Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent

By Perron on 2/1/2019 at 12:29 AM.

He show me the better options to buy. Always with good attitude looking for ways to help me. His customer service is excellent . always with respect and professionalism.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nissan of Boerne made a bad experience worse

By txfishingguy on 2/12/2019 at 3:42 AM. Helped by Unknown.

Read my other review of the Service dept leaving the car dirty and greasy inside, recommending expensive repairs that didn't make sense and they couldn't explain. I get a phone call from someone saying he is part of a satisfaction team and wants to know how my recent service visit went. I start to explain the problems I had when he cuts me off and says "okay okay I'll let a supervisor know." He then goes on to say he IS REALLY calling to see when I can come in to get my vehicle appraised so I can make a deal on buying a new one. You call and pretend to care but then dismiss the issues and try to sell me a car unsolicited?! This dealership comes off as ignorant, incompetent, misleading and a bunch of vultures.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By Lauren on 2/12/2019 at 12:25 AM.

We drove from the Houston area to Nissan of Boerne for a specific used car and the service from first contact to driving off the lot was stellar. Would definitely visit them again.

I would recommend this dealer.

Overall Rating

2.0  

3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Shady operation - Be cautious

By tfr01 on 2/7/2019 at 2:45 PM. Helped by Sales and Management.

This is a shady operation. If they promise anything or even say they will looking into something for you get it IN WRITING. Their word is worthless. Nissan should be ashamed to have their name on this business. As mentioned in another rating, there are plenty of other places to purchase a vehicle, why bother with these folks?

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Just wanted an oil change....

By txfishingguy on 1/20/2019 at 8:55 PM. Helped by Unknown.

I made an appointment for an oil change. I arrived about 5 minutes early and was informed it would be at least an hour and a half wait...... I don't expect even with an appoint to be ushered in and immediately have my vehicle serviced. I know working on cars can have a lot of variables and it is impossible to know how much time each one will take. But with Nissan of Boerne it seems that appointments mean nothing, no difference if you are a walk in or scheduled. Of course someone comes up and wants to talk about trading in your vehicle (eye roll.) You almost wish there wasn't a window to see the progress of your car. You get to see how distracted the tech is. Car goes up, oil filter off, new filter on, car starts to go down, wait forgot to drain oil, back up, oil drained, and then sit for about 30 minutes. Drain plug back in, car goes down and sits for another 20 minutes. Tech walks up, clears lift arms and then stares trying to remember what point of the oil change it is at. Checks dipstick and sees there is no oil and then fills it. This is how you make mistakes and forget to put oil back in. The tech then doesn't remove his greasy gloves and gets in and drives it back out front. I get to clean the steering wheel and shifter myself. I get a sheet saying what work I need to do. They say the steering rack boot is wet and I need to replace the boot at a price of around $700. Well the boot is just there to protect against dust and debris. There is a seal that needs to be replaced if it is leaking. The boot doesn't hold in power steering fluid, the rack seal does. A few days later I hear rattling. My skid plate is missing at least 2 bolt and one is sticking out sideways cross threaded in. Never going back. They seem to be on the same level of quality as a walmart lube center.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Debra on 1/16/2019 at 5:46 PM.

Efrain Pena took great care of us before and after the sale!! We drove 3 hours to purchase our Nissan Titan from Efrain and we would do it again! He made it a seemless process and was super friendly and easy to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Value for your money with Great Customer experience

By Sree on 1/10/2019 at 3:48 AM.

Efrain and the sales staff did a great job of helping me with the purchase. Efrain helped me choose the vehicle I bought. Very knowledgeable about the features of each model and trim.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Deceptive Sales practices

By UnhappyTX on 1/10/2019 at 7:24 PM.

