Dealer 2-Year Rating

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Customer Service
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Friendliness
1  
Overall Experience
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Price
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Quality of Work
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Service
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Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crooks & Thieves

By na23aslam on 7/16/2019 at 5:59 PM. Helped by Service Manger Jeret Williams & service rep Bob.

I took my wife’s BMW 740Li for future service that was NOT due until 7000 miles of future use. Niello BMW Elk Grove retuned my BMW with body damage , white paint on my black car, and interior damage. I paid Niello BMW Elk Grove over $5,500

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Niello BMW Elk Grove are CROCKS!!! & THIEVES!!!!

By na23aslam on 2/21/2019 at 5:57 AM. Helped by Owner Rick Niello, Service Manager Jeret W., Service Advisor Bob C..

I took my wife's BMW 740 Li for service to the Niello BMW Elk Grove location. Please note the vehicle was purchased from Niello BMW Sacramento as a Certified Used Vehicle. I had 4 major services preformed on the car. These services were not due until 9,000 miles of future use of the car. I paid approximately $5,000 dollars in repairs. In return I received my car scratched, dented, and covered from the front to the back of the car in a white liquid substance, and the engine light is ON and the car is Shaking. I emailed the Owner of All BMW dealerships not limited to just the BMW name, Mr. Rick Niello. His Direct response was "Come get your car , give our loaner car, and we are cutting all ties". So now I am stuck with a damaged car with a Body Damage repair estimate of $14,000 dollars and I do not how much the Repair Cost will be on the Engine Light issue with the car Shaking. I have attached the Email Letter to The Owner of 12 different brand dealerships, all Luxury Cars, Mr. Rick Niello. ---------------------------------->>>>> Hello Mr.Rick Niello, my name is Navid A. I do not know if you remember me, I contacted you about 2 years back about how long it took me to save to buy my wife her dream car after the loss of one of my children. Well Mr. Rick Nielllo I find myself requesting your attention for the exact same issue. The only difference is the first occurrence happened at the Niello BMW Sacramento location. In this latest occurrence I took my Wife's BMW 740 Li for service it did not need, to your newest location Niello BMW Elk Grove. I took my car in for regular service that was not due or need until 5,000 to 9,000 miles in future use of the car. I decided to take care of the regularly scheduled maintenance ahead of time. I spent $4,500 to over $5,000 on the preventive maintenance; I even bought wiper blade for $90 dollars that I didn't even need. However since i keep my car in such top condition I decided to have the 4 to 5 major service's done ahead of schedule and all at the same visit. When my car was first returned to me it was covered with a liquid white substance that was still wet and dripping off the car. In addition to this there was very noticeable paint chips on both the front driver's door and rear driver's door. Even the gas cap was scratched and had the white liquid substance on it, (How do you scratch a gas cap? I am confused on that). So th service manager Mr. Jaret Willams offered to repair the damage. I was given a loaner car and was on my way. About a few weeks later I went to pick up my car and found that there is NEW damage to my car. One thing stuck out, where the driver's door was painted, there was overspray in the shape of a "T" on the door entry area. At this point Mr. Jaret Williams informed methe "damage that was repaired" will be corrected and the car will be sent back to the body shop and he will let Omar at the shop know what happened. So about 3 to 4 days later Mr. Jaret had one of his employee's, Bob, text me to ask if I wanted to have a small dime size dent in the front bumper repaired and paint the front bumper for $850. I agreed and paid your Dealership more money. I must mention to you that the dime sized dent in the front bumper; I bought the car like this from Niello BMW Sacramento; as a "Certified Used Vehicle". I later realized that I paid $850 to paint the front bumper that was covered in the white liquid substance. The same white liquid substance that Niello BMW Elk Grove was