Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Eric S. on 12/30/2017 at 11:51 PM. Helped by Paul Avalos.

Paul Avalos went above my expectations. He reached out to me when my vehicle became available after someone else attempted to buy it and their deal fell through. Even personally delivered my vehicle to my house the next morning after I bought it. I will definitely be reaching out to him for any future vehicle purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesman

By Family wagon5 on 10/22/2017 at 3:14 PM. Helped by David Silva.

David Silva was extremely knowledgeable, helpful, and patient through my entire car buying experience. I bought a Certified Pre-Owned Subaru Forester, and was very satisfied with David's no-pressure, patient demeanor. This is the first time I've bought a new-to-me car in sixteen years, and the process was very pleasant, thanks to David! I would highly recommend him as a salesperson to anyone in the market for a great Subaru vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded expectations

By MR.M26 on 9/10/2017 at 1:21 AM. Helped by Robert M..

I am now on my fourth Subaru, and have had a great experience with the sales staff, finding the perfect car to fit my needs, and getting the right price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new vehicle

By John Gonzales on 6/20/2017 at 5:40 PM. Helped by Frank Ayala.

Treated very professionally. Great salesman. Would recommend this dealership to my friends. Would also recommend to family members too. Would also recommend to and individual or individuals that I didn't know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Tech Rep Robert Flannery

By Paul Foerster on 9/10/2016 at 7:54 PM. Helped by Robert Flannery.

Robert has been very helpful in explaining to my wife and me how to use the electronics in our new 2017 Subaru Forester. In addition to the preview when we picked up the car and the two-week follow-up visit at the dealership, Robert came to our house to diagnose the reason we could not get the garage door opener buttons on the rear view mirror to connect with our garage door opener mechanisms. He went on line with his cell phone to get instructions, called Overhead Door Company to find out more information. Then he found a device connected to one of the openers that appeared to be an auxiliary receiver. Having never seen such a setup before, he used his knowledge of door openers to try something with that receiver. It worked! He even reprogrammed the openers in my wife's Prius so that it too would work with the newly-reprogrammed mechanisms. Thanks, Robert. And thanks for mailing the can of chocolate chip cookies.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Chelle412 on 2/7/2016 at 5:52 PM. Helped by Derek Setser.

Our salesman was awesome! Took great car of us, especially for being new, we had no idea he was professional and made sure we left happy! Thank you Derek Setser!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unique and superior

By RF on 1/27/2016 at 2:27 PM. Helped by Rob Parr, Phil Larsen.

My sales person was Rob Parr. I decided on the Subaru Forester. Rob is not a typical salesperson. He is extremely knowledgable and passionate about Subaru and that made the experience enjoyable. He was enthusiastic the whole time and I felt like he was concerned about mine and my families needs. I've already recommended this dealership to my friends and co-workers. When I got to finance Phil Larsen handled everything smooth and efficiently. He was very pleasant also. I definitely recommend this dealership. Go see Rob Parr.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By amguer on 1/13/2016 at 11:20 PM. Helped by Derek Setser, Philip Larson Jr..

Derek Setser was the most professional, helpful, knowledgeable, courteous, enthusiastic and above all kindest salesman we have ever come across. You cannot put a price tag on outstanding customer service. Derek was one of the main reasons we decided on the Forester. He was such a great person to deal with. Derek went above and beyond to make our car experience a wonderful experience. To top things off his Finance Mgr. Philip Larson Jr, completed our experience with the same exceptional professionalism and knowledge. North Park Subaru on San Pedro, you are employing exceptional professionals from what I can see. Keep up the good work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2016 WRX Premium

By hunterg1 on 1/7/2016 at 7:19 PM. Helped by Bob Marroquin, John Starr, Phil Larson.

Had a great experience with the Subaru Team at North Park Subaru. Bob Marroquin, John Starr, and Phil Larson saw to it the the whole buying experience went well from beginning to end.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

The first and last time I will walk into North Park Subaru

By hunterauvil on 1/2/2016 at 8:30 PM. Helped by Never given name, could recognize in person if needed..

