Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.6  
Friendliness
3.7  
Overall Experience
3.5  
Price
3.8  
Quality of Work
3.7  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING!!!

By RTfriends on 9/19/2018 at 9:51 PM. Helped by Juan Guerra.

MY guy Juan Guerra, helped me out so well! He made the car buying process so easy! I’m always weary of coming to car dealerships, because I’m tired of sleezy car salesman, not Juan, hes one of the best in the business! Very classy! And respectful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scott did us right

By Deveyon on 9/7/2018 at 12:39 AM. Helped by Scott.

For a long time I have been a customer for both big red and norman Mitsubishi. We worked with Scott and Louis and they were both terrific.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By caith on 8/20/2018 at 6:54 PM. Helped by Justin, Mike, Jt.

Justin was a big help in this whole process.He was attentive and professional. I was in and out with in an hour and a half! Mike and Jt was great to work with you as well! If you need a car go see them! They wont let you down!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Steph curry on 8/17/2018 at 12:07 AM. Helped by Justin.

I had an excellent experience. Justin was our salesman he was laid back , professional and experienced. Definitely worth the trip thank you to Justin and the whole crew.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy!

By Chase Pfeifer on 8/13/2018 at 4:59 PM. Helped by Rhod thierry.

I worked with Rhod and kristian and they were both pleasants and easy to work with . No pressure. They got me a great deal with a better rate. Go see them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By Salafi on 8/10/2018 at 7:50 PM. Helped by Aaron.

I have worked with these guys 2 days prior to me actually going there. I have talked to Kailey and she was fantastic. My salesman was Aaron and he did a great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gran servicio

By Kikinr on 8/10/2018 at 7:26 PM. Helped by Rod Thierry.

Aqui encuentras los mejores precios y bajos pagos atencion perdonalizada. Ven y busca el auto que mas te Guste. Gracias a todo el equipo por su servicio

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Romo0307 on 8/9/2018 at 5:20 PM. Helped by Boubacar diop.

These guys have been absolutely awesome! Home of the nice guys is right ! They treaded me and my family so well. Highly recommended them ! Go see them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Expereince

By Gains881 on 8/9/2018 at 4:58 PM. Helped by Rod and Bubba.

Was looking for a new car and the Experience at Norman Mitsubshi was incredible. Rod and the rest of the team were great! Stop by and get your dream car today!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By Arnold the great on 8/9/2018 at 4:44 PM. Helped by Justin.

Everyone was friendly and professional. Hustle free . If you need a car go see them you won’t be disappointed. I will recommend them to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Been a customer for 4 years

By Jorum san on 8/8/2018 at 10:39 PM. Helped by Boubacar.

I am always get a personal greeting what I arrive. I get phenomenal service. The waiting room had WiFi, coffee and pop corn . If you need a car go see Boubacar he is honest and hard working . He will genuinely help you .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service!

By Andy on 8/8/2018 at 10:28 PM. Helped by Louis.

Louis did a great job when I arrived. The check in process went very smoothly and he had a loaner waiting right outside the door. Chris and his staff were also very accommodating when I picked up my car. Excellent experience all the way around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience

By caith on 8/8/2018 at 7:03 PM. Helped by boubacar.

Norman Mitsubishi has been such a great experience. Everyone there was very helpful and I was able to find the car I've always wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Will be back

By Kris_43 on 8/6/2018 at 5:50 PM. Helped by Justin.

My salesman was Justin. He was awesome and recommend to anyone coming in! I got a brand new Mitsubishi outlander at a great price. And I got free oil changes for 6 months

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GOOD REVIEW

By DOUG on 8/6/2018 at 5:12 PM. Helped by Boubacar Diop.

Had a great experience, got a great car at a great price!!!! MR. Boubacar took great care of me and my family and made our buying experience a great one, I will definitely recommend this dealership to all of my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By Brittanie799 on 8/6/2018 at 4:59 PM. Helped by Ryan.

I bought my brand new Mitsubishi from Rod Therry, he was a great help for finding the best deal for the exact vehicle I was looking for, he made the process super easy for me and i loved the service from everyone there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By M.Mayfield on 8/6/2018 at 4:49 PM. Helped by Ryan harshaw.

