Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

20,000 Mile Service

By Johnie Johnson on 12/18/2017 at 12:42 AM. Helped by Farrah Stohner.

Greeted timely, checked in prior to scheduled appointment. Service advisor was very courteous, and attentive to my concerns. Given an estimate of the time to complete service, and it was done prior to the estimate. Vehicle was washed prior to returning to me, and advisor personally delivered the vehicle to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gracias

By Maleka on 12/10/2017 at 5:39 PM. Helped by No.

Un gran ser humano y un expelente vendedor para mi es el número 1!!!!! Gracias sr Pérez por sus atenciones para mi familia y si lo tengo que decir para mi Lexus y Mr Perez es lo mismo .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By Magnolia on 12/9/2017 at 3:11 PM. Helped by Wally Murray.

Great service reasonable wait time. Wally Murry always insures the best customer service; courteous, personable and keeps me apprised of the current health of my vehicle. I have been working with him for about 20 years. His quality of customer care has never changed. Always 5 star

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

North Park Lexus is the best in town!

By chic8739 on 12/9/2017 at 8:33 PM. Helped by Scott Barranco.

I have always had a positive experiece with North Park Lexus from the initial purchase of my Lexus in 2010. I think they are the best in sales and service. I feel like family when I go there for maintenance. The atmosphere is that of a high quality dealership and I appreciate the care they give to their autos and clients. Thanks for making my service Appointments such a pleasure. Jean Chicoine

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5000 mile check

By williajs on 12/8/2017 at 8:34 PM. Helped by didn't get names..

The service was outstanding. I was in and out in a reasonable amount of time. A very smooth operation Thanks to the advisors and staffers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Ket on 12/2/2017 at 8:53 PM. Helped by Noelia?.

Need a dealership 35 north near or in Schertz. Great treatment, makes we want to come back. Their people really do care and it shows

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tiffany

By sadaf i on 12/3/2017 at 4:04 AM. Helped by Tiffany and the guy I didn’t remember his name ??.

She was the best and professional in her work and the company did great job with these good employees,I love my car and I introduce to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

North Park Lexus of San Antonio

By Golfingkid on 12/2/2017 at 11:46 PM. Helped by Erica Dominguez.

I have been going to North Park Lexus of San Antonio for numerous years now. My reason and loyalty to them is because of their loyalty to me. They are the best dealership I’ve had the pleasure of dealing with. I’ve had many different and expensive cars, however, I refused to buy another because of their service...it sucked! Since our first Lexus we now have had five because of their excellent service. They indeed walk the talk and I just love my service advisor Erica Dominguez...she’s truly the best!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade a Lexus for a Lexus

By CelNav on 11/30/2017 at 10:53 PM. Helped by Garret Dauphin.

As my wife and I downsized to a retirement community, we no longer had a need for two cars. We decided to gift one to our daughter and her family and to trade our 2015 ES300h for a 2018 NX 300. While I loved the sedan, my wife had trouble getting in and out of it because of some medical issues. The NX was better suited for her. I have been a Lexus driver for over a decade and recently relocated from Atlanta to San Antonio. North Park Lexus meets the high quality of customer service I had grown to appreciate in Atlanta.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By service on 11/29/2017 at 4:11 AM. Helped by Scott Barranco.

The best dealership in San Antonio, its called Service! Anytime you go to North Park Lexus you are treated like family what else can you ask for!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Smooth process

By Oriv on 11/25/2017 at 7:20 PM. Helped by Tiffany and Joey.

Tiffany and Joey were so attentive and professional. They made my buying experience smooth and easy. I highly recommend them to anyone in the market for a new car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

60,000 mile Service

By Darrell Bucy on 11/27/2017 at 8:22 PM. Helped by Erica Domingues.

I will always to back to North Park Lexus, even though there are other Lexus dealers closer to our house. Work is excellent and I'm sure that I will get the work that I asked for done the first time. They are great to come pick our car up and give us a loaner. And our service rep, Erica Domingues is second to none. She is always on the ball, knows about the status of the work in progress and quick to call if there is something that needs to be discussed. She is extremely reachable and quick to answer by text.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Rick on 11/26/2017 at 9:21 PM. Helped by Ruben.

The service department and your staff are remarkable!! Ruben is my service advisor and his professionalism, tentiveness and friendly demeanor are impeccable!! High marks for Ruben and all the staff who support the service department!! My wife and I actually enjoy stopping by and having our car serviced. Best regard, the McGowan’s.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made me feel special

By DeBarros on 11/20/2017 at 8:20 PM. Helped by Farrah Stohner,.

In for 60,000 mile maintenance. Quickly had me going in a loaner car. Any service over 3 hours may have loaner at no charge. Car was cleaned before returning it to me. Service advisor was great. Will continue going there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Carlos on 11/18/2017 at 9:31 PM. Helped by Mr. Barranca.

I am very satisfied with my visit and service on my RX350. The service advisor, Mr. Barranca, is truly dedicated to make our experiences meaningful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lexus dealership and Sales Rep David Cantu

By Whitosborne0802 on 11/18/2017 at 2:12 PM. Helped by Brent Gothard (finance).

I originally went into North Park Lexus Just to look at the different new models of vehicles they had in inventory immediately after arriving David Cantu welcomed my family and I to the dealership and immediately started assisting us with our wants and needs. I have to say it was because of his great customer service skills and helpfulness I decided to purchase a Lexus vehicle and now I have to say Lexus has earned my business for life! The way they go above and beyond for their clients is amazing ! Thank you David Cantu for bringing me into the Lexus family I will make sure to give everyone I know looking for a new vehicle recommendation to North Park Lexus !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing!

By Big1996 on 11/13/2017 at 8:42 PM. Helped by Mark M..

I love dealing with Notthside Lexus. They are very accommodating and friendly. They always go the extra mile! My service specialist always goes the extra mile to make sure I am satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

especially good

By cook,mary on 11/10/2017 at 5:26 PM. Helped by Jay Kroum Salesabsolutely the best, Victor Torres Finance, Robert Jimenez Service, Oliver Ortega Technology.

Friendly Professional Comfortable Rewarding - These are just some of my reactions; I was very impressed with Mr Jay Kroum, Sales Consultant, he was the best ever and I do so appreciate his kindness, patience, knowledge in helping me choose my new 2017 Lexus NX 200T SUV.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service. wouldn't go any place. everything was p

By Swimming1940 on 11/7/2017 at 4:45 AM. Helped by tiffany wright, tom murders.

I would recommend lexus to anyone. they are the best! my experience with them for 15 years has been wonderful. my service advisor wally murray has also done great job for me. can't say enough good things about them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!!

By Esaenz on 11/5/2017 at 10:15 PM. Helped by Nikki Sample.

Nikki Sample was absolutely amazing to work with. She made the entire process the best experience I have ever had when buying a car. Her attention to detail made the birthday surprise for my wife extra special. I highly recommend the Northpark Lexus group and cannot say enough about Nikki Sample and her outstanding customer service. If you are in the market for a car, go see Northpark Lexus, you will not be dissapointed.

I would recommend this dealer.