Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

JIM AYO IS THE BEST!

By clairedfwhomes on 2/16/2019 at 1:29 PM. Helped by JIM AYO.

Jim Ayo is the BEST Service Manager I've ever had! He always take excellent care of me. He treats me like a queen and makes sure everything about my car gets first priority. I always feel like I'm in the best of hands when Jim is in charge. I don't like anyone else servicing me at Ford. Jim rocks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car purchase

By JH on 2/12/2019 at 6:39 PM.

Have purchased more than 10 cars and trucks from North Central. Will continue to shop there for all my transportation needs. Great place to shop

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out complete and in time.

By FordF15018 on 2/12/2019 at 3:09 PM. Helped by Roy Coleman.

In and out with service complete and on time. Thanks to Roy Coleman, he is courteous and appreciates the customer. Doug in sales does a great job as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Russell Huffman, Service Advisor provided excellent service.

By bsteitz7 on 2/12/2019 at 2:24 PM. Helped by Russell Huffman, Gary Davis, Todd Mayes.

This rating is based on the professionalism of the Service Advisor as well as the manager. Mr. Russell Huffman, Service Advisor was very helpful as well as the follow up with Gary Davis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Jim2013 on 2/12/2019 at 2:12 PM. Helped by Jim Aya.

I was very pleased with the excellent service on my Ford C-Max that I received this month at North Central Ford. The service was efficient and very courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Easy

By TexasFordExplorer on 1/23/2019 at 11:15 PM. Helped by Can't remember my case manager on the day.

Easy to set up appointment online. Customer service called back the same day I scheduled to confirm and facilitate my service needs. They finished the work dinner than I expected in the day of also. I am active duty military and got a nice discount as well.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Standard maintenance visit

By charles1234 on 1/22/2019 at 5:36 PM. Helped by Service Manager and Service Tech Huffman?.

The visit was normal. The service was very good it took almost two hours for "The Works" to be finished. A bit slower than normal but that happens sometimes. I had made an appointment but that did not speed up the visit. Not sure how appointments help the customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good and quick

By Fumcroldguy on 1/15/2019 at 5:57 PM. Helped by David ayo.

My last two visits were exceptional. I was greeted and handled professionally and quickly. The estimates were spot on. The work was done faster than promised. An explanation was given for one item so I could understand it. Very pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil change

By Ford on 1/9/2019 at 6:45 PM. Helped by Roy.

Everything is great. I have no complaint with the work that the service that they have done . It will be nice if they didn’t leave trash in my car after the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servicing of head-gasket oil leak.

By GlenHaas45 on 1/7/2019 at 6:10 PM. Helped by Charles Schreiber.

Prompt attention and follow-up with ordering of parts and scheduling repair over the holiday. Problem fixed on time with no identified problems during the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good Service since 2003.

By Mrlawford on 1/6/2019 at 7:13 PM. Helped by Russell.

I bought my 2003 Thunderbird at North Central Ford. The "princess" has never been attended to by any one else. I have always had very good service there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dec 2018 Service

By Brian Lucas on 1/2/2019 at 6:44 PM. Helped by Nick.

Very helpful service team that works diligently to provide great service and meet the time estimates given. I pass several other dealerships in order to get service and North Central Ford.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy to work with

By fishguy on 12/15/2018 at 4:57 PM. Helped by Debbie , John, and Shannon in Fleet Sales.

Answered questions quickly easy paperwork process . Have helped me purchase more than 10 trucks and vans. I would not keep coming back if they were not great

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Es la peor agencia de carros que e conocido

By Moreno1585 on 11/30/2018 at 6:35 PM. Helped by Tylor code.

Cuando compre mi carro ellos prometieron arreglar un defecto en la suspensión tardaron una semana para arreglarlo y my carro sigue igual estoy muy enojado con esta agencia y su gente

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By cade2014 on 11/20/2018 at 6:55 PM. Helped by Mike P.

Tom Said is amazing i reccomend him to anyone. Very patient and never gave up on the sale. Great sense of urgency. Awesome job. Dealership overall over exceeded my expectations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change the works

By janie on 11/17/2018 at 4:21 PM. Helped by Ronnie Ralph.

Ronnie Ralph provided excellent customer service handled service quickly professional & friendly- oil change the works thank you Ronnie! check out process quick too and cashier very friendly too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Winterizing Explorer

By Ken on 11/15/2018 at 11:42 PM. Helped by Russell Huffman.

I scheduled service online and was quickly greeted when I arrived at the dealership. The waiting room was comfortable and my Explorer was ready sooner than expected.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price

New F150 buying experience

By hansenjsh on 11/13/2018 at 8:08 PM. Helped by Noah HOLZHAUSER salesman AND Michael Potocki Finance.

Great experience. Great People.. Went to the dealership looking for a new truck and Noah Sales and Mike in Finance where excellent. I did not expect the deal to go through and Mike went out of his way to pull off the impossible. Noah picked the trucks to show me and I got exactly what I wanted. Mike and Noah deserve a raise...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Josh Stamper

By frazier7324@tx.rr.com on 11/11/2018 at 2:46 AM.

We’ve bought two vehicles from Josh and we could not be happier. This last vehicle was one he found for us on short notice 100% satisfied

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair of leaking rear shock

By Bev on 11/8/2018 at 7:49 PM. Helped by Don’t have names at this time..

Friendly, efficient service. Dropped my car off in the a.m. and it was ready by 5:00. Easy check out too. Also, Clean environment.

I would recommend this dealer.