Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price

Friendly staff, easy to work with

By Cfrye23 on 8/17/2019 at 10:43 PM.

Nissan of Cookeville made our new car purchasing experience a breeze. Andrew was very friendly and easy to talk to, and was caring enough to meet our financial needs. My wife and I are very excited bout our new 2019 Altima SR!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Wonderful

By Josie on 8/17/2019 at 10:43 PM.

Wonderful experience, great person rock work and deal with! We bought a new 2019 Nissan Altima, Andrew was a very knowledgeable person and was caring enough to meet out financial needs. We will definitely be back in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience

By Donkeymom765 on 8/17/2019 at 7:24 PM.

Dwayne was a pleasure to work with and I got the vehicle I wanted......plus a cooler!! I would definitely use this dealership again and the salesperson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance Visit

By Cookeville Nissan on 8/17/2019 at 4:44 PM.

Easy to schedule. Welcoming environment. The waiting area is the most comprehensive; WiFi, coffee, soft drinks, water and snacks provided. Service was quicker than estimated time given. Overall good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Zp87 on 8/16/2019 at 10:49 PM.

Sales consultants were very nice. No pushing to buy and asked us questions to make sure we were happy. Will definitely come back again and send people their way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Murano on 8/16/2019 at 10:34 PM.

Derrick went above and beyond to meet our needs for a new car! He spent a whole day with us and was never pushy and very friendly and courteous. We have less than perfect credit and the they worked tirelessly to get us in a new car and to get us payments that we can afford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Kelley67 on 8/15/2019 at 11:06 PM.

Worked with Adam who is new there but he was very knowledgeable and helpful and we had a quick and easy purchase process. Great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Would do business again.

By LBeaty on 8/15/2019 at 1:39 AM.

Great experience. Derrick was pleasant to work with and made the experience as easy as possible. I would recommend him and do business with him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rogue Sport

By John and Denise on 8/14/2019 at 10:55 PM.

Shout out to Adam Simmons at Cookeville Nissan for making our car buying experience a breeze! Spent some time on the phone with him before making the hour drive to the dealership and he LISTENED to what we were looking for. No high pressure, just helped put us in the perfect vehicle. Thank you Cookeville Nissan and Adam!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

USED Truck

By rayray1003 on 8/14/2019 at 5:37 PM.

Great Man. Showed us a nice used Nissan Frontier within our price range with great millage. Friendly and Helpful. Explained everything in full along with providing us with snacks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!

By jhatfi11 on 8/14/2019 at 2:57 PM.

Nissan of Cookeville is truly a great place to do business! My salesman, Walter Lee, has been a true pleasure to work with. He has made the entire process of purchasing a new vehicle extremely easy and stress free. Even after the purchasing process, he has committed to staying in contact to ensure that everything is running smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience!!

By Patty on 8/14/2019 at 2:56 PM.

My husband & I are very pleased with the vehicle we bought from Cookeville Nissan & would highly recommend them to anyone looking to buy. Walter bent over backwards & made every attempt to make us feel comfortable and welcome there. He was very knowledgeable about the vehicles we looked at and made the experience pleasant. Five stars ***** for Walter & the team. Thanks again for making a usually stressful situation a very nice one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience !!!

By Keisha on 8/13/2019 at 10:02 PM.

Derrek was very knowledgeable and great to work with. I highly recommend Derrek for anybody looking to purchase a vehicle!!! He was down to earth and a very honest guy :)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very dedicated, friendly, and courteous.

By Tammy on 8/13/2019 at 3:31 PM.

I would definitely return to Cookeville Nissan. It was very delightful working with Andrew and Dorion. They took their time to answer and explain all of my questions, and they were very personable. I appreciate them and their service. They are an asset to Cookeville Nissan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No problems

By DG on 8/13/2019 at 10:40 AM. Helped by Aaron.

I did not have an appointment but was worked in quickly and had my oil changed quickly. Aaron at service desk was friendly and efficient. Everything went smoothly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service went great. Checkout did not.

By RC on 8/11/2019 at 12:15 AM. Helped by Steven Jones.

I arrived to pick up my vehicle and so did about 4 more people. It moved smoothly until the gentleman in front of me attempted to use rewards points and some type of card that had $200 on it. The receptionist worked very hard to expedite and was very kind to the man and fulfilled his purchase even though he didn’t follow procedures. That held the rest of us up. It took me nearly 20-25 minutes to pay and get gone. Only suggestion - clarify for your customer how to use the rewards. I was able to check out in 1-2 minutes when I got up there which is totally acceptable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding again

By Wes on 8/11/2019 at 10:06 AM.

Jeff Harrison and Brandon Williams worked to make sure we got the right car at the best price possible. This makes the fourth car our family has bought, both new and used, at Nissan of Cookeville. Next time we need a car, guess where we will start.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales Person

By jollytototor on 8/10/2019 at 8:18 PM.

David is very friendly and knowledgeable about cars. He listened to our questions and tried to understand our needs and wants. I highly recommend this dealership and their sales team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By brandon0142 on 8/10/2019 at 8:18 PM.

Dave and Eddie, who we met initially, were great to work with and were polite, attentive, and fair in regards to our needs and the way we wanted to approach a trade-in and new car purchase. Would recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Outstanding"

By Rogue on 8/10/2019 at 9:25 PM.

Dwayne did everything he could to help me get the exact SUV I wanted. He went above and beyond. I would highly recommend him to all my friends and family!

I would recommend this dealer.