Helped by Frank Olvera.

could not get simple leak repaired. Leak was in radiator and also auxiliary water pump. On first appointment, radiator was not in stock. Had to be special ordered. They required that I pay for the radiator first before they ordered it. On second appointment, the auxiliary pump was not in stock. They wanted to special order it, wanted me to pay for it first, and wanted me to come back for a third appointment. I refused. Too many delays. How does a dealer not have basic parts in stock? Car was never repaired.by this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service from Neftin VW service

By MRBONDS1 on 7/15/2014 at 9:03 PM. Helped by Mark & Frank.

Neftin VW service dept. provided excellent customer service on my last visit. My VW had a persistent problem & they went above & beyond my expectations to resolve the issue, while providing me a free loaner. My car is like new again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

great buying experience

By thevtacarguy on 4/20/2014 at 2:49 PM. Helped by Brad Silver.

I bought a new VW Jetta TDI 4/19/14 from Brad Silver at Neftin VW. Drove quite a distance and had two other dealers in my area I could have purchased from. Brad was easy to deal with, very fast and friendly. A perfect experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daniel Drake, at Neftin VW, provided me with the best...

By MRBONDS1 on 1/15/2014 at 6:13 PM. Helped by DANIEL DRAKE.

Daniel Drake, at Neftin VW, provided me with the best possible car leasing experience ever. He is extremely informative and patient. He provided me with many options to help me decide on the best choice for my needs. He is a pleasure to deal with and I always refer family friends to him. This is my 3rd car from Daniel in the last year, and there will be many more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding experience. Although I was initially...

By csunlimited24 on 8/12/2013 at 4:45 PM. Helped by Bob Levy.

Outstanding experience. Although I was initially looking at a new vehicle with less equipment, Bob Levy took the time to show me pre-owned Certified vehicles had that features and luxury that my family deserved. We came to a deal quickly and without too many hurdles. Financing was a breeze given my credit situation. Bob took the time to go over the major features of our car and gave the kids plenty of jellybeans to take home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Daniel, Internet manager at Neftin VW, is 1 of the best...

By MRBONDS1 on 7/5/2013 at 5:33 AM. Helped by Daniel - Internet manager.

Daniel, Internet manager at Neftin VW, is 1 of the best salespeople I have dealt with in SoCal in over 10 years. He was incredibly quick in responding to my initial inquiry. His prices & terms were the best of 6 different VW dealers in the SoCal area that I sent the same inquiry to. I then had so many questions regarding the vehicle. He was a true gentleman & a pleasure to work with. He was respectful, informative, and extremely patient. I will definitely contact him the next time I need a car & I will always refer Daniel to all family & friends.....

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I hate to say it, but this is a true story: Me: Hi. A...

By Guidatori on 9/28/2012 at 5:45 PM. Helped by Don't think he told me..

I hate to say it, but this is a true story: Me: Hi. A friend of mine leased a Jetta for 0 down and 199/month. Salesperson: THAT'S A LIE! Me: No, really, that's what they're paying. Salesperson: They lied to you. No way. It didn't happen. Reality: My friend really did get that deal. Reality: I did not purchase a car from Neftin. Reality: I never will.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bradly has once again gone above and beyond. This is my...

By ron_s on 5/19/2012 at 8:00 PM. Helped by Bradley Silver.

Bradly has once again gone above and beyond. This is my third car from him in the last three years and I will continue for the fourth next year!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

"SCAM ARTISTS" short and simple. If you are...

By honorableman123 on 4/27/2011 at 6:03 PM. Helped by Paul, Mark, Bruce.

"SCAM ARTISTS" short and simple. If you are planning on buying a VW from Neftin DONTTTTTTTTTTTTTTTTTTTTT!!! I bought a certified Pre-owned 2006 Passat and it has been nothing but problems. Their power-tran warranties only last for 65,000 miles which is usually how long you have until they start emptying you bank account to fix a simple problem. They test your knowledge about mechanics and if your an innocent human being that has no knowledge on the matter they will invent problems to fix. They change and replace everything but the real defect. They claim that the only thing they go by is the codes that their computers give. I guess the mechanics at Neftin don't have to use their brains, knowledge and experence to eliminate the codes that don't make sense. They fix things by trial and error which turns out being an error. Not to mention Bruce not knowing his real position whether he is a service rep. or the service manager. I was tested by Bruce and told that my vehicles cam-shaft and and high pressure fuel pump needed to be changed coming to a total of $2000. I denied them permission to do anything until i got a second opinion from a family mechanic. After doing some research and calling other VW dealerships I come to find out that the camshaft and fuel pump were both covered by a warranty extension that I qualified for. I confronted Mr. Bruce about this issue and he had no choice but to back pedal and fix the matter at hand. I was irate at the fact that if i didn't do more research that i would have paid these people to fix the problem. Bruce did not want to deal with me anymore and that is when he revealed his true position and passed me onto the real service manager Mark. You would think that someone in Marks position would be willing to do whatever it takes to satisfy a customer that has been a victim of his staffs lies and deception. But he turned out to be one of the same. He claimed that he was going to state some specifics on the work order that we agreed on and come to find out that was BS as well. I did not want to take my vehicle until he changed the type on what we agreed too. As expected from scam artists, Mark told me that it is not his problem anymore since i singed for the vehicle already and if i didn't take the vehicle and something happens to it he is no longer responsible. After all that the car was also diagnosed to find out why the airbag and parking brake lights were triggered. Mark claimed that it was because of a defective ABS system that would cost $1500 to replace. As you probably know that was a lie as well. I hope that by reading this as well as the other reviews you come to change your mind about buying any vehicle from Neftin!!!!! Save your time, money and blood pressure! PS: They did all this to a 21 Year old college student who can't afford to be takin advantage of!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Beware of the Neftin Westlake service department. I...

