Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
4  
Price
3.9  
Quality of Work
4  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies and deceit

By Richard LaFlamme on 7/21/2017 at 6:07 PM. Helped by Worse than Lawyers.

Bought a Ram Truck from theese crooks had a hairline Crack in the windsheild they didn't change the oil nor did they check any fluids My truck overheated cause of a bad hose. Total bs.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They won't pay off your trade!

By Afrietas on 6/9/2017 at 12:27 AM. Helped by Scott.

Traded in a car for a brand new jeep. It's been 37 days and they still have yet to pay off the trade in. They will lie and say the check was sent, but in fact they never sent the check. They will avoid your calls in order to not deal with the situation. I actually had to contact a lawyer to deal with this. Do yourself a favor and go somewhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Dugankelsey on 4/5/2017 at 12:18 AM. Helped by Service Department.

The service department at Newport Chrysler Dodge Jeep Ram is top notch! Staff is very friendly, helpful and professional. Overall great experience. Would recommend to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All around great customer service!

By Gdp71 on 4/4/2017 at 12:20 PM. Helped by Tommy/Rich.

Could not have been a better /easier experience! Everyone was attentive and had a positive attitude. I was able to drop off and pick up at times that were convenient for me. All around great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality customer service with amazing team members!

By Pizzapete69 on 3/2/2017 at 8:35 PM. Helped by Billy, Laura, Steph, Cory, Josh.

This staff is by far the most courteous and helpful group I have had the pleasure to meet. I've been to my fair share of dealerships over the years and it is a breath of fresh air to finally be able to have my car serviced worry free! Sincerely, Mr P Ginos

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with our purchase and service

By marilyn on 4/21/2016 at 2:17 AM. Helped by Kevin, Tommy, Stephanie.

We purchased and service our Grand Cherokee at Newport Jeep and are very happy with them. Recently, our Grand Cherokee was in an accident and the body shop did a great job fixing the damage and dealing/negotiating with the other insurance company. My car came back sparkling and they did an amazing job fixing the bumper. We also recently had a reoccurring noise issue which they never gave up on and finally resolved.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DON'T BUY A CAR or have them service it!

By shocked at customer service- SERVICE/PARTS DEPT on 4/8/2016 at 1:39 PM. Helped by Thomas (Tommy, Tom) Jake.

After two (failed) attempts to have work done with Service Department at Newport Jeep, the service department continues to need serious help. They should take some tips from NORDSTROMS - on how to treat people and customer service issues. Tom whom is service manager- is unprofessional, unpleasant and has disgusting verbal behavior. If you want to get harassed and still not have your car fixed... The owner doesn't seem to care- either. SHOCKING! I will buy my next car (a Jeep Wrangler) from someone who earns my business! There are many other places- steer clear from this place!

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

New car purchase

By paulj on 1/28/2016 at 2:17 PM. Helped by Mike and Scott.

All were professional and very helpful. Would have been nice if I could have driven off the lot with a full tank of gas in my new van!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Purchase

By Kim208 on 1/28/2016 at 1:24 PM. Helped by Charlie Leonard, Scott Henderson and Forest.

Charlie L sales associate - helpful, honest, goes above and beyond for his clients, nice guy. Forest - very helpful young man. Helps you switch your belongings to your new car, goes over all the features of your new car. Scott Henderson - Finance Manager, very thorough and extremely helpful. Great group of people at Newport Jeep!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike C. sales associate

By batill on 1/27/2016 at 9:43 PM. Helped by Mike C..

Mike C. was very helpful in the purchase of my Grand Cherokee. Mike knew the Grand Cherokee inside and out and gave me the best tutorial I have ever had on a new car..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"OUTSTANDING Staff"

By Jeep guy on 1/28/2016 at 2:44 AM. Helped by Mike Cannarozzi, sales dept,Stephanie Hessler, tom and andy of the service dept. Great people!!.

Outstanding sales crew and service crew! No problems with this dealership, the staff is great and very helpful with the my concerns about my 2015 Jeep Patriot !!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience!

By SY on 1/27/2016 at 9:53 PM. Helped by Service department manager.

The car they sold to me shouldn't have even been on the road; serious safety issues. Sadly, they knew the car was for my son to commute to school each day; thankfully the problems were discovered by another repair shop (after the dealer's service dept said nothing was wrong). The dealer took no responsibility as it was one week past the one month warranty! Very dishonest dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Merrie on 1/21/2016 at 8:43 PM. Helped by Mike Scallin.

Excellent experience, would recommend Newport Chrysler to all! It was easy, I was given space to browse without being bugged by pushy sales people. When I made my decision, the sales person Mike Scallin listened to my car needs and my price range. He didn't push me and I PICKED the car. Thank you Newport Chrysler!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service by the floor manager Mike Scallin

By tbrady215 on 1/8/2016 at 1:13 PM. Helped by Mike Scallin.

Mike was more then helpful and knowledgeable about what I was looking for and helped me secure the financial set up I needed to get the vehicle I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase and service

By Cindy R on 1/7/2016 at 2:27 AM. Helped by Mike T.

Purchased my 3rd and 4th Dodge Ram 1500 from Clare Dodge.they have done all the service on all 4 of my trucks. I feel I got a fair trade in and a great price on the trucks I bought and the service has always been outstanding.the staff and salesman are courteous and friendly and I would recommend Clare Dodge to anyone!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

FAIR PRICE, FAST PROFESSIONAL SERVICE

By FAST DEAL on 1/7/2016 at 1:39 AM. Helped by MIKE SCALLIN.

I WANTED TO AVOID EXTENSIVE HAGGLING. POINTED OUT THE CAR I WANTED AND MY TRADE AND ASKED FOR THEIR BEST SHOT. I BOUGHT IN LESS THAN AN HOUR.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

These guys care and work for your business

By General Purpose (JEEP) on 1/7/2016 at 12:48 AM. Helped by Charlie Leonard and Kevin Clare.

This is the 2nd Jeep I bought from Kevin Clare. My first was a Jeep Liberty to get me through winter because my Saab convertible runs Spring/Summer. I love this brand new Grand Cherokee-- fully loaded, leather, computer, and features that have features! Best of all my gold clubs fit comfortably in the rear; and the clubs didn't fit in the BMW X-3 that I wanted to buy. Charlie, the sales guy, did a great job explaining the features of my brand new Grand Cherokee. After two weeks, I got a flat tire and Kevin (the owner) moved mountains to get it fixed the next day. These guys care and really work for your business. P.S. the money I saved not buying the BMW went into renovating the bathroom.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By Barbpecks on 1/6/2016 at 9:25 PM. Helped by Mike Scallin.

Excellent experience with the dealership, Did a little reserach on the new Jeep Renegade, and when I saw the vehicle i was sold. Mike Scallin was great Barbara Peckhamp

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Leased a Jeep Patriot

By tc on 1/6/2016 at 6:23 PM. Helped by Mike Cannarozzi.

Satisfactory experience with all parties concerned on my lease. Regrettably, we could not come to an equitable agreement on another Jeep vehicle I wanted to trade in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

2014 dodge journey

By Redvan1234 on 1/6/2016 at 6:50 PM. Helped by John.

Because I love my Dodge Journey. It's a great looking car. And it's a great running car. I'm so glad I stopped in to just look and not purchase and your salesperson showed me the vehicle.. I've always had larger cars except the last time because of gas prices I downsized. I'm glad I stopped in . It was a pleasure doing business with you. I tell everyone about your dealership. And how much I love my car. Thank you and have a great day

I would recommend this dealer.