Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By boston buyer on 10/18/2017 at 8:13 PM. Helped by Jason, John and Dave.

We drove from Boston to see a specific car. It had just come off the delivery truck and was yet to be prepared. Skeptical at first the team at North Bay walked us through their delivery process and how they would ensure that the car was prepped properly prior to delivery - and IT WAS! They did a fantastic job and the car arrived in mint condition to us. Extremely pleased with the efforts they took and highly recommend anyone looking for a used car and want to avoid the typical sales approach. We will be back for the next one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By MNE on 9/26/2017 at 6:43 PM. Helped by Jackson, Dave, Jon.

I just purchased a 2012 Mercedes C300. The team is fantastic with "no pressure" tactics. They are very upfront and prep the vehicle perfectly. I was also out of the country for business and my vehicle was ready for me when I returned. The team is communicative and very easy to work with. I would recommend anyone to shop at North Bay, Awesome dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Terrific Car Buying Experience

By New Hampshire Happy on 9/26/2017 at 2:07 AM. Helped by Rick Rodriguez and Jon Pighetti.

I just bought a used 2014 BMW X5 from North Bay Imports, which had 29+k miles. I had to buy it pretty quickly as my son had totaled our minivan and we were in immediate need of a car. Naturally I was nervous about "having" to buy a car rather than "choosing" to get a car as timing was essential and I worried that any used car dealer might take advantage of my situation. Boy was I ever relieved to find out about North Bay Imports. I found a great car in great shape and was tended to by highly professional sales people. After this car buying experience, I know I have to look no further than North Bay Imports when I need to buy any other cars in the future. When I first starting my car search, I emailed as well as called North Bay and was promptly and cordially taken care of by both Rick Rodriguez and Jon Pighetti, who is the Manager of North Bay Imports. They asked me what I was looking for and said they'd have some cars ready for me when I drove down from New Hampshire to see the cars. I was at first surprised to see the cars they had selected for me as they looked brand new and not used!! But the real selling point was Rick's easy and laid back sales approach and also how Rick and Jon answered all my questions in a thoughtful and respectful manner. I was told to take all the time I needed and could take any and all cars I wanted to see out for a test drive. Again, the inside of the car looked brand new as well, but Rick also told me to look any items I might want fixed and note them down as they will fix anything before I bought it. The only thing I found was the leather strings around the steering wheel of the car I liked were a little, and I mean a little, loose and I said I'd buy the car if this got fixed. When I next saw the car, there was a new leather wrap around the steering wheel as well as new tires and brakes and the car was also detailed!! As part of their sales objective, they first show you the cars as they received them; then once you decide to buy the car, they inspect the car again and make any changes they feel need to be done- such as replacing the brakes and putting new tires on as they insist all their cars have at least a 60% life span left on key items such as brakes, tires, window wipers, etc. A certified pre-owned BMW Dealer only guarantees 50%- North Bay Imports goes way beyond that extra 10% differential!! Going through the process of actually buying the car was painless and smooth as well and I felt I walked away with the best deal. I really could not be happier with my experience at North Bay Imports and highly recommend them to anyone looking to purchase exceptional pre-owned luxury cars.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great first-time buying experience

By Robert Erickson on 9/20/2017 at 2:04 PM. Helped by Jon Pighetti, David Mason.

I'm a recent college-grad and bought a 2013 VW Tiguan from North Bay over the weekend. The week-long process start to finish was more than satisfactory, and Jon, the salesman, was very informative and realistic considering my circumstance as a recent-grad trying to work on a budget. They handled everything with class and professionalism, and not once did I feel pressured into purchasing a car, nor did I feel like I was being mislead. The Tiguan was in perfect shape, and they didn't hesitate to let me bring it to a nearby garage on my test drive. The mechanic said the font rotors and the side mirror (cracked) needed replacing, to which North Bay replaced once I put a 100% refundable deposit down. During the week after the test drive, David, the finance manger, spoke directly with my bank, and my insurance agent to get all the necessary paperwork lined up. He also dealt with all of the registration and DMV work. When I came to pick up the car, they had not only done the rotors and side mirror, but I noticed that they had put on brand new tires, and new bosch wiper blades. They also detailed the car, had it waxed, did a brake fluid flush, changed the oil, and had the tank full of gas. None of which were conditions of sale, excluding the full tank of gas and brake fluid flush. Would 100% recommend to friends/family, and plan on buying from North Bay in the future. The only thing I would recommend is going and test driving a car if you are interested -- in the time I was eyeing the Tiguan (week and a half) they sold 3-4 others, cars definitely go fast here! 5 Stars!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Buying Experience

By mashmish on 9/6/2017 at 2:24 AM. Helped by Jon, Jackson.