By boogieman290 on 6/28/2008 at 4:00 PM. Helped by Jayson and Mark.

Beware of the Neftin Westlake service department. I will try not to make this long, however, I would be doing a disservice to VW owners by not sharing my horrible experience at Neftin. I bought my 04 Passat from Neftin after trading in my 98 Passat. I was planning on Leasing a 08 Passat from Neftin at the end of my Lease last month. Just weeks before i was to turn it in, the Stop Engine Immediately light came on and shortly after, the car started grinding and rattling. I brought the car over to Neftin and they wanted over $500 just to diagnose the problem. I was pretty frantic since i was turning in the car for the end of the lease. I asked them if these engines had issues and i was told they would run forever. After i gave permission to have them drop the oil pan, I started to research the problem. Neftin came back and said sludge had messed up the bottom part of the engine (crank shaft) and worked it's way to the top part of the engine, and that I needed a new engine ($7.5K) Well, the rest is history.... I found all of the posts about the sludge problems, extended warranty, and all that had tried to fight and lost. I called Jayson at Neftin and asked about the problems, and the warranty. He said there was no extended warranty. After I called him on it, he said there was an extended warranty but my VIN number was out of the covered range. TOTAL BLATANT LIES I then called VW of America and was told that my car would be covered if i had all of the service receipts since it was an 04. The VIN number had nothing to do with the warranty range. The next day, Jayson called me and told me that i had to come and pick up my car and pay the $500+ bill. I told them that i had an open complaint the VW and would not pick up the car until it was settled. I was then put on the phone with the Service Manager and he proceeded to yell and strong arm me by telling me that I was a lair, that I did not have my service receipts, and that he owned my car until i paid up and picked it up. So I turned in 14 receipts and my claim was promptly denied. I paid the money to get my car out and brought it to another mechanic. My mechanic pulled pulled the engine and checked for sludge damage. Guess what! No sludge in the oil pan, no bad crank. In fact, the oil pan had not been removed at all. The factory sealant was still there and there was no pan gasket (which i paid for as part of the VW service). The problem was with the top end of the engine. Needless to say, I am still out thousands of dollars, but i am filing charges against Neftin next week. It is complete BS that they treat their clients like that. I was an 8 year Passat owner and was ready to go into another Passat release. From this experience, i will never own a Passat again, and I would certainly never recommend Nefitn to anyone. So it is great that Neftin is supporting the VW community, however when you need them, be assured that they will just try to screw you!! The shame is, i really liked the new Passat. So now Audi has my business and I have a new A4.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

No smile and they do not care about your problem. I had...

By pinteraje on 10/2/2007 at 5:37 AM. Helped by Steve P..

No smile and they do not care about your problem. I had ringing sound from the engine. First visit they thought it's the catalytic converter, so they replaced it. They said they tested drive the car and did not hear the noise anymore. NOT!!! The car still has the noise!!! Even louder! Brought back the car. Steve clearly tried to avoid me the second time. So I talked to the second guy. After few hours, I got call from them saying that the noise is normal. I did not hear the noise before and now it's there, how come it's NORMAL?! They could not find the source and just say NORMAL. Watch out, people!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My fiance recently busted her lower radiator hose on an...

By hoff62 on 12/8/2006 at 5:25 AM.

My fiance recently busted her lower radiator hose on an 02 Passat and so we had it towed to Neftin. I have driven only toyotas and hondas in the past 15 years and have had excellent experience with dealer service. Now I know why I wouldn't by a VW. First, they charged $100 just to look at the car. Then, the recommded over $1200 worth of unnecessary service to my fiance (including new engine mounts.) When I got on the phone and asked about the radiator, they said they didn't have the hose. I said I'd go to NAPA and get one for them. Long and short, they took 5 days to replace a hose, charged over $300 and then stole CD, cash and other items out of the car! It was a horrible experience and I tell everyone I know to avoid them as a dealership.

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Quality of Work

The only reason for the 2 on friendlyness is that they...

By bedge on 10/26/2004 at 5:10 PM. Helped by Ron Pope.

The only reason for the 2 on friendlyness is that they smile when they're lying to you.

I recently had my car in for it's 30K service at Neftin VW in Thousand Oaks. Part of that standard service included a tire rotation.

When I got my car back it had a severe vibration at freeway speeds.
I called the dealer the next day. I was told that it was probably due to uneven wear and I needed to take
it to a tire shop to get it fixed.
I said that that could not be the problem as it had no vibration when I brought it in.
After talking to two different service people, one fnally agreed that they would try balance whichever one of my tires was causing this issue, they just needed to verify with their tire contractor, and would call me back immediately. They never called back.

Since I had to go in again for a warranty item I thought I'd wait and bring it up again then. I did. They said it would be taken care of. When I picked it up, I was told that the tires were "out of round" due to improper inflation. I check my tires every month. I know that not to be the case. When I asked why the problem was not present before I brought it in the first time, I was told "the problem tires were on the front, where there is more weight, so you wouldn't feel it". I now know that this was completely untrue. They said I needed to go to a tire shop and replace whatever tires were causing the problem.
After two trips to your dealer, I still needed to spend half of my weekend at the tire shop where I bought them, and they re-balanced the tires and everything was fine.

I am appauled at this quality of service and utter dishonesty and lack of integrity of the service managers at this dealership.
I now cannot believe anything that they tell me, nor can I ever expect my car to get the level of service
I expect from paying top dollar to a supposed VW certified mechanic.

I would not recommend this dealer.