Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealership!!!!!!!!

By Frank and Diana on 2/25/2018 at 5:22 AM.

WOW!!!,Really appreciative of the Outstanding Service and Professional Staff,I shopped around looking for a Civic to fit my budget and no one was as friendly or as willing to meet my needs as John Gomez was,I told him what I wanted and he said he would do the best he can,he got back to me Via Telephone gave me a price range so I showed up at the dealer as promised and what do you know he was a man of his word,what he said he would do HE DID!!!!,My Family and I are EXTREMELY Grateful and Excited,Once again Thanks guys for all you did👍🏼

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great car-buying experience!

By Debbie54 on 2/22/2018 at 4:13 AM.

I purchased a certified pre-owned Honda Civic, and I love it! My salesperson was John Gomez, he was great to work with, and did everything possible to make sure I was comfortable with the entire process, start to finish. He has called several times since the purchase to ensure that everything is okay, and I have no concerns left unresolved. This was truly the best car-buying experience I’ve ever had, and I would definitely purchase through Norm Reeves again, referring anyone I know to John Gomez! A car is a huge purchase, and feeling good about it after the signing is so important! I genuinely love this car, and the customer service John provided was exceptional! That wont be forgotten...

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

So HAPPY 😄

By CELES2018 on 2/19/2018 at 5:34 AM.

After car shopping at many dealerships, I finally ended up here which I'm glad I did. Mr. John Gomes was very nice and made it easy for me to get a new 2018 Honda civic LX . Which I'm so Happy 😄. I've had very bad experiences car shopping but today it went great. Nice customer service no waste of time was pleasant to be. (Thanks guys for bring a smile to my face). I would highly recommend come in here and buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Delearship review.

By Juan Romero on 2/19/2018 at 10:27 PM.

Thanks Mr John Gomez for making my car purchase from Norm Reeves Honda hassle free from begining to end. I enjoyed this experience Your ability to communicate with me was outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jeff huang on 2/2/2018 at 6:33 PM. Helped by Eamahn Zahedikia.

Loved dealing with Eamahn Zahedikia and John Salama his manager. First time buyer and they got me approved and got me a very good price on my.first car in the u.s thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really good experience thank you Anthony

By Ximena 789 on 1/19/2018 at 5:06 AM. Helped by Anthony Lozano.

Thank you son much it was a nice experience every one was really nice and our sales man Anthony lozano was really nice person an pacience

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Spot Delivery and Yo-Yo Financing

By Patrick Le on 1/18/2018 at 3:22 PM.

Dealership Norm Reeves Honda West Covina exercised the spot delivery a brand new car without informing me as a buyer on Jan 10, 2018 but elected to cancel the contract on the very next day. The GSM later explained it was not the credit issue (I have a co-signer who has a perfect credit score above 800) but rather, the incestived rate special 0.9% they originally offered was a mistake. However, the finance director still demanded the vehicle be returned to the dealership or I must go with a higher rate 2.15% if I want to keep it. I chose to walk out because this dealership is unprofessional and deceptive. They did what is called the "yo-yo sales trap". Can't trust these people!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience of getting my Honda Electric Clarity

By Sher on 12/30/2017 at 7:49 PM.

Phillip Nguyen was so courteous and he went out of his way and got me the car I really wanted.He guided me to the loan department and after all paperwork is done he is very detailed and explained to me every single function of the car and what I need to know. He even set up the my phone with the car. It was such a easy experience. Thank you Phillip!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Honda Civic

By Merm on 12/29/2017 at 8:58 PM.

Syr Porter was amazing! He was very kind, not pushy, and I could tell he truly cared about how I felt about the car. He really went out of his way for me. There was also another young gentleman but I can’t remember his name, he was kind too. I would definitely come back. Syr truly wants what’s best for you. I would say the lady in finance could be more friendly. I could tell she just wanted to go home. She didn’t really care much about me or my purchase. Although Syr and the other man were very kind! Thanks Syr!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My GREAT experience at Norm Reeves Honda in West Covina

By smito123 on 12/12/2017 at 8:56 AM. Helped by Patrick Lucas.

I was there to get an inspection on my previous vehicle and walked by the HRV. I knew I had to have it and Patrick made it happen, I LOVE you Patrick! And I love my car! Awesome experience, it was just effortless.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

So happy with my new 2017 honda civic.

By Cristal315 on 11/26/2017 at 6:58 PM.

I recently leased my new 2017 honda Civic all thanks to Syr Porter. Very helpful, and professional. 2 thumbs up to him, it was my first time leasing a new car so he explained the process, and everything step by step. He told me which options sound better for me, answered all my questions and explained everything well to me.. thanks you Syr for all your help!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Of The Line!!

