Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Comfortable ❤️♥️❤️♥️

By RJ4GOD54 on 10/28/2018 at 2:58 AM.

Nissan is Great 👍 The LORD touched my heart leaned into Nissan sales, He wanted me purchased Nissan Murano 2018 AWD. I was thankful the LORD. This car is not mine. All things belongs to the LORD. Thank you!

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Front radar sensor replaced

By HUGHES-ENTERPRISES on 10/22/2018 at 4:24 PM. Helped by John Sands and I'm bad about names, but I do remember faces..

The dealership is working to satisfy you. The struggled with initially replacing the sensor. Than the part came in, but not the tool to adjust the part However, once said and done all is well.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Frustrated

By FRED_AHRENS on 10/22/2018 at 3:48 PM.

I purchased an maintenance program with the car. I came in to get the oil changed. I was told that it was cancelled. Nobody could tell me why ? Very unhappy no one has gotten back to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Timely and friendly service

By CSROGERS17 on 10/18/2018 at 1:56 AM.

The service staff were friendly and helpful. The service was completed very timely! They worked to get a time that was best for my schedule to bring my car for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Unexpected Surprise

By KREYMERS on 10/17/2018 at 4:21 PM. Helped by Service department employees; I'm sorry that I don't have their names..

My service experience was a recall. When we arrived, we were helped immediately. The car was finished in the estimated time I was told when I made the appointment. All of the employees were courteous and the waiting area was inviting. I also left with a clean car ... the entire experience was an unexpected and welcomed surprise.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By TAYLORMORROW17 on 10/16/2018 at 4:18 PM.

I stopped here to get a oil change on my way to Gatlinburg, TN for vacation and the people here was so nice, quick and helpful. Best Nissian dealership I've ever been too unlike the one in Alabama where im from they we're very knowledgeable and polite 😊 Thanks for everything!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Visit on 10/15

By JSlone423 on 10/16/2018 at 3:32 PM. Helped by Robert Moore.

Quick, friendly and helpful. Each time I’ve been there they have been attentive and explained what they see or found while service was being done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change and tire rotation

By GSHEALY on 10/8/2018 at 4:46 PM. Helped by Randy in Service department.

very quick, efficient and friendly service! arrived at my appointment time, and immediately greeted and taken care of. finished the work before i could even check all my emails!

I would recommend this dealer.

Overall Rating

3.8  

3   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Efficient

By HUGHES-ENTERPRISES on 10/8/2018 at 4:44 PM. Helped by John Sands.

I had my first oil change and tire rotation. The service was efficient. I could not order seat covers because Nissan does not offer them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Cheap prices for good cars

By momo0812 on 10/6/2018 at 5:53 PM.

I went to this dealership with one car in mind, after emailing with James, he got me set up with the one car I wanted and didn't try to get me anything else. That means allot to me. He helped me and gave me all of the car facts I wanted, told me what all happened with the car, and was honest about the car, even if it was bad like the paint chipping. I loved it. I got a used car that I am proud of. I recommend going there and talking to James because he is not pushy, he is friendly and calm, and very helpful. He rode in the back of a coupe with very little leg room, no complaints.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, As Always!

By JOE.LIFEINC on 10/3/2018 at 7:54 PM.

Service is always prompt and complete! Advisors give excellent information, when I am faced with a decision, and do not push me into service I really don't need or want!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By blazarus401 on 9/28/2018 at 3:46 PM.

The service was excellent they were able to fix my problem quickly efficiently and even threw in some extra work for free. It was a wonderful experience I'd recommend them in a heartbeat

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fast and efficent

By MRTOMS on 9/25/2018 at 3:58 PM. Helped by service department!.

couteouis,friendly,fast and effecent!!! from the moment i drove in,till i drove off!!! i was treated great!!! i wish all bussinesses were like yopu guys!

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Dealer Website Mistake

By Dealer Website on 9/22/2018 at 3:10 AM.

Car was listed for one price and then they told me it was wrong. After I argued about that being false advertising they agreed to sell me the car at the price it was listed as on the website.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people

By TAHOEMAN55 on 9/19/2018 at 4:34 PM.

They was very nice and I would go back. Did me a good job. Fast and clean they keep me informed on the whole time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By SALLYNOTES on 9/19/2018 at 4:08 PM. Helped by Mr.Moore, Randy Barger.

Really nice people, great service. Facility is very clean, Starbucks coffee, computer available, tv. Service was fast and time there enjoyable. Very friendly place. Service guys fast.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Headlight lights improved

By arockinmom49 on 9/19/2018 at 9:51 AM.

Salesman suggested switching out bulbs for better vision for night driving.. replaced bulbs & corrected the problem. Headlights are much brighter and solved my vision problem.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Can't fix simple issues

By Unhappy new car owner on 9/14/2018 at 12:48 PM. Helped by Service writer.

Took car in for simple repairs,got treated like I was imagining the problems. Didn't even receive a ticket where it was worked on or a update phone call when they were done. Will not be back or buy another car from this dealer

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Nice Job Friendly Staff

By HINDMANT on 9/12/2018 at 4:23 PM. Helped by Randy in the service department.

Repair was explained and repair done on a very efficient basis. Friendly staff and easy to interact with. I don't look for a repair shop, but a place where you can feel at home, even though you do not want to use them to often. I will be using Nissan of Cleveland for my next vehicle purchase and any service needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding crew

By RYANMURRAY1984 on 9/7/2018 at 7:01 PM.

This dealership is great. Very pleased. Made my last two purchases here and will continue in the future. I recommend this dealership to anyone in need of a new or used vehicle.

I would recommend this dealer.