Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service!!

By Calderaana1 on 8/25/2019 at 7:04 AM.

My experience at Nissan has been by far the best!! From the moment I walked in the lot Anayeli greeted me and my family, she asked me what I was looking for I told her and she instantly knew what Car was best for me, Sure enough I ended up leaving with a beautiful Nissan Altima SR with a GREAT DEAL!! Anayeli is such an amazing sales person with an amazing sense of humor! She explains everything to you with detail, answers all your questions doesn’t rush through the sale or make you feel pressured at all to make a decision. Even after purchasing your vehicle she still goes out her way to help you out if you have any questions regarding your car! I highly recommend Ana if you’re looking into purchasing a vehicle at Nissan she will give you a amazing deal and you will not regret it!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Nice costumer service, and always very helpful.

By BPLAAT on 6/11/2019 at 1:00 AM.

The oil change job was very quick and efficient. I liked how Nissan checked my car for any other needs besides what has been done. Very dependable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer service

By benitessandy on 4/12/2019 at 3:34 PM.

Ariel has been my service guy for almost 2 years and I am more than happy with the customer service he provides. He is knowledgeable, professional and ready to explain anything I don’t understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By Rico12345 on 4/5/2019 at 2:35 AM.

Great salesman, good customer service. OVERALL great atmosphere!! The place is clean. Helpful people. They give you the best deals. Very informative and salesman got good sense of humor!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service!

By solorzano198072 on 4/2/2019 at 10:56 PM.

Everyone is every informative and customer friendly. Great service! I will keep taking my car in to keep it in good standing for a long time. Thanks!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
2   Overall Experience
5   Price
5   Quality of Work

Oil change

By J.p.75 on 3/6/2019 at 12:00 AM.

I went in for an oil change. They checked fluids and other basic areas. The oil change was quick and good quality. I Always come back. Thank you Nissan!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Service department/ salesmen are the worst!!

By DBS on 2/27/2019 at 8:04 PM.

When I bought my Diesel Titan I asked them would a level kit, void my warranty. He said no. That’s a lie. A boot ripped and I was told my $60,000 truck has no warranty now. I was coached to have another company install a level kit so I would save $10,000, the day I bought my truck... Randy did try to help me but I do not feel the service department is qualified to put water in a radiator.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Appointment to resolve 2 recalls

By customersmatter on 2/22/2019 at 12:18 AM.

Made an appt to fix the recalls on my car. My appt was at 1045am, I went in 15 mins early. I pull up to their service appt line. There were 2 other appts before me in line, so I asked if they have been helped, both said "no". I asked how long were they waiting, "20mins". So we are all waiting, 10mins later, someone comes and asked if we have been helped. The guy takes my keys and tells me to wait inside. By this time I'm already dreading the rest of the wait. Service advisor comes back and says it will be around 3pm more or less when the car will be ready. He took my cell phone number down and said he would call when it is ready He let's me know there is a complimentary shuttle to take me where I need to go, but I got a ride from a family member. By 3pm I still haven't received a call, so I had my family member drop me off. As I was walking in, the advisor calls my name and says that he was just about to call😏. The whole time I was waiting, the recalls did not get resolved because a part needs to be ordered. Why was I not notified sooner?! The advisor said "he was just told right now an order has to be put in" so 4 hrs to "find out" a part needs to be ordered. This customer service is below acceptable. I had to request this day off, the whole day to give the service team ample time to fix the recalls. Its 415pm I am waiting for a rental because I have to leave my car. As of now, the date my car will be ready is unknown. I will have to explain to my manager that I would have to leave work early on whatever day my car will be ready. Too much of an inconvenience for me and my managers, I am so upset and not satisfied.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE CUSTOMER SERVICE!!!!!

By Chrisg23 on 2/19/2019 at 8:37 PM. Helped by Secretary in service department.

They say they will call when your vehicle is ready and they don’t. They told me I needed brakes in the rear of my vehicle so I had my dad change them and they were fine. Still had half of the pad left. They are very rude there. I will never go back. I will drive to Visalia to Groppetti where they are much more friendlier and have more reasonable prices. I will not be returning here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

cool environment ♻️.. very much friendly

By polee on 2/19/2019 at 5:36 AM. Helped by janet.

very good 👍 people and trustworthy, they try to help others with their questions and concerns.. which is great that is what I like about it. very helpful people..

