Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4  
Overall Experience
4.2  
Price
3.8  
Quality of Work
4.2  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Those guys are the best

By VWguy on 7/18/2018 at 4:22 PM. Helped by Fausto and John.

Great service and very friendly ,Fausto and John work with me and my family they very easy to work with ,also Sergio jr in the finance was great and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service.

By Jettalove on 7/3/2018 at 11:52 PM. Helped by Oscar Garcia.

I have a 2015 Jetta and my car service only here. The techs are always very helpful with my questions and make sure my car is in perfect condition. I'm thinking of getting a new lease for a new Jetta and Oscar Garcia who I met while I was visiting the dealer for service, showed me the new lease options and that's when I got so excited to know I could trade in my car. I would definitely recommend this dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

¡Great experience!

By ema8720 on 7/3/2018 at 12:08 AM. Helped by Oscar Garcia.

I was looking for a Volkswagen Tiguan and Oscar Garcia from New Century Volkswagen helped me find the car that I wanted at the best price. This was the only dealership that was truly transparent and provided me with all the incentives from the brand and also provided me with a unique incentive that they could only offer at this dealership. Prices here are aggressive and the experience was great! Thank you and definitely coming back for my next lease.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My beetle has 270000 miles thanks never missing my 5000

By ET lookalike on 12/8/2017 at 3:34 AM. Helped by Pedro Silva.

mile service. Pedro Silva is an excellent service rep, bends over backwards, knowledgeable and honest. 15 years of stellar service, all I can say it takes an xxxxxxx to know an xxxxxxx, so don’t give that review an ounce of credit. Treat people like gold and they will do the same. Not ET, just a look alike.You bleep me but not the big A..Hole’s comment? Now I am pissed!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

piece of crap dealer with its workers

By xxrobo818xx on 12/1/2017 at 12:42 AM. Helped by Pedro.

I drive their top of the line 66k touareg tdi executive, and what an assholes to treat a customer in such a way. I turned in my car for a service for front steering wheel noises, which they did not even provide or asked to give a rental car to make the customer happy as its not my fault their car is not as its supposed to be. It has been 2 days and I have not gotten nor received a call regarding an update. I really need a car and this as s holes are not responding. First I called and spoke with someone that said your car is handeled by Pedro, and he cares less about everybody and he left. What a professional way of talking with a customer. Then told me that he will find out and call me back which he never did, It had been one hour I am trying to talk with someone at the dealership from service to business office to managers of the dealer. All they do is transfer the calls and put on hold. Nobody is answering to find out the status. Bunch of crap working together. I had owned 3 cars by them and will not get it anymore. Shame on everybody.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Vehicle Malfunction

By Heidim13 on 12/12/2014 at 9:53 PM. Helped by Ardash Avakian and Pedro Silva.

When I purchased my 2012 Volkswagen eos on August 2,2014 two weeks after my purchase my convertible top was giving my an error whenever it would close. I took it to NEW Century Volkswagen where i purchased it they said they fixed it , the next day I had the same problem i was furious to know that they didn't take my case seriously being the place I purchased my car from. So I had to drive ALL the way to to Glendale from Palmdale. I took it back told them that they didn't do anything to fix it, they apologized , plugged my car in the computer no errors where giving just that my switch from the driver window was no replaced . The service MANGER himself said that "this window switch should have been replaced when the certification process was being done before the car was placed for sale" that made me think then was the world auto certification process made effectively or just in a hurry to sell the car. My problem has been going on for 5 months now and no repairs has been made by the dealership . I've taken it a couple of times, The first time I took it Ardash Avakion gladly gave me a rental car knowing that i was 20 years old , under the legal age of renting a car. I didn't know that until the third time i went , they were going to give me a rental car but i am not in the age range they later explained that i am not in the age range to legally rent a car, i was confused to why they gave me one last time. So after wasting my GAS money and time from going to Glendale back home to Palmdale, I took my car to Antelope valley walkswagen the first time i took it they where able to figure out the problem i was surprised and upset to know that New Century volkswagen was unable to figure out the problem the first time . ON top of that i have numerous times asked them to give me a 112 inspection copy of my car, and they have always said yes we will send it right away and I still haven't received it. I need to make sure that I actual bought a certified car from New Century Volkswagen. If i didn't then they sold me a car with problems , and they knowing it. I still haven't had my car fixed, its going to know 6 months this IS NOT OKAY ! Ive been waiting on Antelope valley volkswagen and they are waiting on the Region case manger at the volkswagen to give an okay on my top and truck that WON"T open or close at all now. This will be the last time i EVER purchase a VOLKSWAGEN from New Century Volkswagen on 1220 s. Brand Blvd glendale ca 91204 . I am no even sure that they sell certified cars they probably just do a quick check to sell the cars and get their money. Such a disappointment !

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Steve and the other guys are great. They're able to...

By Bakamusuko on 2/19/2007 at 9:29 AM. Helped by Steve.

Steve and the other guys are great. They're able to identify my car's problems and fix them immediately. The prices are reasonable and they're friendly to deal with. I recommend their service department.

I would recommend this dealer.