Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Rose on 3/23/2019 at 4:14 PM.

Great experience workimg with Jim Saber at this dealership. He was very friendly and honest. Gave us all the information that we needed and made it an easy and great experience for us. I highly recommend him for anybody who is planning to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star experience in buying 2019 CR-V

By Mike on 3/18/2019 at 6:23 PM.

Alex Boloorchian helped me buy CRV for my daughter. He made the process simple and easy. He was able to match offer from other dealership. Ask for him and he’ll take good care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sebastian treats you like family

By billandlizzy on 3/18/2019 at 5:16 AM.

I recently purchased my second Honda from Sebastian at Norm Reeves Honda, a 2008 CR-V (our first was a 2018 Odyssey last year). He is a very busy man, but he always finds a way to make time for his customers. You get the sense with him that he is very upfront, and genuinely trying to help out the customer. I have never felt rushed or pressured working with him. He gets it that if you work at the customers pace and work with them on what they want, you will be far more successful than throwing out the common salesperson tactics. We will happily continue to come back to Sebastian in the future because we know we will come to a fair deal with a person with great integrity and character.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alex Boloorchian

By Natalie White on 3/18/2019 at 12:00 AM.

Alex was very helpful during our Honda HRV purchase. He was responsive via email setting up a time for us to come look at vehicles, helped us understand the vehicles that were available, and made us a great deal on the HRV we chose. I highly recommend Norm Reeves Honda in general, and Alex specifically, for purchasing a new or used Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience!

By Gerialci00$ on 3/16/2019 at 4:50 AM.

Jim and Edgar made it so much easier in choosing a safe car for my daughter. I would definitely refer!!! Everyone is so friendly too.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car purchase experience

By Odyssey 2019 Owner on 3/16/2019 at 1:29 AM.

Nadar, who sold us the Odyssey was very informative and guided us through our vehicle options. He treated us like family and answered all our questions patiently. I didn't feel pressurred or rushed and he made sure we were getting the best price and features. The entire Honda staff was courteous and made the paperwork process quick and easy. Highly would recommend family and friends to Honda in Irvine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Service and Easy Transaction

By BTNUSA on 3/15/2019 at 10:12 AM.

Jim Saber is a helpful representative as well as their financial rep Casey McGuire. They both make the experience easy and answered all questions. They explained everything well and made me felt comfortable with my purchase. I love my car and will come back again when I need a new one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By MGC05 on 3/14/2019 at 11:17 PM.

This car buying experience was the least stressful and most pleasant we ever had. Edgar Galindo was very helpful and well mannered and nice to work with. I would definitely purchase another Honda through him and would highly recommend him to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service by Kayvon Bakhtiari

By Marryhills on 3/14/2019 at 7:26 PM.

Kayvon was super professional! He was patient and understanding and very well informed and had many options for us!! 5 star customer service!! I have recommended him to all my family and friends! Thank you Norm Reeves for having such a great employee!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff who work with you to get a good deal

By Fred on 3/13/2019 at 10:17 PM.

Kasem was very friendly and actually tried so hard to give me a deal I was very satisfied. Nareg from finance was very patient and explained all the terms in a way that non finance person could understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

People

By Kelly pham on 3/13/2019 at 6:42 PM.

The people very nice and very friendly. They answered anything and explain all my questions. The place is clean and nice. I recommend this place to my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Amberrose421 on 3/12/2019 at 9:09 PM.

I came in on Saturday with a very stressful personal situation that required me to be in a position to purchase a new car. Throughout the stress kasem was very understanding and was not pushy at all. He in fact genuinely showed that he wanted to help me out and went out of his way to figure something out for me. It was refreshing to be at a dealership and not feel like there was a hidden agenda, but to witness kasem being a human being and spreading kindness made the experience so much better

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Safi Billah - Professional and Honest

By gammah on 3/12/2019 at 9:38 PM.

