Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4  
Price
4  
Quality of Work
4  
Service
2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever!!

By LindaCX5 on 3/12/2017 at 4:02 AM. Helped by Michael Anderson and Timo Williams.

The salesman, Michael Anderson, worked to get me the vehicle I wanted, at the payment I wanted. He was very helpful and knowledgeable of the vehicle. The North Park staff was friendly and attentive from the time I drove up to the dealership to the time I left. Best buying experience ever!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great buying experience!

By steve on 3/2/2017 at 5:54 AM. Helped by mike anderson and nate nairn.

mike anderson was our salesman, he made the whole car buying experience a breeze and comfortable . very knowledgeable about the cars specs and options. drove out of the lot knowing i got a great deal on a great vehicle. nate nairn, the finance manager, also did a great job. highly recommended.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointing

By Hill on 1/13/2017 at 11:34 PM. Helped by Santiago.

y husband took his mazda in today to have the dealership take a look at an issue we have had with our brakes. The dealership returned the vehicle to him with hand tightened lug nuts. It is a 3 hour drive back home. Thankfully he made it home and caught the issue before his 11 hour drive back to new Mexico on monday. The dealership only offered him a $100 credit on his next visit back. This mistake could've left my husband seriously injured.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great

By iwlopez on 5/3/2016 at 12:14 AM. Helped by Daniel Cardenas.

customer service was great. They were patient and cooperative with all of our questions. Daniel was fun and family oriented and provided lots of information for what we were looking for. Thank you.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Didnt wait long

By mapmazda3 on 9/11/2015 at 2:44 PM. Helped by Jacob Estrada, sales.

Jacob Estrada promised me he would not make me be there all day dealing and he didn't. He was courteous, answered all my questions and I have a nice Mazda 3.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Felt great when we walked out with our new Mazda 6 !

By Reviewbaby1 on 9/16/2014 at 12:43 AM. Helped by Scott Brothers and Justin Pope.

We are repeat customers at the North Park Family of Dealerships and had yet another great experience with North Park Mazda .Scott Brothers ,the Operations Manager made us feel like royalty, as did our Salesman , a very nice young man named Justin Pope. They worked with us until we got the exact color, features etc. we wanted. The owner Kristy Davis- Kahlig the Dealership owner was also Very gracious and kind. The Bottom line is we are just ordinary people who got treated as if we were special- come to think of it, if All Dealerships treated people this way. it would be a happier world! Can't wait to go back in a few years for another car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service as a repeat customer through USAA car...

By sdcliff on 3/14/2014 at 3:38 AM. Helped by AJ Ortiz.

Outstanding service as a repeat customer through USAA car buying services. Level of professionalism and customer service was high. AJ Ortiz was an excellent representative of the dealership and Mazda brand. The integrity and quality care I've consistently received here brought me back today; my positive experience working with AJ will bring me back the next time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would recommend north park Mazda to everyone I know....

By Brandyeileen on 3/14/2014 at 2:40 AM. Helped by David Cruz, AJ Ortiz.

I would recommend north park Mazda to everyone I know. They went out of their way to make me happy as a customer and put me something into I could afford. AJ Ortiz and David Cruz were phenomenal, very professional and were down to earth which was very comforting. I went to other dealerships and didn't compare to north park Mazda. In the future I would definitely go back. I'm satisfied all around

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price
3   Quality of Work

I was a repeat customer, and they treated me ok, both...

By Anniegirl5 on 9/25/2013 at 8:11 PM. Helped by Rey Martinez.

I was a repeat customer, and they treated me ok, both times, however, my sole purpose in buying the car that I went there to purchase was to purchase the last year in this body style of car I was looking at. This particular vehicle was supposed to change its body style in 2014 and from everything I researched and everything I learned from talking to people that was to be the case. So, I wanted the last year of the body style. I talked to my salesman before that, and he agreed that they were supposed to change with the 2014's. I went down there and they gave me an excellent trade in price for my vehicle, and made me a great deal as far as price goes on another. One of my saleman's co-workers was talking to me while my salesman was doing something business wise for someone else, and we discussed this last year body style thing, and as it turns out, he said no the new body style was not coming out till 2015. My guy got back, and he said no they are coming out in 2014's. Well, he got me on a technicality, because he would say he was not dishonest about the new body style coming out in 2014, because that is when the 2015's will come out..... in late 2014. I was just mistaken and did not stop to think about that. That was my fault, but since I know he as well as all of the others there knew it, he could have corrected me and explained where I was going wrong. Instead he didn't, and the new 2014's are out on the dealership lots, and guess what? they look just like my 2013 ! hmmmm. Well, I feel stupid for not thinking this thing through better myself, but I can say that I do not believe a one of those men there were being honest when they sold me this car and did not stop me. Yes, the mistake was mine all the way, but it was theirs too, because it showed me that they are not honest and did whatever they could to sell me a car, and the reason was probably due to the fact that they needed to hurry up and get them moved off the lot, so they would not have to pay taxes on them come the end of the year and to make room for their elaborate 2014's of the same body style ! Never again will I buy from them and I now see how they treat people and probably laugh at them all the way to the bank to deposit the customer's money.

I would not recommend this dealer.

Overall Rating

2.5  

1   Customer Service
3   Friendliness
1   Overall Experience
5   Price

Was looking to buy used truck was looking thru newspaper...

By UlyBoy on 6/16/2013 at 2:02 AM. Helped by Jesus Rodriguez.

Was looking to buy used truck was looking thru newspaper this Saturday morning saw Toyota tundra on advertisement saw that it was a good price so I went down to dealership and salesman came out told him I want to buy this truck showed him advertisement in paper he went inside to show boss came back said was mistake on newspaper part I was so mad u would think marketing would proof read what they send to newspaper I told salesman that's false advertisement

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Watch out for bait and switch. Price was quoted over...

By DeWalt on 1/13/2013 at 7:07 PM. Helped by Russell.

Watch out for bait and switch. Price was quoted over eMail, reneged in person, much higher price demanded. I won't be going there again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

BEWARE dealing with this dealership and it's service...

By reviewer234 on 10/14/2010 at 9:35 AM. Helped by Tony.

BEWARE dealing with this dealership and it's service department. When my accelerator on my Tribute stuck on the highway (very serious problem and terrifying experience), I was told to bring the car in to be checked out by the dealer. North Park Mazda not only charged me over $100 to tell me what was wrong, they refused to accept responsibility for their faulty machinery or repair it. When I attempted to have my vehicle towed off their property after paying the fee, the tow-truck driver found that they had mis-placed my car and none of the employees knew where it was. I had to arrange and pay for another tow the following day. When I tried to talk to Tony in the service department about it, I was argued with, yelled at and hung up on, twice. This story may sound extreme, but it did happen. Please proceed with caution. I am completely disappointed with my experience there.

I would not recommend this dealer.