Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought 3 cars from them - this speaks for itself

By Bruce and Pam on 6/16/2017 at 3:59 PM. Helped by Matt, Mike, Javier, Eric.

To make a long story short, we found this place by accident, not knowing it was there. I did some searching on the net and could not believe the great reviews this place was receiving. Given my son's limited budget they were still able to find him a great car. A few years later my wife needed a new car, and although we looked at one other place, we returned back to Nelson. Finally last year I needed a car - and this time I didn't bother to go anywhere else. Oh-and there service is beyond compare, Mike does a great job - so much so that before we bought the last 2 cars we were taking our old cars there when they would need service. LOL - I cannot tell you about the service we have had with the last 2 cars we bought from them BECAUSE they haven't needed service (except for the routine oil changes!). All of the staff know us and I feel like we are treated like family. How often can you say that about a car dealer???

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience I've Ever Had

By Eric Oliver on 7/1/2016 at 12:33 PM. Helped by Javier, Matt, and Eric.

I've never had a better experience buying a car than I have at Nelson Automotive. Can't state that enough. Was referred to them, but almost didn't check them out. That would have been a big mistake. Not only was I impressed with the condition the cars were in, but the prices were very fair when compared around. Now a lot of dealers have those two things going for them, but here is what made them really stand out: I felt no pressure from anyone at any point. They allowed me to drive it to my mechanic to have them take a look at it without making me feel guilty for asking, like other dealers gone to have. They also have a 3 month, 3,000 mile warranty on most of their cars. There is no other dealer I've been to that has had all those factors going for them. Even if you don't end up buying a car from them, I fully recommend at least checking them out. You'll save yourself a lot of headache the other dealers will give you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

you folks are great

By mark on 4/27/2015 at 9:51 PM. Helped by eric,matt, keith.

Michelle and I just wanted to thank you for the very friendly service. It was a great vehicle buying experience. We both love our new Pacifica, Michelle even more so as it is "her" new car. The three and a half hour ride home was great. We will both be telling our friends about Nelson Automotive. If I had to describe you in one word, AWESOME!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy Customer

By Dougk on 1/14/2015 at 5:12 PM. Helped by Matt Vogelzang.

I had a great experience buying a used car at Nelson Automotive. Prices were competitive and the customer service was outstanding. We looked at a number of other dealers (like Carmax ) and felt we got a better deal and had a more positive experience dealing with Matt Vogelzang. I would recommend this dealership to anyone. We will definitely be returning here for our next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blue Ribbon Sales and Service

By Doug on 1/9/2015 at 6:49 PM. Helped by Matt, Eric, Mike.

I was looking for a used Honda Accord for my daughter and was conducting my research with many of the high volume cars dealers in the Chicagoland are. In my research, I found a car that looked interesting from appearance and cost. Upon my arrival to the dealership, I met a host of friendly people. The salesperson, Matt, was incredible...sharing his knowledge of the used cars, the Car Fax report, and the automobile I was potentially looking to test. No hard sales, honest conversation, shared everything he knew about the car and after a test drive and 10 minute discussion, we had a deal. I so much appreciated the 'sales and service experience'...and I must admit I was 100% satisfied with this car buying experience. Matt is an outstanding professional...The Principal, Eric, was even great to spend time with me and made sure I was being taken care of. The entire team at Nelson Auto truly care about you - as a customer and aperson. Great job...we will be back within a year to buy our next car! Doug (and his daughter Emily)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to 4 dealerships before coming across Nelson...

By Griff25 on 6/11/2010 at 2:09 AM. Helped by Eric and Matt.

I went to 4 dealerships before coming across Nelson Automotive online. The previous dealerships were awful. I hate all the bs games and fake personalities you get all the time. Nelson Automotive was the most pain free experience I've ever had buying a vehicle. They were great! Matt and Eric were completely friendly and honest. I bought a 2007 Scion TC from them. They went out of there way to make the whole experience as easy as possible. Have no fear going to this dealership, they are very genuine people. I would highly recommend Nelson Automotive to anyone I know. I will continue to buy car's from them in the future. Thanks Nelson Automotive!

I would recommend this dealer.