Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.7  
Friendliness
4.3  
Overall Experience
3.3  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Price Great Service And Proxfessional

By kenjwatts on 10/11/2018 at 9:55 PM. Helped by Justin, Sky, Bill.

Justin at New City Nissan got me exactly what I wanted at a great price and walked me thru entire process. I have purchased several vehicles and my experience at New City Nissan has always been a step above anyone else.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Excellent Experience with Antonio

By Davitcha on 12/2/2017 at 9:26 PM. Helped by Antonio.

Though I didn't end up buying a car here, I did spend significant time with Antonio, the internet sales representative, and left with a really good impression. Antonio was always transparent, never pushy, and followed up with substantive answers to all of my questions, by email and in person. He makes the car buying process pleasant and informative, just how I like it. Had prices at New City been a bit lower, I definitely would have made my purchase there, and would have given the dealership 5 stars. Regarding prices, New City does offer better value than the other two Nissan dealerships on the island, but Nissan corporate does not always offer competitive incentives compared to other brands. For a positive car buying experience, definitely connect with Antonio at New City Nissan

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never ever go there

By Hate new city nissan on 3/28/2017 at 9:29 PM. Helped by Sky the manager.

These guys are terrible they show you one price get you all excited take your deposit then later tell you whoops we made a mistake we can't sell it to you it's going to cost another 20k. Lose money guess that's why everyone giving them bad reviews on yelp.

I would not recommend this dealer.

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Day in Paradise

By jimwbrady on 5/31/2014 at 6:26 PM. Helped by Kevin Kualapai.

I own a 2007 350Z coupe that I purchased used in 2009 from a BMW dealership. Recently, the passenger airbag warning light started to blink on my dash console. Making this matter worse, my safety check was due and the car would not pass with this light blinking. I took the car to New City Nissan to have the problem checked. There I met Kevin Kualapai in the maintenance area who completed all of the work done on the car. Before he started any work or tests on the car, I told him that I would need a safety check done "IF" he fixed the warning light problem. I was shuttled to my office at no cost. Later in the morning, I received a call from Kevin regarding his assesment of the problem. He gave me an estimate of $2623.10 + tax to fix the problem. I was appalled. He explained that the job would require him to replace the entire seat assembly, not just the sensor, that would have to be special ordered. I told him that I was not prepared to spend that much money right now and to set the car aside so I could pick it up within the hour. When I arrived, Kevin produced an invoice that explained the $95 test he had completed to diagnose the problem that also had the cost of a failed safety inspection added to it. I asked why he completed the saftey inspection knowing the car would fail. He told me he was required by law to do so. I know this is not so, but to add insult to injury, I just learned that my model of car was listed on a factory recall by Nissan North America, Inc. in 2008 to specifically fix the passenger airbag problem. I am dumbfounded that this dealer would not know that. I will not have the work done at this dealership nor will I ever return to this dealership for anything related to servicing my Z.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I made arrangements w/ Brandon on the phone to come check...

By kiowapilot82 on 6/1/2009 at 5:24 AM. Helped by Brandon/Chan.

I made arrangements w/ Brandon on the phone to come check out a used Pathfinder. Upon arrival he told me that someone is also interested.Initially thought is was to pressure me but i didnt let it get to me.Willing and Ready to buy I wanted to test drive it. Upon returning I was told they are selling it. The car I was ready to to walk in and buy.Everything I wanted and taken right out of my hand. What kind of service is that. You know what the manager came out and told me, (Chan) Sorry but first come first serve. He tried to sell me a more expensive Armada. To me thats very poor service. I see how Nissan salesman work. Also asked to see the invoice for the vehicle. Brandon didnt let me see it. To me another reason to get me angry. Dont even want to buy a Nissan now.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I bought my car from New City, something that I've...

By lilgidge on 7/14/2007 at 3:52 AM. Helped by Emerson.

I bought my car from New City, something that I've regretted ever since. The buying experience itself was decent, with the usual back-and-forth dealing. But their service department is terrible. It began when I took my car in for the protection package (rust proofing, fabric/carpet protection, etc.). They said they had sprayed on the fabric protection when, in fact, they hadn't. I had to take it in the next day and double-checked that it was done properly. Three months later, I took my car in for its first service. Later that day, I picked it up, paid the bill and left. It wasn't until I got home that I noticed my tires hadn't been rotated (there are distinct markings on one of the rims, and it was in the same corner - front driver side - as it was when I dropped it off). I reread the service summary and saw that "tire rotation" was listed as part of the service, which I had paid for. I took the car back and asked to speak to the mechanic (first name: Emerson), who insisted he had done the tire rotation. His supervisor came out and proceeded to imply that I was lying. He then went on to say that I had no proof of the offense since the car was driven off the lot and that "perhaps [I] didn't understand the process of tire rotation." Ridiculous! I took auto shop and it doesn't take a genius to grasp the process. I've never had such awful service. I had heard horror stories about New City's service department, but I didn't think they were true until this happened. I've since been servicing my car with the fabulous folks at King Windward Nissan. I'm in the market to buy another car and I'll be buying it from King Windward, regardless of whether New City has the bigger inventory...I'll factory-order if I have to. I won't patronize a dealership that treats paying customers with such blatant condescension and disrespect.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The newspaper ad stated a vehicle price for a vehicle...

By chrisheila on 3/15/2007 at 9:44 PM.

The newspaper ad stated a vehicle price for a vehicle that was "well-equipped". When I went to the dealer to look at the "well-equipped" vehicle, I learned that "well-equipped" means "it has lights and a horn". They are a typical dealer, with over-inflated prices and newspaper ads that are ridiculously low to lure in the customers. The sales team was uninformed and didn't know the vehicle. I knew more from my research than they did.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

One thing about dealerships in the Ala Moana area, they...

By Johnny808 on 9/30/2006 at 12:01 AM.

One thing about dealerships in the Ala Moana area, they seem to charge the highest prices for vehicles in Hawaii. I came to this dealership with a ad that stated the price of a certain vehicle I wanted to purchase. Well, not only did they tell me they didnt have the model I was looking for, they tried to sell a different model but at a higher cost. They didnt even devulge that there was a $1500 customer rebate from the company, talk about dirty. I can say that the salesman, Manny, was so incompetent, he had to bring his manager to try and sell me the car at a inflated price. Dont waste your time going here, they wont even honor their own ads. If you need to get any information, the best site I ever went to was http://www.carbuyingtips.com

I would not recommend this dealer.