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good service manager Fileto

By Chuy on 2/18/2019 at 12:38 AM.

Overall I had good service from Nissan of Bakersfield especially with the service manager Raul he made sure that everything was done by checking up on the work and inform me of what it needed and what it would cost which I appreciate it made sure that everything came out as it should have been or I just should be I truly appreciate his service and doing his job to the upmost thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By amynicole_93 on 2/17/2019 at 8:24 PM.

Every time i take my car in to be serviced, Ariel is always so kind & helpful. He makes sure I am always satisfied with my experience & takes good care of my car,

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Oil change

By jenn.denny042 on 2/17/2019 at 7:42 PM. Helped by Service advisor Andrew Ozuna.

Service was ok, just wish the service guy would of explained the findings, front shock requires immediate attention. I was not told about that. I was looking at my paperwork when I got home and seen that it needed attention

I would not recommend this dealer.

Overall Rating

2.2  

3   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Took my car in fur oil change and tire PSI correction

By s_s661 on 2/16/2019 at 8:06 PM. Helped by Andrew Ozuna, Rudy Castro.

I took my car in for an oil change and PSI correction to my back right tire, as it was showing low air. Oil was changed, tires were rotated, and the service advisor assured me they found no nails and it holes in my tire. A few sars later I had to take my car back in due to that same tire being completely flat. I spoke to the manager Alex and informed him of the previous work. Alex had my tire dipped to further check for any holes in my tire. None were discovered. I explained to Alex, why wasn’t this performed the initial service? I also noticed the tire that was flat before I took it back the second time did not match my other tires as far as the wear and tear. As well as the tire brand names. After the second visit I noticed my original tire was put back on. In conclusion, Nissan Altima of Bakersfield service department either accidentally put the wrong tire on my car or purposely did it in hopes I would spend more money by purchasing a tire with them. I am not going to take my nisssn here for anymore services, as I now doubt the honesty and integrity of the work the service department performs.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lack of honesty

By Alma10 on 2/16/2019 at 7:55 PM.

I took my car in for an oil change and the person who helped me said that they did a routine inspection and everything look good . Stated that the transmission pan was damaged and had a light leak , I made an appointment to return in a weeek for the leak . When I picked up my car they then said the screws were just loose and they tighten them again he said they did the routine check everything looked good including filter that it had light dust but would be fine , soon as I got home I checked it myself and it was filthy enough to need a change . Why lie or be dishonest on you checking on if it’s something so simple ?? Obviously now doubt I even got an oil change . I regret paying for extra warranties and service when it’s not even been done !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service was great

By IRMAVILLA16 on 2/16/2019 at 12:40 AM.

The service provided was amazing. It was my first time ever going into Nissan and figuring out what was wrong with my car, at first I didn’t understand what was wrong but Ariel gladly helped me out through the whole process. Would recommend Ariel to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car purchase

By Dreamchaaser11 on 2/15/2019 at 4:53 AM.

I wouldn’t choose a different place to buy my very first car. This place was extremely helpful and will guy more cars in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love ur he way they treat me here at Nissan of Bakersfield

By VICTOR101482 on 2/15/2019 at 3:51 AM.

Juan Medina is the best. He is one of the reasons I keep coming back to Nissan and I love Nissan's. I love the sales team and the service does a great job. Thank you!! Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By MARIAGARCIA6621 on 2/15/2019 at 3:10 AM. Helped by Garcia.

Great deal not a lot of back and forth. No nonsense negotiations with the manager Mr Garcia i would go back and purchase my fourth Nissan from this dealership again

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Quality of Work

Oil Change

By F5JESSICA on 2/15/2019 at 2:30 AM.

Made an appointment at 4:45, took my car in an hour before my appointment. Service still took an hour. Although Ariel was not my service provider this go around, I appreciate that he acknowledges people who he has helped out before and goes out of his way to say hi. He is the reason I will always come back in the future for any service on my car.

I would recommend this dealer.