responsible for sprayin all over my car. Then 3 to 4 days later I receive a call from Mr. Jeret stating that on the drive back from the body shop located in Citrus Heights a spark plug coil went bad on my car and that Mr. Jaret fixed the issue at no charge. At this point I told Mr. Jaret to go ahead and replace all 6 spark plug coils. Again I paid your dealership another $1450 dollars. After another 3 to 4 days later I went to pick up my car after Niello BMW Elk Grove had custody of it for over 1 month. Mr. Jeret met me outside as he drove up in my car. Mr. Jeret handed me the keys and told me the car was waxed and that is why there is dust on it so don't wash it. Mr. Jeret walked away as i looked at my car. I took a quick look outside and a quick look inside. I found a Large clear plastic party cup, ( the cups most commonly used for drinking alcohol) in the rear seat. I took the cup inside to let Mr. Jeret know , however I could not find Mr. Jeret. I left the cup on the counter at the customer pickup and left your dealership. I drove my car home and left it parked in the driveway. The next day I was outside smoking a cigarette and noticed my front License Plate with the BMW logo was upside-down. So now I am beginning to inspect my car in detail. I found several New scratches, the white liquid substance had dried ALL over my car. It was on the entire hood, headlights, front windshield, roof, the trunk, both passenger and drivers side doors, my rear bumper has a NEW dent in it, the "shark fin antenna" was scratched, the rear passenger door had obvious dent on the chrome trim and scratches on the door jam in the same area as the chrome trim, the panel between the front and rear passenger doors is scratched as well as both chrome trim on both doors. You remember the cup I mentioned earlier; There is a stain in the back seat where the cup was found. This is just some of the damage caused by Niello BMW Elk Grove. All of this damage was pointed out to Mr. Cook at your Niello Collision Center on Fulton Ave. Mr. Cook in his professional opinion agreed with me as I pointed out the damage. Mr. Cook confirmed that damage was caused due the "Waxer Machine". Mr. Rick Niello, I am sorry to inform you that the story and unpleasant experience did not end there. Mr. Jeret arranged to have a loaner car from Niello BMW Elk Grove waiting for me at the Niello Collision Center. The car given to me was a New 2018 BMW 430i with 6,676 miles. The car was all scratched in the rear both sides, the front, and if that wasn't bad enough the car was not washed. The inside of the car was Filthy. A better way of putting it, the female employee commented "that's gross". All floor matts were covered in mud, the back seat had white stuff on it, the driver's seat was full of Long Human Hair, all the windows were cloudy. I called Mr. Jeret of the issue with car. I also had the female employee from Niello Collision Center take photo's of the loaner car's condition and email M Jeret the photo's. Thankfully Mr. Cook from Niello Collision Center had the car cleaned for me. I forgot to mention to you Mr. Rick Niello that Niello BMW Elk Grove LOST my front license plate. Sir, how do you lose a customers license plate and then to top that put on the BMW front plate decal upside down. How? Mr. Rick Niello I need to point out a VERY important detail to you. Since my first bad experience with your dealership Niello BMW Sacramento, I made it a point to have the Service Advisor to inspect my car together performing a through and detailed inspection outside and inside of my car. When I initially took my car to Niello BMW Elk Grove, I insisted that my Service Advisor "Bob" do a through vehicle inspection inside and out with me present. Mr. Bob commented to me and to Mr. Jeret "Mr. Aslam your car is in Great condition, it is very Clean inside and out" Mr. Rick Niello, I am at a loss for words. I do not know what to say. No one in their right mind pays someone to fix their car and have it returned to them damaged. Here we are again, I am asking for your assistance with this terrible situation. I don't understand how my car can be damaged in such a reckless disregard at not just one of your Dealerships, but two of them. Mr. Rick Niello please contact me. I prefer a phone call, however you can email, text, or call me. Your choice. Navid A. 1-916-***-**** *********@hotmail.com

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Integrity

By Hated Audi Palo Alto on 7/12/2017 at 8:53 PM. Helped by Ed Ocampo, Tony Soltero.

