Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.4  
Quality of Work
4.4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

One hour minimum! I was willing to paiyfor good service!

By Poorservice on 1/30/2019 at 2:36 AM.

I asked for a simple oil change with no 15 point check or car wash. They put my car on the lift and drained the oil. Then the mechanic walked away for 45 minutes.. They also did the same thing to the senior lady next to me. Told me the mechanic was busy. NOTE TRUE! Shame on you guys!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Zoris on 1/28/2019 at 6:45 PM.

The staff is very friendly and service rep Angel Peña is always great to deal with and very helpful always explains the services done or if anything else is neede on the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Transmission replacement

By 12345678 on 1/27/2019 at 2:05 AM.

My Pathfinder was making a weird noise that turned out to be transmission failure. Nissan replaced the transmission and gave me a rental cart at no cost at all! Angel was very helpful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car Maintenance

By Lola on 1/26/2019 at 6:16 PM.

Fast, professional, reliable, helpful, and affordable. Angel is very proactive and honest. He never tries to upsell you on services your car doesn't need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Titan Owner on 1/25/2019 at 10:55 PM. Helped by Victor Guerrero.

Dealership gave great all around service. I dropped off my vehicle and the dealer ordered me a Lyft to get to work and offered to setup the return trip. The free car wash they provided was also top notch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and repair

By Altima on 12/31/2018 at 9:23 PM. Helped by Mark Nutter.

Great service to determine reason for check engine light and correcting the problem quickly and efficiently. Much appreciated their great attitude and effort in resolving the issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy oil change

By Friday@1024 on 12/31/2018 at 6:20 PM. Helped by Victor.

Victor is great - he’s super friendly and offered several options and discounts. The service was quick and no hassle with a comfortable waiting area.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The never ending issue solved

By Steve on 12/28/2018 at 12:35 AM.

Bought my Nissan at a dealer I won’t name, but they are in BUENA PARK😉. On my brand new rogue a trim piece detached. I brought it to the guys in BP twice, they even had the car overnight one of those times. They did not get it right. Brought it to Irvine. They nailed it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service At Irvine Nissan

By Bella3806 on 12/19/2018 at 5:32 PM.

We love Irvine Nissan and the staff and service advisors always treat us like royalty. Devin and I don’t take our cars any place else. These guys are awesome and we have used them for every Nissan we have owned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Jordan on 12/19/2018 at 3:22 AM. Helped by Alana.

Great people and eager to help and satisfy their customers every need. I would recommend this dealership to everyone. They were willing to help me find the car that fit every desire I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By autumn88 on 12/6/2018 at 3:27 PM. Helped by Ken Finnochio, Joe and Alex (Finance guy).

I have been a Nissan owner for over 15 yrs. I was very pleased with Ken Finnochio and working with him was a pleasure! He got me everything I wanted and more. I’m very happy with my new Nissan Rogue Sport! Ken is doing an excellent job:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Naswiz on 12/1/2018 at 7:25 PM. Helped by Victor.

One of the best in Orange County I would recommend wholeheartedly. Excellent customer service timely and with a smile what can one ask for more?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Appointment

By Password1 on 11/30/2018 at 11:33 PM. Helped by Mark, Shuttle Driver, Cashier.

I took my Rogue to get its 1st service after buying it new and Mark in the service department was extremely helpful in the process. He helped me line up a shuttle to and from work, everyone was pleasant to deal with, the shuttle driver was super nice, and the cashier at the was very helpful as well. Yes, I would recommend Nissan of Irvine to anyone. Thank you Nissan of Irvine Lacey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent staffs

By LadyNova on 11/19/2018 at 9:43 PM. Helped by Victor Guerrero.

The staff are friendly , very good service , I am very satisfied thank you , I am really highly recommend this place for car service , convenient place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Alisam on 11/15/2018 at 7:03 PM. Helped by Mike.

Always the best , I satisfied with nissan dealerships . They do the best job ,friendly, fast, no pressure, good advice, clean place close to me, God bless them. Thanks again

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch marketing

By BaitNswitch on 11/14/2018 at 11:46 PM. Helped by Sales manager.

Unfortunately Irvine Nissan engages in poor business ethics! They advertised a Leaf on the corporate site for $219 per month with $2929 down. I let the salesperson run my credit based on the advertisement and what I was being quoted. As the deal progressed the old sales manager got on the phone with the real payment option and of course a lot more money. I would have NEVER allowed them to pull my credit if I was told the real down payment and monthly price. Irvine Nissan is the typical car dealer with fake advertising to get people through the front door and then changing the price, I am very disappointed. I have filed a complaint with the CFPB, BBB, and Yelp, people need to be aware of their practices.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Frasho12 on 11/14/2018 at 8:23 PM. Helped by Angel and Mark.

As always, my service experience was professional, prompt, personal, and overall excellent! Of course the fees are reasonable. And last but not least...it is always a delight to work with Angel and Mark.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent!

By kathy Ann cam on 11/10/2018 at 2:02 AM. Helped by mark nutter.

prompt, courteous, offered discounts, finished sooner than expected. under promised, over delivered! experienced was consistent with what I typically experience at Irvine Nissan for more than ten yeads.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Altimaowner on 11/6/2018 at 8:49 PM. Helped by Victor Guerrero.

Victor was excellent! He had my car's oil changed and diagnosed while I waited and had car cleaned too! Even replaced my key battery.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very pleasant experience

By Lan on 11/6/2018 at 5:19 AM. Helped by AJ Mushfiq, he helped me got my dream car, red Camaro convertible. He’s going out of a way to help me get what I need, even after the sales is closed. Highly recommended..

I went to Nissan of Irvine couple of weeks ago to check out the options. Didn’t think will get a car that day. But AJ Mushfiq got me my dream car. He’s going out of a way to help me to get what I need, even after the sales is closed. I’ve not seen any car salesmen done that before. Highly recommended.

I would recommend this dealer.