Excellent customer service and very professional. Ryan was our salesman and he was friendly and right of the bat made sure our first time buying a new car would be a great experience. He has that family vibe and we will recommend him to family and friends

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sucks!

By xxxxtycars on 7/17/2018 at 3:23 AM. Helped by All of them.

This dealer sucks! Drove hours to test drive a “pristine” xxx. Broke down during the test drive, & to my surprise they were NOT surprised. Don’t waste your time. Crooks, liars. Move on to a good dealership. They pull you in with lower prices but screw you over.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AWFUL

By Chris18 on 7/9/2018 at 7:25 PM. Helped by Russel; JT.

Customer Service is TERRIBLE. Once they have your money, they could care less about you. Russell and JT both are rude and dishonest. BUYERS BEWARE!!! They ask customers to give a 5 star review on google in exchange for free oil changes. That says alot about a dealership. Shame on You, Norman Mitsubishi!!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

DO NOT BUY FROM HERE! YOU'LL REGRET IT!

By Jwood on 6/13/2018 at 9:23 PM. Helped by Nolan, Jeff.

First, let me tell you that the customer service rep offered me two free oil changes if I would give them a 5 star review. The fact that I am passing up on two free oil changes, couldn't be bought, and couldn't in good faith recommend anyone use this place should tell you something. I bet most of the good reviews they have are bought to be honest. Things you should know if your thinking of going: *Kaylee who answers the phone doesn't even work on site and never delivers messages or appointments she sets. I set an appointment to see the car and then called her to confirm with the VIN number the day of. When I showed up they had no record I was coming and told me another man from Arkansas was on his way to look at it. Since I was there, they had to sell to me, but the Arkansas man showed up and was rightly mad that he had driven so far for nothing. This is only one of many instances of bad communication I've experienced with them over 2 months and if you read other reviews, you'll see that this is a very common occurrence. *The salesman, Nolan, was very inexperienced and could not answer any of our essential questions about the car. Instead of saying he would find out for us, he would just say "I don't know" and expect that to be sufficient. It took a lot of refusal to back down to get him to go ask someone for us. *When I test drove the car, the tire pressure on the back right tire dropped about 10 PSI. When we decided to make an offer on the car, I told him that the tire would need to be fixed for us to sign. I suspected it was something easy like a leak but wanted to be protected just in case. He came back with papers for me to sign saying they fixed it. When I asked what was wrong with it he said "oh well we just aired it up". I insisted the paperwork be changed to reflect that if the PSI went back down, we could bring it back and have it fixed. He got really mad at this request and acted like a child but obliged. *After contracts were signed, we drove off of the lot and noticed that the odometer showed 700 miles over the mileage that was printed on the contract we signed. *The car advertised remote start but it wouldn't work. Turns out they lost the key, bought a different one and never hooked it back up. They did allow us to take it to a Nissan Dealership to fix it though but we had to drive all the way back and be without a car for a few days. *HERE IS WHAT REALLY SHOWS THEIR TRUE COLORS The tire pressure was back down to 25 the day after we bought it. Long story short, we ended up having to drive 4 times (5 including getting the remote start fixed) to Norman for them to "fix" the issue. Once, they had to "get a part". Then, they replaced the TPMS sensor. WHY? no idea since it was clearly a leak and all they had to do was check for it. When that didn't help, we went a third time and they were too busy for us even though we confirmed our appointment twice and drove all the way there. The last time we went, the manager and mechanic came out and told my husband they finally found the leak and that they "put a plug in" -direct quote. Finally fixed right? Nope! Tire pressure was down the next day and so continues 2 months of me filling up my tire every 3 days. Finally I realized I couldn't trust them. I took it to a Hibdons and here is the kicker. They took the tire off and immediately saw a huge nail. They brought me back to show me that there was no evidence of a plug in that tire whatsoever and anyone who actually took the tire apart and claims to have checked it 4 times could see the nail. *******That is when I realized that EVERY TIME we drove an hour to Norman and back, they let my husband sit in the waiting room and did nothing to the tire and then lied to his face about it.....FOUR TIMES! That is what kind of dealership this is. They are shady. They lie. They don't care about their customers and they cut corners. I regret having ever gone there.

I would not recommend this dealer.