Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Pmroth on 9/18/2019 at 6:40 PM. Helped by Nick, Shannon, Erin.

Excellent prompt service. Very personalized experience. Very accommodating. Loved video of my car with narration from the mechanic. Will definitely be using them as my preferred service location

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and easy

By Jetta owner on 9/17/2019 at 7:01 PM. Helped by Can’t remember, but he was friendly and professional.

I went to get my tire pressure alert sign checked without an appointment and got it fixed quick and easy. The staff briefed me timely with easy explanation.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Experience

By ANTNYJ12 on 9/17/2019 at 6:21 PM. Helped by Erin Trotter.

It is Always a pleasure working with the service team. Friendly staff and the service techs are quick and thorough in the job they do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great communication!

By PhillyDing on 9/15/2019 at 3:59 AM.

We worked with Bill Kurz and he was excellent. From the greeting through the completion of the sale he or someone from the dealership was in touch with us the whole time. We got the car we wanted at the deal we wanted. North Penn VW comes highly recommended. We also want to acknowledge Jeff the sales manager and Jason in Finance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection

By CynthiaLouise10/4/18 on 9/14/2019 at 10:24 PM.

Best dealership around! I refer all my friends here. My car practically drives itself. It's has efficient and easy to drive. I've been on several road trips in the past year and put 10,000 on it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales Experienxe

By Alyssa on 9/14/2019 at 4:10 PM.

I can’t recommend Matt T. at north penn enough. This is my second vehicle purchased through Matt and each time he has always down a vested interest in me and understood my needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Lee,diane123 on 9/13/2019 at 8:23 PM.

I have been dealing with North Penn VW for several years. I tried another dealer and could not wait until my lease was up to return to North Penn VW.. Tim Notarianni always goes the extra mile to make your dreams come true. Jason who is in the financial area also goes above and beyond to explain the financial aspects of the lease or purchase of a VW. Both are very professional and take their time to explain everything and are always available to answer your questions.They are both outstanding and provide fantastic service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service: oil change and tire rotation

By Vanessa Burke on 9/13/2019 at 6:31 PM. Helped by Ken Benton.

Ken Benton was a pleasure to work with! He is always smiling and makes sure that we are always happy with our experience. We always bring our cars to him for these reasons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Tim

By Dave87 on 9/12/2019 at 4:36 PM.

I visited several dealerships in the area to investigate several makes and models of cars. North Penn Volkswagen, especially my salesman Tim Notarianni, were hands down the best experience I had. Some dealerships I never even made it to the test drive portion because the salesman was so terrible at his job. Tim knows his cars in and out. He was not pressuring me to buy anything and waited for me to get back to him on my decision. He even let me come back a second time for another test drive just so I could verify my choice. I would highly recommend including North Penn Volkswagen in your next vehicle search.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By VW gal on 9/11/2019 at 6:06 PM. Helped by Erin.

I took my car in for 30K mile servicing and inspection. I was quoted an estimate of costs and time for completion. It was very exciting to be called way before the estimated finish time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cert. 2013 Golf TDI

By Hungarian Hog on 9/11/2019 at 4:15 AM.

Tim is a outstanding Vw Specialist that helped me thru getting my first Dub! Saw ad on internet, called Tim left deposit over the phone. Came in a few days later ( 2 hour round trip from NJ) car was waiting detailed, fueled and ready for pick up! Didn’t have to wait around like some other dealerships I’ve experienced. I did not even have to test drive this vehicle because I know how good they are. Tim was very knowledgeable and honest. For finalizing my paperwork Jason Hartman is a true professional of his craft, I was out of dealership in 45 minutes! I highly recommend to friends & family, I use to work at Mercedes-Benz and I know first class when I see it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Battery checked and changed

By Judy Felgoise on 9/10/2019 at 5:58 PM. Helped by Don’t remember names.

I came in without an appointment having had to have my car jumped twice in the last three days. I was greeted very warmly and service was provided promptly while I waited.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First rate service

By JLESHER6811 on 9/8/2019 at 2:33 AM.

Car would not start. Call service and it was decided to get a jump start and come in for service. Service found battery defective and replaced. Covered by warranty. Excellent expierienc

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straightforward Car-Buying Experience - No Sales Pressure

By SAB on 9/7/2019 at 10:16 PM.

Derek and Greg gave us the straight scoop and addressed all our questions. No high pressure sales along the way. Team could not have been more friendly and made us feel like we were there to buy rather than to be sold. Fair price negotiation as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair & Friendly

By MARIN3BOYS on 9/5/2019 at 10:29 PM.

This was our third car we purchased from North Penn Volkswagen and the experience is always always pleasant! All of the options are carefully considered- never felt rushed to decide!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very quick

By ChrisM on 9/5/2019 at 6:28 PM.

Came in for battery repair as a walk-in with the idea it would take about an hour or so, but it was maybe 20 minutes and I was driving home.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Purchase of VW Alltrack

By Kwd56 on 9/4/2019 at 3:57 PM.

Matt was the most knowledgeable car representative I have run across in many prior purchases of vehicles. Candid, helpful and professional, great experience. Jason too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a Golf R

By Golf R Lover on 9/2/2019 at 8:59 PM.

I worked with Greg H. (Sales) and Jason H. (Finance). Excellent experience all around. It’s a pleasure working with this dealership and these guys in particular! This is my second purchase over the last 18 months with Greg and Jason, and it couldn’t have gone any smoother. I highly recommend the entire Team at North Penn VW! You won’t be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By JHUN on 8/31/2019 at 5:16 PM.

We had a great experience with leasing a Atlas. There were no hidden surprises. We were able to lease the Atlas with the features we wanted for a price we were very comfortable with. The entire process was quick unlike other dealership experiences we have had. We definitely recommend buying/leasing a vehicle from North Penn VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Everytime

By Jenny R on 8/29/2019 at 7:34 PM.

Everyone at North Penn Volkswagen is always helpful. I appreciate that the give me a heads up in what is needed and let me know ahead of time.

I would recommend this dealer.