Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy No Pressure Experience

By Jess on 9/23/2017 at 4:47 PM.

Tony and Allen were awesome to wheel and deal with. Tony met with me on three separate occasions. He was professional and exhibited expertise with leasing and buyings pros and cons, and he was patient, letting the car sell it self. Allen in financing was very fair to deal with and provided me with the best possible outcome when signing! These individuals were friendly, seemed very experienced and demonstrated a high degree of integrity. If you are considering a Subaru I would highly recommended this dealership. The Subaru, in my opinion is one of the safer vehicles on the highway. Going from primarily driving SUV's to a car I was a bit hesitant but the staff reassured me choosing this car with a near legendary all wheel drive system and reliability, this new ride will make for a very safe all weather drive.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Friendly, no presure sales an dealership

By Double D's David & Delma on 9/21/2017 at 9:11 PM.

Our salesman Bob Masi was very smart and knew what we needed to know! He was good at his job and explained all the features. A few days later Nick D. The BMW Genius, Followed up on any other questions we had, which we had many, due to never having a BMW 540 and being 75 years old, my wife and I are Dum and Dummer, when it comes to operating this type of new equipment. But we have concord and love our new car. Try New Motors they are good people. David & Delma

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Satisfed customer

By Cam4754 on 9/20/2017 at 12:17 AM.

This is my second vehicle I have bought at Erie Motors. Mike Francis always makes you feel comfortable and goes out of his way to satisfy his customers...our experience from beginning to end of buying a new car from him was great.....explains everything about the vehicle and makes sure you understand all details before you drive off the lot. I have always been very satisfied with the service department, also.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Great auto buying experience

By dbkelly on 9/19/2017 at 5:45 PM.

My wife and I have been looking quite a while for a vehicle to fit our lifestyle, deciding on a CUV. With many models to choose from we went from dealer to dealer and met many salespeople along the way. The choice got narrowed to two models, different dealers. One dealer we have dealt with in the past and have been very satisfied with the staff and particularly with the vehicles we purchased (New). While we both agreed the model they offered would be an excellent choice we were actually put-off with the "Welcome" we received, or rather the lack of. The sales person we dealt with did little to earn our business and the overall "atmosphere" was rather cold and uninviting. This was true with the first as well as subsequent visits during our search. Seth was our contact at New Motors and was extremely knowledgeable, professional, and, particularly important to us, listened to our wants and needs. He kept in contact throughout our search process, and never "hounded" us. He worked very hard for our business as did the ancillary staff at New Motors. Our experience at New Motors was enjoyable as well as productive! We will highly recommend both the Subaru brand as well as New Motors! Ask for Seth Murphy, he'll earn your business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible Sales Team

By Jlynno on 9/18/2017 at 2:35 PM.

Ask for Stephen Kolenda! He was extremely patient and helpful the whole process. He's friendly, professional and trustworthy. Buying a car can be a stressful and scary situation but you can trust that Stephen will have your back every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Dmanning16 on 9/15/2017 at 5:43 PM. Helped by Kevin Yaros.

Excellent customer service. Kevin was so helpful with everything. It was very nice to be able to send all information online and thru email so I knew my budget before going in. Whole staff is friendly and awesome! I will be recommending friends and family to talk to them for vehicle purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

You really know your product

By Barnes,sallie1931 on 9/15/2017 at 2:43 AM.

I visited your store first and I just should have stayed visited 8 different dealers drove 10 different cars and none of them could even begin to compare to your Subaru Forrester Your salesmen Steve made the car fun and yet told me all about the safety features which was very important to me having just been in a accident were my car was totaled Steve Dillon was great got me the color I wanted which was blue he was great person to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best car-buying experience ever

By L and D Jones on 9/13/2017 at 12:26 PM.

Our first visit ever to New Motors, and we were so pleased we bought the car that day, Our salesperson Kyle and the Finance office guru Nicole were so helpful and did not try to upsell us or pressure us in any way. We look forward to meeting with Beth on our return trip.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Effortlessly traded in my 2016 for a 2018

By DarKoS on 9/13/2017 at 2:11 AM. Helped by Mike Schember - 5 stars.

I purchased my first new car, a 2016 Subaru Outback Premium, from Steve Dillon in September 2015 and he made what I thought was going to be a nerve racking process easy, comfortable and informative. This past summer New Motors contacted me twice about their Guaranteed Trade In Program. In June I talked to Andrew Vollant about getting into a 2017. The 2018's weren't out yet and pricing wasn't available, but it got me thinking about upgrading trim levels. When my inspection was due at the end of August I sat down again with Andrew after having seen the 2018 Outbacks in person and in reviews. After deciding to go with the Outback Limited, working out the trade and pricing with Andrew was a breeze. Since New Motors had the color, trim and package I wanted I was able to pick up my new vehicle just a few days later and it was once again a pleasure to work with Steve getting acquainted with new features and technology. He was patient, knowledgeable and thorough. Steve introduced me to Beth Moski who, as an Encore Delivery Specialist, has been incredibly helpful in researching and answering my questions about the new head unit. Allen Yingling was great to deal with when financing my new purchases both times. I enjoy the friendly and professional service when in for routine maintenance. Mike Schember is always patient with my questions and good to talk to about music. Thanks New Motors Subaru!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of preowned Hyundai Tucson

By Susan Bigler on 9/12/2017 at 8:09 PM.

