Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.6  
Quality of Work
4.5  
Service
3.8  

Dealer Reviews

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Overall Rating

2.4  

2   Customer Service
3   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Mechanical problem with Routen 2012 - Engine Light on

By Saranasee on 5/8/2019 at 7:13 PM. Helped by There is no reason to name any employee. The invoice will clearly state who did what.

Original service agent would look at it only the next day, had to call the manager to get him to look at the issue the same day. He called back and said the issue is with the Engine valve damage for no apparent reason. The Vehicle has been maintained by Dealer since day one and done only 57,000km. Had a bill of about $1,500 with only $18 discount. Left message for the manager to call back which he did not. Would not recommend VW vehicle to anyone and will change to good ole American brand asap.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time with a VW

By Ernie C on 5/1/2019 at 8:56 PM.

Came in looking to lease a Jetta or a Tiguan within budget and experience was great! Robert worked with us thru the process and showed us every car we wanted, we came an hour before closing and the staff kindly waited until we made up our mind and close the deal, even being late all staff was very friendly and we got quality on delivery. Robert worked with us on the price, and me being previously informed about the market and options out, I can tell the deal was very competitive. So far so good on the experience and enjoying our first VW (which happened to be the Tiguan SE). I would highly recommend to be VERY informed of what you are wanting to get and ask specifically for it, on pricing and budget, be aware of all the dealership tactics to make more money, pay attention to every fee and "extras". I got maintenance with the lease plan, but only after challenging it (the plan included 3 services and I only needed 2) so you gotta pay attention to get the best deals. I appreciate the experience overall and if everything goes right with the product I will definitively come back for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This will be my 3 rd Jetta from this dealership.

By Joseph on 4/10/2019 at 9:05 PM.

I love my previous 2 Jettas and currently I have one with 175k miles and ready to upgrade to the new 2019 redesigned Jetta. Love all the new features upgrade including LED lights. Thanks to Robert Yang showing me this car. I would recommend this dealership to anyone shopping for a VW.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

She asked us to please not submit a review

By atlas2018 on 4/9/2019 at 5:42 PM.

We leased the 2018 Atlas, i have to say we are super happy with the SUV and the service received by Norm Reeves Volkswagen, but we are very disappointed with April Dean. She asked us to please not submit a review for her because after the SUV inspection we noticed a small dent in one of the doors, she told us that she would set up a time for us to fix that and not to give her a review until the door was fixed. She called me a fee times to find out how the Atlas was working and if we were happy, on the last call i told her that she keeps calling us to know how is everything is good however we were still waiting for the appointment, she told me that she would contact my boyfriend for that, of course that did not happen and she never called again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible Staff, wonderful service. Will certainly be back!

By HayleyB on 3/22/2019 at 1:08 AM. Helped by April Dean.

April was incredible, even before arriving in the country she was a source of information and I am so happy with our recent purchase at Norm Reeves, together with the finance team and even the Dealership manager who personally helped me attach the number plates! I will most certainly be back! Thank you April & Team!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kasra is grat!

By Oscar on 2/16/2019 at 5:22 AM. Helped by Kasra Arki.

Kasra is a great sales associate in the market for VW. He walked me through all my options to buy or lease a new car. He is very nice and knowledgeable guy and gave me all the info that I was looking for my new car. Thanks for your help Kasra!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Grtfl1 on 1/15/2019 at 2:29 PM.

I've bought two vehicles from this Dealership. The service manager Cesar, is fantastic. He's always going above and beyond to make sure my car is serviced perfectly. I'll return to this dealer for service & purchase other vehicles because of him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Whovian on 12/15/2018 at 12:27 AM.

This dealership has great service. It is really easy to make appointments. They are friendly and very professional. Raul is the best! Highly recommend them.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Poor Customer Service

By xxx on 11/24/2018 at 5:38 PM. Helped by Service Manager - Cesar.

Poor customer service ... No customer service at all. The service department is terrible bad. Worst experience ever in a dealership. DO NOT BUY A CAR HERE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are great!!

By Ajmarino1969 on 6/28/2018 at 7:37 PM. Helped by Tracy Sherrard.

Tracy Sherrard was my service guy and he was so helpful and knowledgeable! I would ask for him to help you if you can! xxxx of a nice guy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By HappyAtlasCustomer on 6/28/2018 at 12:35 PM.