Unbelievably easy to work with--honest, straightforward and motivated to make the sale. We did all the negotiations on the phone and text AND they delivered the car to me on the peninsula! Don't bother with local BMW dealers--talk to these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase, Amazing Salesman

By JB on 11/11/2015 at 5:51 AM. Helped by Tommy Lu.

Had the pleasure of purchasing a used car from Tommy Lu who made this a pleasurable and smooth process. I am one to say that I do not enjoy interacting with car salesman but did not have this attitude after talking too and purchasing a car from Tommy. I recommend asking for Tommy Lu for a future purchase to anyone as he did not create extra pressure to purchase, was honest, and very easy to communicate with. Thank you Niello BMW in Elk Grove for this great experience and Thank you Tommy Lu for helping as I have never had a better experience in purchasing a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and the right choice

By fngood4ever on 1/3/2015 at 4:05 AM. Helped by Chanstar Sim.

I want to THANK BMW for having the best car salesman CHANSTAR SIM who helped me from the moment I walked in Niello BMW Elk Grove, having a great enthusiasm to serve, answered all my questions, especially when I didn't know what vehicle I wanted, showed me the SUVs X3s, all the specifics, from exterior and interior color desires, and asked about X1s and ended up deciding best choice after many questions . Chanstar was very patient, kind, giving me no pressure, made me smile with his personality and quick to show anything I was looking at on the lot, so friendly like he was family without any trouble, excellent people skills, very comfortable to discuss the specific details of any vehicle, very intelligent and knows BMWs! I personally enjoyed the experience and recommend anyone going to Chanstar Sim, very impressed, very pleased with his personal customer service, like he read my mind and walked me through the whole BMW to make a very satisfied customer as I was family. As I have bought over the years many vehicles, have to say Chanstar is the best I ever had, thanks so much Chanstar Sim and I am having a Happy New Year with new 320i Liquid Blue beautiful lovable car with all premium package.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Dealership!!! Negotiated Online

By xkrgam on 7/17/2014 at 9:11 PM. Helped by Tommy L. and Joe D..

Contacted Tommy L. and Joe D., of Elk Grove, CA BMW. Found the car of my choice online, and requested a call back. Tommy L. called me within 2 hours. I explained the desire to lease the BMW X5 50 M Sport. I reside in Las Vegas, NV, and wanted to take delivery in CA. Tommy worked with me from the very start until I picked up the vehicle 3 days later. The overnight of required documents went very smoothly, thanks for Joe D. handling that end of the process. They gave me the best customer pricing and interest rate (money factor) for the 36 month lease. When I showed up at the dealership to review the vehicle, Tommy Lu was very thorough, explaining all features, and and items that I might be concerned about (i.e., a window chip on front windshield was repaired, and Tommy was let me know that before I took my flight from Las Vegas, to Sacramento). When I met Tommy L. and Joe D., they treated me respect and were very customer focused, insuring that my experience was the best. I am extremely pleased with the vehicle and the entire process of taking possession of it. Grover M., Las Vegas, NV

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By WIL9 on 5/30/2014 at 5:54 PM. Helped by Tommy Lu, Vanessa, Sydney, Finance, Parts.

