Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.9  
Friendliness
4.5  
Overall Experience
3.8  
Price
4.5  
Quality of Work
4.1  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

A Lesson in Always Having a Third-Party Used Car Inspection

By MichaelV on 12/13/2018 at 3:51 AM. Helped by Ed Ringler.

An amazingly bad used car experience with Norm Reeves Huntington Beach Honda, and a special shout-out to Ed Ringler for making it even worse.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERFECT! I highly recommend!

By babyjoe451 on 12/9/2018 at 5:58 PM. Helped by Jacqueline Luong, Jesse Martin, Paul Conant.

This is the best Honda Dealership in the entire Honda chain. This store should be a model for training. I leased a new car and everything was PERFECT! I was treated very well and the customer service was WORLD CLASS! The CRV I leased is fabulous and I am very pleased. The staff has a true Commitment to Excellence. I want to thank 3 very special employees who assisted me; JACQUELINE LUONG (Sales) JESSE MARTIN (Finance) PAUL CONANT (General Manager) I am a repeat customer and very grateful to Norm Reeves Honda. If you need a Honda, ask for Jacqueline Luong. She is a professional who cares! Thank you, David Wasserman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Jesus1954 on 12/1/2018 at 8:05 PM. Helped by Stetson Hughes.

Outstanding place, went yesterday to see a 2012 MAZDA3 Stetson Hughes helped us, very professional and friendly excellent customer service. We’re very happy with this dealer and our Mazda. Keep up the good work 👍🏼👍🏼👍🏼????

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service Consultant

By DonDeLancey on 4/21/2018 at 9:27 PM. Helped by Dave Larsen.

Service Consultant Dave Larsen is outstanding. He is always prompt, courteous, knowledgeable, articulate, friendly, hard-working, and helpful. The best service consultant I have ever known. And I should know a good one when I see one. I have been driving for 47 years!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Everything but a helpful Honda experience.

By Nap Dinh on 11/29/2017 at 6:08 AM. Helped by Mark, Hunter, Dylan.

I came prepared. I knew what I wanted, did my research, got financing through my credit union. But that wasn't enough to prepare myself for my experience at Norm Reeves Huntington Beach. It was an aggravating nightmare that brought to life all the stereotypical beliefs of slick and fast talking salesmen only interested in making a buck at whatever cost of decency and honor. Yup, that's this place! US veteran?? Discount $500, college graduate?? Discount another -$500. Sign here, here, and here. And just when I am about to get my temporary registration and the keys to my new car, the phone rings. "So you're not financing through Honda financing?" "Nope." In that case, your service as a US veteran will not apply and your degree that earned, won't count either. I signed the paperwork. "Oh well." Ultimatum: use Honda financing or pay the $1000. These Honda representatives will smile and lie through their teeth for a sale. Go elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional

By civic92 on 10/3/2017 at 5:15 AM. Helped by Jesse Martinez, Jamel Stewart.

Unless you're throwing money at them, these guys are incredibly unprofessional and rude. I attempted to cancel an extended warranty that I purchased and ever since then, customer service has flown out the window. They have been purposely avoiding me and wasting my time.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

BUYER BEWARE

By katrin on 9/28/2017 at 11:49 PM. Helped by Jesus.

BUYER BEWARE I have purchased a pre-owned car from NORM REEVES Honda in Huntington Beach CA and not even 3 month later the car needs a catalytic converter (which is about $1000). Despite purchasing the most expensive warranty on pre-owned car, it doesn't cover any of the parts of catalytic converter or sensors. Save yourself time and money and inspect the car with a reputable mechanic, EVEN if they tell you that car inspection is perfect from the dealer. DO NOT BELIEVE THIS DEALER I more than positive that they do not do an accurate smog test for they cars. LESSON learned for me. I hope other byers are aware. They need to be investigated on the smog test inspection. Just waiting for a service I have seen and heard other customers who had the same problem with catalytic converter. I ll file a complaint with DMV, better Business Bureau and Attorney General to open investigation. Other customer with catalytic converter problems can join. (Maybe they just "pay under the table" for smog testing on their cars and then make money from buyers who need to replace the parts that are not covered by the warranty). Stay away from this dealership , and inspect the car with mechanic.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and Attention to Detail! =D

By David Honda's on 9/17/2017 at 4:34 AM. Helped by Blaine Milner & Dustin Sava.

On Labor Day weekend (Yes, this is a late review for 09/04/2017, and is also on behalf of Adan & Leyda Merino), we were out shopping for a used Honda CR-V. After having fail service at dealerships the night before and just before getting here we had some terrible service. Once we actually got to this dealership everything was different. From the way the staff handled our time to checking out a car (never drove it, after driving others alike). Today our sales person was Blaine Milner, and we couldn't be happier. After agreeing on a final price of vehicle and all paper work done, being Labor day weekend the dealer was busier than normal. Finally when we got to F&I Dustin Sava helped us and was very courteous during the remainder of the process. Next time we need to get another car we will defenitely come back to Norm Reeves Honda HB.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Highly reccomend this dealer

By PSchelden on 6/21/2017 at 5:30 AM. Helped by Ed Ringer.

