Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BOUGHT USED CAR OVER THE INTERNET

By dantheman1 on 7/16/2018 at 7:59 PM.

I BOUGHT A 2003 MAZDA MIATA ON THE INTERNET FROM LISA COOK . SHE TOLD ME EVERYTHING I NEEDED TO KNOW AND VIDEOED THE WHOLE CAR INCLUDING THE UNDERCARRIAGE WHILE UP ON A LIFT,(I KNEW WHAT I WAS LOOKING FOR). I FLEW DOWN FROM PA. WHERE LISA PICKED ME UP AT THE AIRPORT AND DROVE ME TO THE DEALER.SHE WAS VERY PERSONABLE AND EVEN BOUGHT ME BREAKFAST AT STARBUCKS. I FOUND THE CAR TO BE AS REPRESENTED AND WAS VERY PLEASED. I DROVE OVER 1000 MI. HOME AND HAD NO ISSUES.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lisa was Amazing!!

By SamOfficial_13 on 7/14/2018 at 9:36 PM.

I came in with an inquiry and left with a vehicle, the process was quick, smooth and not stressful at all. They dealt with the finances and everything was in-house. I expected to make at least 2 trips of 2 days but I left with a vehicle that same day. Lisa Cook was my salesperson and she was amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased used vehicle

By Tammy 37020 on 7/12/2018 at 7:08 PM. Helped by Paul Beach.

Brought in my 2014 F150 and traded for a 2017 F150. Everyone was very helpful and knowledgeable and made the experience a good one. The service department is great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kim was very helpful. Great customer service

By Cari on 7/12/2018 at 5:45 PM.

Great customer service . I will recommend them to everyone. Kim got my car in timely. The service department kept me completely up to date on all processes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just the best.

By Renee on 7/10/2018 at 11:17 PM. Helped by Sam Simpkins.

They worked with us to put us in something we liked than just giving what they wanted us to have.i like the service very much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My entire family was treated great!

By Switzoid on 7/8/2018 at 12:57 AM. Helped by Paul Beach.

Talked too Lisa Cook over the internet and told her what payment on new car with a trade that had negative equity on it. They were very helpful and we bought a Ford Focus and the payment was what we wanted!! That is so rare when you leave a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second time this week to buy another car.

By Switzoid on 7/8/2018 at 12:46 AM.

When I bought a Ford Focus earlier this week they were so good that we decided to ask them if we could trade in another car and get a Ford Escape. We purchased a Ford Escape and they gave us a good deal. Second time this week!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Child2222 on 7/3/2018 at 2:04 AM.

Thanks to Charles Bobo for a great experience. All staff was very helpful. I would recommend this dealership to all my friends. I got the the truck I wanted at a fair price Kim in service is an asset to that company she is very courteous and knowledgeable Thanks Cliff Carlock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

18 4Runner

By Lyamir on 6/23/2018 at 12:11 AM.

Excellent Service...Ms. Lisa Cook gave us an awesome customer services and did everything she could to help us get the car we wanted thank you so much I am absolutely sure that Ms. Cook will do the same for the next customer. Thank you! Att. Yamir and Liz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Service Visit

By Hernandez. Jose on 6/22/2018 at 3:38 PM.

I had recently bought a vehicle from Newton Ford and I brought it in for the first service. Upon arrival I talked to Mike Brown and he was very friendly! Wait time was very efficient and when my vehicle was done Mike went over the report card of my vehicle. Overall service was great highly recommend others to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing F150

By McFord63 on 6/20/2018 at 1:05 PM. Helped by Paul Beech.

Paul Beach made purchasing my F150 a breeze very helpful friendly staff I love my truck short drive but well worth it I would recommend Newton Ford to anyone looking for a new or used vehicle thanks Richie McDonald

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helping To Re-Establish My Credit!!!

By Kimymami on 6/14/2018 at 5:03 PM. Helped by Barry Huber.

I went on Newton Fords website looking for used cars to see if I could upgrade my car and try to re-establish my credit. My salesperson, Lisa Cook communicated with me via text, just like I had requested. Never once did she push or ask me to do anything I wasn't comfortable with. When I went to the dealership after work the car was ready for a test drive. She was respectful of my time by having car on with AC running when I got there. After a quick test drive I left the dealership satisfied that I had found the car but needed to discuss the purchase with my husband. They offered to let me take the car overnight, but I didn't want to. Again no pressure, just trying to make sure I was completely comfortable with the choice I had made. I was embarrassed to discuss my credit issues with the Manager, but Barry Huber never made me feel uneasy or like I was "being punished" because of my credit. I was amazed when 15 minutes later we were in the finance office with the car I wanted, and the terms I wanted! They have earned my business for years to come!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Met my service needs in a timely manner

By Ford2015 on 6/14/2018 at 11:41 AM.

Staff was very attentive to my service request and completed in a timely manner that was discussed. Price was better than expected and that's why I will continue to bring my business to Newton Ford South!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best car buying experience

By anita hancock1976 on 6/11/2018 at 8:01 PM. Helped by Everyone was great to work with, just don't remember all the names.

Everyone was great to work......best car buying experience.....Would definitely recommend Newton Ford in Shelbyville TN . Lisa Cook was wonderful to work with, and made everything go smooth.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price

Great service,with a smile

By Gigi1954 on 5/26/2018 at 6:29 PM. Helped by Not good with remembering names , names above, looked familiar except Nicholas Delorenzo and James Robinson..

The whole process was wonderful. Our salesman, knew his cars that where available, took down information as to what I was important in the vehicle I wanted. That sealed it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By Kinglee0909 on 6/1/2018 at 3:49 PM.

Lisa Cook was wonderful to work with. She put us in a reliable car and with no pressure. Her approach was genuine and honest. We’ll definitely be back for other vechicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied

By Johnnyfordman04 on 6/2/2018 at 5:57 PM.

Nick Delorenzo and the whole staff at Newton Ford helped me from start to finish very satisfied with my purchase would recommend this dealership to everyone

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Satisfied customer

By Teneille530 on 6/1/2018 at 9:58 PM.

When I signed my final paper I felt that I completely understood everything that had taken place. Charles did not try and fast talk me, he was very patient. Previous dealings with other dealerships left me very leary and scared of the process. But Charles Bobo and Newton Ford changed that for me on yesterday. Im happy with my purchase so I won't be back soon but one day I will be back. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleasant people. They made the experience very pleasant

By New car owner on 6/1/2018 at 2:07 AM.

Very pleasant people. They made the process very pleasant and not a long drawn out process. I would highly recommend this company to anyone. Very pleased with the company.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Newton Ford review.

By Dagully on 5/28/2018 at 8:29 PM.

First visit to Newton and was very impressed with the way we were treated. Everyone was very courteous and helpful. I would highly reccomend Newton Ford to anyone wishing to buy a vehicle.

I would recommend this dealer.