Tommy Lu and Niello BMW of Elk Grove plus the people in its finance, parts and service are tops, incomparable. Before I went to Niello BMW, I had a number of older cars not newer than 2004 consisting of Lexus RX and Mazda Tribute except for a newer 2011 Mini Cooper Countryman. Previously, I had a lot of experience of buying new cars but due the economic slowdown since 2006 I had to defer my car itch. Actually, I looked for a Volvo XC60 which was a strong contender with high interest rate and I looked for a BMW X6 at a dealership closer to home and since I already have more than enough cars, I was choosy partial to white exterior color, sideboard and most frills. The local dealership had a white BMW X6 without a sideboard and I volunteered to pay for the parts and the dealer to install before delivery, however, the dealer insisted I take delivery of the BMW X6, then order the parts, then go back for the installation - no go for dealer and me. Later, I went into the internet and found a BMW X6 exactly as I wanted but around 180 miles round trip at Niello BMW. I was going to Sacramento for another purpose so I passed by Niello BMW and test drive the BMW X6 and expressed my strong interest since it is exactly what I wanted but with some minor hurdle as I was on my way to Sacramento and time was of essence. After I got home at night, the conversation resumed, I gave my financial information, they gave me the lowest interest for my credit standing which does not qualify me for credit sainthood and gave me the discount I requested on top of the initial discount they offered, this all done by phone, FAX and internet. The next morning around 8AM, I drove the 180 miles round trip and there was minimum work to do as Niello was well prepared and I drove I out the car in an hour and I got home before lunch. Ironically, the local dealership actually acceded to my desires of installing the sideboard to the BMW X6 first prior to my taking delivery, but, this was after I decided on Niello BMNW of Elk Grove due to their unequaled customer service. As I have said, I had a lot of previous experience with new car buying but none compares with Niello BMW of Elk Grove and especially with Tommy LU. Would I recommend Niello BMW of Elk Grove - absolutely (even at 180 miles round trip).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amir is a great Ambassador

By Max_Mar on 5/17/2014 at 4:03 AM. Helped by Amir Mohabbat.

My wife and I have been shopping these past few months for a replacement SUV to her Lexus GX470. We had some free time Friday evening and decided to visit Niello BMW just to look at vehicles (with no intention of immediately buying). We were greeted by Amir Mohabbat who was very friendly and polite. No pressure, no hard sell. I can tell you we were so impressed by him and their vehicle selection that we came back the next morning and settled on a fair and reasonable price for an 2013 X5 35i. The purchase process was painless as it only took 45 minutes. Again, no tricks or upselling or pressure by the finance manager. We have returned several times to purchase accessories or to ask questions about the vehicle and Amir happens to be in. Amir greets us and escorts us around the dealership, introducing us to key folks in the Service Department and Parts Department. I have purchased many luxury vehicles in the past, and I have to say this is the best experience I have had. Amir is a great ambassador for Niello BMW!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

My first dealing with Niello BMW was an oil change when...

By grapehopper on 2/24/2013 at 4:54 PM. Helped by lloyd.

My first dealing with Niello BMW was an oil change when they first opened. Wow, they told me I needed all this other stuff done to my car which would be about 2700.00. I took it to my regular mechanic and not ONE thing they told me to fix needed to be fixed. Strike one. Upon another visit, they gave me the wrong part and then fought with me too get my money back. Strike two. Recently, I tried to contact their parts department where I was told they were busy. They got my name and number. I called for two days and NO ONE ever returned my call. I drove there to get a part and then no one would help show me how to put the part on my car when I asked. Lloyd the parts guy said. Oh, they said you can basically do it yourself, just the hardest part is taking the part off... I asked if I could make an appointment and they basically told me the owner would have to put the part on. OH MY GOODNESS really? That's customer service?Strike three. You're out. I was considering buying a car there next month ONLY because it was close to the house, but I wont ever step foot in this dealership again. Our whole family and relatives have BMWs and they will not be getting any of our business ever. You lost three sales that I know of Niello. Good job. There are way too many cars out there and too many other BMW dealerships to be treated this way.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

bought a 2010 x5 in this dealer..sold me all kinds of...

By l_b on 7/26/2012 at 2:15 PM. Helped by chris, Bob.

bought a 2010 x5 in this dealer..sold me all kinds of crap and of course i bought it..engine light came on at 2nd week of owning this car, took car out for the shield and found out many nicks on the car and the only thing they said was"well it is a used car, if you buy a new car, it won't have those" they act like i only paid $2 dollars for the car..they also took the car for several days and yes..they gave me a chevy to drive..attempted to send me home with a missing rear view mirror cap yesterday and that just blew me off..the sales pitch for this dealership is good but service sucks..i won't and will never buy here again..

I would not recommend this dealer.