Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wally is the best service rep!

By Lmaddocks on 5/27/2018 at 10:13 PM. Helped by Wally Murray.

I have been a customer of Norrh Park Lexus for over 10 years, and Wally has been my service rep from the beginning. He takes such good care of my car, I never worry about it. I know that it will always be in tip top running condition.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence in service, Excellence in sales!

By Ronluz on 5/26/2018 at 9:20 PM. Helped by Scott, Marco.

I'm always satisfied with the service I receive from North Park Lexus. I've been a customer since 2008, and have purchased 5 Lexus vehicles from them. Scott Barranco has been my service adviser for many years and he's been consistent in taking good care of my vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always superb

By CelNav on 5/25/2018 at 9:09 PM. Helped by Noellia.

I've been a Lexus customer for many years - 10 in Atlanta and 1 in San Antonio. It's easy and efficient to make appointments online with the same technician and at my convenience. I was met quickly and with a smile. The waiting area is well equipped with beverages, snacks, newspapers, and TV. Free wifi makes it even better ... and a massage makes it worthwhile. While I miss my friends at Nalley Lexus in Atlanta, it's good to have new ones at North Park here in San Antonio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patty Nguyen

By Patty on 5/20/2018 at 2:51 PM. Helped by Renato Alcantar.

I live in Austin but prefer to drive to San Antonio to buy a car and serviced at Northpark. Good price and serviced, better than Austin Lexus dearship.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Dr. R. Lee on 5/20/2018 at 2:32 PM. Helped by Erik Joseph, Garret Dauphin.

North Park Lexus provides excellent service to its customers. The salesmen and staff are knowledgeable, courteous and very friendly. They provided an excellent overview of all of the features in my new Lexus RX450h. I highly recommend them to anyone desiring to purchase or lease a Lexus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase followup

By Rusty Hook on 5/19/2018 at 8:14 PM. Helped by Raul & Craig.

First class service by friendly, highly competent staff. Could not be more satisfied. Performed test drive, explained issues and promptly corrected items identified. Will not hesitate to return for service or repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive!

By heather78745 on 5/18/2018 at 5:47 AM. Helped by Robert Jimenez.

I live in Austin but prefer to drive to San Antonio to have my vehicles serviced at Northpark. It’s always a pleasant experience and they are so accommodating, they outshine both of the Lexus dealerships close to home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy!

By Chrisdip on 5/12/2018 at 1:20 PM. Helped by Nikki Sample and Joey.

I just purchased my 5th Lexus at North Park Lexus. Always superb customer service. Nikki Sample was my latest consultant and awesome! I trust North Park Lexus and will continue to recommend and shop there!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Unbelievable on 5/11/2018 at 9:38 PM. Helped by Dewayne Sanders.

There are not enough words to express the extreme superb customer service skills of Dewayne Sanders. I am just speechless at how he goes above and beyond for his customers. He is truly a walking billboard for Lexus brand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Joy on 5/10/2018 at 3:32 PM. Helped by Laurel.

I have been going here for 8 years to get repairs and service done on my Lexus 350. Laurel is very nice and knowledgeable. The waiting room is very comfortable with drinks and snacks. I always get a loaner if the service is going to be more than a couple of hours. Everyone is very professional and very nice. I've never had any problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Found Friends at North ParK

By leochico, hedy on 5/4/2018 at 3:12 AM. Helped by Jay Kroum Victor Shannon.

We had an awesome experience at this dealership..Kudos to Jay Kroum, Shannon, and Victor (Finance). My sincerest thanks for all the help you have extended to my family🙏May God Bless all of you more👏🏿 Yours Truly, Hedy Leochico

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT EXPERINCE

By Frank & Elizabeth -Helotes on 5/3/2018 at 7:52 PM. Helped by Mr. Nino Vaccarella.

We had an excellent experience purchasing our 3rd Lexus RX350. Mr. Nino Vaccarella was AWSESOME. We felt no pressure, just Great accommodating service. The service we received was EXCEPTIONAL.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SUPERB

By JKFrost on 5/1/2018 at 10:07 PM. Helped by CPO SALES: Nikki Sample, Dustin Zapata, Joey LeBlanc, Tripp Bridges SERVICE: Raul Contreras, Robert Jimenez FINANCE: Daniel Sanchez, Victor Torrez.

I have purchased two vehicles over the last several years from North Park Lexus of San Antonio. I especially appreciate the integrity of this dealership and the always SUPERB services provided. I most definitely will be returning for my next perfect car and deal. Thank you to the entire North Park Lexus family for making me feel like your only customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treats you like family.

By chic8739 on 4/29/2018 at 10:04 PM. Helped by Scott Barranco.

I think that North Park Lexus is the best auto dealership in San Antonio. Their service department performs what ever your car needs with precision and in a timely manner. I find it to be a positive experience and am treated like family. Thanks to my service representative Scott Barranco for always being available when I need him. He takes very good care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Daniel L on 4/28/2018 at 9:04 PM. Helped by Tom and Jay!.

From sales, to finance to service ---- This dealiership excels. From the moment you walk in until the sale (or service) is completed... Go see Jay or Scot!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always a great experience

By caw on 4/23/2018 at 8:06 PM. Helped by Erica Dominguez.

This is my fourth Lexus, but it is the service advisor that keeps me happy with Lexus. Erica has always had wonderful communication with me and provides the best service. I am happy with my car, the salesman, but most of all, my service advisor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Adventure!R

By Easy drive on 4/18/2018 at 1:30 PM. Helped by Rhonda Locke and Oliver Ortega..

My experience was wonderful! As I had to wait for a car to be made, I spoke with and saw my salesperson, Rhonda Locke, several times. She is an extremely well informed, friendly and energetic person. We drove a car and took an hour with a technition as well. North park Lexus has been our dealership for many years and we have ALWAYS been extremely satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding personalized customer service.

By Heziakiah on 4/16/2018 at 7:39 PM. Helped by Farah.

We always receive personalized care from Farah--our personal service representative. It is always a pleasant experience at North Park Lexus! We never hesitate to call when our car needs servicing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Easy to work with

By Shawn on 4/17/2018 at 1:16 PM. Helped by Jamie Whitworth.

Excellent service and personnel , Jamie Whitworth was a great help. Also , quickest finance dept ever, made it a much better buying experience when they get you in and out with the least pain!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By Jimbarshop on 4/16/2018 at 7:20 PM. Helped by Erica.

Superb, fair and prompt service. Erica has always been friendly and helpful in my service needs. All the staff have been accessible and supportive in addressing my automotive needs.

I would recommend this dealer.