I was sold a used vehicle under the guise that a scheduled maintenance procedure was performed - typical about $800-$1000. This was reinforced to me twice during the sales process. At purchase the paperwork was not available because service was closed, according to the salesman. When I pursued the records the following day I was told the work was never performed and they have no intention of doing or paying for the work that I thought I paid for when purchasing the vehicle. I am still in dispute with them and will update as issue progresses. Final update: apparently the issue went to he Comptroller & Owner. Their only response was to return the vehicle, because the Salesman told me there are other people interested in the vehicle, So they think they can get more $$ for the vehicle. But that isn't a reasonable option, I found a vehicle that meets my needs and shouldn't have to start all over just because they insist on using lies to sell cars. They act as if they have no culpability in the deal. Considering there are so many places to purchase a car, my take away is defiantly not to shop at Nissan of Boerne or any dealership owned by Umer Khawaja!

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Holiday Sale Purchase

By Ms. Chancellor on 1/5/2019 at 11:15 PM. Helped by James McGinnis, Jorge Casias, and.

I did a chance visit to this Nissan location based on an internet search return. I encountered a very friendly salesman in the person of J. Mc.Ginnis and the FinMngr. Delagarza. Very patient as we tried to close the deal. Jorge came in and finished up the admin duties. Very happy with the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Service

By Brandy on 1/5/2019 at 4:00 AM. Helped by Estella (Financing), Roderick Sequeria.

Very professional from our salesman to the closing paperwork. Efrain answered all our questions and explained the newer features .this Murano (Platinum) has vs our previous Murano which is a SL.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent

By Chef William on 1/6/2019 at 3:36 AM. Helped by Essella Aguilar.

Everyone very professional while being friendly From Efrain Pena to Estella Aguilar it was a very pleasant experience. We were pleasantly surprised and grateful. Large dealership with down home Texas feel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very statistics!

By Julio1325 on 12/22/2018 at 11:16 PM.

I am very happy with how I was helped. Everything was explained in detail. I am 100 % statisfied. Very helpful and offered water, and snacks. It was a pleasant atmosphere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and staff!

By Gaitan2014 on 11/25/2018 at 8:29 PM. Helped by Efrain Pena, Raquel Zapata.

Our experience from beginning to end was great! They have a play area where our kids were entertained the whole time. They even passed out lunch and snacks. We were able to see all 5 vehicles we were interested in. I'd highly recommend you work with Efrain Pena and Raquel Zapata! They were open and honest about all information and numbers given to us! We will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Corina Hernandez on 12/6/2018 at 3:32 AM.

Shout out to Andy Tapia and Nissan Of Boerne. Thank you for the great customer service and great experience with getting my new car. Enjoyed the service from all the employees !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Sentra SL on 12/2/2018 at 6:27 PM.

I want to thank Andy for all he did to assist me with getting my used car. Great customer service and good prices. Thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch dealership!

By Photobuff210 on 11/30/2018 at 8:16 PM.

This is my 2nd purchase from Nissan of Boerne. I can't say enough about the professionalism exhibited by the staff. My salesperson was up front and very honest. He went above and beyond in making sure I received the best deal possible and he treated me with respect and dignity. The facility is clean, friendly and very accommodating. I would highly recommend to anyone in the market for a Nissan to give Nissan of Boerne a chance to earn your business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Raul on 11/29/2018 at 7:26 PM. Helped by Roland.

I recently purchased a 2018 Titan and worked with Zed and Roland. Both of them gave outstanding service and made the new purchase very easy. Will definitely purchase again in the future.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Amazing and fast services

By Stevie Quiroz on 11/27/2018 at 7:06 PM. Helped by Efrain.

First time buying from a dealership and really please with Nissan of Boerne! They provided fast and easy service! Will go back in the future and will recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Deal made easy

By Butterback94 on 11/14/2018 at 12:17 AM. Helped by Efrain Pena.

Great agents and made the process easy from start to finish. Would highly recommend to anyone. Everyone involved in the whole process from the welcome, to sales, to the final paperwork were so friendly and ready to help.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Browsing

By claudia6700 on 11/10/2018 at 7:37 PM. Helped by Julian.

Julian was super helpful in helping me look at cars for my first one. Was super nice and very honest! Looking forward to purchasing a car in the future with him.

I would recommend this dealer.