Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Pleasant and efficient

By GS350 buyer on 11/24/2017 at 5:07 PM.

The process of purchasing my Lexus GS350 was quick and efficient. Nasser was knowledgeable and very helpful in facilitating my transaction. The dealership is a very pleasant environment which was a big plus for me in the purchasing process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus of Newport Outstanding Service!!!!

By Lex-O on 11/22/2017 at 6:01 AM.

Joey Wilcheck aft Newport Lexus Knows! He's very professional and takes your car and business seriously. I have nothing but Good things to say. Not only does he take my concerns seriously but I feel my concerns are being heard and dealt with the best way possible for my car and best interests. Outstanding service Joey 5 stars all the way and a true Class Act. Thank- You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable service

By Naderm on 11/19/2017 at 6:41 AM.

My experience At Lexus of Newport has been unbelievable. Mr. Mahjoob and Mr. Naderi were great and provided me with one of the best Service expected. I will not go to anywhere else to buy car except the Lexus of Newport Nader Mirhoseni MD

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 GS

By GS buyer on 11/10/2017 at 11:20 PM.

I am a repeat customer that came back because of the excellent experience I received in the past. The process was pleasant, fair and professional without being aggressive or pushy. Will buy from Newport Lexus again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Roberto is great

By Rd3 on 11/10/2017 at 5:37 AM.

Roberto Nunez in service is the best. He is always fast to respond, trustworthy and very professional. I always go to him when I need any service or maintenance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leased a new vehicle

By jz on 11/8/2017 at 5:36 PM.

Nasser Naderi made the process pleasant, and fair. This is our 3rd Lexus purchase from Newport Lexus. We used internet guarantee pricing, which was rather convenient

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By vpinkoompee on 11/7/2017 at 5:07 PM.

My experience with Youssef and Matt were unexpected and very professional without being aggressive and pushy. The day I bought my GX, it was a marathon day from Beverly hills down to Mission Viejo and finally ending in Newport. And wow am I so glad I did. Not only was the car impeccable, but Youssef went to bat for me and helped me seal a good deal. It's now several days later and he's still super helpful and quick to respond to my questions and needs. Matt was a true salesman, but knew that no interest is no interest and moved on. The paperwork was quick and relatively painless. I never expected to find myself purchasing my 2nd Lexus at my very last stop and being super happy with the entire experience. I would definitely purchase from Newport Lexus again. I'm not sure if I were to have arrived at any other time if my experience would've been the same with other employees. I'm so glad I will never have to find out :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic experience. Will definitely recommend To friends!!

By Pqcindy on 10/31/2017 at 3:45 AM.

Nasser and the team at Newport Lexus were fantastic. They made us feel very special and went out of their way to make sure all our needs were met. I just love my new RX 350!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jayon2000 on 10/30/2017 at 11:16 PM. Helped by Teresa.

This was a great car buying experience Ali,Teresa, and Yasmine were awesome never pushy very knowledgeable and helpful. Ali went the extra mile with me and my family to make us feel comfortable. Thanks again Ali and Newport Lexus for a great Experience ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable and Easy

By PimpRN on 10/30/2017 at 10:04 PM.

I was greeted by employees as soon as I arrived at the dealership. Shooter (my sales rep) was kind and informative. He gave me opportunities to ask questions and responded to my concerns. My partner and I were provided with a complementary lunch from their snack bar and my car was washed while I was signing paperwork. Their entire facility is beautiful and the bathrooms are well maintained. I love that they placed a huge red bow on my brand new car and provided me with a video of the experience. This was not a normal car buying experience. I was not bullied nor hassled. I was treated with respect and was given high class service. I plan to buy my next Lexus at Lexus of Newport Beach. I will not go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Lexus, definitely not my last.

By Hconde on 10/29/2017 at 7:04 PM.

Beautiful delearship. Staff is very friendly and not pushy. I’m always busy and they kept in touch since the first visit. I felt comfortable and never rushed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Lexus dealership!

By lexus350 on 10/28/2017 at 10:37 PM.

First, the dealership is huge and classy with a wide selection of cars. Youssef is the Lexus employee and was helpful throughout the process in finding my RX350. He's an honest and very genuine person. I checked out the cars on a Thursday. I was back on Friday to drive the car home. Even the financing was simple. Documents are signed electronically, followed up with a print copy to take home. Only suggestion...it was around 7pm on Friday and the cafe was closed. Coffee and water was available. Please have snacks available...feed us:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st time Lexus customer! Love my car!

By LisaP on 10/28/2017 at 10:16 PM.

First time dealing with Lexus. Great experience and people! Love my car. I'm sure I will be a return customer . I will recommend Newport Lexus!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Salesman!

By Davis Lenz on 10/28/2017 at 7:26 PM.

I was treated like I was the only person that was buying today! Full attention to my needs and questions I had, and the positive attitude and feeling was deeply felt by me. Made my decision to buy Lexus a must over many other cars I test drove and looked at. My ultimate feeling was I AM HOME! No need to think, stress, or be confused ( really was that) until I chose my Lexus. Well Done Lexus!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Majid1332 on 10/26/2017 at 4:18 AM.

One of the best car buying experience ever,very knowledgeable salesman,kind and courteous .no sales pressure at all with explanations of both buying versus leasing options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Royal Treatment

By Thomas Graham on 10/26/2017 at 12:34 AM.

This is our second Lexus from Newport Lexus. We are always treated so well there and always ask for Mo. He calls to check on you and to answer an questions and spends a lot of time training you how to use all the features of your car. We will continue to shop at Newport Lexus and have Mo help us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice experience

By Maryam on 10/21/2017 at 6:52 PM.

Ali was very helpful , honest and friendly and helped us to choose and decide quickly and lease our car. Also the higher level managers helped us to get a good deal . We had visited some other dealers and tried different cars and this one gave us a five star experience. Thank you

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Lexus 430h RX purchased on 10/18/17

By SONNY B on 10/20/2017 at 4:55 AM.

Worked with Ali Moallem on my new purchase. Everything went smoothly and as promised. No shady hidden sales tactics. Straight forward the transaction was up to par with the high standards expected from a Lexus dealership. Would refer y friends and family for future purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service. No pressure. Great facility.

By Greg on 10/15/2017 at 6:05 AM.

Newport Lexus IS a great facility not only can look over cars and check out their inventory without any pressure but if you do buy there it is much more. Shooter with whom I worked with is a very knowledgeable guy and would recommend you work with him. He will help you understand all the numbers and options as well as the choices you have with them. I ended up buying an L Certified rx350 which was a better deal than a new. Especially just for the warranty. The car that I actually purchased was from their Tustin location. Shooter picked up and brought it over to me. In the meantime I was able to get a sandwich from their cafe they have by the service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Successful Experience

By Paul on 10/14/2017 at 7:27 PM.

My pristine 2004 Lexus ES330 was rear ended and totaled. Un-expectantly, I found myself in the market for a replacement car. I knew that I wanted another Lexus. In my search for the right car, I spent almost three weeks searching online and checking with several dealerships. One of those dealerships I called was Newport Lexus. I spoke to Mo Qureshi. I found Mo to be knowledgeable, patient and easy to talk to. After conveying my requirements and choice for exterior and interior color, Mo assured me that he would keep an eye out. Not long afterwards, I received a call from Mo who said Paul, I have your car. He was right, the car had everything I was looking for. It was gratifying that my car search had come to a successful end thanks to Mo. It was pleasure going through the buying process with Mo. I recommend Mo to anyone in the market for a car.

I would recommend this dealer.