Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.8  
Friendliness
4  
Overall Experience
3.8  
Price
3.7  
Quality of Work
3.7  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Es la peor agencia de carros que e conocido

By Moreno1585 on 11/30/2018 at 6:35 PM. Helped by Tylor code.

Cuando compre mi carro ellos prometieron arreglar un defecto en la suspensión tardaron una semana para arreglarlo y my carro sigue igual estoy muy enojado con esta agencia y su gente

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By cade2014 on 11/20/2018 at 6:55 PM. Helped by Mike P.

Tom Said is amazing i reccomend him to anyone. Very patient and never gave up on the sale. Great sense of urgency. Awesome job. Dealership overall over exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change the works

By janie on 11/17/2018 at 4:21 PM. Helped by Ronnie Ralph.

Ronnie Ralph provided excellent customer service handled service quickly professional & friendly- oil change the works thank you Ronnie! check out process quick too and cashier very friendly too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winterizing Explorer

By Ken on 11/15/2018 at 11:42 PM. Helped by Russell Huffman.

I scheduled service online and was quickly greeted when I arrived at the dealership. The waiting room was comfortable and my Explorer was ready sooner than expected.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price

New F150 buying experience

By hansenjsh on 11/13/2018 at 8:08 PM. Helped by Noah HOLZHAUSER salesman AND Michael Potocki Finance.

Great experience. Great People.. Went to the dealership looking for a new truck and Noah Sales and Mike in Finance where excellent. I did not expect the deal to go through and Mike went out of his way to pull off the impossible. Noah picked the trucks to show me and I got exactly what I wanted. Mike and Noah deserve a raise...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh Stamper

By frazier7324@tx.rr.com on 11/11/2018 at 2:46 AM.

We’ve bought two vehicles from Josh and we could not be happier. This last vehicle was one he found for us on short notice 100% satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair of leaking rear shock

By Bev on 11/8/2018 at 7:49 PM. Helped by Don’t have names at this time..

Friendly, efficient service. Dropped my car off in the a.m. and it was ready by 5:00. Easy check out too. Also, Clean environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Great experience during recent F150 purchase

By Klc123 on 11/7/2018 at 10:19 PM.

Very knowledgeable product sales person - good listener, went above and beyond to make buying experience as easy as possible. Also took extra time to go thru all of the bells and whistles in the interior.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealership will waste your time!

By Fleet trucks on 11/3/2018 at 1:53 PM. Helped by Tom and sales manager.

I was purchasing a truck yesterday. I was paying for the truck when the Manager said the truck was no longer available. He told my sales representative that he took a deposit over the phone. (After we test drove the truck, sat down to fill out the paperwork, he said he took a deposit over the phone?) Wow- This is a poor representation of Ford. Be cautious when purchasing a vehicle from this dealership! I Will Never Return!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Service

By Emery on 11/3/2018 at 1:24 PM.

Went in to get AC fan and motor fixed. They found radiator had a leak and that was the cause of the AC fan making the noise it did. After $900 of service and labor as I picked up the truck the Ac made the same noise and they made excuses that it was another problem. They never fixed the issue. They wanted me to spend another $500 to fix what I had requested in the first place. Do your job. Tired of Ford Service Department always squeezing more money out of their customers. Place is a joke.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By Buddyh on 10/31/2018 at 11:10 AM. Helped by Jim Ayo.

As a ford owner for many years, I have had service at several dealerships in the area. I have found North Central Ford to provide the best and most consistent quality year after year.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service

By Blessed on 10/24/2018 at 12:28 AM.

I have bought and/or leased vehicles from North Central for years. The excellent customer service provided by sales team and office staff keeps me coming back. Todd ensures the vehicles chosen have the features I am looking for. Can’t ask for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car

By new mustang owner on 9/25/2018 at 5:54 PM. Helped by Doug and Jose.

My husband and I loved dealing with Jose and Doug they were very helpful and not pushy at all this is the second time we have bought a new car from this dealership and we will go back to them again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

TD was very nice and listen when i talked with him

By Redbmom1529 on 9/27/2018 at 2:40 AM. Helped by TD.

Each time I come in all personal are nice and polite. Help and listen when I have concerns and help to get the price to stay with in my budget.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor Communication! DISHONEST!

By Unhappy Customer on 7/24/2018 at 5:27 PM. Helped by Noah.

