Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sen is the man to see!

By Ivan on 8/20/2017 at 7:24 PM.

Sen was one of the most patient and professionals I've ever worked with. I had a terrible experience with a Ford dealership and I walked in to Norm Reeves Honda. Not only was Sen willing to help, they went above and beyond. I love my car Sen, thank you sir! Ivan/Mallory

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By gcnunez21 on 8/20/2017 at 7:17 AM.

Just bought my first car on 8/19 was very nervous at first but Susanna Yim and Jose Magana made it a great experience. Got the exact car I wanted for a good price. Susanna makes sure you are 100% satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect

By Clarissa0087 on 8/20/2017 at 2:41 PM. Helped by Eric Montgomery.

Christy was a big help throughout everything, she made getting a new car so easy & simple. She was very attentive, funny & caring. I will definitely be going back to her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Quintana1201 on 8/20/2017 at 9:20 AM.

When we first arrived no one seem to take us as serious buyers. And kept passing us from one associate to another. Apparently everyone was busy to help us out. So they had us on waiting. Then, after the waiting we ask to see a specific car and they didn't want to bring the car from the warehouse but yet want to show us a different trim and without even looking at the car or going for a test drive they thought it was ok to just jump and start the paperwork. We got frustrated after going back and forth with viewing the actual car and having us wait some more we almost walked out the door unsatisfied but thanks to Ray Saboor whom step in and did what the others couldn't. Showed us the actual car we saw online. He went out his way to get the car from the warehouse. Washed it for us and filled up the gas tank. We got to go out for a test drive and he answer all my inquiries. Plus Ray gave us a good deal for the car. Thanks for your help Ray. I tottally recommend going to him when buying your car. He was very helpful and a fun guy to be around with. He did his job very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

100% Satified With My New Honda! Thanks to Diego Cruz!

By Stephanie32 on 8/20/2017 at 5:02 AM.

I Highly recommend asking for Diego Cruz! He assisted me on purchasing my New Honda Accord Sport! He's very professional, excellent customer service, polite and made sure I was 100% satified with my purchase. I can't thank him enough for helping me get through this process as smoothly as possible!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JERRY WAS AWESOME

By Eunice74 on 8/19/2017 at 11:06 PM.

Jerry was helpful, awesome customer service!! He treated us like we were family. Overall had a great experience at the dealership. Got the car the I wanted and I love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was an amazing experienced.

By Uzzal96 on 8/19/2017 at 8:58 PM.

He was really helpful. He explained everything very well. I'd like to visit there again and get another car. I'd recommend you people to visits there & get you a wonderful car.....

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Susanna Yim, salesperson

By Ely on 8/19/2017 at 7:24 PM.

This is my second Honda car. On both cases I had the pleasure to work with Susanna. Three words to describe Susanna: Great Customer Service, Knowledgeable and Efficient. Highly Recommend Susanna!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Un día inolvidable

By Ana on 8/19/2017 at 7:09 PM.

Gracias a Susanna Yim por su ayuda en mi búsqueda de un nuevo carro, mi primer carro en los Estados Unidos, estoy feliz y agradecida.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Friday ever

By Veronica on 8/18/2017 at 6:32 PM. Helped by Michael.

On friday August 11th 2017, I purchased a Honda Civic 2017, and I absolutely love it. I had the pleasure of doing my business deal with Susanna Yim. She was great, it was such a great day. I'm glad she picked up my phone call. I feel so lucky, she was very trusting and helpful. She introduced me to Michael, in the finance department, he was also great. I will never forget that day. Thank you Honda team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best !

By Lyzeth on 8/18/2017 at 1:43 AM.

José answered all my questions from beginning to end and couldn't have been better informed on all the details he gave about the cars I looked at and the one I drove off with I would recommend the dealership and José to everyone couldn't be happier with my car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Pleasent to deal with

By CRV Gary on 8/18/2017 at 12:17 AM.

Christy was a very easy salesperson to talk and deal with.I believe she worked to give us a good deal on the vehicle.She has good follow up and customer service qualities.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very simple

By Bmelendez24 on 8/17/2017 at 10:48 PM.

The devices made it very understanding about he leasing procces! I was very satisfied. Chandika really explained everything simple and easy! I highly recommend to anyone worried about leasing!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and easy!

By Sophie Um on 8/17/2017 at 5:10 PM.

Ted Suh was very easy to talk to and also very knowledgeable and helpful. You can tell he has many years of experience. I'm glad that he was the one who helped me get me my first car! The whole process was quick and easy and he helped me make the right decision quickly and I'm happy that I finalized getting my first car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Katie B New Honda HR-V owner

By Kbenoit0423 on 8/17/2017 at 4:40 PM.

wonderful experience and that says a lot when buying a new car. My husband and I were impressed by the staff and large selection. I have bought cars from different dealerships each time and I can honestly say that I will be back to Norm Reeves Honda in Cerritos. I am already recommending them to my friends and family!! Everyone was very helpful, kind, and patient. Highly recommend!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By RandyJessSandel on 8/17/2017 at 2:52 AM.

We were "window shopping" for an SUV and came home with our dream car, a 2017 Honda Pilot. Mr. Jojo Bayas was very knowledgeable with the vehicle we were buying, attentive and very accommodating. Jojo gave us excellent customer service and went beyond expectations. He negotiated and walked us through every step in the financing process to achieve the car. This is our 2nd car bought from Norm Reeves Honda Cerritos. Our experience with the staff and maintenance of our car has been enjoyable and positive. We highly recommend Mr. Jojo Bayas if you're looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick and easy!

By samxxjo on 8/17/2017 at 2:36 AM.

Susanna was so easy to talk to and extremely knowledgeable and helpful. I'm so happy she was the one to help me get me my first car! I had no problems with the process, felt like i walked in and out. I've been telling friends and family about her great service and to go to her if they're looking to get a new Honda! Thanks Susanna!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Honda Accord

By Mohammad on 8/16/2017 at 2:06 AM.

Stopped by norm reeves Honda and dealt with Mr. Hossain on August 12, 2017. It was really nice meeting with Mr Hossain.for the second time to look for a Honda car and finally I bought a Honda Accord 2017. I was really happy dealing with Mr Hossain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience, love my new car!

By klaabs on 8/15/2017 at 4:22 AM.

I walked into Norm Reeves Honda discouraged and forlorn after a very negative experience at another dealership in the area. Oscar greeted me in the lot like the fairy godmother of cars. He was friendly, accommodating and above all flexible. He really took the time to go over ALL of my options and was never pushy or aggressive. He was more than willing to negotiate with me and went to bat with his boss on my behalf to get me a rate that we both were comfortable with. I highly recommend Norm Reeves Honda and working with Oscar to anyone looking for a quality car at a great price!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By DCanlas on 8/15/2017 at 1:12 AM.

Kim was very understanding and considerate. She gave us a great deal on the car that we really want. She even bought us lunch! A very kind lady

I would recommend this dealer.