By Smiling2018 on 11/7/2017 at 3:12 AM. Helped by Richard Yim.

For several years now, Richard Yim is the salesperson that we do business with when purchasing our vehicles. He is very knowledgeable, caring, makes experience fun and an overall down to earth individual. He works very hard to help his customers get a great deal. Highly recommend Norm Reeves and if possible ask for Richard, he will do a "top notch" job at getting you a vehicle that you will be happy with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very happy

By Elrocks3 on 10/25/2017 at 9:21 PM.

Louis was very attentive and helpful and understood my needs in buying the car. He is very nice My total experience was very comfortable and everyone was very kind. I’m very pleased with my car and how everything was handled Thank you.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Over charge from estimate cost of $1330.90 by $1500.00

By Lyman Burdick1 on 10/18/2017 at 7:50 PM.

Took 2004 Honda Pilot for four items to be repaired (1) lower driver side seat panel need replaced (2) recharge A/C coolant and fix A/C blower (3) Right side seat belt not working (4) replace defective rear splash guard. The service writer said I would have to replace timing belt to prevent engine from locking up, This is required ever seven years.and your car is well past safety point. The service writer call later to tell me upon inspection they found in addition to the items requested major work was needed to bring the vehicle to be operated safety and new cost would by $4600.00. I told the service writer that I would not authorize any additional work. The vehicle only has 38594 miles.. Wear on the vehicle is determined by use not age.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Elvy m on 9/29/2017 at 11:33 PM.

I am very pleased with my car. This is my 5th 4th honda and Louis Mesquita helped me with each one . I would go any where else. Great staff very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Brothers that Go Above & Beyond!

By JustinCM on 9/17/2017 at 11:59 PM. Helped by Ryan Lucas & Patrick Lucas.

This past Sunday I had the privilege to go to the Honda West Covina dealership to purchase my 1st new car. Going in with an open mind and knowing what car I wanted, I was approached by a couple of very enthusiastic gentlemen by the name of Ryan & Patrick Lucas. Both very informative and knowledgeable in all things HONDA related. Happy to inform me of all possible questions I could have. After a couple of test drives, 2017 Honda Accord, I knew this was the one for me. Ryan and his brother Patrick both assisted me to an outstanding extent that I was able to leave to dealership that day with my new car! Words can not express the gratitude and very friendly service that I expericed that day, which I'm sure goes unmatched everywhere else. Thank you to Ryan & Patrick Lucas and the entire Honda West Covina team for all their hard work and dedication to help the little guy, like me, walk away feeling larger then life. Thank you Honda West Covina. You guys & gals are A1!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Not a first time customer

By Set@chino17 on 9/17/2017 at 6:59 AM.

John Gomez & Eugene Huang (Finance Dept.) assisted us on September 04, 2017 with our new car, they did their best to make us happy. I wish the dealership knows how to take care of their customers too, especially during the night. They serve food (donuts/pastry, coffee & water) during the day but only water at night! We were there in your dealership 'til midnight, if you didn't have the vending machine, we'll end up in the hospital.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth purchase experience

By mylexuscar08 on 9/9/2017 at 12:01 AM.

Went in to look at a car in preowned inventory. Given the stories you hear from friends about car experience, i was little hesitant. I had sent an email and Ryan Lucas was prompt to reply back and set time to come by for visit. The whole purchase process was very smooth and Ryan Lucas, Taniya Lee in finance were professional about all disclosures and numbers. James Ponce, the GM sales checked in few times to make sure that no issues are faced. Would highly recommend the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Preliminary Quote Assistance

By wpam.wusubi on 9/3/2017 at 6:02 AM. Helped by Richard Yim.

Richard Yim and David Ochoa were great help in my search for a great price and deal for a new 2017 Honda CR-V. My e-mail correspondence with them was quick and efficient! Richard gave me a quick and honest OTD price when asked and David was there to make sure everything was going smoothly. Furthermore, they were open to communicate pricing through email, which made it really convenient for my busy schedule! Would recommend giving them an email!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

5th Honda from LOUIS

By Erik1212 on 8/29/2017 at 11:56 PM.

Been buying Cars from Louis since 1996. I followed him from one dealship to other. Even convinced my wife to get a Honda from Louis. Over 20 yrs. His excellent service and professionalism remains the same. He makes you feel comfortable and makes you understand what you're getting. His knowledge about Hondas and financing makes it the decision process easier. None can compare to Louis. Norm Reeves WestCo is lucky to have an experience and well liked employee.

I would recommend this dealer.