I inquired about a pickup on line, they contacted me and I informed them I worked in West Texas and would let them know when I could come in. They contacted me again and again I told them the situation. Then a telemarketer called and I told her I hat d being badgered. About 5 days later I told them I’d be in to see the truck, which was still listed on their website. I got there and they said they didn’t think I was coming. So I asked to see the truck. A manager comes out and tells me they cannibalized the truck for parts. I told them that would have been nice to know as we drove a long way to come see it. He said they had a different one I might be interested in, so I agreed. They can back and said that one was sold as well. They had one more I might like so I agreed. It was a nice truck, I drove it and checked it out and a deal was made. They sent it to the detail shop. Once the deal was done, which took three hours, the truck wasn’t ready. After another HOUR I was getting irate, I mean, how long does it take to detail a truck? I finally took delivery, and drove home. They said in person and on the website that the truck was fully serviced. The next morning I checked tha oil and it was as black as fresh crude! NO WAY was this truck serviced!!! And, the next day it broke down twice! The turbo hose blew off! Twice it blew off! I would not recommend ever doing business with these people. In fact, I would turn to public transportation before buying here! BEWARE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and fast Car purchase!

By Lovesupreme on 7/4/2018 at 8:30 PM. Helped by Hector Gomez.

I came in to buy a new Ford Fiesta that didn't really catch me eye but the price was right. Hector decided to show me a Focus and I feel in love. He managed to make the numbers work for me without having to go back and forth and made me an offer I couldn't refuse. Finance team was great as well! I got everything I needed to make sure my car was protected for days to come. Will recommend this place to everybody. Thank you North Central Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5th new vehicle purchase

By capjack4 on 6/26/2018 at 3:23 PM.

This is the 5th time we have had the pleasure of acquiring a new vehicle from North Central Ford and our go to guy, Norm Heinz, provided us with another stellar buying experience. We have come to look forward to working with Norm and the the other friendly and helpful members of those North Central team and will doubtless continue relying on them for our vehicle needs. Thanks to all and we’ll see soon again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Business Practice--Unethical, Self-Serving

By Liedto on 5/23/2018 at 6:14 PM. Helped by Hector Gomez.

DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take time out of their day to drive to the dealership and look at the car for me. Shortly afterwards, I agreed to buy the car. I spent time setting up insurance, and began the necessary steps with the Salesman, Hector Gomez, to buy the vehicle. At 10am the next morning, I was informed that the car sold to another customer. Little did I know, even after having agreed to purchase the car, it was still being shown to other customers—ridiculous! After speaking on the phone with the manager and verifying what was occurring, they informed me it was “standard business practice” to sell to a customer who is physically there in person over someone in another state—nevermind one who agreed to purchase the car a day prior. I was completely bewildered by this. They stood by this “business practice,” which I view as wholly unethical, and deem them as an untrustworthy dealership with shady business practices. After spending several hours with Hector, I was awaiting further instructions to wire money to them (and consequently stopped searching for cars), and they sold the car behind my back. They gave the initial outward impression of being friendly and caring, but in reality were unethical, deceitful, and entirely self-serving. It was a significant waste of time, and I will not be granting them any business anytime in the future.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F150

By Robert on 12/18/2017 at 5:53 PM.

Have been purchasing trucks from another local dealership for the past 20 years, but North Central Ford has earned our business with quick responses, and competitive pricing. They do not play the games that old school dealerships still try to play. Found the truck we wanted online, and Brad made sure it was ready to go when we got there. Finance was extremely efficient. Have already recommended Brad to friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

There are better options...

By Chuck M on 12/14/2017 at 4:33 AM. Helped by Russell.

Over the last 5-6 years I've spent several thousand dollars in this dealerships service department. (vin 1FMFK19507LA97567) in case they read this. Five years ago I gave these guys a FIVE+. Today... A ZERO if possible. BUT, I'll bet you they don't care enough to ask why. Come on. Pick up the phone, call and ask why. If you look up my vin you will have my name, address and my cell #. When you call a Service Department a Service Department shouldn't service be a key factor in that equation? Do you know where your front line is? Sales People and Service Advisors. That's where you make your money. And, today that's where you lost my money as a current and future customer. You know what guys? Just print out my several thousand dollars worth of service records at your dealership!!! HOW F'n hard can that be. Don't talk about customer service, be about customer service!

I would not recommend this dealer.