On a Saturday, I saw a 2018 Honda Clarity Plug In Hybrid Touring listed on the Dealer Website. It was raining pretty hard, however, I went in to go find the vehicle and saw it was there. I asked a person going by if they worked at the dealership and he said yes. I asked him if I would be able to test drive a specific vehicle. He then called in for Safi Billah. Safi came and I told him I was interested in test driving a vehicle, however, before I did that, I wanted to make sure that the ad that was on their Website was correct and they would honor the price. Safi checked with his manager and said yes. We then test drove the vehicle and Safi was showing me the features. When we got back to the dealership, I told him I was interested in purchasing it. We went in and I started giving Safi the information. I then asked Safi if they will be able to honor me getting the same price on the same 2018 model with a different exterior and interior color before pulling my credit report. Safi went and checked with his manager and he came back and said yes. I was excited. Then all of a sudden, they ran my credit score and Safi walked back with his manager. At this point, I knew this was not a good sign. The manager (I did not catch his name) came, shook my hand, and basically said that I would have to buy the original car in the ad and that technically the car has to be sold as used. It only had 261 miles and they want to tell me it is used? So we talked some more, and then I asked if I would be able to get the Federal and State incentives. The manager went back and came back with a no because it was already claimed. Then the manager started to sell me on a "new" vehicle for "just a couple thousand more dollars". I said no. I told him I do not want a 2019 and to honor the price of the 2018 ad that they have listed. I told the manager that I saw the color of the same exact car in the 2018 model and that I am not interested in 2019. The manager basically shook my hand and said sorry we cannot make the deal and walked away. I was looking for 2018 because Honda Finance had 0.9% financing on the 2018 Clarity and 4.9% on the 2019. I then told Safi that I was not happy about the whole ordeal. Safi said he understood my frustration and he was also shocked about how low the vehicle was priced. Anyways, I went home and 1 or 2 hours later, I get a call from a manager named "Ed". Ed asked what happened so I told him the entire story. Ed then said he would go talk to Safi. The next day (Sunday), I emailed Safi about how people do not like car salesmen for this exact reason with pulling bait and switch techniques. I told him I was honest with him from the get go and I did not even bargain down on the price. I then gave them a second chance and told him that the most I would pay would be about $1500 more for a "new" Clarity (whether is it is 2018 or 2019.. I did not say the year). Safi then called me back and said he can make it happen on a new 2019 Clarity Touring. I asked him again, what about on a 2018, and he said no. I asked him how can I be sure you guys won't pull the bait and switch again. He assured me that he has talked to Ed and everything is 100% true on what he is saying. He then asked what time I will be there today to make it happen. I told him that I would have to talk to my wife and also depends on looking at the Prius Prime. Anyhow, I made an appointment for that day. I took my wife and kids in to see the 2019 Clarity around 6:30 PM first. My wife liked the interior. Safi then took me in and showed me the price that they were going to honor and showed the breakdown. I told him I would not finance with them because that is too high and he said that will be fine. I then also told him that I needed to go see the Prius Prime before I made my decision. He said that would be fine as well. My wife and kids went to the Toyota dealership down the road and saw the Prius Prime Advance and did not like it because of the 4 seat configuration and the inside just seemed cheap. It was now about 8:15 PM on a Sunday and my kids were hungry so we needed to get food for them. I called Safi back and asked him if they would still honor the deal. He said if I came in today then yes. So we arrived back to the dealership around 8:45 PM and he had all the paperwork ready to go. He honored his word and gave me the 2019 Clarity Touring on the agreed price. All in all, I got a great deal and I am very happy that Ed and Safi were able to make things right. This is how it should be from the get go so people can have a positive car buying experience. Safi was honest with me the whole time, however, Safi was not the ultimate decision maker so it was not really his fault. When we made the final deal, I told Safi that Ed had called me and I was curious as to what he and Ed talked about. Safi explained to me what he told Ed. I knew from there on, Safi was a very genuine person. I would recommend you see Safi Billah anytime you want to buy a car. He is very knowledgeable and understanding. Thanks Safi for getting me a great deal and keeping your guys' word. A+

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Dawn of internet sales

By Jann on 3/11/2019 at 6:59 AM.

We did our deal online and it was quick and easy. I don't want to stay in a dealership for 4-6 hrs. We did everything in 2 hours. Would be even less if the whole place was not super busy. Overall happy with my purchase. Will definitely look for him if I'm purchasing another honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best deal for my clarity

By ventura@2005 on 3/9/2019 at 10:07 PM.

