Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Don't go here!

By steve1960 on 10/16/2019 at 1:45 AM. Helped by Mr. Booker.

My 80 year old parents recently purchased a Nissan Rogue from Nissan of Athens and have been lied to, and had their veracity called into question, so many times during this experience that they told me that they will never return. I personally experienced just a small portion of this myself this afternoon.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

You should be ashamed!

By Jennifer.Croft on 8/17/2019 at 3:30 PM. Helped by Tim, Tony, and Jerry.

My daughter had her car towed in because it stalled on her way home from work. She’s a 20 year old college student with parents that live four and seven hours away. They told us she needed a $4000 transmission. Feeling a little skeptical because of lack of communication of how they came to this conclusion, she picked it up for a second opinion. Immediately she noticed her AC isn’t working. I called, text, and emailed the service department and still haven’t received a response! Not to mention all the codes are wiped clean from her car! Very deceptive! Oh, and the transmission that “needed” to be replaced was just low on fluid ( they checked as “ok” on the inspection list)

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Air Conditioning issues in June in Georgia

By Mandawg1 on 6/11/2019 at 6:19 PM. Helped by Tim Steuk.

I callled and spoke with Tim. He sat me up an appointment to come in immediately. The technician found the problem and Tim explained in detail what was wrong. He got me into a rental and oversaw the fix. Called me a day earlier than I was expecting to tell me car was ready. When you got back to the service center everything was waiting on me. He had me in and out in 8 minutes. Great experience. They have my business for life

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Long wait but excellent people

By Pcallaway on 6/8/2019 at 1:25 PM. Helped by Tony Bowers.

I love this dealership but yesterday I had an appointment and it took over 2 hours for an oil change and got them to check my seat belt. It was a Saturday so I expect longer wait times but since I had an appt I didn’t expect such a long wait. Nonetheless, they take good care of my car and I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By cpony on 6/7/2019 at 1:25 PM. Helped by Heather Harrell.

Everyone is very friendly and professional. Making an appointment on line is quick and convenient. The waiting room is comfortable and stocked with water, soda, and snacks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service?

By Anita 1121 on 6/7/2019 at 8:00 PM. Helped by Tim at front desk, Dustin Smothers.

The gentleman at the service desk was great. I thought my rear brakes were making noise. I was from out of state traveling. Dustin Smothers looked at my car and I did need rear brakes. He got them on for me and looked the car over. It was a very short wait. I felt secure about getting back on the road for my vacation. Bravo Nissan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Me on 6/3/2019 at 4:35 AM. Helped by Heather.

My service technician was very courteous and even made it possible for me to get a ride to my job while waiting on my car to be serviced. They even washed my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for oil change

By Wja61 on 6/3/2019 at 7:04 PM. Helped by Heather Harrell.

Had first oil change , nice waiting room while waiting, drinks and snacks were in provided. Didn't take long to change oil . They washed my car!!!🤗

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
2   Quality of Work

Good customer service

By KMK0203 on 5/23/2019 at 6:56 PM. Helped by Kelly.

Very friendly people and great customer service. Few things that could of been better but all together great dealership for service work and will return.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on vehicle

By Mccd7530 on 5/23/2019 at 2:47 AM.

Very professional and made the service wait pleasant. Waiting area clean with free drinks and treats for the customers. I appreciate them going above and beyond to make sure I was happy with the service department. Even gave my vehicle a car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Nissan of Athens on 5/22/2019 at 8:20 PM. Helped by Corey Christ, Tim Steuk.

The service team offered an amazing service and the sales team helped us in buying a car. Very friendly and knowledgeable, cares about a person needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By vgrubby on 5/16/2019 at 6:54 PM. Helped by Harrell Heather.

Great visit, as always. They are the kindest people and give you top notch service with great customer care. I have had two vehicles serviced here and bought my most recent car from them! So pleased!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department!

By RickL on 5/15/2019 at 7:23 PM. Helped by Tim Steuk.

I took my 2016 Altima in for an oil change, tire rotation and recall service on 5/14/19. As always, the services were quickly completed at a reseasonable price. Thanks Nissan of Athens!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and then some!

By Terence on 5/14/2019 at 8:56 PM. Helped by Surge! Serge is the man I treasure point.

The service I received is always outstanding. And the professionalism of the staff ensures that I make the drive to Nissan of Athens whenever I need service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, professional, promise kept.

By John333 on 5/14/2019 at 1:01 AM. Helped by Serge Bruyako, Jerry Booker.

very customer friendly, kept informed during entire process. Very professional and competent. Car was ready when promised and at the price quoted. Would highly recommend.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Absolute disaster with service department.

By Dissatisfied Customer on 5/3/2019 at 2:22 AM. Helped by Jerry Booker, Serge Bruyako.

2014 Nissan Juke, bought here and regularly serviced here. Nine days after $497.52 service and assurance that car was in great shape, it had a catastrophic engine failure and threw a rod. The car was deemed junk. This is nearly unheard of these days. Dealership gave no explanation and offered my wife nothing in return, even though she had loyally supported this service department for years with thousands of dollars. Service Manager and Customer Loyalty Manager both promised return phone calls and neither one of them have returned my phone calls. I have emailed Customer Loyalty Manager, and she will not return emails. I requested complete service history, which my wife had paid for, and dealership has refused to give it to me. The ownership and management of this dealership do not keep their word or treat loyal customers with integrity. Feel free to call me for more details.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dissatisfied Customer

By Dissatisfied Customer on 3/8/2019 at 1:33 AM. Helped by Serge Buyako.....Jerry Booker.

Be very wary of these folks, especially women. Service Advisors will take advantage of uninformed customers and try to upsell them on unnecessary maintenance items. My wife was recently charged $130+ for a brake fluid flush. The Service Advisor did not ask for her approval to do the service. Service Advisor authorized the brake system flush on his own and added it to her invoice. She didn't question the service charge and paid it without giving approval. Do the research on brake fluid flush. This is scam emplyed by many dealerships to milk money from uninformed motorists. No telling how many other unnecessary maintenance items these folks add to the bills of uninformed customers. Ladies, be very wary of what these folks are charging you for. Question every service item on your invoice. Guys, please educate your wives on what is/isn't necessary routine maintenance on their vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very nice!

By DEBRAJGERRITS on 2/11/2019 at 6:15 PM. Helped by Heather.

Everyone was really nice and helpful. They made sure service was completed in a timely manner. Everything was really great. I go back when needed

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very nice, professional, and helpful

By ALBGREENE on 2/11/2019 at 4:51 PM.

Helped me out tremendously and did a great job on meeting my needs. Would recommend to anyone. Appreciative of the work that was done at the service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By SHERRADIAVERY7 on 2/10/2019 at 12:45 AM. Helped by Tim.

Tim went over and beyond to make sure I was taken care of by washing my car himself so that I wouldn’t have to wait so long

I would recommend this dealer.