Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great. Nice group and very accomadsting

By Linda on 2/15/2017 at 4:44 PM. Helped by Tim.

Excellent. Love my Jeep and the folks at Nichols were great! I can not have a 25 word minimum! I don't have anything else to say about my experience

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Sales Associate Great

By Bossman on 1/26/2017 at 9:40 PM. Helped by Tim Roberson.

Tim Roberson, our salesman, was awesome and never put pressure on us. He made the process smooth and easy and worked with our budget. Would buy from him again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great experience

By meme on 1/24/2017 at 9:00 AM. Helped by Tim Roberson.

I had a good experience with my new car purchase Tim R. was great and informative and really helped me pick the right vehicle to handle my needs. ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service Tim made car buying an easy experien

By Hondaman on 1/11/2017 at 10:45 PM. Helped by Tim was salesman and Larry the Finance Officer.

Tim was great and the entire team is a group of caring professionals. Everyone was pleasant and informative. Tim was with me through every step of the car buying process. I recommend this car buying experience to everyone. I will return to these guys for my next purchase. I highly recommend Nichols Dodge Chrysler Jeep.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price

Friendly, helpful staff. Good coffee

By VORTEX on 12/28/2016 at 8:07 PM. Helped by Tim.

My salesperson Tim was very personable and kept his promise to take care of some issues I had. The sales Mgr. is also nice to deal with. The service dept. is quite professional but like all dealerships I've experienced tend to charge on the high side. To have a trouble code read on the hand held is $40 there, but auto parts stores will read them for free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Experience with Service Dept & Representative

By t hodder on 7/21/2016 at 2:32 PM. Helped by Bill.

The Service Department is fantastic! They took care of my Jeep and make sure that everything worked right before returning it back to me. I can't say enough good things about the representative Bill as well. He went above and beyond to make sure that I understood everything and kept me updated of the status of my jeep. To me that is just as important as the great work the service department did. With a great representative such as Bill to work with, providing that excellent service, I will definitely be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!!

By Karen on 6/18/2016 at 9:50 PM. Helped by Shea Forbes.

Just wanted to take a minute to highly recommend this dealership to everyone. Quality service & products!! They didn't have what I wanted, but was able to locate it for me!! Everyone was super nice!! Very pleasant experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Michelle on 5/11/2016 at 6:50 PM. Helped by Robbie.

Robby was a great help. He was friendly and informed. He was very helpful showing us how to use the car.he was not pushy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very knowledgeable and helpful!

By Tamika Pinnock on 5/12/2016 at 5:28 AM. Helped by Rob Shay.

Nichols Dodge not only help me find the perfect vehicle but made the process very enjoyable. I gave a budget I wanted to stay within and I was not pressured to go above or even close to my budget!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BE WARNED STAY AWAY

By Christy Evans on 5/4/2016 at 6:47 PM. Helped by Service manager.

I PURCHASED a 2014 ram 1500 at the end of 2013. Within one month, truck had major engine failure. I took it back to DEALERSHIP to be fixed, mind you truck had 1k miles on it.at pick up several scratches were observed. Owner declined his staff did it and argued with us. Fast forward, like an idiot, returned yesterday to said DEALERSHIP to have oil change that was included in purchase. They claimed those expired and charged 57.00 for an oil change. With no choice but to pay, got home and now have a dent in the door. STAY AWAY! Horrible customer service. After reading reviews on other sites, this happens frequently!

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

New RAM truck purchase

By billd on 4/28/2016 at 4:11 PM. Helped by Kevin Rackley, Christian Wolfe, Larry Wolfe.

I was looking for a replacement for y 96 RAM 1500 4wd. I had looked at used, and based on pricing of used decided to look at new ones as well. I had tried at several dealerships in the Triad area. I found a good deal on a new 2500 model at Nichols, asked for info online, and was contacted by Kevin Rackley via email (which is the best way for me), After several exchanges I headed up to Nichols, we looked at a few trucks, and I decided on the 2500. Price was great, and the financing terms were good. The process was smooth and friendly. My feeling is that out of all the folks at dealerships I dealt with Kevin listened to what I was looking for instead of trying to just sell me something. The finance folks Larry and Christian were good to deal with and had access to my credit union as a lender which really helped ease the process. Its not a high pressure dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Bulletts on 4/18/2016 at 7:01 PM. Helped by Carl Simpson.

Carl made this an easy transition , very happy with our purchase. I will be sure to recommend co-workers and friends to the dealership. Very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Aub on 4/16/2016 at 11:13 PM. Helped by Rob Shay.

Just purchased my 3rd truck from this dealership today . Rob Shay was our salesperson. He was great to work with- a real no pressure approach. I would recommend him and the dealership- to anyone looking to purchase a truck !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NAILED IT TWICE!

By Mintjulias on 4/17/2016 at 1:50 AM. Helped by Rob Shay, Christian.

Dealership was able to put us in 2 new vehicles against incredible odds. Was able to use 2 trade in vehicles and made payments within our needs. Great Job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a van for small business

By John on 4/16/2016 at 1:57 PM. Helped by Rob Shay.

The van i bought has helped me so much in a short amount of time. Rob shay was friendly and listened to what i needed to make the purchase right for me. He was avaible after the sales for everything i needed.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away.

By rainear on 11/24/2013 at 12:34 AM. Helped by Sales.

No they say that they have guanteed finc. and in the end they are false advertising that type of finc. do not go to the dealership if you require such finc. as guanteed. It,s not going to happen.

I would not recommend this dealer.