Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.4  
Quality of Work
4.6  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely amazed by their service

By Jodi R on 9/8/2017 at 11:05 PM. Helped by Neal.

Absolutely recommend this dealership....tell them Jodi sent you LOL.. Neal was amazing and patient, listed to what I had to say, asked what I wanted. I left thinking I had no chance but they worked and worked to help and get me out of a situation we should have never been put in from another dealership. I can thank them enough and I will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and fun

By Brit on 9/6/2017 at 4:12 AM. Helped by Adam Cottrell, Dominique Richardson, and Shaniff.

Had been been looking for about a year for a good vehicle to buy. Both Adam and Dominique where patient with all my questions and answered them all with great honesty. Had fun with them in the process of buying my 2014 dodge journey. Best of all my kids love it just as much as I do. Thanks you two.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buying a vehicle

By JayP on 8/29/2017 at 8:16 PM. Helped by Andrew.

The people who helped me find a new vehicle when mine broke down were so helpful and patient with me. As it was my first time buying a vehicle from a dealership they were so understanding that i had no idea what I was doing and answered any questions I had.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highly recommended, no hassle

By Andrea&Kent on 9/1/2017 at 5:24 PM. Helped by Cody Burke.

I highly recommend going to Norlan Chrysler in Grande Prairie! Very low pressure, no hassle, upfront and great service! Each person I dealt with in every area was professional, informative and fantastic to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nor Lan Chrysler is a great dealership

By Deborah, truck girl on 8/18/2017 at 11:18 PM. Helped by Cody.

The Team from Nor Lan was very helpful when I had problems with my older truck! Told me what the problem was and about how much it would cost to fix it! So... on that note, I decided to go for a newer modle! Cody was very helpful explaining what my options were! A newer version of my old one with less milage and still some of the perks! Eg. Power locks, blutooth compatible, etc! The price was pretty good as well!! Can't complain! All in all the service was fantastic

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

After the fire

By eve on 7/3/2017 at 12:15 AM. Helped by Lucus.

On May 28th 2017 my van was totally burned by someone who had nothing todo but burn things. It took the insurance longer to get the old van paid off than it did to buy a new one. This is not the first time I had bought from Nor-Lan I like Nor-lan because you can tell them what you want and that is all you get. I am very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME CUSTOMER SERVICE

By Bobbie vanGurp on 6/30/2017 at 9:56 PM. Helped by DOMINIQUE RICHARDSON.

WE CAME IN NOT REALLY WANTING TO TRADE OUR 2012 DODGE RAM 1500 AS WE STILL LIKED OUR TRUCK. BUT WE DECIDED TO LOOK AND SEE WHAT WE COULD GET FOR A TRADE IN. DOMINIQUE RICHARDSON WAS ARE SALES LADY. SHE WAS AWESOME AND VARY KNOWLEDGEABLE. WE ENDED UP BUYING A 2017 DODGE RAM 1500 AND WE LOVE IT. I WILL RECOMEND DOMINIQUE TO ANYONE! AND NOR-LAN CHRYSLER. GOOD JOB EVERYONE!!!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and customer loyalty

By Wildcat2010 on 6/29/2017 at 1:25 AM.

Over 50 trucks purchased here since 2010- always benn given excellent service no waiting on repairs or lengthy paperwork times on new purchases. Will continue to support the team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Undoubtedly the most comfortable and convenient service

By Colincartier999 on 6/22/2017 at 5:20 PM. Helped by Andrew McCormick.

I bought a 2013 ford focus. I love the car but the experience itself made it all worth while. Great service, convenient hours (as I work in the oil patch) and above all very welcoming. Great group of men and women who love what they do and didn't let me leave without a smile. The deal that was made was phenomenal and I'm very grateful that I found Nor Lan Chrysler. Thanks guys for the new whip ;)

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly

By Jeff on 6/1/2017 at 3:46 AM. Helped by Cody, Chrissy.

I decided with great hesitation to upgrade my truck. Cody helped me with my purchase and Chrissy helped me with finance. The 2 of them alone made the experience tolerable. Cody was available for questions and help from early to late. I applaud the customer service provided by these 2 employees.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good experience.

By Jamesw on 5/31/2017 at 5:07 AM. Helped by James Dickie.

I recently purchased a new truck from Norlan,this is my second purchase from them. My sales rep James was very informative and helped me find what I wanted. Overall a very hood experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Christopher Monteith on 5/29/2017 at 8:45 PM. Helped by Terry.

We came to nor lan to look at a vehicle for our growing family. The first grand caravan we looked at we fell in love with it. Nor lan went above and beyond with their customer service and every staff member was very pleasant to deal with. No pressure to buy at all. Our wonderful salesperson terry even showed us less expensive models to save us money but the beautiful caravan gt had to come home with us! Also a big thanks to chrissy for dealing with all the paper work side. The most unpleasant part of any vehicle purchase (paperwork) was actually very relaxing and just what we wanted. We even traded in a vehicle And nor lan gave us more than we expected for it. We will be back for another caravan in a few years to nor lan when we need to upgrade this one. Thanks again!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

review

By Casey on 5/28/2017 at 4:49 PM. Helped by stucky.

my experience this time was fair to be honest it's and up and down experience every time I have been there sometimes great service and other times terrible been lied too and for that reason when the truck is no longer under warranty I will probably look somewhere else on my next purchase

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Trade in

By Jryan88 on 5/28/2017 at 2:02 AM. Helped by Teri.

Traded in my truck for a 2017 Ram two weeks ago and had a great experience. Very helpful staff and made sure I got exactly what I was looking for. Service dept is awesome there as well; bought my previous truck from Nor-Lan as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best all-around dealership

By Rfika on 5/28/2017 at 2:02 AM.

I have dealt with Nor-Lan for a few years now. It started with warrantee service on a vehicle purchased elsewhere and I was so impressed there was no hesitation on where to go when purchasing a new vehicle. The sales staff didn't disappoint and went out of their way to help us meet our deadline.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always pleasant

By Deb Lynn on 5/27/2017 at 12:48 AM. Helped by Stucky.

I'm impressed every time I deal with these people. Always friendly, professional and quick (oil change today). Dillon and his team work very well together. Free washer fluid is a nice touch, too! Can't imagine taking my business anywhere else!!

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Jeep purchase!!

By RWAJeep on 5/23/2017 at 6:06 PM. Helped by Chantalle Perry, Dave Gushue.

I was shopping around and contacted Chantalle at Nor-Lan looking for some assistance. I was really hoping to get into a Jeep Wrangler and was not having success through others because I had just come out of a bankruptcy. Chantalle worked close with me and was able to get me what I wanted and I am now able to start working on getting my credit back thanks to her and the team at Nor-Lan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family

By REBEKAH A. on 5/18/2017 at 5:57 PM.

I always get amazing service here. From Gerry in service to Stucky, Kelvin, and the boys in the quick lube department. They always go above and beyond your basic service and never try to oversell you on something your vehicle doesn't actually need.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Great

By Shawn3 on 5/18/2017 at 5:22 AM.

Staff was very friendly and helpful but almost seemed understaffed. It shouldn't take 4 hours to buy a car. I would like to say whoever makes the ads for the vehicles should pay better attention to detail, the ad for my vehicle said heated seats and gps with 7000k on the odo. Although, I did have a good time and left the same day happy with my car. Thanks for your help! -cheers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Drive-through Service

By Bridar on 5/12/2017 at 1:32 AM. Helped by "ADVISOR".

I had a drive-through oil change done there today. I only had to wait a minute to so to get in (with no appointment). Once in, the service was very quick & efficient

I would recommend this dealer.