Wasn't sure about traveling 2 hours to non-Mercedes dealer to purchase a car but was pleasantly surprised. Jon was great contacting through email and answering all my questions. Sent me extra info on the car as well. The lot has the best looking Aud,i Mercedes and BMW's around. Jackson did most of the heavy lifting once I got there but Jon was kind enough to wait after hours to meet with us since we got stuck in traffic. The Car was exactly as promised and the sale process was smooth with a no pressure sale. They even got me great financing. They are a good group of guys and Gal there and I highly recomend shopping there. Pickup was no hassle. Any remaining issues were communicated with me and resolved. I would shop there again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unlike any other experience

By Jim F on 8/31/2017 at 12:51 PM. Helped by Jackson Morgan.

This has been by far the most pleasant experience I have ever had purchasing a vehicle. I typically dread the thought of going to dealerships to look at cars and the ensuing cat and mouse games with the sales people. The experience I had at North Bay was nothing short of an absolute pleasure in comparison. I dealt with Jackson Morgan and he was knowledgeable and extremely easy going. I was not pressured at any point throughout the process. The selection of vehicles and quality was far more than any other dealer had on hand. I was also impressed by the fact that even after we agreed on a price, they found a couple things they did not like during the final inspection and went ahead and corrected them with no additional cost to me. There is absolutely no reason I would go to any other dealer when looking for my next vehicle and I have already suggested North Bay to my coworkers and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Easy Peasy

By Becky on 8/25/2017 at 12:38 AM. Helped by Jackson Morgan, Jon Pigetti in particular but from what I could see they are all good there and they work as a team..

I was entirely pleased by the professional and knowledgable staff at North Bay Imports. With a special shout out to Jackson and Jon, I have to say that every one I spoke with was impressively helpful and courteous. Plus, they have some mighty fine cars at this shop. I recommend that you check out North Bay if your looking for a gently used automobile of German manufacture. (They have a few Volvos as well). You will not regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased used Audi

By DMAN on 7/21/2017 at 9:14 PM. Helped by John Pigetti and Jackson Morgan and David Mason.

John, Jackson and David could not have serviced me better. First car I bought for myself in 10 years and the best car buying experience I have had in my 58 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience

By ebtdean on 6/22/2017 at 11:35 AM. Helped by Rick Rodriguez.

The entire experience at North Bay exceeded my expectations. I started researching cars 10 months ago and quickly determined I wanted an Audi. Once I found the specific make, model and trim that I wanted I searched on cars.com for the exact specifications. I ended up at North Bay because they had a very specific car (A6 Prestige w/ innovation package, black on black) that I knew I wanted. I started emailing David before and he was very quick to respond, and provide information. I visited the dealership to test drive the car and worked with Rick Rodriguez, who was super friendly, and not pushy! He let me take my time reviewing every detail of the car and then the paperwork, and was there to explain the process in detail when questions came up. Purchasing the car was the best part, all the paperwork had been completed in advance, I just had to show up, review it and sign off on it. I purchased the car out of state, and using the service that they have to register the car was the best. It was incredibly simple and saved me a ton of time. The car... is stunning. It was perfectly represented in the ads, all the features were outlined perfectly and the car is exactly how it was represented. Its a low mileage, super clean car that rides like a dream. I absolutely LOVE driving again. A few days after I purchased the car I noticed that the front passenger vents weren't working. I called North Bay and they asked me to see my local dealership (so I wouldn't have to drive 6 hours to North Bay). I had it fixed, and North Bay took care of all of the paperwork and corrections on that issue. Working with North Bay was perfect, the process was smooth, the team was transparent and always helpful. I will absolutely be back in the future for my next car, and will send everyone I know who loves beautiful luxury cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great selection of cars, excellent service, highly recommen.

By Steve on 6/21/2017 at 10:28 PM. Helped by Jackson Morgan and Derek Lariviere.

I just purchased a 2013 Mercedes Benz C300. They stand by their guarantee of replacing tires and brakes if less than 60% life left. I picked up my car and the tires, rotors, and pads were all brand new! The detail was also very well done. The team was pleasant to deal with and didn't pressure me at all during the process. I highly recommend and will definitely be back in the future for our next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Audi

By John L on 6/16/2017 at 3:16 PM. Helped by Rick Rodrigues.

Just purchased a 2014 Audi A4. Vehicle was clean, low mileage. Rick Rodriguez was helpful, easy to deal with and patient through the entire process. Lots of inventory to choose from. Feel I got a good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By RATCA1 on 6/8/2017 at 7:51 AM. Helped by Jackson Morgan.

A couple of coworkers recommended North Bay, as they had purchased vehicles there in the past. I went to the dealership knowing what I was interested in and was pleasantly surprised by the very relaxed and friendly environment .... not something one encounters at most other dealerships. Jackson Morgan was my salesman .... and was very affable and accommodating. Let me take the car for a long test drive. We reached an agreement a hour later and over the next couple of days, Jackson was very responsive any of my emails. The whole operation at North Bay is relaxed, yet professional...One of my better vehicle purchasing experiences. Love my Audi

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent car buying experience

By ang2gigi on 4/9/2017 at 12:51 AM. Helped by Derek Lariviere.