Great experience. Jas was patient, thorough, helpful and accommodating. Would recommend him to friends and family. Process was straightforward and painless. I’m very happy with my Atlas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really Great Experience

By KerryKramp on 6/21/2018 at 7:55 PM.

From the moment we arrived on the Lot to look at the selection of automobiles to the Personal Service of Robert Yang, to driving off the Lot with our New Car, we had an exceptional experience. Robert was very busy with many customers looking at cars - it would have been easy to have been lost in the shuffle of the other customers but Robert made us feel special, gave us his undivided attention, and answered every question we had as well as provided a great sales experience. This is our second great experience (and new car) from Norm Reeves so we are incredibly impressed. Our compliments to Robert on his commitment and truly customer satisfaction experience. Thank You.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

GREAT SERVICE

By Ed Hudson on 2/22/2018 at 6:20 PM. Helped by Raul Escamilla.

I appreciate the level of professionalism I experienced when getting my car serviced. The advisor is great, very friendly and made my visit a pleasant one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful sales staff

By Jmaganini22 on 2/10/2018 at 6:55 PM. Helped by Andrei Maldareaunu.

Working in the car industry I know how buying a new car can either be a dreadful or painless experience. Andrei was great, friendly and helpful he was not pushy and he did not waste my time. It is nice to see that a car salesman with integrity exists. Thank you Andrei

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Class

By TOE on 1/8/2018 at 4:44 AM. Helped by Michal Gainer,Robert Alvarez,Daniel in finance, Raul in service dept.

What a no nonsense, first class experience from start to finish. Michael Gainer,my salesman was awesome. I sent an email requesting quotes for GTI VW & Norm Reeves responded quickly & followed up with me. I made an appt & was literally in & out, driving off with my new vehicle within 2hrs. Robert Alvarez the sales mngr...thank you for wheeling & dealing with me and Daniel my finance mngr whipped through my paperwork like a pro. AWESOME customer service & knowledge of their products as well as making sure I was happy. Norm Reeves gave me a GREAT fair deal. I LOVE my GTI.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got my new Tiguan at Norm Reeves VW

By Susansocal on 11/6/2017 at 2:26 PM. Helped by Jas Hira, Sales and Nnaz in finance was great.

Very pleased with the car buying experience at this dealership. Very casual and very professional (all at the same time) people helped me throughout the process. I recommend Jas Hira in sales and his managers Bob Alvarez and David Socarro got me the deal I wanted. definitely go here!!! This is my second Tiguan, love this cute SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By axl on 10/3/2017 at 4:08 PM. Helped by Andrei Maldareaunu.

We had a great experience at Norm Reeves. Andrei Maldareaunu from sales did an awesome job and answered all our questions regarding the new VW ATLAS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Car Lease to Purchase

By HHHH123 on 7/9/2017 at 6:22 PM. Helped by Chuck Howrey.

Volkswagen employee, Chuck Howrey provided excellent customer service, His product knowledge and assistance to purchase our leased vehicle made for a highly positive experience. He played a major role in our decision to lease/purchase from this Volkswagen dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First VW experience

By power 440 on 6/13/2017 at 4:14 PM. Helped by Michael Carter, Robert Yang and Glenn.

Drove in and was greeted with extremely friendly salesman Michael Carter. Worked to purchase new VW Atlas on showroom floor. Within minutes had a great deal but told them we had to check another dealer on a different car. They were very understanding. We came back to test drive the Atlas which they had to remove from showroom display. Needlass to say we purchased the car instantly. Credit report. paperwork and drive off was fast!!! Only had to wait about 25 minutes for final paperwork as they were extremely busy selling vehicles to a lot of happy faces. Extremely impressed, Steve and Cherie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy your new car!

By w_shai on 5/16/2017 at 7:18 PM. Helped by Gary wills.

Great dealing with this guys especially Gary wills and Robert yang. I called in advance and got the number I liked "as advertised" in the banner in front of their building and I was sure they will raise the price on me when I get there well they gave me exactly what they quote and got me in and out less then an hour. Definitely will recommend Gary he is a straight shooter and if you are there to buy and ready to do business he won't waist your time thank you very much my daughter love her new car!!!

I would recommend this dealer.