Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
3.8  
Price
4.1  
Quality of Work
3.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience we ever had.

By Joan on 4/3/2019 at 1:12 AM. Helped by Austin, managers, the very nice Lady in finance, Erin in service, and and one of the mechanics.

Austin, the managers, and all of the employees at Mitsubishi were awesome. Extremely easy to work with and kept their word on everything. We found a vehicle we liked on Big Red"s website. We went there. We were there for at least an hour and a half waiting for them to bring the car up for us to see. First we were told it was in detailing down the street. Then we were told that someone was going to go get it. Then we were told the keys we missing. By this time we were so frustrated. They had mentioned that the vehicle was at Norman Mitsubishi. We told Big Reds that we were leaving. It was ridiculous. Then we decided to go to Norman Mitsubishi. We saw the vehicle as soon as we pulled into the lot. They did not have the keys, but called a locksmith out to make keys and fobs so that we could test drive the vehicle. We made a deal and had them write up the paperwork before we drove it. With the understanding we were paying cash and if we didn't like it after we drove it there was no deal. This was was awesome. As soon as I drove it I wanted it. The paperwork was already filled out and it was so simple. The entire staff was very attentive and wonderful. We will recommend them to our friends. I went back to the Norman .Mitsubishi today, and I was handed 2 more key fobs. Big Red had found them on their lot in the wrong place. THANK TOU AUSTIN, AND EVERY ONE WHO WORKS THERE IN ALL OF THE DEPARTMENTS. You treated us like family. We will highly recommend you to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Extremely pleased

By cwhite73 on 2/13/2019 at 6:01 PM. Helped by Carla, Amber and both gentlemen in finance.

Awesome service from start to finish! The process was smooth and painless, and I would recommend them to anyone and everyone. I myself will be a repeat customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Jrolin23 on 12/22/2018 at 6:51 PM. Helped by Justin Dunn.

Worked with Justin Dunn he was awesome would recommend to anyone we hade issues with the truck and they worked with me on it just happy at the end of the day

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service at Norman Mitsubishi dealer

By Dean on 12/17/2018 at 11:06 PM. Helped by Will.

I met Mr. Will . He is the new manager in service. He took care of me and treated me great. I will bring my car back soon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Transparent what they advertise is what you get

By Onrhappycustioomer on 12/15/2018 at 3:25 AM. Helped by Justin & Michael.

From Justin my salesman to Michael in Finance what a seamless transaction. Justin kept me informed every step of the way til he handed me over to Muchael, Finance. Michael made sure all the he papeework I understood, he took his time explaining every piece of paper I signed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JT was great.

By NickP on 11/26/2018 at 6:49 PM. Helped by Jt tchatcher.

I wanted to thank JT for the help and the great customer service. We will be back for our future car needs. And a special thanks to boubacar the customer relations manager for the free oil changes .

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

They don't follow thru

By steve4747 on 11/19/2018 at 4:34 PM. Helped by mike and Jackie.

First I like the truck and the deal,but the dealer doesn't prepare the vehicles for resale.Very dirty,needed oil change,2 tires,cracked windshield,had open recall, also they people there do not return calls after the sale.DO NOT buy the ext warranty,its very poor.Payments they show in ads are not correct.I'm disapointed in this dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Place Ever

By Bandit 1978# on 11/12/2018 at 6:45 PM. Helped by Justin.

Norman Oklahoma Mitsubishi is very fast and gets you what you need great customer service they follow threw on the words they tell you. If you are looking to buy I recomend this place 100%

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
5   Quality of Work

Quick, Accommodating, Slight Omissions

By Zxasqw12 on 10/8/2018 at 8:49 PM. Helped by Michael.

Michael was extremely accommodating. He got me the deal I needed to make it work and even drove the car right to my house for me. It would be a five star rating if not for him misquoting me what my TTL would end up being. He informed me it would be "$400/$450 max" but when I went to the tag agency the bill was closer to $550/$600. In all, they were friendly and extremely accommodating to me, but a ~$150 misquote left a somewhat sour taste in my mouth

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Awesome people!

By Dylan on 10/4/2018 at 9:27 PM. Helped by Dylan.

I worked with Dylan and he was able to give me options and I drove home in a car I love! Definitely coming back to get a car for my wife

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome visit

By Big guy on 10/4/2018 at 7:08 PM. Helped by Juan Salazar.

Great place to shop. They have a variety of cars and trucks . And the workers have a great attitude. Ask for Juan Salazar he is great.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2013 Ford F 150 Limited

By Willie on 10/3/2018 at 8:39 PM. Helped by Aron.

No problems at all Aron was great very helpful we went on a couple of tests drives and made a deal and done and out the door they even beat the rates at my credit union !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience

By MollyDP on 9/26/2018 at 11:52 PM. Helped by Rod tierry.

Had a great time working and visiting with these folks at Norman Mitsubishi. Everything went smoothly. Enjoy meeting boubacar and Rhod they were terrific to work with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Benny was a pleasure to work with

By Elijah on 9/26/2018 at 9:00 PM. Helped by Benney.

I bought a 2006 Hummer H3, the deal was smooth and I wasn’t pressured to look at other vehicles I wasn’t interested in. Benny was more than a sales representative, he hustled for me. I would do business agin. My only concern was the paper work, never seen so much. Lol

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Sooner fan on 9/24/2018 at 8:59 PM. Helped by Scott.

Good experience, in and out didn’t have to wait long, didn’t get the run around on price of trade, seemed to be fair and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great facility great selection of cars

By Potatoman on 9/20/2018 at 7:07 PM. Helped by Boubacar.

This place is the best when it comes to customer service. They truly care about their customers and the way they represent them selves. Go see bubba

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!!

By RTfriends on 9/19/2018 at 9:51 PM. Helped by Juan Guerra.

MY guy Juan Guerra, helped me out so well! He made the car buying process so easy! I’m always weary of coming to car dealerships, because I’m tired of sleezy car salesman, not Juan, hes one of the best in the business! Very classy! And respectful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott did us right

By Deveyon on 9/7/2018 at 12:39 AM. Helped by Scott.

For a long time I have been a customer for both big red and norman Mitsubishi. We worked with Scott and Louis and they were both terrific.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By caith on 8/20/2018 at 6:54 PM. Helped by Justin, Mike, Jt.

Justin was a big help in this whole process.He was attentive and professional. I was in and out with in an hour and a half! Mike and Jt was great to work with you as well! If you need a car go see them! They wont let you down!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Steph curry on 8/17/2018 at 12:07 AM. Helped by Justin.

I had an excellent experience. Justin was our salesman he was laid back , professional and experienced. Definitely worth the trip thank you to Justin and the whole crew.

I would recommend this dealer.