This was an unexpected surprise as I was looking for a Tucson particularly and it happened that my daughter and son in law had their VW in for service and spotted the 2014 Tucson on your Internet site. Mike Francis was my salesperson, after having emailed with Keisha. Allen took care of my financing package. They were all very friendly, accommodating, thorough and efficient. Since the big concerns of mine were having warranty coverage and sticking to a retirement budget, they were able to handle that for me, and now I have a nice car that is pretty much everything I was looking for. Mike was very helpful with transitioning me from my old car to my new one and was very patient explaining how to work the Bluetooth connection 😊. Thanks, mike, if you hadn't set that up I probably wouldn't have used it, but I've tried it now and really like it! I at no time felt pressured, and am glad that making a car decision has become much less stressful and more satisfying!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

New purchase

By Driving fun on 9/12/2017 at 3:23 AM.

Having fun so far learning and enjoying my new car. Can't wait to go for a trip Have a feeling it will be great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What shopping for a car should always be like

By Blair T on 9/12/2017 at 1:03 PM.

My wife and I had been contemplating new vehicles for over a year. We test drove a Subaru last winter to see how it would do in the snow and were very pleased, still we decided to wait till the newer model was released. Tony at New Motors helped us through it all from start to finish. Patient, thorough, and knowledgeable all describe Tony and the others we dealt with at New Motors. In the end we got exactly what we wanted at a great price and couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy to work with

By Gloria Herlihy on 9/9/2017 at 2:19 PM.

We had a great experience at New Motors with Seth Murphy. The first time we were there he taught us so much about the Subaru brand. Then when it was time for us to really buy he made the process easy and streamlined for us. He answered all questions very well and was able to get us into our Outback with ease. Thank you, Seth!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great

By Clb on 9/7/2017 at 8:27 PM.

For a person who lost her husband last year buying a car was a stressful thought. Tony Confer at New Motors was great and I felt like I had made anew friend and I know if I have any trouble he will be there to help me. I love my new Forester and look forward to getting to know the service people at New Motors in the future. The finance gentleman was pleasant and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Couldn't be happier

By Me & Sully on 9/8/2017 at 7:27 PM.

Steve made this transaction seamless. I was just going for a test drive on Thursday and bought my Outback on Saturday and I love this vehicle. I picked up my car on Wednesday and Steve made sure everything went smoothly, including the installation of a remote entry and window visors. He communicated with me throughout the transactions. Once I had driven the car for a day or two I had a couple of questions and Steve answered them quickly and concisely. I look forward to working with the dealership throughout the time I own this car. Thanks, Steve, you're the Best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jjd0428 on 9/6/2017 at 3:55 PM.

Bought my first brand new car here, and the staff at New Motors was very helpful. They took care of every need or expectation and made buying a new car very easy. They also aren't pushy like most places and want you to have the best experience possible. You can tell this is something they are passionate about. Thanks so much Seth, Allen, and everyone at New Motors for a great experience.

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
5   Overall Experience
4   Price
3   Quality of Work

Extremely friendly and honest

By bob on 9/4/2017 at 11:43 PM.

Seth was very helpful, honest, and informative in the product to be purchased. The staff was very friendly and courteous also making this experience enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely friendly and pressure free

By Ruby Roxstar on 9/3/2017 at 9:09 PM.

Seth was great all the way around. He was extremely helpful and took the time to go over everything with me in great detail. He was very friendly and took the time to listen to what I really wanted in a vehicle. When I came back a second time to look at the Forester on a Saturday he let me keep it to Monday. I was concerned and asked what happens if I have it and decide I don't like it come Monday? He looked at me and he basically said that's why he is letting me have it for the weekend, so you know for sure if you like it or not. If you like it that's great, if not we'll part our ways. Of course I loved it, and when it came time for price discussion, I feel he gave me the lowest price and best deal he could.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Positive Experience

By Chuck B on 9/1/2017 at 10:44 PM.

I was very happy with the Dealership the first time I started looking for a car. The facility was very clean,the Salesman Keith Golembiewski was very friendly and knew his products very well. The purchase was enhanced by the other employees who helped make the experience very good. The employees all did a very good job,they could not have done any better,they appear to be treated well by their employer and seemed very happy and enjoyed their work. Everyone was knowledgeable and seemed comfortable working with the public!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Subaru Forrester

By Frank on 9/1/2017 at 5:21 PM.

Our experience was very positive. We are very pleased with our new vehicle. 3 of our children have had or currently have Subarus. They are pleased with the function of Subarus. We too, look forward to years of years of use.

I would recommend this dealer.