Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and quick

By Itsmrwex on 7/20/2019 at 2:00 AM.

Had a great experience financing a brand new car with Bianca. Didn’t think I’d finance coming in but Bianca showed me all my options without being pushy and gave me time to think it over. She was very informative and helpful and now I’m coming home with a brand new car that I didn’t know I needed until now!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An amazing dealer - one of a kind

By Jeff on 7/19/2019 at 5:13 PM. Helped by Russell Pascale.

North Hollywood Toyota is the best dealership that I've experienced in my life, and I'm 68 years old. The purchasing experience was great. I never felt pressured or that they were attempting to sell me add-on's that I didn't want. The service has been extraordinary. I've owned my Prius for 8 years, and never had a major repair expense. All the Service Representatives are helpful and great. But Russell Pascale, who has worked with me most recently, is FAR above average. He devoted lots of time to me, explaining each detail of the recommended service. He worked with me to fit the work to my budget. I never felt that he was in a rush or that I was a nuisance. He made me feel welcome, like he was my best friend trying to help me out. Just outstanding! I truly think, no matter where you live, you'd be better off with North Hollywood Toyota than any other dealer. And ask for Russ!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another excellent experience...

By Tommy on 7/17/2019 at 11:12 PM. Helped by Willy Moreno.

I have been working with Willie Moreno for years. He provides excellent service. He's always smiling, patient, and very thorough with his explanations. I fully trust Willy. If you are looking for an outstanding service provider, seek him out at North Hollywood Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul Carrasco Takes Care of Your Car

By philsmuse on 7/17/2019 at 11:01 PM. Helped by Paul Carrasco.

My yaris' engine light was on and a tire had a slow leak gas cap replace and new tire replaced under warranty. tires balanced . left it overnight , fixed and under $100 bucks . I will not go to any other shop for repairs . I trust Paul and NHT

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul in Service is the best

By dunntown on 7/16/2019 at 7:33 PM. Helped by Paul S.

Paul S. helped me when I came in to service my car. He was so kind and knowledgeable and explained everything to me. He did not try to upsell me and he was very honest. Overall, I love this dealership. We bought our car at another dealer in Los Angeles and we were not satisfied. We have since come to North Hollywood Toyota and plan to come back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Patrick on 7/14/2019 at 4:23 PM. Helped by Peter Fernandez.

Brought car in to fix a/c. Working great. Peter fernandez was very helpful and made sure my car was done so I could go to the angel game.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service by Eli Castillo

By anette101 on 7/9/2019 at 6:09 PM.

Eli was professional and friendly. He helped me find the car I wanted and was very knowledgable, and offered great advise. I strongly recommend North Hollywood Toyota for your next purchase. Everyone at the dealership was so nice, compared to the two other Toyota dealerships I visited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Salesman Advisor

By LuisR on 6/20/2019 at 1:00 AM. Helped by Eric Lopes.

Eric was an amazing sales specialist with a lot of knowledge. From the start he was very helpful and patient. He was very honest and explained every step needed in order for me to walk out of the dealership with a car. He made my family feel comfortable and satisfied with our experience at NOHO Toyota.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good service Bad Car Wash

By Craig on 6/29/2019 at 9:22 PM.

The rating I would have given is 5 stars except for the car wash ticket everything was perfect. Every time I come in for service I'm given a car wash ticket to a local car wash. The problem is that car wash gives last priority to those free car wash tickets so many time it take hours to get a simple car wash. I could have driven home, washed and dried my car and driven back to that car wash before they would take the time to wash my car. My suggestion is not to give out car wash tickets at all or figure out a way to wash the car at the service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Willy Moreno is the best

By Love Toyota on 7/6/2019 at 8:09 PM. Helped by Willy Moreno.

Willy Moreno is absolutely the best service representative. He is very professional and helpful, follows through, always explains everything clearly and always gives good advice.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing Sales Team

By demeryz on 7/6/2019 at 5:57 AM.

I definitely recommend Bianca, who was a huge help to getting me my new car! She kept open and honest communication, and made sure that I received exactly what I asked for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By rhea2419 on 7/5/2019 at 6:03 PM. Helped by Peter Fernandez & Paul Carrasco.

Paul Carrasco and Peter Fernandez were so helpful and took me in even if i didnt have an appointment.. They're the best and very gentleman

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatservice and feedback

By PeteR on 7/2/2019 at 6:52 PM. Helped by Jon and staff.

Jon and his staff were excellent in all phases of getting my Toyota Camry repaired. I especially appreciated the frequent updates during the repair process.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My annual check-up

By Guido on 7/4/2019 at 8:17 PM. Helped by Wong Nyugen.

The servicing of my Camry went like clockwork. The supervisor suggested I needed to have the oil changed, the coulant replaced and the transmission fluid drained and replaced. None of it was cheap but it had to be done. And all in 90 minutes. Not bad for a Wednesday afternoon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient services

By Kk on 7/3/2019 at 8:24 PM. Helped by Peter Fernandez.

I normally go to Northridge Toyota since it is closer to by my house, but I was on my way home from work and stopped by without an appointment to have my brake lights checked. I was seen right away and the problem fixed in no time. Peter was very helpful and friendly. Since my car was still under warranty there was no charge and I got a voucher for a free car wash! If I am in the area, I will definitely come back for my service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Len on 7/2/2019 at 5:01 PM. Helped by Paul Carrasco.

Minimal wait time, comfortable & spacious waiting lounge, Wi-Fi, magazines etc. Friendly employees, easy to make service appointments. Very convenient location next to the freeways.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Jsnnics1968 on 6/30/2019 at 1:44 PM. Helped by paul carasco.

Great..wonderful Exprrience. paul carasco was wonderful. Only thing not happy about was no hot chocolate. Paul Carasco was great amd wonderful. Atttt. Thank you..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service is great!

By henry111774 on 6/29/2019 at 8:07 PM. Helped by Gina Vasquez, Griselda..

Great place to buy a car. I always get good service at North Hollywood Toyota. I want to thank Griselda for her help. Shout out to the North Hollywood team. Keep up the good work. Carline

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By Flower on 6/29/2019 at 7:03 PM.

Thank you Russell for fast service. Appreciate you getting me out of there just in time to get to work. You guys are all so helpful and friendly!!

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service appointment

By jackie h on 6/29/2019 at 4:13 PM. Helped by Willie.

Willie in the service department is always outstanding and very helpful in getting my car done in a reasonable amount of time. I only wish North Hollywood Toyota would re-do the area where the service department employees deal with the customers taking their car in- no room at all

I would recommend this dealer.