Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.5  
Friendliness
4  
Overall Experience
3.5  
Price
3.7  
Quality of Work
3.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car

By new mustang owner on 9/25/2018 at 5:54 PM. Helped by Doug and Jose.

My husband and I loved dealing with Jose and Doug they were very helpful and not pushy at all this is the second time we have bought a new car from this dealership and we will go back to them again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

TD was very nice and listen when i talked with him

By Redbmom1529 on 9/27/2018 at 2:40 AM. Helped by TD.

Each time I come in all personal are nice and polite. Help and listen when I have concerns and help to get the price to stay with in my budget.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor Communication! DISHONEST!

By Unhappy Customer on 7/24/2018 at 5:27 PM. Helped by Noah.

I inquired about a pickup on line, they contacted me and I informed them I worked in West Texas and would let them know when I could come in. They contacted me again and again I told them the situation. Then a telemarketer called and I told her I hat d being badgered. About 5 days later I told them I’d be in to see the truck, which was still listed on their website. I got there and they said they didn’t think I was coming. So I asked to see the truck. A manager comes out and tells me they cannibalized the truck for parts. I told them that would have been nice to know as we drove a long way to come see it. He said they had a different one I might be interested in, so I agreed. They can back and said that one was sold as well. They had one more I might like so I agreed. It was a nice truck, I drove it and checked it out and a deal was made. They sent it to the detail shop. Once the deal was done, which took three hours, the truck wasn’t ready. After another HOUR I was getting irate, I mean, how long does it take to detail a truck? I finally took delivery, and drove home. They said in person and on the website that the truck was fully serviced. The next morning I checked tha oil and it was as black as fresh crude! NO WAY was this truck serviced!!! And, the next day it broke down twice! The turbo hose blew off! Twice it blew off! I would not recommend ever doing business with these people. In fact, I would turn to public transportation before buying here! BEWARE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and fast Car purchase!

By Lovesupreme on 7/4/2018 at 8:30 PM. Helped by Hector Gomez.

I came in to buy a new Ford Fiesta that didn't really catch me eye but the price was right. Hector decided to show me a Focus and I feel in love. He managed to make the numbers work for me without having to go back and forth and made me an offer I couldn't refuse. Finance team was great as well! I got everything I needed to make sure my car was protected for days to come. Will recommend this place to everybody. Thank you North Central Ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5th new vehicle purchase

By capjack4 on 6/26/2018 at 3:23 PM.

This is the 5th time we have had the pleasure of acquiring a new vehicle from North Central Ford and our go to guy, Norm Heinz, provided us with another stellar buying experience. We have come to look forward to working with Norm and the the other friendly and helpful members of those North Central team and will doubtless continue relying on them for our vehicle needs. Thanks to all and we’ll see soon again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Business Practice--Unethical, Self-Serving

By Liedto on 5/23/2018 at 6:14 PM. Helped by Hector Gomez.

DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take time out of their day to drive to the dealership and look at the car for me. Shortly afterwards, I agreed to buy the car. I spent time setting up insurance, and began the necessary steps with the Salesman, Hector Gomez, to buy the vehicle. At 10am the next morning, I was informed that the car sold to another customer. Little did I know, even after having agreed to purchase the car, it was still being shown to other customers—ridiculous! After speaking on the phone with the manager and verifying what was occurring, they informed me it was “standard business practice” to sell to a customer who is physically there in person over someone in another state—nevermind one who agreed to purchase the car a day prior. I was completely bewildered by this. They stood by this “business practice,” which I view as wholly unethical, and deem them as an untrustworthy dealership with shady business practices. After spending several hours with Hector, I was awaiting further instructions to wire money to them (and consequently stopped searching for cars), and they sold the car behind my back. They gave the initial outward impression of being friendly and caring, but in reality were unethical, deceitful, and entirely self-serving. It was a significant waste of time, and I will not be granting them any business anytime in the future.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 F150

By Robert on 12/18/2017 at 5:53 PM.

Have been purchasing trucks from another local dealership for the past 20 years, but North Central Ford has earned our business with quick responses, and competitive pricing. They do not play the games that old school dealerships still try to play. Found the truck we wanted online, and Brad made sure it was ready to go when we got there. Finance was extremely efficient. Have already recommended Brad to friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

There are better options...

By Chuck M on 12/14/2017 at 4:33 AM. Helped by Russell.

Over the last 5-6 years I've spent several thousand dollars in this dealerships service department. (vin 1FMFK19507LA97567) in case they read this. Five years ago I gave these guys a FIVE+. Today... A ZERO if possible. BUT, I'll bet you they don't care enough to ask why. Come on. Pick up the phone, call and ask why. If you look up my vin you will have my name, address and my cell #. When you call a Service Department a Service Department shouldn't service be a key factor in that equation? Do you know where your front line is? Sales People and Service Advisors. That's where you make your money. And, today that's where you lost my money as a current and future customer. You know what guys? Just print out my several thousand dollars worth of service records at your dealership!!! HOW F'n hard can that be. Don't talk about customer service, be about customer service!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Mustang

By Brian Lucas on 12/12/2017 at 4:17 PM. Helped by Shawn Roach.

This is our 8th vehicle from North Central Ford and Norm Heinz has been our salesman for them all. Our last couple of transactions with Norm and NCF have been very smooth. We have reached out to Norm and let him know our parameters and Norm always makes it happen. We don't come into the dealership and spend all day as most of the "red tape" is handled on the phone, via email, and/or the internet. Highly recommend Norm and NCF!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New F150

By Jason25 on 12/9/2017 at 4:27 PM. Helped by Sales/Service.

Good price, easy application process, friendly sales person and prompt follow up with my only complaint I had. I would be open to purchasing from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% Satisfied

By nora1963 on 10/31/2017 at 6:22 PM.