Northbay came highly recommended by my bro-in-law who bought his Mercedes GL there 2 years ago. I'm glad I followed his recommendation. I live in NJ but came all the way to CT just to find a car. When I arrived at Northbay Derek helped me find my next car in their inventory lot full of great looking vehicles. Derek was very helpful and very patient with me. I ended up with a Mercedes C300. The inside is Almond gorgeous. Derek did all the work for me from beginning to end. They communicate really well too via emails and calls. They registered the car for me which was a great help since I'm from NJ. When I picked up the car it was in pristine condition! The car smelled better than the new car scent. They not only polished the outside they even replaced the front rotor brakes and all 4 tires for me for free! I got my car after a few days and knew right away that getting a used car at Northbay far exceeds the experience of driving off in a brand new one at any other dealer. They made the visit easy and they don't over sell you anything else. My sister who was with me got interested in a Roadster and Derek didn't even jump to get her sale, he concentrated his efforts on me his main customer. Other car dealers see a female customer and immediately treat us less than a male counterpart. Not Derek and definitely not at Northbay. Thank you for a wonderful car buying experience Derek and Northbay.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!!

By mewnurse on 3/6/2017 at 12:50 AM. Helped by Jackson and Lindsey.

I purchased my first Mercedes from North Bay Imports. It was an absolute pleasure. Every person I encountered had a smile and was ready to help. I was fortunate enough to have been able to deal with Jackson. His pleasant personality and non pressure attitude was refreshing. I would recommend making the best choice and buying your car from North Bay. Tell em Marley Sent you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service. Easy to deal with.

By John or Margit Steinke on 9/15/2016 at 4:28 PM. Helped by Dave Mason, James Frangiamore.

I bought a 2013 Audi S5 this past summer and had it delivered to Minnesota. Dave and the other North Bay employees made it an easy purchase and smooth delivery. All questions or concerns were handled promptly and to my satisfaction. I would recommend them highly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By kavra2 on 9/15/2016 at 10:56 AM. Helped by Jackson, Lindsay, Chris.

We recently purchased our third vehicle from North Bay Imports and could not be happier. Every vehicle on the lot was immaculate and fairly priced. We were impressed with the selection of vehicles and decided on a Mercedes ML 350. The staff and service at North Bay are the reason we are returning customers. Jackson in sales was so informative and helpful without placing any pressure on us as customers. Lindsay in finance was so wonderful and assisted us with everything necessary to make our purchase. Chris in service helped with getting our car ready to take home. Our vehicle was delivered after being thoroughly gone through .The brakes and tires were even replaced because they were not up to North Bay’s standards. Our car looked brand new when we took it home. We certainly made a wise decision to purchase another car from North Bay Imports.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exellent experience, exellent dealer, exellent Rick.

By altimeg on 9/4/2016 at 6:01 PM. Helped by RIck Rodriquez.

I was looking for Mercedes Benz ML350 Bluetec for a while; it was difficult to find a diesel model with the price I could afford in my state of CT. Having different not always positive experience after moving from one dealer to another I almost lost my hope until stopped by at North Bay Imports and was surprised what an amazing dealership it is! They have on their lot the model I wanted, even two almost identical, so I have had a choice. Every car looks nice as a brand new, and you can say that they were carefully handpicked for an easy sale. Best of all I met Rick Rodriquez - a nice gentlemen, which up to now I could not consider as a salesman, rather as a friend who helped a lot before, during and after making a purchase. Rick was extremely professional. He wasn't pushy or in a rush to make a deal. I wanted to have new tires and brakes - that was done as part of the deal to make me as customer happy. He let me not only take it on the road for a test drive but show it to my mechanic for a second opinion. He went over all the options until we (me and my wife) were happy with the deal. I would recommend anyone interested in buying a car of your dream to stop by North Bay Imports to see Rick. You will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By RichardD on 6/21/2016 at 7:35 PM. Helped by Ric Rodegrius.

The first time I went to North Bay imports I was impressed with the selection of cars, the salesman and the way I was treated. I was given all the information I needed and NO DOUBLE TALK. I went back and purchased the car. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast, no hassle, great service, best deals!

By RachaelG719 on 2/7/2016 at 8:39 PM. Helped by Jackson.

North Bay is truly an exceptional car dealership. I had to trade my car and get a different one and it was my first experience so I was a little nervous. The staff is very knowledgable and puts you as a priority. I got a great deal on my trade in and bought a very solid car which the price surpassed the competition. They offer no hassle financing which is very convenient. I traded my car and was driving away in the new one within 15 minutes. A+!!!!!

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Experience

By hdrosso on 11/22/2015 at 8:42 AM. Helped by Jackson Morgan.

Purchased a used Passat from Jackson and it was a great experience. Buying a car can be a painful process with a lot of high pressure sales people trying to get you to buy something you may not want. My experience was exactly the opposite at North Bay Imports. I was given the opportunity to test drive the vehicles and we worked out a great deal. Once I took ownership of the car there was a couple of small items that needed to be repaired. North Bay set everything up at the dealer and all was taken care of at no charge which is how it should be. If your looking for a car I would HIGHLY recommend North Bay Imports!

I would recommend this dealer.