Let me start by stating that I believe that all dealerships have the right on regulating who and who can not drive more expensive, performance vehicles. That being said... I have never been more talked down to or disrespected like I was by a dealer from North Park Subaru. My girlfriend and I drove from Del Rio, about 2 and a half hours away, to celebrate the New Year in San Antonio. I've been looking to purchase a new WRX and trade in my 2011 Ram 1500. North Park is the closest Subaru dealership and had a great selection of WRXs so I thought to have a look. I do have the ability to buy the car but I told the dealer I'm waiting about 3 months to save up to have a larger down payment. He then asked me my age, I told him I was 22 and he told me I was too young to test drive. I asked him what the age limit was on test driving the specific vehicle and he said he would go ask his boss about it. He then came back and told me maybe if I was 24 because at 22 I probably didn't have the ability to buy a $40000 dollar vehicle... This is where things started to head south in my opinion. I explained that I wasn't looking at the STI I was just looking at the WRX premium which is considerably cheaper at $30000 and being in the military I have a steady paycheck and it would not be a problem. He then and for the rest of the time I was there continued to call me "kid" and "kids" like me. He then preceded to raise his voice in a crowded lobby and say "I can tell this has happened to you before because you have your argument all planned out". At this point i'm ready to walk out before he very loudly says "Lets go finish this in my office." So I very reluctantly follow with my girlfriend to his office so he can continue to go on and tell me all the things I did wrong by walking in there today. He started off by saying I should have lied and said I was buying right then or next week, I explained to him I'm not going to be dishonest about it and he says "well that's the way it works". He then suggested if I bring a parent in they could say they were buying the car and let me drive it half way through the test drive... AGAIN I had to explain to him i'm not a child and I'm buying the car for myself. At this point i'm done with the whole situation so I shake his hand and leave. Like I said in the beginning I understand why dealerships allow certain test drives and not others. North Park actually had instances where two of the same car are damaged because of idiots that just happen to be younger in age. That being said I will not be talked down to and treated like a child, I don't care if I'm 18 years old or let alone a 22 year old with a steady job in the military, a newer truck with more than enough trade-in value, and good credit. This one experience makes it so much easier to take my business to another dealership and suggest other people buying a Subaru to go somewhere else if they want to be taken seriously.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Dealership

By jskeeter on 12/28/2015 at 10:53 PM. Helped by Derek Setser, Philip Larson.

My salesman, Derek Setser was awesome! He went out of his way to make my buying experience pleasant. He was great with my 8 year old, and kept him entertained while I signed all the paperwork. Phil the finance guy worked to get me a good deal and packages to protect my investment. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Beyond Excellent - 100 Stars

By Subura Lover on 10/1/2015 at 12:05 AM. Helped by DAVID SILVA,.

My overall experience at NP Subaru was wonderful. David Silva is an exceptional person and sales person. Loving my Forester, THANK YOU DAVID SILVA! Hugs!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect first time purchase experience !!

By Daniel on 4/9/2015 at 3:39 AM. Helped by Rob Parr.

This was my first Subaru purchase and it was the greatest! Rob went above and beyond what any normal salesman would do to get me the best possible price for the car and my trade in! I will be going back to him in the future for any of my purchases..he has gotten himself a permanent customer. Thanks again Rob could not ask for a better salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service for my Impreza

By EdConroy on 3/23/2015 at 10:05 PM. Helped by Abel Aguirre.

I would like to say my recent experience with the service department of North Park Subaru for a major repair on my Impreza was outstanding in every way! Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Price

$1.85 O-Ring for $4.51

By Shawn on 2/23/2015 at 11:20 PM. Helped by certified subaru parts lady.

I just paid $4.51 for an o-ring that LISTS for $1.89. Thanks, North Park! Maybe you can sell me a new Outback for 250% of sticker price when I come back, which will be next Nevuary. Part # 34439FG000

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By jjs205 on 11/25/2014 at 10:23 PM. Helped by David Silva.

David was easy to work with, always returned phone calls or text messages. He was very courteous, always smiling. I will definitely look for him when I'm in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2013 Ford Mustang 5.0 GT Purchase

By emekic on 10/6/2014 at 2:00 PM. Helped by Albert, Rob, Phil.

Recently I purchased a beautiful sports car from North Park Subaru. It was as simple as finding the car, negotiating the price and driving it off the lot. The team that I worked with was AMAZING!!! Albert [Salesman] was not pushy at all and really truly seemed to have my best interest at heart. He took my offer seriously and took it to Phil [Finance Manager]. It didn't take very long for us to negotiate the price, and the whole paperwork process took about half an hour. Half an hour after the docs were signed, the car was washed and delivered for my comfort. I have purchased over 20 vehicles [brand new and used] in my life time and this was by far the best experience I have ever had. Thanks North Park Subaru Team, you have gained a customer for life. Very Best, Edis Mekic

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT BUYING EXPERIENCE

By Mike Goff on 7/23/2014 at 2:27 AM. Helped by David Silva.

On July 25, we purchased a 2011 Subaru Outback from North Park Subaru. David Silva was our point of contact and sales person. We feel this man went the extra mile for us. He was very knowledgeable about his product and explained every question we had about the car and the buying process in general. David was very courteous and we feel that he went out of his way to make us feel welcome at North Park. In the future, I would not hesitate to buy again from the North Park organization. We feel that David hit the ball out of the park!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David Silva is a class act

By kelhugs on 6/30/2014 at 4:00 AM. Helped by David Silva, Phil Larson.

Just purchased a Forester from here. David was honest, transparent and incredibly helpful throughout the whole process. I would recommend this dealer - and David in particular - to anyone buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought 2010 Honda Accord, and enjoyed the experience! I...

By LiveLoveDrive on 3/12/2014 at 3:22 PM. Helped by Bob Marroquin.

I bought 2010 Honda Accord, and enjoyed the experience! I tried dif dealers and I would come back here again. Bob M. and the other team members went above and beyond

I would recommend this dealer.