I showed up late at night just as they were about to close looking for a used Civic I saw them advertising online. Despite it being almost 9pm, my salesman, Ed, still greeted me with a big smile, enthusiasm and made me feel no pressure or guilt regarding my keeping them till way past their closing time. Ed (Ringer? - sorry Ed if I'm getting ur last name wrong) patiently showed me a number of cars (as the one I came in for was already sold) and allowed me to test drive a few - all despite the time. I am now the happy owner of a beautiful 2013 white Civic coupe. Easiest and best car buying experience ever. Thanks, Ed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the number one dealership in O.C

By Chen Pei 123 on 3/16/2017 at 10:06 PM. Helped by Cang Ky.

After checking online few dealerships in O.C, we started at dealership in Anaheim, It took us few hours before they could tell us we could not finance a new car. Then we went to the one in Westminster, it wasted our time only. Finally, we stopped at Norm Reeves Honda Huntington Beach. We met Cang. He helped us from the greeting for selecting a right new Pilot. With his professionalism, we drove happily home a new touring Pilot. Thanks to Cang and Jessie, finance manager!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great deal, smooth transaction

By jasonluke on 1/17/2017 at 4:46 AM. Helped by Cang Ky.

We have leased 3 cars at this Norm Reeves Honda in the last ten years. This time we want to purchase. After checking online for deal, just this NR in Huntington Beach gives us a lowest price. We are very happy with Cang Ky, a cool sales consultant. He is working fast, friendly, and efficiently. Thanks to him, we drive home a new 2017 Honda Accord.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We bought the perfect Honda

By Xibo on 12/28/2016 at 3:32 AM. Helped by Blaine.

My husband and I bought a brand new 2017 Honda Accord at this dealership. Blaine was our salesman. He gave us a great deal and everybody was happy. I love my new Accord! Go here and ask for Blaine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

highest trade in value

By Chuck on 12/20/2016 at 7:29 PM. Helped by Michael Hua.

This dealership give me the highest trade in value for my car. This is my second Honda purchased with in this years. Was very happy with the deal over all you also get a beach pass for one years. Thank-you Michael Hua for a smothe transaction.

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
4   Friendliness
3   Overall Experience
4   Price

Recommend with reservations

By tahoe on 9/1/2016 at 2:10 AM. Helped by Mason Tyson.

Sales rep, Mason Tyson gets 5 stars in all categories. BEWARE of "Price Protection policy! Within 5 days, if you find a lower price, Norm Reeves Honda will give you the difference or buy back your vehicle. I purchased a new Honda at a "fair"--but not "good"--price, based in part on that policy. The vehicle is excellent & exactly what I wanted. Unfortunately, I discovered that you must buy an identical vehicle and provide a sales receipt/purchase order to get the promised refund. No dealership will give you that paperwork until you make a purchase. I went through Consumer Reports and received certified offers in my name from several dealerships--not acceptable. The only recourse, as suggested by Norm Reeves Honda, was to make the deal with another dealership, pay for the vehicle, bring the paperwork back to get the significant price refund, and then back out of the deal. Not right/not ethical. SO, make price comparisons before, not after you purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go See Michael Hua

By Patrick N on 8/14/2016 at 4:31 AM. Helped by Dustin.

Michael Hau did an excellent job of getting our Pilot at a great deal. He was fast, honest, and efficient. I highly recommend anyone who wants a good deal and an honest salesman to go see Michael.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!

By ovhs2009 on 8/1/2016 at 4:40 AM. Helped by Michael Hua.

Michael Hua definitely is the man to go to at this dealership for fast and easy help with getting a new car. He made my experience that much easier with his knowledge and help. Definitely recommend to not only purchase a car from this dealership, but to ask Michael Hua for his help! I guarantee you won't regret it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st Time buyer & got very attractive offer

By Fady Massoud on 7/14/2016 at 5:12 PM. Helped by 2.

I just switch from my mercedes benz C240 and got my new honda accord 2016 Ex-L from honda reeves huntington beach , the internet manager " Johnathan Lien " and general manager " Eric Ferentz " were so helpful and got me very attractive special and offer for my new car and give all support and answers to all my questions. I really recommend that dealer to anyone thinking to get cheap affordable offer & excellent service from that dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Accord Purchase from Michael Vu Hua

By Robert Quinn on 6/11/2016 at 6:49 PM. Helped by Michael Vu Hua, Ted Cruchley.

I've been searching for a Honda Accord for my mother-in-law for about two weeks. I've been to a number of Honda Dealerships and private auto sales stores. I've spoken to many salespeople in the last two weeks and have been severely disappointed in human kind until I met Michael Vu Hua at the Norm Reeves Honda Superstore. Working with Michael has completely restored my faith in humanity. Michael had us in and out faster than I could have imagined. He's very knowledgeable of his product and has been an absolute pleasure to work with. Thanks for the great experience !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Service

By Danny boy on 5/30/2016 at 5:26 AM. Helped by Michael Hua.

My mom just bought my first car here last month . The sales guy was Michael Hua very patience . We were fortunate to have good experiences with car purchases . Once we were finished with all the paper work he offer to drive the car to our house I did not have a driver license yet. many thanks to Norm Reeves and Michael.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CRV LX

By kgh on 3/31/2016 at 6:42 AM. Helped by John Lien, Ted Cruchley.

I had a great experience purchasing a car here; John Lien in sales helped me to get the price I wanted, and everyone was extremely friendly and helpful. Highly recommend this dealership- ask for John Lien!

I would recommend this dealer.