Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Knowledgeable

By Juanita A Thompson on 9/26/2017 at 11:09 PM.

We stopped in to learn more about the Subaru Outback and Forester. The Sale Consultant Frank Salinas answered every question I had and some I hadn't thought about. He was patient and walked us through the features of the Forester (my favorite). Even in 90-degree weather, Frank didn't rush us. His customer service skills left a lasting impression. I will return to Subaru in Portage Indiana and I will also tell others who are in the market to purchase to stop in and see Frank.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service at Castle

By B&L on 8/24/2017 at 1:19 PM. Helped by Brent Sharp.

We were very pleased with the professional, friendly service we received at Castle Subaru in Portage, Indiana. Our sales representative, Brent Sharp, was knowledgeable and helpful. Castle's policy of providing free car washes, oil changes, and tire replacement for as long as we own this vehicle is a unique benefit

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely satisfied customer

By BaileyRecio on 9/4/2017 at 11:56 PM. Helped by Brent Sharp.

My husband requested information on a vehicle at Castle near closing time on a Saturday. Within 15 minutes, he received a phone call and scheduled an appointment to come in and test drive that vehicle the following Monday. Upon arriving, Brent met and greeted us at the front door. He was extremely friendly and very thorough. Castle had the vehicle we were wanting to look at already pulled up and waiting for us. Even though we were there for a few hours working numbers, Brent never gave up and was able to get us into the car that we really wanted. They have gained two forever customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Brent Sharp

By Jimbob on 9/2/2017 at 9:21 PM.

Brent worked very hard for the best deal and is a pleasure to work with!would highly recommend you pay a visit if you're in the market for a new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent Car Buying Experience.

By LuisSemi on 8/30/2017 at 6:07 PM. Helped by BRENT SHARP.

I had a short window of time after work and I decided just to go see the new 2018 Subaru Crosstrek in person at Portage Castle Subaru. I met Brent Sharp and now I'm the owner of a 2018 Limited Subaru Crosstrek. I only went there to see one in person and after a brief conversation with Brent Sharp he was able to beat my expected monthly payment budget. Brent certainly puts the customer first and for being below the legal drinking age he was very professional and courteous. It only took 2 hours and I drove off the lot with an awesome brand new "Subie". Thank you Brent Sharp for a hassle free car buying experience. Go see BRENT SHARP @ Portage Castle Subaru, you won't be disappointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Smcd21 on 8/28/2017 at 5:53 PM. Helped by Brent sharp.

Had an excellent experience here, very informative, helpful, and friendly, will be back in the future and definitely be sending friends and family to buy cars from this dealership

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal

By amandakooi13 on 8/28/2017 at 5:53 PM. Helped by Brent Sharp.

Brent was very pleasant to work with. You can tell he defiently values his clients. He is very knowledgeable and friendly. Best prices around. Very pleased with my new vehicle.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price

bussy

By doglas on 8/28/2017 at 3:32 AM. Helped by Brent Sharp.

They know there products and paper work. Which make thing go faster. Also they let you test drive all the vehicle to make sure it is what you really want to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best 1st car purchase experience EVER!

By Maria3591 on 8/24/2017 at 7:38 PM. Helped by Ricky Cernak.

Ricky Cernak and Dave Eisin were the best helpers there. Ricky Cernak sat down with me for hours trying to he tmw the best deal around and he did just that! He showed me all my options and in my price range and went into each car into great detail! I went home the same day with a 2014 Nissan Sentra and I couldn't be happier with it! And Dave did the same for me, explained everything I needed to know in detail and made sure all my questions were answered before I left. I HIGHLY recommend this company to anyone look for a car! Love it here ! 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ylagor1990 on 8/22/2017 at 7:49 PM. Helped by Brent.

This was my first time buying a vehicle and my experience here in castle Subaru was great. Every thing was explained clearly to me and I received great help with my financing. I would totally recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience

By Outback, Cindy5663 on 8/20/2017 at 2:56 PM. Helped by Frank Salinas.

We we greeted warmly on first visit by Frank Salinas. When we told him we were just looking he gave us his business card and said he would give us time to look in private and to come see him with any questions. We went back a week later to purchase the vehicle we had decided on. Frank was there to make the process efficient and painless. We left with our new vehicle and a very excellent experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Day @ Castle/w Brent Sharp!

By Elio@walnut on 8/11/2017 at 3:26 AM. Helped by Brent Sharp.

Brent worked very hard to get me the Crosstrek i wanted. He was easy to work with and helped me get a great deal. I am very happy with my new vehicle and the customer service i received @ Castle. Brent was efficient & professional. I was referred by a friend & will refer my friends. Thanks Brent. It was nice working with you.

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Outback

By Doug395 on 8/10/2017 at 1:41 AM. Helped by Bill Kreitzer.

They had a decent selection of cars to choose from.Bill the salesman was a good guy not to pushy and knew the auto pretty well. They did knock some money off the price and that was a plus. So far so good haven't dealt with service yet. We do like the outback ,still learning about the features.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience.

By Messagemanmike on 8/9/2017 at 11:36 PM. Helped by Kim.

Worked with Kim picking out my first Subaru. Very happy with my choice. Service was excellent. Going to be coming back for quite some time.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

car purchase review

By kasey on 8/9/2017 at 8:59 PM.

had and excellent experience with Bill and Mike. made the purchase of the car easy and quick. provided excellent pricing and service options that met all of our needs. car was for my wife and she is happy. i will visit them when i need a new carf. best regards, MJK

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Luv My Outback on 8/9/2017 at 6:10 PM. Helped by James Board.

This was our first time buying a new Subaru Outback. We worked directly with James Board and thought he was great! We knew the vehicle we wanted and he made the buying experience a pleasant one. We would definitely choose this dealership over any others in the area. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful experience

By lshiplov on 8/8/2017 at 1:53 AM. Helped by Jon Turpa, Tim, Justin, Dave.

Wonderful experience, very friendly, not pushy, and gave us a great deal! Explained how everything works in detail. Test drive was long enough to know if you really liked the vehicle or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for a Subaru

By Jmae on 8/7/2017 at 3:11 AM. Helped by Kim Shikles.

Kim Shikles is so knowledgeable and passionate about cars. He listens to what you want and in need in a car. He made car buying so easy and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Castle is a cut above the rest

By Subie2015 on 8/6/2017 at 12:46 PM. Helped by Frank, Jon.

My Wife and I bought a 2015 Suburu Outback from castle Suburu. the sales people were not what I expected from a car dealership. Watch this dealership, they are a cut above the rest, all of the staff are very friendly and very professional. Dont tell the other car dealers, these people are honest and up front . Castle will be a local powerhouse in the car business, Thank you Frank and Jon for doing an outstanding job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, Professional Courteous Customer Service

By Paul on 8/6/2017 at 3:06 AM. Helped by Brent Sharp, Justin.

The service from Brent and Justin were... OUTSTANDING...very professional, , respectful and most accommodating. Shining examples of Customer Service and to be highly commended. Thanks!!!

I would recommend this dealer.