Purchased a vehicle from Edgar Galindo yesterday and I would highly recommend him. He was pleasant, well mannered and very patient thank you for everything

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Key batteries

By M.Harrison on 3/9/2019 at 10:55 PM. Helped by Jaime Farias.

Jaime Farias quickly and professionally installed two new key batteries for me. I could not have done it by myself. He is so kind and an excellent service and parts technician. Please thank him again for me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at norm reeves Honda in Irvine

By Khammond011 on 3/9/2019 at 10:03 PM.

Edgar was the best! I was in contact with him for weeks before I bought my car. I told him exactly what I wanted and he made it happen. Edgar is knowledgeable and I’m glad I decided to purchase from him. Thanks Edgar!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beat car purchase experience!

By Traci on 3/9/2019 at 9:10 PM.

I normally dread this process and even shopped around other dealers prior to coming to Norm Reeves Honda in Irvine. Other dealers haggled with me and really made this process not pleasurable for me. Edgar was upfront about everything and made sure I was happy every step of the way. He got us In and out as quickly as he could. I highly recommend Internet Sales!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly service

By Jessicaj on 3/8/2019 at 3:53 AM.

Nader was great and informative and very friendly. Me McGuire was friendly too but a little too pushy with the warranty plan. However I can see why people would want the plan. Overall good experience! I am happy with my car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Scam Artist

By sschaper42 on 3/6/2019 at 4:10 PM. Helped by Dennis Poulos and Sean Kasai.

Dennis was my sales person at Norm Reeves Honda Irvine, he seemed nice and honest. When my friend and I sat down with him to start pricing the vehicle he told me that he was going to get me the best price; he also told me that they have a 5 day price guarantee and that within 5 days after purchasing the vehicle if I found the vehicle for a less price that all I would have to do is bring that price in and they would beat it or buy the car back. Simple and easy. Well I actually did find the vehicle for way less (an additional $1100 less). I had the other dealership send me the offer in an email and I sent it over to Dennis and then all xxxx broke loose. Dennis proceeded to say he called the other dealership and talked to their GM and that their GM would never sell it to me at that price etc... I was working with two individuals from the other dealership and they both assured me that wasn't the case. Not only that but in order to honor the better offer from the other dealership I would need to have a purchase order for the vehicle they were offering me. I called the other dealership and they said that yup that is a trick they do, it’s actually not good enough to have it in writing, which is all that was stated to me by Dennis, but I actually needed to pretty much buy that other vehicle at that price in order for Norm Reeves to take that deal seriously. I was like, WHAT I have to essentially buy an additional vehicle to prove this, who can do that? Then the other dealership said they wouldn't go through all that work just so Norm Reeves could match their price for me, which makes since. Dennis was not AT ALL forthcoming with that information and he implied the simplicity of just brining the offer in writing which I did in a detailed email. I also had a friend call into the Norm Reeves Honda Irvine dealership that same day and asked about the price of the same vehicle that I had purchased, Hamid the sales guy gave my friend a $600 quote price even lower than the vehicle I bought with an 1.9% APR which isn't even being offered at this time. I came in and talked to Sean the sales manager and told him what was going on, Sean was not at all willing to work with me at all with the written offer from the other dealership and when I told him about the offer his other sales guy Hamid he still gave me a hard time. I showed him the texts from Hamid and I told Sean I felt like this whole thing was a huge scam and I totally got played from their business and I had a bad taste in my mouth and I just didn’t want to be a part of this anymore. Sean left and came back to honor the Hamid offer of $600 off, my friend and my mother was with me and they can testify to how I was treated. I could’ve saved a lot more money at the other dealership. I will never shop here again and all of my friends and family members will know the games that are played there. Norm Reeves Honda is not an honest place to buy vehicles at, they are not honest and they would not honor the other dealerships price as I was told at the beginning of purchasing my vehicle. I will also report Norm Reeves Honda Irvine to the BBB. Side note, I actually wanted to add a wireless charger to my vehicle and asked for a accessories sheet and never got one. I purchased a 2019 Honda Civic Sedan Touring.

I would not recommend this dealer.