Thank you Todd for making the purchase process painless. I also want to commend your finance department for being so professional and efficient. I would not hesitate to recommend North Central Ford to my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Purchase Yet

By Mashman on 4/24/2017 at 3:25 PM.

Very easy process during this purchase. I was able to take my time and select the right vehicle the salesperson was very attentive to my needs and listened. That was the biggest differentiator amongst dealers I visited. Once the selection was made completely the transaction was faster than expected. The car is great and the experience was too, I would recommend you consider this dealership when making a purchase.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Pissed off customer.

By Lwill 1972 on 1/20/2017 at 9:46 PM. Helped by Curtis Lacy and Nino..

Stay away from this dealership. Their customer service is bad. They don't know how to cater to customers. They only want your downpayment. They will have you down there for hours just to tell you bad news. Having your hopes up and even let you test drive their vehicles just to hype u up to get that ride and bam they smack u with bad news.I wanted to trade in my F 150 just for them to say no we can't do it. I tried to get into a newer F150 no we can't do it but we can get u into a Ford Fusion. That's not what I wanted. At least try to get me into an SUV no chance. So it's crazy that I went next door to Nissan and told them what Ford put me through guess what I got approved for a 2017 Nissan Pathfinder with only $1200 down. Ford was asking for $3000 and up. So guess what I'm getting that Pathfinder and I will come over and show off in front of Ford central face to let them know this is how you conduct business. You take care of your customer and not let them walk off without a deal.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Service customer service = none

By Rick on 11/4/2016 at 5:44 PM. Helped by Mathis is who I was told to work with.

Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change service and reminded of other "needed service items". I reminded the phone rep of the state inspection and that I've have not been to North Central Ford in nearly 5 years so she was unlikely to know my service needs. Off to the dealership. Wait in service drive for some time, but no one came out to assist, so I went in and was greeted from afar by one advisor behind a desk. Asked for the advisor who I was assigned, was informed he no longer worked there. Another bad sign, I was told to wait at my vehicle and someone (there are 5 or 6 advisors all sitting at desks not working with any customer) would be with me shortly. Ok. So after sitting in the drive for a bit, I gave up and left. I was there as I get blasted with $9.99 oil change coupons. Not worth the trouble, so I returned after that to the dealer I've worked with for the past 5 years; greeted immediately upon arrival. Can't tell you anything of the service quality as I could not even get past the poor customer service prior to servicing.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

One Sonic One Expierence not so good Mr. D'Angelo

By hyper-miler on 9/23/2016 at 8:16 PM. Helped by Other sales and one more.

After three months of looking, reviewing, comparing, I finally found a luxury vehicle with the right make, model, year, exterior, interior, options, mileage and a reasonable price. It was for our anniversary since my wife enjoy traveling by car at our age. Got pre-approved from my bank. Had an expensive, independent pre-purchase inspection, checking body, mechanical and all options working. Then verified the vehicle was not disqualified for the factory warranty and had free maintenance for the remainder of the warranty with my local new luxury car dealer. Agreed to purchase the vehicle and to send me the purchase order and copy of title for the pre-approved loan. Was asked to wait one more day by the sales rep because after so many days and no serious buyers, the price would drop. Got an auto-notice the next day the price dropped $500. Sales rep called and let me know they sold the car the night before, just a few hours after we last spoke. My One Sonic Experience was a waste of time and money not to be repeated.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By fghjk on 3/29/2016 at 12:12 PM. Helped by Damita Kynard, Jishai Lawrence, and others.

We had a stellar experience here! We had already looked around at some other places. We were of course concerned (like most people) with going to dealerships that were going to be pushy or dishonest. Not so, here! Every person we came in contact with from the lot to the financing was super sweet, helpful, patient, and happy. We had a genuinely good experience. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

North Central Ford

By 2016 F150 Platinum Guy on 3/11/2016 at 10:37 PM. Helped by Juan Mata.

I recently wrote a scathing review of North Central Ford. I wrongly assumed they were avoiding dealing with my concerns when, in fact, they were carefully evaluating and researching my issues. When they did make contact, their response and solution to my concerns was really teriffic. Their communication with me was clear, knowledgable, transparent, empathetic and absolutely aimed at a very productive win-win. I simply couldn't be happier. If you are considering the purchase of a new Ford or having your current vehicle serviced, may I suggest you seriously consider giving North Central Ford a call. You'll be happy with the result.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dishonest

By Mike on 2/21/2016 at 4:37 AM.

I was given a price on a car tonight, which I reviewed twice over the phone with Michael. When I went to the dealership, the "Sales Manager" started to tell me his version of the car price, beginning with the over $800 destination fee which was not part of the pricing Michael provided. I was upset and showed the Sales Manager the agreement made over the phone and that was not honored or acknowledged. He just wanted to review his version of the price with me. I left the dealership immediately. I also called and left a voice message for the General Manager. I hope he returns my call with an explanation as to why the sales person on the phone and the sales manager provided different prices.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change and tire rotation

By karenwe on 1/13/2016 at 7:09 PM. Helped by Russell Huffman.

People are great and always take care of me and my car. Would recommend this dealership to everyone. Both of my daughters (and their husbands) also use this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT CAR PURCHASE EXPERIENCE

By KAMPAT on 1/6/2016 at 4:59 AM. Helped by FELICIA SMOTHERS.

EXCEPTIONAL STAFF,PROFESSIONAL AND CARING, FROM RECEPTION,SALES AND SERVICE! LOVE THE SHOWROOM...VERY CLASSY AND ENVIROMENT INDUCIVE TO PURCHASING VEHICLES CONTINUE THE GREAT WORK!

I would recommend this dealer.